Your Opportunity

Scion is in search of a skilled Facilities Technician to join our team. This position responds to maintenance and repair service requests, carries out preventive maintenance tasks, prepares apartments for turnovers, and stays on top of requesting required supplies in a timely matter. The Facilities Technician ensures safety and functionality of the property’s buildings and equipment and ensures optimal service is provided to our customers.

Your Benefits

• FLSA Status Non-Exempt
• Discretionary annual bonus
• Paid Time Off + Floating holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Parental Leave
• Learning reimbursement opportunities

Your Responsibilities

•    Maintain the physical condition of the property according to The Scion Group’s Standard Operating Procedures, OSHA and Industry standards.
•    Perform physically demanding work to maintain the asset, and other property features to minimize liability concerns.
•    Execute maintenance objectives and daily assignments with the Facilities team.
•    Perform minor and routine maintenance/repair in a timely and professional manner.
•    Assist in assuring all service requests are completed daily.
•    Document work performed and parts used; and submit daily upon completion, including legible notes on what was done, the supplies used, further follow-up and materials needed, date and signature of completion.
•    Promote good public relations with residents, service staff, contractors, and management through great “people” attitude and resident trust.
•    Routinely perform duties including basic appliance repair, basic carpentry, plumbing/fixture repair, painting, and basic electric & lighting to make apartments ready on a timely basis, and ensure meeting completion dates set by the Facility Manager or Supervisor.
•    Complete preventive maintenance tasks assigned to you.
•    Clean coils and condensers, lubricate equipment, maintain air filters and perform minor repair work as assigned.
•    Perform routine clean up at repair location or in maintenance shop, keeping working area clean and safe.
•    Unlock apartment doors and accompanies/escorts various vendors as needed.
•    Keep drainage grills on grounds clear of leaves.
•    Clean pools; adjust and maintain chemicals to proper levels, if needed.
•    Pressure wash sidewalks, buildings, pool decks etc.
•    Assist in snow removal at property, as required.
•    Set up and take down tables, chairs, etc. for tenant functions.
•    Assume responsibility for after-hours emergencies at the direction of the Facility Manager or Supervisor.
•    Maintain required property uniform and present a professional appearance and attitude.
•    Undertake training related to job duties as deemed necessary.

The responsibilities listed above may not be all-inclusive.

What We Require

•    High school/GED 
•    Certified Pool Operator (CPO), or intention to obtain within six months
•    Clear and effective communication skills
•    Knowledge of safety procedures with a safety conscious attitude, record of punctuality and dependability, ability to work with pressure of aggressive deadlines, and flexible schedule to accommodate after-hours and weekend emergencies
•    Valid driver’s license
•    Demonstrated ability to access computer programs and use or learn basic computer operations related to position requirements.
•    Ability and willingness to travel when required
•    Ability to stand 8 hours or longer per day and lift up to 100 lbs. as necessary

Operational Details

• Job location is based at the assigned property. May be required to travel periodically.
• Serves in an “on-call” capacity, except during approved PTO periods.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND2

Your Opportunity

Scion is paving a path in student living and we’re seeking a talented Assistant General Manager (AGM) to join us in executing our vision. This position is a community leader and assists the General Manager with maintaining successful operational and financial performance of an asset.                     

If you are passionate about customer service and have a detailed eye for account management – we want you!                           

You’ll work in a fast-paced, agile, collegiate environment. This role demands a customer-centric mindset, adaptability, attention to detail and excellent prioritization skills. Must be prepared to act as General Manager in their absence.

Your Benefits

• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

Your Responsibilities

Staff Development and Leadership

• Provide leadership and coaching for staff performance and foster a positive and productive team environment.
• Assist with attracting, hiring, retaining and training exceptional team members.
• Ensure all onsite staff are trained and compliant with Fair Housing, safety and company policies.
• Manage the development of and adherence to the property onsite schedule, including after hour on-call shifts.

Property Administration

• Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies.
• Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
• Assist with planning and leading the team in executing successful annual Turnover processes.
• Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
• Ensures move-in, room assignments, transfer and move-out processes are executed efficiently and successfully.

Facilities & Capital

• Responsible for safe and sanitary community experience for employees, residents and guests including property appearance, operationally sound facilities, preventative maintenance and great service.
• Responsible for property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments. 
• Assist with conducting inspections and walk vacant apartments/bed spaces monthly.
• Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
• Coordinate work order requests with appropriate staff or vendors.

Financial Performance

• Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable.
• Enforce and comply with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month end.
• Post and collect damage charges from quarterly inspections.
• Assess damage at move-out to calculate required charges and prepare final billing or processes refunds.

Customer Experience & Sales

• Manage all customer sales interactions, both personally and through directing team members in alignment with company standards.
• Perform weekly market surveys.
• Manage the successful execution of customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Manage promotional material and property incentives meeting marketing and concession budget.
• Provide expert direction on sales and revenue goals and lead the team to achieve them. Utilize KPIs to report on trends, insights and proactively address issues.
• Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property.  
• Manage all escalated resident concerns and account matters in a timely manner.

The responsibilities listed above may not be all inclusive.

What We Require

• Exceptional written and verbal communicator
• Meticulous detail orientation
• Customer-centric mindset
• 1+ years’ experience working at living communities/property management
• Proficient in Property Management Systems (Entrata preferred)

Operational Details

• Job location is at the assigned property. May be required to travel periodically.
• Working hours consist of daytime business hours, requiring additional non-traditional hours during peak times and emergencies.