Twilio
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Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
.
See yourself at Twilio
Join the team as Twilio’s next Technical Program Manager.
About the job
We are looking for a highly strategic and collaborative Technical Program Manager to join our GTM Sales Automation team. This role will be responsible for defining, planning, and executing complex, cross-functional programs that drive significant improvements in our GTM processes and GTM automation infrastructure. You will work closely with leaders across Sales, Marketing, Sales Strategy, and other operational teams to ensure strategic alignment and successful delivery of impactful initiatives. You will also orchestrate key projects within the Sales Automation team to ensure alignment across different functions and successful roll out.
Responsibilities
In this role, you’ll:
- Lead Cross-Functional GTM Initiatives:
- Develop comprehensive program plans, including scope, objectives, key results (OKRs), timelines, resource requirements, and risk mitigation strategies.
- Drive execution of these programs, often involving new tool implementations, large scale process re-engineering, or new internal product launches .
- Facilitate regular steering committee meetings and communicate program status, risks, and dependencies to executive stakeholders.
- Ensure change management plans are in place to drive successful adoption and utilization of new processes and technologies.
- Work with Sales Automation leaders to define and lead intra departmental initiatives
- Proactively identify risks, remove roadblocks, and champion adoption of new processes, tools, or strategies across GTM teams.
- Performance Measurement & Reporting:
- Define and track key performance indicators (KPIs) for all programs and initiatives, measuring their impact on GTM effectiveness and/or sales productivity.
- Create compelling reports and presentations for various audiences, including executive leadership, on program progress, outcomes, and business impact.
- Conduct post-implementation reviews to assess success and identify lessons learned.
- Stakeholder Management & Communication:
- Build strong, collaborative relationships with cross-functional stakeholders at all levels of the organization.
- Act as a central point of contact for program-related communications, ensuring transparency and alignment.
- Influence and motivate project team members, consultants, and partners to achieve common GTM goals.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field.
- 7+ years of experience in Program Management, Sales Operations, Business Operations, or Revenue Operations
- 5+ with a significant focus on sales automation or sales technology.
- Proven track record of successfully leading and delivering complex, cross-functional strategic initiatives in a fast-paced environment.
- Highly analytical with a data-driven approach to problem-solving and decision-making.
- Ability to think strategically and translate complex or ambiguous concepts into actionable plans.
- Excellent project management skills (PMP or similar certification a plus) with experience in various project management methodologies (e.g., Agile).
- Exceptional communication (written and verbal), presentation, and interpersonal skills, capable of influencing and engaging stakeholders at all levels.
- Expertise in sales automation tools and platforms (e.g., Salesforce, Sales Engagement Platforms like Outreach/Salesloft etc.) is highly desirable. Experience with implementation or optimization of these systems is a strong plus
Desired:
- Experience managing programs involving AI/ML integration into sales workflows.
- Familiarity with reporting and BI tools (e.g., Tableau, Power BI).
- Experience in a high-growth SaaS environment.
- Salesforce certification(s)
Location
This role will be remote and based in Ontario, British Columbia or Alberta, Canada.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.
The estimated pay ranges for this role are as follows:
- CAD $120,640 - 150,800
- Target Bonus Percentage 15%
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Ready to apply?
Apply to Twilio
Senior Principal, Technical Program Management (Research & Development)
Share this job
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
.
See yourself at Twilio
Join the team as Twilio’s next Senior Principal, Technical Program Management within Research & Development (R&D).
About the job
Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences designed to be trusted, simple and smart. Twilio is looking for a Senior Principal Technical Program Manager to help direct a portfolio of strategic, complex, and multidisciplinary programs that significantly accelerate R&D's business impact. You'll set program strategy and lead program teams to successfully deliver business, operational, and technical improvements across Engineering & Product organizations.
