Come join the Trella team as a Senior Customer Success Manager, where you will be the main point of contact for our customers, working closely with their champions and growth-minded leaders to ensure they fully understand and gain value from our solutions. This role combines the responsibilities of managing solution adoption and renewals with offering strategic advice that drives growth for our clients. Your expertise will play a crucial role in helping customers leverage our offerings effectively, fostering lasting partnerships along the way. 

As a member of the Customer Success team, you will partner across all functions to bring the Voice of the Customer to the business and ensuring We Never Stop Improving as We Strive for Better Healthcare. 

Reports to: Vice President, Customer Success 

Location: Atlanta, GA; Nashville, TN or Philadelphia, PA regions strongly preferred; other regions considered. 

As a Senior CSM at Trella, you will: 

• Own the post-sale lifecycle for a portfolio of accounts—onboarding, adoption, renewal, and expansion.
• Serve as the primary customer contact, driving engagement cadence and customer health reporting.
• Deliver ongoing best-practice enablement to accelerate adoption and value realization.
• Lead business reviews, sharing product updates and aligning on priorities and outcomes.
• Maintain accurate account data, activity tracking, and renewal forecasts.
• Build and execute success plans to achieve KPIs (e.g., references and NPS targets).
• Invest in continuous learning to strengthen product expertise and customer impact.
• Develop and maintain strong healthcare domain knowledge to advise with credibility.
• Monitor engagement, usage, and outcomes to shape account strategy and prioritize actions.
• Translate product capabilities into customer-specific value, outcomes, and ROI.
• Apply industry context to solution positioning, adoption strategy, and value realization. 
• Use data and customer feedback to guide conversations, mitigate risk, and refine success plans. 

You might be a fit for this role if you have: 

• 2-5 years of experience in a Customer Success or Account Management role, preferably within a B2B SaaS environment.
• Must be tech-savvy to be able to understand technical concepts around our product.
• Strong strategic, analytical, and relationship skills; able to manage conflicting priorities effectively.
• Ability to effectively manage customer relationships at various levels and use data driven discussions to build trusted partnerships, navigating conflicting perspectives appropriately.
• Demonstrated success that shows your ability to be professionally assertive and a customer focused problem solver.
• Come prepared and ready for customer facing work and open to travel up to 20% 

Preferred by not required: 

• Experience within the healthcare tech industry.
• Familiarity with Post-Acute Provider (Home Health, Hospice, SNF).
• Experience with healthcare claims data analysis.
• Exposure to data integrations.

Position Overview:

Trella is looking for its next DevOps Engineer to help us manage and improve our AWS cloud infrastructure as we continue to scale. This person will support CI/CD pipeline maturity and contribute to the reliability, security, and observability of Trella’s production systems. This role works across containerized workloads on ECS and EKS/Kubernetes, Terraform-managed infrastructure, TeamCity build pipelines, and monitoring systems including New Relic, Grafana, and CloudWatch.

This DevOps Engineer will participate in release engineering, disaster recovery planning, information security operations (HIPAA/SOC2), and the ongoing effort to reduce managed server count through serverless and container-based architectures. Cross-functional collaboration with development, data engineering, and integration teams is a core part of the role.

We are looking for someone trustworthy, reliable, hard-working, friendly, and motivated to learn new ways of improving operations.

Location: This role is remote with a for candidates within commuting distance of Atlanta, GA or Philadelphia, PA. We will also consider applicants based in other U.S. locations.

Reports to: Director, IT Operations

As a DevOps Engineer at Trella, you will work on:

• CI/CD & Release Engineering: Design, maintain, and improve CI/CD pipelines to support reliable, repeatable build and deployment processes across multiple application stacks. Drive pipeline maturity by identifying and resolving bottlenecks, reducing build times, and improving deployment frequency and reliability.
• Cloud Infrastructure & IaC (AWS & Terraform): Manage and evolve Trella's AWS cloud infrastructure across services including EC2, S3, RDS, IAM, VPC, Lambda, and CloudWatch. Support multi-region architecture considerations and contribute to redundancy and availability improvements
• Containers & Orchestration: Operate and support containerized workloads running on Amazon ECS and EKS/Kubernetes. Build and maintain Docker images, manage container registries, and ensure images meet security and performance standards. Assist development and data engineering teams with containerizing applications and migrating workloads from server-based to container-based deployments.
• Monitoring, Observability & Incident Response: Maintain and improve observability tooling across New Relic, Grafana, and AWS CloudWatch, including dashboards, alerts, and log aggregation. Proactively identify gaps in observability coverage and implement instrumentation improvements in partnership with engineering teams. Participate in on-call rotations and incident response, helping to diagnose, remediate, and document production incidents
• Security & Compliance: Support Trella's HIPAA and SOC 2 compliance posture by maintaining secure configurations, access controls, audit logging, and evidence collection. Partner with the information security team on vulnerability management, patch cycles, and security tooling. Enforce security best practices across infrastructure provisioning, secrets management and network segmentation. Respond to security findings and remediate risks identified through audits, penetration testing, or automated scanning tools

