As a Account Executive, Expansion for our SMB segment, you’ll build relationships with high-potential customers and engage them at key moments in their journey. Using a data-driven expansion playbook and intent-based outreach, you’ll assess customer needs and guide their next steps. Reporting to the Senior Manager, Account Management, you’ll act as a trusted advisor, identifying the next best action or product to help customers maximize ROI and unlock more value from 7shifts. Through proactive engagement and clear insights, you’ll drive expansion while strengthening retention and long-term loyalty.

What you’ll do:

• Own and prioritize a pipeline of expansion opportunities (upsells, add-ons, location growth) to consistently hit MRR targets
• Use customer usage data, firmographics, and tech stack insights to identify the next best action and deepen product adoption
• Run consultative discovery and value-based demos that connect customer challenges to clear, measurable ROI
• Proactively identify and pursue new revenue opportunities through outbound and rep-led motions within your book of business 
• Use AI to work smarter: prioritize your book, prep for calls, personalize outreach at scale, and build those habits into how you run your day
• Capture customer insights and friction points, share them with Product to improve the journey, and source testimonial stories for Marketing
• Maintain strong data hygiene and execute targeted outreach using tools like Salesforce, Gong, and Slack
• Partner cross-functionally with Onboarding, Service Delivery, and Product to ensure smooth activation and ongoing success

What you bring:

• Experience in a high-volume, quota-carrying tech sales role with a strong track record of hitting or exceeding targets
• Proven ability to uncover customer needs through deep discovery and drive value-based expansion within existing accounts
• A bias for action and urgency, balanced with a thoughtful, strategic approach to managing your book of business
• Strong proficiency in using sales tools and data to prioritize opportunities, manage pipeline, including a CRM (e.g. Salesforce), and ideally a customer success platform (e.g. Gainsight, Vitally, ChurnZero)
• A solutions-oriented approach, with confidence in handling objections and addressing customer pain points
• Adaptability and resilience in a fast-paced, evolving environment, with a willingness to learn and continuously improve 
• Proficiency in utilizing AI tools to drive efficiency in day-to-day operations, including automating repeatable workflows and increasing productivity

It’d be even cooler if you had:

• Experience in or exposure to restaurant tech (e.g., POS, ATS, payroll, online ordering, reservations, inventory management)
• Familiarity with restaurant operations, industry trends, and best practices
• Proficiency in Spanish or French

This role is an existing vacancy and is part of our current hiring plan. 

Compensation

The base compensation range for this position is CAD $72,000-$108,000 plus sales commission. This range reflects the full growth path for the role, from building core skills to accomplished performance, through to role mastery. We typically target the accomplished level when hiring externally. At this level, individuals bring relevant experience in the role, demonstrate strong job-related skills, operate with confidence and consistency, and are able to deliver impact with limited ramp-up while still having meaningful opportunity to grow.

Compensation at 7shifts is performance and growth-driven. As you develop your skills and expand your impact over time, your compensation grows with you. Your specific placement within this range is based on your job-related skills, knowledge, and experience, as well as our internal equity assessment. We are always happy to discuss our approach throughout the hiring process.