Welcome To The Traegerhood:

Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we’ve been revolutionizing outdoor cooking ever since. We’re a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City and beyond, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you’re a team player who’s dedicated to delivering top-quality results every day, then we want you to come cook with us!

Who we are:

Key Account Operations Managers are senior members of the Retail Operations team, responsible for owning the full operational relationship with Traeger’s largest and most complex retail partners — including big-box and home improvement leaders like Home Depot, ACE Hardware, and Walmart. These accounts demand mastery of high-volume order environments, large-format store programs, and the rigorous compliance standards that come with operating at national scale. Key Account Operations Managers don’t just execute — they lead. They set the operational strategy for their accounts, anticipate systemic risks, and drive cross-functional alignment to protect and grow Traeger’s presence across thousands of store locations. 

How You'll Help Us Win:

• Own end-to-end order execution for Traeger’s largest retail accounts, managing high-volume PO flows with precision and strong EDI performance across thousands of store locations. 
• Lead OTIF strategy for enterprise accounts, identifying systemic risks and driving cross-functional resolution before issues reach the floor — at a scale and speed that larger retailers demand. 

• Serve as the primary operational lead and senior point of contact for key big-box retail partners, including Home Depot, Lowe’s, and Walmart, building deep institutional knowledge of each account’s programs, systems, and expectations. 

• Navigate the operational complexity of large-format retail: seasonal resets, bay expansions, national promotions, and high-SKU assortments across diverse store footprints. 

• Own vendor compliance at enterprise scale — managing intricate routing guides, packaging mandates, store-level delivery requirements, and retailer-specific compliance programs with zero margin for error. 

• Drive chargeback reduction and deduction management for high-deduction accounts, building structured dispute workflows and partnering with Finance to protect gross margin. 

• Partner with Sales leadership, Demand Planning, and Supply Chain to align large-account forecasts, seasonal buys, and promotional volume — ensuring supply can meet the scale of these commitments. 

• Deliver executive-ready reporting on order performance, compliance scorecards, OTIF trends, and chargeback status to internal stakeholders and retail partners alike. 

• Identify and lead operational improvement initiatives — from automating manual workflows to building scalable processes that can handle the complexity of a 2,000+ store rollout. 

• Operate as a strategic partner to the Sales team, providing operational insight that supports account negotiations, program expansion, and retailer relationship health. 

• Maintain flexibility to support account needs across time zones and retailer business cadences, including early-morning availability for East Coast retailer operations teams. 

What You’ll Need to Succeed:

• 5+ years of experience in retail account operations or order management, with direct experience supporting large-format or big-box retailers such as Home Depot, ACE Hardware, or Walmart. 
• Proven ability to manage high-volume, high-complexity order environments — including multi-SKU assortments, national store programs, and peak-season surges. 

• Deep familiarity with big-box retail operations: vendor portals (e.g., Retail Link, Supplier Hub), routing guides, store-level compliance requirements, and retailer scorecards. 

• Strong chargeback management experience, including dispute workflows, root cause analysis, and deduction reduction strategy at meaningful scale. 

• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and large-dataset analysis; experience with BI or reporting tools is a plus. 

• Experience with ERP and EDI systems in a high-volume retail supply chain environment. 

• Exceptional organizational and prioritization skills — able to manage competing demands across multiple large accounts without losing precision or accountability. 

• Strong communicator and cross-functional collaborator, comfortable presenting performance data and operational strategy to senior internal and external stakeholders. 

Why You Will Love To Work Here:

• Be part of the most disruptive force in outdoor cooking
• Join a true team working towards a common goal
• Culture of risk-taking, innovation & quality
• So.Much.Food.
• Full medical/dental/vision packages to fit your needs
• 401K to help you plan for the future
• Tuition reimbursement
• Great discounts on all things Traeger
• Did we mention all the food?

Welcome To The Traegerhood:

Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we’ve been revolutionizing outdoor cooking ever since. We’re a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City and beyond, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you’re a team player who’s dedicated to delivering top-quality results every day, then we want you to come cook with us!

Summary: 

Oversees the Retail Sales Operations team that services Traeger’s national / big box accounts. This manager will oversee day-

to-day operational tasks, ensure the team is well represented and advocated for cross-functionally, serve as the point

person for escalations and drive continuous improvement initiatives to ensure a best-in-class experience for our

customers. Success in this role will require strong leadership skills, technical abilities, a service-oriented mindset and a

strong ability to communicate clearly and concisely.

What You'll Do:

• Provide day-to-day leadership and oversight for the Retail Sales Operations team, ensuring consistent execution of

core operational functions.

• Develop, implement, and manage short- and long-term goals, objectives, policies, and operating procedures

for the Retail Sales Operations function.

• Monitor, analyze, and report on operational KPIs as directed by leadership; implement process

improvements to achieve performance targets.

• Partner with leadership to provide insights, recommendations, and guidance related to new or revised

operating policies, practices, and procedures.

