We are currently seeking a Service Technician to support our IT operations team in our Los Angeles, CA office. Under the overall supervision of the Senior IT Services Manager, the Service Analyst II provides second and third level hardware, software, and foundational networking support. Supported by IT team members and management in other Withum offices, this individual is accountable for providing outstanding customer service, technical support to staff throughout the Firm and servicing in a mentoring role for all IT Team Members at the Generalist level.

Withum’s brand is a reflection of our people, our culture and our strength. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities. 

How You’ll Spend Your Time: 

• Daily monitoring of the incident management system (ITSM) to ensure tickets are distributed and addressed in a timely manner
• Timely acknowledging support requests
• Documenting, tracking, and resolving issues within published service level agreements
• Documenting and tracking hardware distribution via firm asset management software (ITAM)
• Effectively communicating support efforts and resolutions
• Providing 2^nd and 3^rd level hardware, software, and fundamental networking support
• Delivering remote support to users throughout the Firm via phone, email, chat or our remote support platform
• Acting as an onsite representative for technology initiatives
• Assisting management in proactively meeting the technology needs of the office by keeping IT management abreast of issues and activities
• Working closely with members of the IT team to ensure successful completion of technology projects throughout the Firm
• Seeking and creating opportunities of growth through automation, innovation and process improvement
• Other responsibilities may be assigned as needed
• Completing all required CPE learning hours and yearly goals effectively and timely

The Kinds of People We Want to Talk to Have Many of the Following:

• Minimum 3 years working experience in related support service field
• Strong working knowledge of accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy and SurePrep (desired)
• Experience supporting end-users in a Microsoft environment
• Strong working knowledge of but not limited to – Microsoft Products including Teams, Microsoft 365, OneDrive, SharePoint and Outlook
• Associates degree in an IT related field or combination of education and technical training required
• Windows 10/11, CompTIA A+, or CompTIA Network+ or Microsoft Azure certification
• Experience troubleshooting computer and mobile device hardware
• Foundational knowledge in video conferencing and audio-visual hardware
• Understanding of networking fundamentals
• Understanding of Basic ITIL Process, SLA, Priority & Severity Matrix
• Self-motivated and dedicated to continual personal and professional improvement
• Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff
• Flexibility to adapt quickly to change within the Firm and within the accounting industry
• Must be able to work extended hours when required
• Ability to lift up to 50lbs
• Experience working in a public accounting, or other professional services, firm a plus
• Willingness to travel to remote offices as needed

The compensation for this position ranges from $65,000 - $70,000. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual’s skills, experience and qualifications. For additional information on our benefits, visit our website at https://www.withum.com/careers/.

#LI-SK1

The Innovation team is seeking a Manager, Product Management for the Firm’s Innovation Department based out of our New York, NY; Whippany, NJ; East Brunswick, NJ; Red Bank, NJ; Princeton, NJ; Philadelphia, PA; Boston, MA; Burlington, MA; Providence, RI, Tysons Corner, DC; or Columbia, MD office location.

This role will be responsible for a group of custom-built Tax products and services, translating firm tax strategies, regulatory requirements, and client needs into measurable business outcomes. The Manager will also collaborate with teams by participating in technical and strategic insight sessions to identify and address business/product issues and opportunities and ensure that technical procedures align with the business/product vision.

Withum’s brand reflects our people, our culture and our strength. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities.

This role owns product vision, roadmaps, releases, and ROI across tax products. The role operates with authority over priorities, releases, and budget, and with a mandate to raise the quality and consistency of products across portfolio.

How You’ll Spend Your Time: 

• Craft and communicate a vision for a portfolio of Tax products and services, with clear articulation of how individual products come together to deliver a seamless experience for clients, firm professionals, and partners
• Enable the product portfolio to operate as a cohesive experience, so clients and users do not encounter internal organizational boundaries, handoffs, or underlying process complexity
• Partner with the Innovation and the Product engineering team on prototyping and MVP development, providing subject matter expertise and ensuring solutions meet Tax practice requirements
• Collaborate and drive change management and adoption of new products and oversee the allocation of product investments to ensure optimal resource distribution and ROI
• Build products strategic roadmap, clearly mapped to business outcomes, value creation, and regulatory priorities

• Continuously assess the performance, cost, and value of products and features across the portfolio, identifying where cost exceeds value and defining clear recommendations and next steps
• Model adaptability by continuously evolving the product portfolio in response to industry trends, regulatory change, emerging solutions, new insights, and shifting client and business needs
• Ensure product teams consistently apply design thinking, systems thinking, and agile best practices throughout the full product lifecycle
• Define and monitor product‑level KPIs, using data and insights to coach teams to adjust, refine, or pivot products as performance dictates
• Partner proactively with Technology counterparts to define and evolve end‑state architecture that enables the product portfolio and ensures solutions are secure, resilient, performant, and scalable
• Nurture, develop, and coach team by setting clear expectations, identifying growth opportunities, and driving measurable development and performance outcomes

