Director of Software Development

Position Summary

The Director of Software Development leads multi-disciplinary engineering organizations responsible for delivering, testing, and supporting enterprise software products. This role owns execution, quality, and operational outcomes across development, test, and PMO teams, while embedding AI and metrics-driven decision-making into daily engineering practice.

Local architects and development, test, and PMO managers report to this role.

Key Responsibilities

• Own end-to-end software delivery through managers, aligning execution to business objectives, customer outcomes, and operational reliability.
• Establish and enforce modern SDLC practices across development, testing, and support.
• Drive AI-first engineering execution, embedding AI into development, testing, release, and support workflows as a standard operating model.
• Lead and coach engineering managers and architects, building a culture of accountability, continuous improvement, and measurable outcomes.
• Operate a metrics-driven engineering organization using delivery, quality, and reliability signals to guide decisions.
• Oversee testing and support organizations to ensure high product quality, rapid incident resolution, and strong customer satisfaction.
• Identify delivery, quality, and operational risks and implement mitigation strategies informed by data and analytics.
• Communicate progress, risks, and outcomes clearly to senior leadership.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related field.
• Proven experience leading software development organizations through multiple layers of management.
• Strong background in metrics-driven engineering, including DORA metrics and SRE-informed operating models.
• Experience applying SRE principles such as SLIs, SLOs, error budgets, observability, and incident management.
• Demonstrated hands-on leadership integrating AI into software development, testing, and support workflows.
• Excellent leadership, communication, and organizational skills.
• Experience with Agile and modern software delivery practices.

Preferred Experience

• Hands-on familiarity with modern programming languages, CI/CD, and cloud-native architectures.
• Experience with AI-assisted SDLC platforms, AIOps, and engineering analytics.
• Track record of improving delivery speed, quality, reliability, and customer outcomes using data and automation.

Working Conditions

Full-time role in a collaborative environment. Occasional travel may be required.

EO: Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Toshiba Global Commerce Solutions is seeking a hands-on Senior Enterprise Architect to lead end-to-end solution delivery, combining platform development, client engagement, and partner integrations for major retail platform. This role unifies architecture leadership (design, trade-offs, governance), platform building (infrastructure, core capabilities), client solution delivery (discovery, implementation, support), and AI-enabled acceleration to ensure high-quality, scalable, and future-ready solutions.

You will own the complete architecture lifecycle — from discovery and design to delivery and operational readiness — guiding both the Discovery Track (rapid prototyping, feasibility validation, client alignment) and the Delivery Track (production implementation, measurable outcomes) while building the underlying platform capabilities that enable future solutions. The ideal candidate blends deep architecture expertise, software development, client engagement skills, integration experience, and practical use of AI-assisted development tools to accelerate delivery while maintaining architectural integrity and operational excellence.

Key Focus Areas

Platform Infrastructure & Core Capabilities

• Design and implement scalable platform infrastructure to support emerging use cases and product evolution.
• Build and evolve core platform capabilities — APIs, microservices, data pipelines, and shared services.
• Define architecture patterns and frameworks that enable rapid feature development and platform extensibility.
• Lead technical design for new product capabilities as business requirements evolve.

Client Engagement & Solution Delivery

• Own end-to-end solution delivery for client projects, converting business needs into validated architectures and working implementations.
• Lead client-facing architecture activities: facilitate workshops, present technical solutions, drive approvals, and act as subject-matter expert.
• Translate discovery outcomes into structured delivery backlogs that preserve design intent and architecture standards.
• Ensure traceability from business requirements to implemented solutions with full operational accountability.

Product & Partner Integration Architecture

• Own integration architecture design across partner ecosystems — payments, loyalty, inventory, and cloud services.
• Define and enforce integration patterns, API contracts, and data models ensuring interoperability and scalability.
• Establish and maintain partner integration architectures, including authentication, error handling, and versioning strategies.
• Govern solution design and trade-offs with a focus on performance, security, and operational resilience.

Dual-Track Delivery Leadership

• Lead Discovery and Delivery Tracks within Dual-Track Agile — from exploratory prototypes to validated production implementations.
• Drive Discovery Track activities: rapid prototyping, feasibility validation, and stakeholder alignment before full implementation.
• Translate discovery outcomes into delivery backlogs while maintaining architecture quality and non-functional requirements.
• Ensure seamless transition from discovery to delivery with clear design intent and technical specifications.

AI-Enabled Engineering Acceleration

• Apply AI-assisted tools and workflows (e.g., GitHub Copilot, Cursor, Claude Code) for design, coding, test generation, and documentation.
• Introduce spec-driven and automated validation patterns that improve delivery speed and consistency.
• Coach teams on responsible and practical use of AI to enhance quality and productivity across the software lifecycle.
• Instrument and leverage agentic workflows to accelerate prototyping, code generation, and automated validation.

Hands-On Technical Contribution

• Build production-quality implementations of critical platform components, client solutions, and new infrastructure.
• Lead by example through active coding, prototyping, and technical problem-solving.
• Implement and demo reference code or critical components for both platform capabilities and client solutions.
• Participate in code reviews and hands-on delivery of complex features.
• Work primarily with cloud-native stacks (Java/Spring Boot, TypeScript, React/Vue, Docker/Kubernetes).

Governance, Mentorship & Continuous Improvement

• Define and uphold architecture standards, reusable patterns, and non-functional requirements (security, scalability, observability).
• Mentor engineers and junior architects on design practices, infrastructure patterns, and AI-assisted development.
• Conduct code reviews and enforce architecture governance, promoting best practices across teams.
• Contribute to platform strategy — identifying reusable assets, shared APIs, and infrastructure opportunities.