• Serve as the Retail Sales Operations representative in cross-functional collaboration with Sales, Planning, IT,

Logistics, and other key stakeholders to ensure seamless order flow and operational alignment.

• Manage and resolve escalations within the Retail Sales Operations group; independently resolve issues where

appropriate and escalate to leadership when necessary.

• Oversee team workload to ensure balanced and equitable account assignments; proactively identify capacity

challenges and recommend adjustments.

• Manage team scheduling and time-off planning; ensure coverage and operational continuity

• Ensure all core Retail Sales Operations responsibilities are executed effectively, including but not limited to order

management, customer, chargeback dispute resolution, pricing validation, and vendor portal maintenance.

• Play a critical role in ensuring item attributes and master data are accurately set up and maintained within

customer and account portals within established lead times.

• Hold team members accountable for understanding, resolving, and preventing customer chargebacks.

• Own and drive overall OTIF (On-Time In-Full) performance across assigned Retail Sales Operations accounts.

• Maintain a strong knowledge of national account requirements to support successful operational execution.

• Foster a collaborative, high-performing team environment that promotes accountability, teamwork, and

efficient conflict resolution.

• Act as a key stakeholder in the hiring and selection process for the Retail Sales Operations team.

• Coach, mentor, and develop team members, including overseeing onboarding for new hires and conducting

quarterly and annual performance reviews.

• Serve as a collaborative partner and advocate when working with both internal and external stakeholders.

What you'll need to succeed:

• Direct experience managing, leading, and coaching a team of 8–10 team members minimum, with a focus on

performance, accountability, professional development and operational excellence.

• Direct experience in Operations managing relationships with national key account partners.

• Experience using CRM and ERP systems to manage workflows, analyze data, and support cross-functionaloperational needs.

• Proficiency in Microsoft Excel, including the ability to work with formulas, pivot tables, and data analysis to

support reporting and decision-making.

• Ability to adapt quickly in a fast-paced, evolving environment and respond effectively to changing priorities.

• Proven capability to multitask and manage competing demands while maintaining accuracy and attention to

detail.

• Strong organizational, communication, and interpersonal skills with the ability to collaborate across teams and

leadership levels.

• Demonstrated ability to think holistically, evaluate complex situations, and make sound, timely decisions that

support both operational and business objectives.

Why You Will Love To Work Here:

• Be part of the most disruptive force in outdoor cooking
• Join a true team working towards a common goal
• Culture of risk-taking, innovation & quality
• So.Much.Food.
• Full medical/dental/vision packages to fit your needs
• 401K to help you plan for the future
• Tuition reimbursement
• Dog friendly office 
• Access to a free ski pass to enjoy our beautiful backyard. 
• Great discounts on all things Traeger
• Did we mention all the food?

Welcome To The Traegerhood:

Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we’ve been revolutionizing outdoor cooking ever since. We’re a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City and beyond, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you’re a team player who’s dedicated to delivering top-quality results every day, then we want you to come cook with us!

Who we are:

Retail Account Operations Managers are key members of the Retail Operations team, focused on making Traeger the easiest vendor to do business with. They serve as the primary operational owners and internal advocates for their accounts, combining strong analytical skills with a proactive, problem-solving mindset. By developing deep expertise in customer operations, they anticipate risks, resolve issues, and drive execution. In close partnership with Sales and cross-functional teams, they ensure operational excellence and support the achievement of business goals.

How You'll Help Us Win:

• Own end-to-end order execution for assigned accounts, ensuring accuracy, efficiency, and strong EDI performance.
• Drive OTIF (On-Time-In-Full) results by proactively identifying risks and resolving issues before they impact customers.
• Serve as the primary operational lead for a portfolio of retail accounts, delivering consistent, high-quality execution.
• Maintain deep expertise in account requirements, including vendor compliance, shipping standards, and performance metrics.
• Partner cross-functionally with Sales, Demand, and Supply Planning to align forecasts and meet customer demand.
• Build strong relationships with retail partners, acting as the key point of contact for operational performance and issue resolution.
• Ensure pricing accuracy and vendor compliance across all purchase orders, mitigating financial risk.
• Provide clear, actionable reporting on order status, performance metrics, and forecast alignment to support business decisions.
• Analyze, dispute, and reduce retailer chargebacks, improving deductions as a percentage of gross revenue.
• Continuously identify opportunities to improve processes, automate workflows, and enhance operational performance.
• Operate with a high degree of ownership, precision, and accountability in a cross-functional environment.
• Maintain flexibility to meet account needs, including occasional early hours or schedule adjustments.

What You’ll Need to Succeed:

• 2+ years of work experience in retailer account and order management; direct supply chain experience is a plus

• Proficiency in Microsoft Excel, including the ability to work with formulas, pivot tables, and data analysis to support reporting and decision-making.