The Kinds of People We Want to Talk to: 

• Bachelor’s or master’s degree in management information systems, Finance, MBA or a related field required.
• 7 + years’ experience preferred with 5+ years of experience in product management or product development, with significant exposure to tax services in a professional services environment
• Demonstrated product experience using different software development methodologies, like Agile and Scaled Agile with one or more certifications (e.g. CSPO, Scaled Agile, Product School)
• Demonstrated experience in defining and implementing service delivery performance metrics and KPIs
• Proven ability to communicate effectively with business stakeholders and senior executive audiences
• Advanced communication and presentation skills to clearly and concisely communicate at all levels of the organization
• Ability to manage multiple projects and communications simultaneously.
• Excellent attention to detail; capable of multitasking and adapting to shifting needs and priorities.
• Quick learner, adept at understanding new and complex procedures.
• Strong organizational skills and project management experience.
• Demonstrates the ability to explore new techniques beyond day-to-day duties.
• Excellent time management abilities.

Preferred Skills: Experience applying design thinking, systems thinking, and lean/agile product practices at scale, Product Certifications. Strong tax domain fluency and Familiarity with accounting principles and the financial services industry understanding will be added advantage.

Preferred Tools: Azure DevOps, Product board, Scribe, Storylane, Balsamiq, Confluence, SharePoint, Miro, Mural, Pendo Jira

Personal Attributes: Highly motivated self-starter with an entrepreneurial spirit, dedication to delivering results, ability to overcome ambiguity and excellent communicator.

The compensation for this position ranges from $125,000-$140,000. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual’s skills, experience and qualifications. For additional information on our benefits, visit our website at https://www.withum.com/careers/.

#LI-MD1

#hybrid

Withum seeks a Business Development Executive who will be responsible for expanding Withum's market position and for achieving specific related financial goals. The Business Development Executive can be based out of our Rochester NY office location. This person will build key customer relationships, identify business opportunities both independently and in coordination with the Firm's Partners, negotiate and close business deals and maintain extensive knowledge of current market conditions. The Business Development Executive will collaborate with the Partner group, marketing, and other key staff to increase sales opportunities and thereby maximize revenue for the Firm. They will also help manage existing clients to ensure they stay satisfied and positive. 

Duties include but are not limited to:

• Serving as the primary driver of new business development by prospecting for new clients through networking, cold calling, advertising, industry events, and other lead‑generation activities
• Developing and maintaining a strong pipeline of new business opportunities, including opening, tracking, updating, and closing entries in the CRM system
• Planning, preparing, and delivering persuasive sales approaches and pitches that effectively communicate the Firm’s value proposition and differentiate its services in the marketplace
• Building, developing, and sustaining strong relationships with new and existing clients, establishing trust, rapport, and long‑term partnerships
• Growing and retaining existing clients by identifying, presenting, and expanding the use of additional solutions and services to achieve revenue growth and broader service adoption
• Establishing yourself as the relationship leader for targeted prospects, leading coordinated, cross‑functional teams to drive penetration, revenue expansion, and consistent delivery of Firm services
• Collaborating closely with industry groups, service line leaders, and engagement teams to ensure appropriate resources, expertise, and deliverables are aligned with client needs and growth objectives
• Coordinating and communicating sales opportunities internally to position both the client and the Firm with the highest probability of success
• Monitoring market conditions, industry trends, and competitor activity to identify opportunities and continuously refine the Firm’s unique selling propositions and differentiators
• Attending and actively participating in relevant industry functions, association events, and conferences, providing feedback and intelligence on market, industry, and emerging trends
• Demonstrating personal accountability for timely communication, coordination, and collaboration with both clients and internal stakeholders to ensure commitments are met with appropriate urgency and professionalism
• Using the market and competitors, identifying, and developing the Firm’s unique selling propositions and differentiators

Educational and Experience Requirements:

• Minimum of ten (5) years of professional services, business development, or sales experience, with a proven track record of success
• Deep understanding of the relevant market, competitive landscape, and the accounting and professional services industry, including associated solutions and services
• Demonstrated strategic leadership, including the ability to identify market opportunities, define growth strategies, and develop and deploy effective business development plans and processes
• Proven experience in creating, implementing, and training teams on formal sales processes, as well as best‑in‑class business development and relationship management practices
• Strong leadership capabilities, with the ability to set direction, influence stakeholders, and lead teams across varying roles and responsibilities
• Excellent verbal, written, and presentation skills, including the ability to organize and lead meetings and discussions with senior executives and business partners
• Highly organized, detail‑oriented, and able to manage multiple priorities simultaneously while meeting deadlines for both individual and team deliverables
• Demonstrated project management skills, including effective time management, multitasking, and accountability
• Strong interpersonal skills and a collaborative mindset, with demonstrated experience working as a productive and trusted member of a team
• Proactive, results‑oriented self‑starter who maintains professionalism and composure in a demanding, client‑facing role
• Ability and willingness to travel and to attend networking, client, and industry functions, including those held outside normal business hours
• College degree or relevant/equivalent work experience. MBA or other advanced degrees is a plus
• Excellent communication and confidence interacting with clients and business partners, and ability to maintain professional composure in a challenging role

This Role Reports Directly to:

• Director of Business Development
• Will collaborate closely with Partner and Western New York Offices Leader

The Innovation team is seeking a Senior Manager, Product Management for the Firm’s Innovation Department based out of our New York, NY; Whippany, NJ; East Brunswick, NJ; Red Bank, NJ; Princeton, NJ; Philadelphia, PA; Boston, MA; Burlington, MA; Providence, RI, Tysons Corner, DC; or Columbia, MD office location.