Key Responsibilities

Architecture & Design

• Lead end-to-end solution architecture across discovery, design, delivery, and operational readiness for both platform and client solutions.
• Design and build new platform infrastructure to support emerging product requirements and use cases.
• Produce and maintain key architectural artifacts: ADRs, interface contracts, data flow diagrams, infrastructure specs, sequencing diagrams, migration/rollback plans, and traceability matrices.
• Define and enforce architecture standards, integration patterns, and non-functional requirements across all solutions.

Platform Development

• Write production code for critical platform features and infrastructure components.
• Build core platform capabilities that enable rapid feature development and solution delivery.
• Establish reusable patterns, shared services, and API-first designs for platform extensibility.

Client Engagement

• Serve as active technical lead in client engagements: facilitate workshops, present solutions, make trade-off decisions.
• Lead Discovery Track activities, rapidly prototyping and validating solutions with stakeholders.
• Drive approvals and alignment across business and technical stakeholders.

Integration & Partnerships

• Establish and maintain partner integration architectures across third-party ecosystems.
• Govern architecture consistency across partner integrations and internal product lines.
• Define authentication strategies (OAuth, SAML, API keys), error handling, and API versioning.

Quality & Governance

• Ensure architecture quality gates and participate in design reviews and release sign-offs.
• Identify and mitigate architecture risks — compatibility, data integrity, scalability, and partner dependencies.
• Own risk analysis and mitigation for architecture decisions, including backward compatibility and compliance constraints.

Continuous Improvement

• Contribute to continuous improvement through reusable patterns, automation, and cross-team alignment.
• Mentor and upskill engineers and architects on AI-assisted development, Dual-Track workflows, and platform best practices.
• Contribute to platform and portfolio strategy, identifying gaps requiring investment and reusable assets.

Qualifications

Must-Have

• Bachelor's degree in Computer Science, Engineering, or equivalent experience.
• 10+ years of professional software development experience, including recent hands-on coding and prototyping in modern technology stacks.
• 5+ years designing cloud-native, microservices, or event-driven architectures (Azure or equivalent cloud platforms).
• Strong experience building platform infrastructure and scalable backend systems.
• Proven experience owning end-to-end solution delivery, including design, implementation, and post-release operational accountability for medium-to-large projects.
• Experience with partner integrations — payments, SaaS APIs, loyalty, inventory, or authentication providers.
• Hands-on experience building prototypes or reference implementations to validate architecture and solution feasibility.
• Expertise in API-first design (REST/OpenAPI).
• Experience with relational/non-relational databases (SQL/NoSQL).
• Solid grasp of containerization, CI/CD, and Kubernetes-based delivery pipelines.
• Practical experience with generative AI and AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor).
• Excellent stakeholder communication skills, able to facilitate workshops, present technical solutions, and collaborate across business and engineering teams.
• Proven leadership in mentoring engineers, conducting code reviews, and enforcing architecture governance.

Preferred

• Strong retail platform domain knowledge (POS systems, store operations, payment processing).
• Certifications such as Azure Solutions Architect, AWS Solutions Architect, or equivalent.
• Experience with API Gateway or Integration Platforms (Azure APIM, Kong, Apigee, MuleSoft, Boomi).
• Solid understanding of API security and compliance (OAuth 2.0/OIDC, JWT, PCI).
• Familiarity with formal specifications (OpenAPI, AsyncAPI, JSON Schema) for contract-driven development.
• Background in distributed systems, microservices architecture, and infrastructure as code.
• Experience leading Dual-Track Agile processes, managing both Discovery and Delivery Tracks, and translating discovery outcomes into actionable backlog items.
• Experience contributing to platform strategy, reusable assets, and API-first designs.

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons. 
• Pension plan.
• 12 days of vacation plus 6 floating days.

EO: Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

The company.

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.

Our people.

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

What will you bring to the team.

Toshiba is seeking an experienced Software Development Manager who will be responsible for leading a department of direct reports that will include 12-14 software developers.

Responsibilities will include guiding and supporting the team throughout the development and successful deployment of new product releases, optimizing development processes and team efficiencies, challenging the team technically and participating in scrum and code reviews, managing capacity and personnel matters plus effectively growing technical skills and evaluating performance with data.

This position requires previous software development experience (writing code in Java) and usage of AI tools to optimize processes. We are looking for someone with extensive people management experience to carry out the responsibilities for project activities across a broad and cross-functional team.

What will you be doing:

• Delivery of high-quality product releases and functionality.
• Managing the performance of the development team ensuring product commitments are met.
• Provide clear prioritization of objectives, timely and appropriate communication, and continuous demonstration of ownership and accountability
• Create a highly collaborative, productive and efficient work environment
• Collaborate closely with product owners
• Enabling the development and support of an innovative product.
• Promote continuous process improvement. Ensuring Agile/SAFe practices are applied and followed.
• Driving the team through scrum participation.
• Reviewing the code to ensure proper coding practices are followed.

Naturally to be successful in this role, you must have and know of:

• BS or Master’s Degree in computer science, software development, or related field.
• +8 years of professional experience. 
• Previous hands-on software development experience with Java.
• Experience of AI: use of Claude Code, Cursor or Codex (Preferred) to generate code, debug code, build workflows, architecture design aspect or automation testing, test scripts.
• Experience in managing software development teams and projects in Agile methodologies.
• People management experience including performance management, motivation, career development and dealing with conflict.
• Ability to demonstrate code review capabilities.
• Full understanding of the software development lifecycle and bring a product to production.
• Fluent in English.
• Good analytic and logical problem solving skills.
• Strong collaborative and teaming skills.
• Excellent communication and collaboration skills, with ability to work effectively with cross-functional teams, stakeholders, and customers.

Preferred skills:

• SAFe experience.
• Understanding of Test Automation and Test-Driven Development.

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT)
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 Christmas bonus days.
• 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.