Identifying and solving problems is something that comes natural to you. You are organized, strategic and collaborative about getting to the best results with your team. We want people with their own opinions that are straight to the point, have an eye for style and are pro-active.  As Store Manager you will be responsible for achieving sales and service targets; maintaining best practices and identifying areas of improvements for store operations and other factors that contribute to providing an excellent experience for our customers and team members alike.

What you will do:

• Lead and develop a professional store team to achieve company goals and incrementally improve individual objectives
• Collaborate with training teams to effectively to develop a gold standard team
• Establish weekly/monthly objectives for the team
• Ensure that all employees present professionally according to company policies and practice highest level of customer service to achieve maximum sales and radically personal experience
• Recruit qualified professional people and consistently raise the bar of your core team by networking in your market to source for top talent
• Own store P&L report and manage budgets (salary, expenses, inventory, etc.)
• Ensure that all merchandise is properly and attractively displayed as per visual guidelines
• Ensure all store standards and operations are to company standards
• Collaborate with store support departments to effectively utilize company resources
• Align with Human Resources on company policies, procedures and development planning for store team

Who you are:  

• Exceptional customer service/clienteling skills
• Minimum of 3 years' experience in a customer service management role
• Strong leadership skills, able to coach/motivate team
• Professional verbal and written communication skills
• Flexible work schedule, including nights, weekends, and holidays

 What you will get: 

• Competitive salary and bonus incentives
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion
• Opportunity to travel to other stores and abroad

Salary Band: $80,000-$100,000/annual

As a Sales Support, you play a critical role in a successful customer journey. You have a contagious energy and possess an entrepreneurial spirit. You have a strong sense of your own personal style and are enthusiastic about hospitality.  You will be responsible for facilitating strong customer relationships and have a personal approach to each interaction.

What you will do:

• Support store sales through accurate and efficient execution of all stock, visual, and point of sales activities
• Provide an engaging and welcoming environment for all customers
• Assist with merchandise handling including shipment receiving and processing procedures to floor ready standards and maintenance of customer goods
• Carry out additional duties/tasks that support the sales team as directed by management

Who you are:

• Strong organizational and critical thinking skills
• Professional verbal and written communication skills
• Strong attention to detail
• Team oriented
• Flexible work schedule, including evenings, weekends, and holidays

What you will get: 

• Autonomy: We empower you to take ownership, make meaningful decisions, and drive impact without layers of sign-off.  
• Growth: We see your potential as a key asset. At Suitsupply, you’ll have abundant opportunities to learn, grow, and excel in a supportive environment that encourages development at every step. 
• Corporate Social Responsibility: Our commitment to sustainability and ethical business is unwavering. We work exclusively with suppliers who uphold the highest standards, in alignment with the International Labour Organization. 
• Style: Immerse yourself in a world of beautifully crafted, high-quality products, and enjoy a 40% discount on Suitsupply products. 

Salary: $18-22/hourly

Our Tailors work closely with Store Management and Sales Assistants to provide a positive, unique, fun shopping experience for our customers. The role of a tailor is primarily ensuring the proper fit, marking, altering, and pressing of garments.

Your typical day includes:

• To adjust suits, coats, shirts and trousers. Included, but not limited to:
• Shorten/lengthen sleeves
• Taper sides of garments
• Lower collars
• Take in/out trouser waist
• Shorten/lengthen trousers
• Taper trouser thighs and foot widths
• Ensure proper sizing of clients
• Maintaining a clean and neat tailor shop

This job might be for you if you have:

• Previous experience in alterations
• Thorough knowledge of basic machines used in alterations
• Proficient in sewing and making garments
• Keen sense of colour perception and fabric types
• Good planning and organizational skills
• Ability to work in a fast paced environment
• Well-developed interpersonal and communication skills
• Professional appearance and manner

Your success will be measured by:

• The feedback and reviews of our customers 
• The quality of alterations 
• Efficiency and delivery of tailored items

What do you get in return?

• Competitive base salary
• 40% discount on all Suitsupply products
• Opportunity to build a career with one of the fastest growing companies in fashion

Salary Range: $20 - $30 hourly