As a trusted strategic advisor, you will play a critical role in driving alignment, setting priorities, and delivering high-impact programs that advance strategic initiatives. The Senior Principal, Technical Program Management is highly visible and requires a strong balance of strategic insight, execution excellence, and cross-functional leadership. You will navigate seamlessly between big-picture planning and hands-on delivery to ensure key initiatives move forward in a dynamic, scaled agile environment. You'll also be expected to adapt your program portfolio proactively in response to evolving business needs and organizational complexity. Your expertise in your domain areas is regarded as expert level and authoritative, both within R&D and across the company.
Responsibilities
In this role, you’ll:
- Orchestrate the technical strategy and multi-year roadmap for high-impact, cross-organizational technical programs that define the future of Twilio’s platforms. You manage systemic complexity and high-stakes risk while serving as the primary technical point of contact for SVPs and executive leadership on mission-critical programs.
- Architect the end-to-end execution framework, including global sequencing logic, multi-tier governance, architectural integration patterns, and enterprise-grade operational success metrics. You ensure the strategy accounts for technical debt retirement and long-term platform health, moving beyond a project plan to build a sustainable delivery engine.
- Orchestrate Cross-Portfolio Alignment: Own the master execution roadmap for complex, interdependent product suites. You identify and resolve structural misalignment between engineering roadmaps, surfacing high-stakes tradeoffs and resource reallocations to executive leadership.
- Partner deeply with lead engineers/architects to evaluate technical approaches, integration patterns, and operational risks; ensure plans reflect real system constraints, failure modes, and readiness requirements.
- Define Systems of Accountability: Establish the organizational "operating system" for high-stakes programs. Beyond RACI, you define the standards for how cross-functional teams interact, ensuring clear ownership across siloed domains when technical priorities conflict.
- Anticipate Ecosystem-Wide Impacts: Proactively identify "hidden" technical requirements across the platform (e.g., global security / compliance shifts, complex billing migrations, or observability gaps) and ensure they are integrated into the core technical design, not treated as afterthoughts
- Scale R&D Excellence: Design and institutionalize durable program frameworks and technical readiness standards that elevate the execution maturity of the entire global R&D organization. You build the playbooks that become the Twilio standard for large-scale engineering delivery.
- Force Multiplier & Mentor: Mentor to Principal TPMs and Engineering Leads. You raise the collective bar for technical risk management, executive storytelling, and high-velocity decision-making.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Experience: 12+ years of experience leading massive-scale technical programs in a high-growth, distributed systems and software engineering domain.
- Strategic Technical Leadership: Proven ability to influence technical direction and architectural decisions at the VP/SVP level, with a track record of steering programs through complex technical pivots.
- Systemic Execution Expertise: Expert-level mastery in defining execution strategies for programs with hundreds of engineers; you have a "spidey sense" for identifying integration risks and failure modes before they manifest.
- Executive Influence: Exceptional ability to frame highly technical challenges into strategic business narratives, driving consensus among senior executives with competing priorities.
- Architectural Fluency: Deep technical depth in cloud-scale infrastructure, API-first design, and distributed systems. Proven experience influencing Staff/Principal/Distinguished Engineers and challenging assumptions when necessary.
- Operational Rigor: Demonstrated success in building and scaling operational readiness frameworks using self-service tools to surface status, actions, and KPIs across a multi-thousand-person R&D organization.
- Mastery of Ambiguity: A proven track record of bringing order to chaos, creating high-functioning execution structures in environments where specifications, technologies, and market demands are in constant flux.
- Bachelor’s degree in Computer Science, Engineering, a related field or equivalent practical experience.
Desired:
- Master’s in computer science or engineering or a related field
- 5+ years of technical program management at hyperscaler or Fortune 100 cloud software/infrastructure companies.
- Domain expertise in global-scale communications (Telephony, SMS, CPaaS) or high-throughput distributed platforms.
- Experience leading "company-bet" transformations, such as major cloud migrations or foundational platform re-architectures.
Location
This role will be remote and based in the United States.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Minnesota or Vermont : $188,240.00 - $235,00.00
- Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $199,280.00 - $249,100.00
- Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $221,360.00 - $276,700.00
- This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information
Applications for this role are intended to be accepted until April 20th, 2026, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Ready to apply?
Apply to Twilio
Principal, Technical Program Management (Research & Development)
Share this job
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
.