• Experience using ERP and CRM systems to manage workflows and analyze data 

• Strong organizational, communication, and interpersonal skills with the ability to collaborate across teams

Why You Will Love To Work Here:

• Be part of the most disruptive force in outdoor cooking
• Join a true team working towards a common goal
• Culture of risk-taking, innovation & quality
• So.Much.Food.
• Full medical/dental/vision packages to fit your needs
• 401K to help you plan for the future
• Tuition reimbursement
• Great discounts on all things Traeger
• Did we mention all the food?

Welcome To The Traegerhood: 

Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we’ve been revolutionizing outdoor cooking ever since. We’re a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City and beyond, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you’re a team player who’s dedicated to delivering top-quality results every day, then we want you to come cook with us! 

What You'll Do: 

The Senior Supply Planner manages inventory optimization and supply planning for assigned product categories, leveraging MRP/ERP systems to balance customer demand, working capital, and supply chain cost efficiency. This role collaborates with cross-functional teams—including demand planning, operations, manufacturing, logistics, and finance—as well as vendor partners to ensure product availability while minimizing excess inventory and obsolescence. The Senior Supply Planner is a critical contributor to the S&OP process, providing analytical insights, identifying supply risks, and executing strategies that support both operational execution and strategic business objectives. 

How You'll Help Us Win: 

• Develop and execute supply plans across assigned categories using MRP/ERP systems to maintain optimal inventory levels 

• Manage PO lifecycle including creation, timing, expediting, and financial impact tracking in collaboration with procurement and finance 

• Maintain and optimize supply chain master data (lead times, safety stock levels, reorder points, MOQs) to improve planning accuracy 

• Monitor inventory performance against targets and proactively adjust plans to balance service levels with working capital efficiency 

• Identify supply risks and constraints, develop mitigation strategies, and communicate impacts to stakeholders 

• Contribute actionable insights to monthly S&OP process including demand-supply reconciliation, scenario planning, and capacity analysis 

• Collaborate with demand planning to understand forecast changes, new product launches, and promotional impacts on supply requirements 

• Partner with manufacturing, logistics, and vendor partners to resolve supply issues and optimize lead times 

• Support new product introduction (NPI) and commercialization activities by developing launch supply strategies and managing ramp-up inventory 

• Drive continuous process improvements to enhance planning efficiency, reduce costs, and improve forecast accuracy 

• Create data-driven analyses and presentations for cross-functional partners and leadership to support strategic decisions 

• Manage product lifecycle transitions including phase-ins, phase-outs, and end-of-life inventory strategies 

Core Competencies: 

• Analytical & Data-Driven Decision Making – Translates complex data sets into clear insights; builds models and scenarios to support strategic supply chain decisions 

• Systems Proficiency – Expert navigation of MRP/ERP platforms; understands system logic and how master data changes impact planning outputs 

• Supply Chain Acumen – Deep understanding of supply planning fundamentals including lead times, safety stock theory, service levels, and inventory optimization 

• Problem Solving & Critical Thinking – Breaks down complex supply issues, identifies root causes, and develops practical solutions under time pressure 

• Cross-Functional Collaboration – Builds productive relationships across planning, operations, finance, and vendor partners; aligns stakeholders toward common goals 

• Communication & Influence – Articulates complex supply chain concepts clearly to non-technical audiences; persuades stakeholders to support recommended actions 

• Ownership & Accountability – Takes end-to-end ownership of supply plans for assigned categories; follows through on commitments without requiring oversight 

• Strategic Thinking – Understands broader business context and how supply decisions impact financial metrics, customer service, and operational efficiency 

• Attention to Detail – Maintains accuracy in forecasts, master data, and planning outputs; catches errors before they impact operations 

• Adaptability & Priority Management – Effectively manages multiple categories and shifting priorities; adjusts plans quickly when business conditions change 

Requirements: 

• Bachelor's degree in Supply Chain Management, Operations, Business, Engineering, or related field 

• 3–5+ years of experience in supply planning, production planning, inventory management, or related supply chain role 

• Demonstrated expertise in MRP/ERP systems (SAP, NetSuite, Oracle, or similar platforms) 

• Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, complex formulas, data modeling) 

• Strong understanding of supply chain fundamentals including inventory theory, lead time management, and demand-supply balancing 

• Experience participating in or leading S&OP processes 

• Proven ability to analyze data, identify trends, and translate findings into actionable recommendations 

• Track record of successfully managing cross-functional relationships and influencing stakeholders 

Preferred: 

• SQL or other data analysis tools (Power BI, Tableau, Python) 

• APICS/ASCM certification (CPIM, CSCP) or similar supply chain credentials 

• Experience in consumer products, manufacturing, or retail environments 

• New product introduction (NPI) and product lifecycle management experience 

• Lean/Six Sigma or continuous improvement methodology training 

Why You'll Love Working Here: 

• Be part of the most disruptive force in outdoor cooking 
• Join a true team working towards a common goal 
• Culture of risk-taking, innovation, & quality 
• So. Much. Food. 
• Have an outdoor lover's paradise in your backyard 
• Full medical/dental/vision package to fit your needs 
• 401k to help you plan for the future 
• Tuition reimbursement 
• Great discounts on all things Traeger