This role will be responsible for a group of custom-built Tax products and services, translating firm tax strategy, regulatory requirements, and client needs into measurable business outcomes. The Senior Manager will also collaborate with teams by participating in technical and strategic insight sessions to identify and address business/product issues and opportunities and ensure that technical procedures align with the business/product vision.

Withum’s brand is a reflection of our people, our culture and our strength. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities.

This role owns product vision, roadmaps, releases, and ROI across the tax products and serves as the people leader for Product Managers and Product Analysts. The Senior Manager operates with full authority over priorities, releases, and budget, and with a mandate to raise the quality and consistency of product management across teams.

How You’ll Spend Your Time: 

• Craft and communicate an inspirational vision for a portfolio of Tax products and services, with clear articulation of how individual products come together to deliver a seamless experience for clients, firm professionals, and partners
• Ensure the product portfolio operates as a cohesive experience, so clients and users do not encounter internal organizational boundaries, handoffs, or underlying process complexity
• Partner with the Head of Innovation and the Product engineering team on prototyping and MVP development, providing subject matter expertise and ensuring solutions meet Tax practice requirements
• Collaborate and drive change management and adoption of new products and oversee the allocation of product investments to ensure optimal resource distribution and ROI
• Translate the portfolio vision into a 12–18-month strategic roadmap, clearly mapped to business outcomes, value creation, and regulatory priorities
• Continuously assess the performance, cost, and value of products and features across the portfolio, identifying where cost exceeds value and defining clear recommendations and next steps
• Proactively plan, communicate, and execute the decommissioning or sunsetting of underperforming products or features, including customer impact assessments, transition strategies, and viable alternatives
• Model adaptability by continuously evolving the product portfolio in response to industry trends, regulatory change, emerging solutions, new insights, and shifting client and business needs
• Ensure product teams consistently apply design thinking, systems thinking, and agile best practices throughout the full product lifecycle
• Define and monitor portfolio‑level KPIs, using data and insights to coach teams to adjust, refine, or pivot products as performance dictates
• Partner proactively with Technology leaders to define and evolve end‑state architecture that enables the product portfolio and ensures solutions are secure, resilient, performant, and scalable
• Nurture, develop, and coach product managers and analysts by setting clear expectations, identifying growth opportunities, and driving measurable development and performance outcomes

The Kinds of People We Want to Talk to: 

• Required Education Level: Bachelor’s or master’s degree in management information systems, Finance, MBA or a related field.
• Required Years of Experience: 12 + years’ experience preferred with 8+ years of experience in product management or product development, with significant exposure to tax services in a professional services environment
• 6+ years’ experience in product leadership positions with proven record of successfully launching products
• Demonstrated product experience using different software development methodologies, like Agile and Scaled Agile with one or more certifications (e.g. CSPO, Scaled Agile, Product School)
• Significant demonstrated experience in defining and implementing service delivery performance metrics and KPI dashboards
• Exceptional executive presence with proven ability to communicate effectively with senior executive audiences
• Strong collaboration capabilities with proven expertise in driving alignment across diverse business and technology stakeholders
• Strong leadership capabilities with experience collaborating with and leading, mentoring, and engaging cross-functional teams
• Advanced communication and presentation skills to clearly and concisely communicate at all levels of the organization
• Ability to manage multiple projects and communications simultaneously.
• Excellent attention to detail; capable of multitasking and adapting to shifting needs and priorities.
• Quick learner, adept at understanding new and complex procedures.
• Strong organizational skills and project management experience.
• Demonstrates the ability to explore new techniques beyond day-to-day duties.
• Excellent time management abilities.

Preferred Skills: Experience applying design thinking, systems thinking, and lean/agile product practices at scale, Product Certifications. Strong tax domain fluency and Familiarity with accounting principles and the financial services industry understanding will be added advantage.

Preferred Tools: Azure DevOps, Product board, Scribe, Storylane, Balsamiq, Confluence, SharePoint, Miro, Mural, Pendo Jira

Personal Attributes: Highly motivated self-starter with an entrepreneurial spirit, dedication to delivering results, ability to overcome ambiguity and excellent communicator.

The compensation for this position ranges from $150,000-$180,000. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual’s skills, experience and qualifications. For additional information on our benefits, visit our website at https://www.withum.com/careers/.

#LI-MD1

#hybrid