See yourself at Twilio
Join the team as Twilio’s next Principal, Technical Program Management within Research & Development (R&D).
About the job
Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences designed to be trusted, simple and smart. Twilio is looking for a Principal, Technical Program Management to help direct a portfolio of strategic, complex, and multidisciplinary programs that significantly accelerate R&D's business impact. You'll set program strategy and lead program teams to successfully deliver business, operational, and technical improvements across Engineering & Product organizations.
As a trusted strategic advisor, you will play a critical role in driving alignment, setting priorities, and delivering high-impact programs that advance strategic initiatives. The Principal, Technical Program Management in R&D is highly visible and requires a strong balance of strategic insight, execution excellence, and cross-functional leadership. You will navigate seamlessly between big-picture planning and hands-on delivery to ensure key initiatives move forward in a dynamic, scaled agile environment. You'll also be expected to adapt your program portfolio proactively in response to evolving business needs and organizational complexity. Your expertise in your domain areas is regarded as expert level and authoritative, both within R&D and across the company.
Responsibilities
In this role, you’ll:
- Lead high-impact, cross-org technical programs: Direct the execution of programs spanning multiple products and platforms characterized by significant technical complexity and executive visibility. You are the primary driver for aligning engineering teams toward a unified delivery goal.
- Define and drive the execution strategy: Establish the sequencing, governance models, and integration approaches for large-scale initiatives. You move beyond a project plan to define the launch readiness criteria and operational success metrics that ensure a high-quality release.
- Align cross-org delivery and dependencies: Manage the execution roadmap across Product and Engineering teams. You proactively surface technical tradeoffs, resourcing gaps, and critical decision points, providing data-backed recommendations to leadership.
- Partner on technical approach and risk: Collaborate deeply with senior engineers and architects to validate integration patterns and operational risks. You ensure that execution plans reflect real-world system constraints, failure modes, and security requirements.
- Establish ownership and accountability: Implement clear ownership models (such as RACI or DRI) across organizations. You navigate conflicting priorities between teams to maintain momentum and ensure clear lines of responsibility.
- Anticipate platform-wide impacts: Ensure that critical non-functional requirements—such as observability, supportability, billing implications, and GTM readiness—are integrated into the program lifecycle and validated before launch.
- Build durable program mechanisms: Create and refine operating cadences, reporting standards, and readiness dashboards. You contribute to the improvement of Twilio’s R&D execution engine by developing templates and playbooks that can be reused across the organization.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 10+ years of experience managing technical projects in the software engineering domain.
- Proven Program Leadership: Demonstrated success in delivering large-scale technical programs across multiple organizations with multi-quarter timelines and intricate dependencies.
- Technical Fluency: Ability to engage deeply in architecture and integration discussions. You can identify hidden technical risks, assess complexity, and drive rigorous operational readiness planning.
- Influence without Authority: Proven ability to build relationships across organizational boundaries and drive alignment among senior stakeholders with competing priorities.
- Communication Excellence: Ability to craft executive-ready narratives that crisp up complex tradeoffs into clear, actionable recommendations for leadership.
- Resilience in Ambiguity: Comfort with shifting specifications or standards; you create the conditions for engineering teams to remain productive and focused during periods of high ambiguity.
- Execution Rigor: A default-to-action mindset with the ability to build and enforce the mechanisms (dashboards, cadences, checklists) required to maintain high-velocity execution.
- Bachelor’s degree in Computer Science, Engineering, a related field or equivalent practical experience.
Desired:
- Master’s in computer science or engineering or a related field.
- 5+ years of technical program management at hyperscaler or Fortune 100 cloud software/infrastructure companies.
- Experience in telephony, email, messaging, social media, or other electronic communications.
Location
This role will be remote and based in the United States.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120.00 - 213,900.00
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200.00 - $226,500.00
- Based in the San Francisco Bay area, California: $201,280.00 - 251,600.00
- This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information
Applications for this role are intended to be accepted until Monday, April 20, 2026 but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Ready to apply?
Apply to Twilio