Overview:
The Dispatcher / Alarm Monitor / CCTV Operator is responsible for managing security communications and surveillance operations from designated Control Centers. This position plays a critical role in coordinating emergency response, monitoring CCTV feeds, and ensuring effective communication with field personnel. Candidates must be calm under pressure, highly organized, and technically proficient.

Key Responsibilities:

• Operate and monitor CCTV systems, intrusion detection systems, fire alarms, duress alarms, and radio communications at Control Centers.
• Dispatch Protective Service Officers in response to alarms, incidents, and emergency situations, and maintain constant communication with field supervisors and officers.
• Acknowledge alarms within 30 seconds and initiate appropriate response actions within defined timelines (e.g., duress alarms within 2 minutes, fire within 2 minutes).
• Maintain 24-hour duty logs and accurate records of all system activity, dispatches, and incidents.
• Provide real-time reporting to the COR or designee and communicate with first responders and emergency personnel when directed.
• Conduct system checks and routine inspections at the start of each shift; report malfunctions or anomalies immediately.
• Assist with implementation of emergency air handler shut-off and shelter-in-place procedures, if required.
• Maintain strict confidentiality and security awareness in all communications and actions.

Minimum Qualifications:

• U.S. Citizen; 18 years of age or older.
• High school diploma or GED required.
• Must complete a 40-hour NENA (National Emergency Number Association) or equivalent dispatcher training course.
• At least 24 hours of documented training in IDS/PACS operations, radio protocol, alarm monitoring, and incident response.
• Demonstrated experience in a command center, 911 dispatch, emergency operations center, or similar environment preferred.
• Strong communication, multitasking, and decision-making skills required.
• Proficient in English (reading, writing, and speaking); must be able to write accurate incident summaries and reports.
• Must maintain a calm and professional demeanor under pressure and during emergency situations.
• Must pass a background investigation and suitability screening.

Work Conditions:

• Operates in a secure, indoor control center environment with extended periods of sitting, monitoring, and communications work.
• Shift work, including nights, weekends, and holidays, may be required depending on operational needs.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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H&W $5.09

Protective Service Officer (PSO) Supervisor 

Summary:
The PSO Supervisor is a frontline supervisor responsible for coordinating and supervising daily guard operations across multiple posts during their assigned shift. Supervisors play a critical role in maintaining
post coverage, verifying officer readiness, and responding to incidents in real time. They serve as a direct supervisory presence for Protective Service Officers, ensuring adherence to post orders,
appearance standards, and operational procedures. As part of our layered supervisory model, PSO Supervisors provide essential oversight that reinforces continuity, compliance, and contract performance

Essential Duties and Responsibilities:

• Supervise Protective Service Officers during assigned shifts to ensure full contract compliance and performance to standard.
• Conduct shift briefings, communicate operational updates, and reinforce site-specific protocols and safety priorities.
• Validate post assignments, verify officer presence and readiness using biometric and digital systems (e.g., Mobohubb, Findd), and adjust coverage as needed.
• Conduct random and scheduled post inspections to verify compliance with General and Site-Specific Post Orders, SOPs, and appearance requirements.
• Support incident response efforts, including coordinating initial actions, notifying the Deputy PM, and preparing incident reports.
• Provide coaching and performance feedback to officers, and document any infractions for review by the Deputy PM and PM.
• Submit shift logs, inspection forms, and field reports to inform ongoing performance monitoring and QCP activities.
• Train and mentor new officers, fostering consistent standards of professionalism and operational knowledge.
• Maintain readiness to step in at posts if necessary, especially during coverage shortfalls, emergencies, or transitions.

Supervisory Responsibilities: 

• Receives general direction from the Deputy Project Manager or Project Manager. Exercises direct supervision
  over 1-5 Protective Service Officers. Provides input to management in regards to operation, status of
  posts and PSOs.

Competency: 

To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. 
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports the organization’s goals and values; Benefits the organization through outside activities; Supports affirmative action and respects diversity.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism – Tactfully approaches others; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail-oriented.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have High School Diploma or equivalent.
• Two (2) years of successful experience in field supervision (civilian community law enforcement, military service law enforcement, or state/federal corrections with armed certification)
• Must have detailed knowledge of federal contract security operations.

Language Skills

• Ability to read and interpret documents such as safety rules, operating policies and maintenance instructions, and procedure manuals.
• Ability to write simple correspondence.
• Ability to speak effectively before groups of customers or employees, or organizations. 
• Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

• To perform this job successfully, an individual should know about Internet programs, Word Processing software, and other software as required.

Certificates, Licenses, Registrations

• CPR/AED/First Aid Certification
• Current/valid state driver's license

Other Qualifications

Must be a citizen of the United States and be at least 21 years of age. Ability to pass a drug screen and criminal background check. Vehicle operators must be at least 25 years of age and have a driving record with no more than one moving violation. Required to be on-site for all assigned shifts and available to respond to emergent operational needs. Must meet medical standards as specified by the contract.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Other Tasks

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

#WaldenWay

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Overview:
Protective Service Officers (PSOs) provide armed security and access control to facilities in the Washington, DC metro area. PSOs deter threats, protect personnel and property, and respond to incidents and emergencies in accordance with policies and procedures. All PSOs are deputized under the U.S. Marshals Service Special Deputation Program for duties performed on the contract premises.

Key Responsibilities:

• Control access to facilities by screening visitors, personnel, and vehicles using metal detectors, x-ray machines, and visual inspection protocols.
• Conduct patrols and maintain a visible security presence to deter unauthorized activity or criminal acts.
• Respond immediately to alarms, emergencies, and suspicious behavior, detaining individuals if necessary until law enforcement arrives.
• Monitor building activity and maintain accurate logbooks, reports, and incident documentation.
• Enforce rules, protect federal employees and property, and assist in evacuation or lockdown procedures during emergencies.
• Administer first aid, AED, CPR, and NARCAN when appropriate.
• Follow strict weapons handling protocols, post orders, and use of force guidelines.

Minimum Qualifications:

• U.S. Citizen; 21 years of age or older.
• High school diploma or GED required.
• Minimum of 18 months of prior law enforcement.
• Graduate of a U.S. civilian or military law enforcement academy or a federal/state corrections academy with firearms certification.
• Eligible for deputation under the U.S. Marshals Service Special Deputation Program.
• Must pass a physical exam and agility test annually.
• Must pass and maintain firearms qualification every six months.
• Current certification in First Aid, CPR, AED, Bloodborne Pathogens, and NARCAN from ARC or AHA.
• Proficient in English (reading, writing, and speaking); able to write detailed incident reports.
• Must meet standards for physical fitness, vision, hearing, and medical conditions as outlined in the SOW.
• Must maintain a professional appearance and wear full uniform, including Level IIIA ballistic vest and all required duty gear, at all times while on duty.

Work Conditions:

• Requires extended standing, walking, and exposure to outdoor weather.
• Must be able to respond physically to incidents, detain individuals, and work under high-stress conditions.
• Shifts may include nights, weekends, and holidays.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Great Pay and Generous Benefits:

• Protective Service Officer Starting Pay at $43.26 per hour.
• Health and Wellness $5.50.
• Paid vacation, sick days and federal holidays.
• Performance recognition.
• Paid on-the-job training.

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