Critical Systems HVAC Field Technician

Location: Lubbock, TX                       

Reports to: Service Director/Area Service Manager

FLSA Status: Non-Exempt                                                                                 

The Opportunity

We are seeking experienced HVAC Field Technicians with the ability to travel to the customer site to start up, commission, troubleshoot and repair the equipment we represent. This position requires the capability to work independently, and candidates should have strong diagnostic skills. Requires the ability to manage projects for start-up commissioning and coordination of personnel and services. This is a full-time opportunity for an energetic self-starter.  An ideal candidate will be customer service oriented and work well with others.  The position requires a high level of correspondence with Project Managers, Field Supervisors, Service Coordinators and customers. This position of Field Technician for our Lubbock Service Team is focused on support our equipment sales to data centers.

Fundamental Functions & Responsibilities:

• Manage projects and processes while working independently and with limited supervision
• Coaches and reviews the work of lower-level professionals
• Face difficult and sometimes complex opportunities; takes a perspective to provide solutions
• Start-up, commission, and support BMS on equipment we represent
• Perform factory start-up, commissioning, warranty service on Data Center equipment and systems we represent.
• Performs electrical and mechanical inspections on equipment to ensure peak performance
• Ability to interpret engineering drawings in reference to layout, location and operation of the system(s)
• Represents the company in a positive manner to other trades, contractors and owners
• Suggest additional services that are beneficial to customer
• Works in a team-based environment to share information and workload while ensuring customer satisfaction
• Submits required paperwork to Data Mission Critical Administrator in a timely manner
• Must work in a safe manner daily and ensure that all safety measures are always taken
• Performs other duties as assigned
• Flexibility to work overtime/ weekends, as required
• Perform PM tasks of the dedicated equipment on site

Knowledge & Skills:

• Ability to apply knowledge of refrigeration, air flow, and theory.
• Excellent communication skills and interpersonal skills to interact effectively with diverse client groups.
• Driven with the ability to work both independently and within a team.
• Effectively communicate and properly describe problems and solutions.
• Demonstrated technical skills to explain product functionality to customers.
• Well-developed planning, organization, analytical, and decision-making skills.
• Proficient computer skills, such as Excel and PowerPoint.
• Ability to produce clear, timely and concise documentation and have well-developed problem-solving skills.

Physical Requirements / Work Environment

• Ability to travel substantially within operational region.
• A flexible schedule may be required.
• Willingness to work in adverse working conditions

The Required Profile

• High School Diploma or equivalent
• Must have valid driver’s license with good driving record
• Must have current HVAC certification and OSHA 10 Training plus 5+ years’ experience working as a Service Technician in a commercial environment
• Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, iPad)
• Electrical knowledge required and EPA Certification, Preferred (i.e. HVAC Journeyman, Master license)
• Ability to work in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, risk of electrical shock (high voltage), climbing/working at elevated heights, etc.
• Must be able to climb, crawl, stoop, kneel and must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds
• Ability to work independently with minimal supervision and balance requirements of multiple and varied duties

Other Skills & Abilities

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in a field environment, report to and from the same site daily

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Reports to: Sales Leadership      

FLSA Status: Exempt                                                      

The Opportunity

The office manager position is responsible for overall front office activities, including the reception area, mail, office purchasing requests and facilities. Also responsible for directing and coordinating office services and related activities, to ensure organizational effectiveness and efficiency. Responsible for arranging internal office moves and providing arrangements for office meetings.

Responsibilities

• Supervises and coordinates overall administrative activities for the Office Administration Department.
• Maintain the efficiency and good working conditions of all TAS facilities.
• Supervises the maintenance and alteration of office areas and equipment, as well as layout, arrangement and housekeeping of office facilities.
• Manage the negotiations of new and the maintenance of existing vendor and supplier contracts. (i.e. cleaning crews, landscape, recycling, pest control, small tenant finish projects, utility providers etc…)
• Supervises the maintenance of office equipment, including copier, fax machine, etc. Responsible for the facilities day-to-day operations and security access.
• Responsible for Sales Leader support providing a high-level of administrative support by conducting research, preparing statistical reports, handling information requests and confidential matters.
• Perform administrative functions such as preparing internal and external correspondence, preparing presentations, receiving visitors, arranging conference calls, scheduling meetings and handling travel. 
• Participates as needed in special department projects to multi-task.
• The ability to prioritize and strong organizational and time management skills are essential.
• Experienced in customer service, enjoy working both independently and in a fast-paced sales team environment.
• Performs other duties as assigned.
• Flexibility to work weekends, as required.

The Required Profile

• Bachelor’s Degree and 3 years Administrative Assistance experience; or 5 years Administrative experience
• Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook.
• HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus

Other Skills/Abilities

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in an office environment and possibly, occasionally in the field.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Account Executive - Owner Direct

Reports to: Equipment Sales Leader

This role is intended support our market in Amarillo. 

The Opportunity

Seeking a proven Service Sales Executive with a demonstrated ability to navigate the existing building market and influence customers at multiple levels. Under minimal direction, this outside sales role is responsible for the sale of service solutions and products to targeted building owners and management companies. 

Responsibilities

• Identifies potential opportunities with existing and new customers by determines project needs, constraints and responsibilities to meet the customer’s HVAC service requirements
• Use ROI selling strategies to address customer's operational and environmental objectives, needs and asset management requirements
• Demonstrates technical expertise to develop credibility, loyalty, trust and commitment
• Builds partnering relationships with the customers and individuals responsible for the decision-making process to steer the sale of service offerings 
• Understands the customer's business and speaks their language
• Effectively writes, presents and communicates proposals. Negotiate value and close the sale
• Reviews, approves and presents the proposal, negotiates price, terms and conditions with customer
• Positively and credibly influences system / service solutions with customers.  Frequently creates competitive, high quality and timely estimates, bids, proposals, and cost/benefit analysis 
• Manages multiple, ongoing, opportunities focusing on selling service contracts, turnkey projects and repairs.
• Sells, renews and expands renewable service agreements, including multi-year agreements, to both new and existing customer
• Solicits support from and communicates effectively with the entire service and sales team and support staff
• Keeps management informed of progress and account status.  Knows when to call for assistance from management and team members to keep the sales process moving
• Provides weekly / monthly account business activity reports and annual forecasts
• Flexibility to work outside normal work hours, as required

The Required Profile

• Bachelor’s Degree in Engineering, Business or related field and 5+ years account management and leadership experience; or equivalent experience
• HVAC, Mechanical Contracting, Engineering or Construction industry experience a must
• Excellent initiative, and interpersonal communications skills and a demonstrated ability to influence others
• Ability to prioritize, multi-task, deal with ambiguity and manage high volume projects
• Strong PC skills in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook

Other Skills/Abilities

Strategic Skills 

Ability to learn new skills and knowledge. Ability to understand concepts and complexity comfortably.  Open to change and will try anything to find solutions.  Able to handle uncertainty and make decisions without knowing the whole story

Operating Skills

Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize work flow.

Behavior Skills 

Ability to manage people and situations when conflicts arise.  Ability to seize opportunities with the drive to complete goals. 

Personal and Interpersonal Skills

Ability to establish and grow relationships with customers through effective verbal and written communication.  Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress.  Demonstrates integrity and trust through appropriate directness and truthfulness.  Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings. 

Negotiating Skills

Ability to settle differences, compromise or reach agreement while avoiding argument and dispute.

Presentation Skills 

Ability to communicate and transfer knowledge in a precise, concise and logical manner.  Demonstrates professional facilitation skills and has a professional presence.

Environmental Requirements

Will be required to work in an office environment and frequently in the field.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.