This job might be a fit for you if you have:

Minimum Qualifications:

• 3+ years of experience in IT operations, DevOps, or infrastructure engineering
• Demonstrated programming or scripting experience (e.g., PowerShell, Bash, Python) without requiring the use of AI to comprehend or write the basics
• Working understanding of IP networking, DNS, VPN, and firewall management
• Familiarity with cloud provider offerings, specifically AWS core services (EC2, S3, RDS, IAM, VPC, CloudWatch)
• Good understanding of relational database administration (MariaDB, PostgreSQL, or similar)
• Experience with Linux system administration and command-line tooling
• Basic understanding of containerization concepts (Docker, container images, registries)
• Familiarity with version control systems (Git/Bitbucket)

Nice to have:

• AWS certifications (Solutions Architect, DevOps Engineer, or SysOps Administrator)
• Experience with Snowflake data warehouse administration or data pipeline support
• Familiarity with Apache Airflow (MWAA) for workflow orchestration
• Experience with React, .NET, Node.js, Angular, or PHP/Laravel application stacks (for deployment support context)
• Exposure to data pipeline and ETL automation workflows
• Familiarity with dbt (data build tool) for transformation workflows
• Experience conducting disaster recovery planning and DR drills
• Knowledge of multi-region AWS architecture and failover strategies
• Ability to work in a less-structured environment where initiative, dedication, and flexibility are highly valued

Position Overview:

We’re looking for a BDR Manager to lead our team of Business Development Reps. In this role, you’ll manage and coach the BDR team while building and executing strategies that drive strong pipeline growth. You’ll keep a close eye on activity metrics and pipeline targets, making sure the team is set up to hit (and exceed) their goals. We’re looking for a leader who understands the sales process, knows how to motivate a team, and genuinely enjoys mentoring and developing others.

This role is a key part of Trella’s Go-To-Market team as well as our company’s overall success. We operate as a startup within a larger organization–highly collaborative, often challenging status quo, and always looking to get better. If you’re excited about building something meaningful (and having fun while you do it), we’d love to meet you.

Location: This is a hybrid role with 1 day a week in our Buckhead office.  

Reports to: Executive Vice President, Growth

As a BDR Manager at Trella, you will:

• Leadership & Management: 
• Hire, train, onboard, and mentor team of Business Development Reps.
• Foster a culture of high performance and accountability.
• Develop and implement training programs to enhance the skills and productivity of the BDR team, both in inbound lead conversion and outbound pipeline creation.
• Conduct regular performance reviews and provide ongoing coaching and feedback.
• Recruit, hire, and onboard new sales reps as needed
• Strategy & Planning:
  
  • Develop and execute comprehensive BDR strategies to drive lead generation and pipeline growth.
  • Crafting and optimizing calling scripts, email templates, and outreach sequences. 
  • Parter with sales and marketing teams to align on target accounts, outreach strategies, and campaigns.
  • Identify and implement best practices to improve the efficiency and effectiveness of the BDR team.
  • Analyze market trends to accurately forecast pipeline and adjust strategies as necessary.
• Performance & Reporting: 
  
  • Monitor team KPIs (ex. Calls, emails, meetings booked) and report progress to leadership
  • Utilize CRM, sales engagement platform, and other tools to track and manage lead generation activities.
• Collaboration & Communication: 
  
  • Work closely with Marketing and Sales leaders to align BDR goals with the company’s goals.
  • Facilitate effective communication between the BDR team and other departments, such as sales, marketing, and customer success.
  • Represent the BDR team in cross-functional meetings and initiatives.
  • Provide ongoing feedback to marketing on inbound lead performance, campaign messaging resonance, etc.
• Innovation
  
  • Consistently evaluate AI tools, software, and new approaches to pipeline development to help us scale faster and improve results

This job might be a fit for you if you have: 

• 5+ years of SaaS Sales or Business Development, with preference in the Healthcare IT or Health Tech industry.
• 2+ years in a leadership or management role overseeing a BDR or sales team.
• Proven track record of meeting and exceeding pipeline targets and driving lead generation initiatives.
• Demonstrated experience developing prospecting campaigns and content.
• Strong leadership and team management skills with the ability to inspire and motivate a team.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong analytical skills with the ability to interpret data to make data-driven decisions.
• Excellent organizational and time management skills with the ability to handle multiple priorities.
• Fluent in the modern BDR tech stack including CRM software (e.g., Salesforce) and sales engagement (Outreach), etc.
• Familiarity with sales and marketing automation tools.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• Ability to travel for conferences (2-3 a year).
• Bachelor’s degree in Business, Marketing, related field, or equivalent years of experience.