Senior Channel Manager

As a TSD (Technology Solutions Distributor) Channel Manager, you will play a critical role in managing and expanding our partnerships with technology solutions distributors and their selling partners. You act as an individual contributor, responsible for developing and executing channel strategies, driving revenue growth, and fostering strong relationships with distributors and partners. Your role is pivotal in ensuring our products and solutions are effectively promoted and sold through channel partners. 

JOB LOCATION   

• Work From Home / Remote Work, USA 
• Opening 1: Must reside in one of the following states to support our Central Region Sales Territory: IL or TX
• Opening 2: Must reside in one of the following states to support our West Coast Region Sales Territory: CA or CO

WHY WORK AT SUCCESSKPI 

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. You’ll work across teams to deliver impactful results and enjoy opportunities to advance your career in a diverse, inclusive environment. 

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work  
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space 
• Opportunity for career development and growth opportunities as we grow and scale 
• Opportunity to build industry relationships and work alongside seasoned industry experts 
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI! 

We are looking for a seasoned Senior Channel Sales Professional responsible for driving growth through SuccessKPI’s Technology Solutions Distributor (TSD) ecosystem by building, enabling, and expanding high-impact distributor and subagent partnerships. This role owns channel strategy, partner performance, and revenue execution—working closely with internal sales, marketing, and leadership teams to ensure SuccessKPI solutions are effectively positioned and sold through the channel. As a key contributor in a fast-growing, remote-first organization, this role blends strategic planning with hands-on partner engagement to accelerate market expansion and customer impact.

RESPONSIBILITIES 

• Channel Strategy & Planning 
  • Develop and implement a comprehensive channel strategy to achieve sales targets and business growth. 
  • Identify and recruit new TSD subagent partners to expand the channel network.
  • Collaborate with internal teams to align channel strategies with overall business goals.
• Relationship Management
  • Build and maintain strong relationships with TSD sub agent partners to foster loyalty and drive mutual success.
  • Conduct regular meetings with partners to review performance, set goals, and address issues.
  • Act as the main point of contact for TSD subagent partners, providing support and resolving conflicts.
• Sales & Revenue Growth
  • Drive sales through TSD subagent partners by developing and executing joint business plans.
  • Monitor and analyze sales performance metrics to identify opportunities for growth.
  • Provide sales forecasts and contribute to overall sales planning.
• Marketing & Enablement
  • Work with the marketing team to develop channel-specific marketing programs and campaigns.
  • Provide training and resources to TSD subagent partners to enhance their sales capabilities.
  • Coordinate product launches and ensure partners are equipped with the necessary tools and information.
• Reporting & Analysis
  • Prepare regular reports on channel performance, including sales trends, pipeline status, and partner feedback.
  • Conduct market analysis to identify trends, opportunities, and competitive threats.
  • Provide insights and recommendations to improve channel performance and strategy.
• Compliance & Governance
  • Ensure all channel activities comply with company policies and industry regulations.
  • Maintain accurate records of partner agreements, sales activities, and communications

REQUIREMENTS 

• Experience
  • Minimum 5 years working in channel management, sales, or business development for a software technology company, preferably managing partnerships in Contact Center, CCaaS, or CX space 
  • Proven track record of managing TSD or similar channel partnerships
• Skills
  • Strong understanding of channel sales dynamics and technology distribution. 
  • Excellent interpersonal and communication skills.
  •  Ability to develop and execute strategic plans.
  • High proficiency in using CRM software and other sales tools.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and manage multiple priorities.
  • Ability to work as part of a widely distributed global remote team 
• Personal Attributes
  • Results-oriented with a strong drive to achieve and exceed targets.
  • Strong leadership and negotiation skills.
  • Ability to build and maintain effective relationships.
  • Adaptability to changing market conditions and business needs.
  • Strong ethical standards and commitment to compliance.
  • Drive and passion to work in a fast-paced start-up environment

Location: Remote – US Work from Home. Commuting distance to Northern VA preferred. Otherwise, must reside in one of the following states: CA, CO, FL, GA, IL, ID, IN, MA, MD, MI, MO, NE, NC, NJ, PA, TN, TX, VA 

Reports to: CFO 

Role Summary 

SuccessKPI is seeking a Finance Manager to play a critical role on our Finance team, with a primary focus on FP&A, reporting, forecasting, and cross-functional financial execution. 

This role will work closely with the CFO and partner across the organization to support and execute the company’s financial strategy. The ideal candidate brings strong analytical skills, comfort operating in a fast-paced SaaS environment, and the ability to translate financial insights into actionable business decisions. 

What You’ll Own 

Financial Planning & Analysis (FP&A)  

• Build, maintain, and enhance forecasts and operating models 

• Own reporting and tracking of key SaaS operating metrics (ARR, MRR, churn etc.) 

• Support annual budgeting and long-range planning processes 

• Partner closely with the CFO and cross-functional leaders to support financial and operational decision-making 

• Prepare and present financial reporting for multiple audiences, including internal leadership, the Board, and external stakeholders  

Cross-Functional Partnership 

• Partner with Accounting during monthly and quarterly  close processes and support the annual GAAP audit 

• Collaborate with Sales and RevOps to manage and optimize the order-to-cash lifecycle 
• Work across departments to provide insights, analysis, and accountability in support of company-wide operating goals 

What You’ll Bring 

• 5–8+ years of experience in FP&A, Corporate Finance, or related roles 

• Experience in a SaaS or recurring revenue business strongly preferred 

• Advanced financial modeling, forecasting, and analytical skills 

• Proven experience partnering cross-functionally, including with Accounting, Sales, Operations, and RevOps 

• Strong understanding of ARR/MRR and SaaS operating metrics 

• Ability to work independently, prioritize effectively, and manage competing deadlines 

• Strong written and verbal communication skills with executive-level presence 

• Comfort operating in ambiguity and adapting to evolving business needs 

SuccessKPI US Benefits: Read more about our benefits here 

Why Work at SuccessKPI 

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work 

• Opportunity to work for a fast-growth global company in the rapidly growing analytics space 

• Opportunity for career development and growth opportunities as we grow and scale 

• Opportunity to build industry relationships and work alongside seasoned industry experts 

• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI! 

Are you looking to join one of the fastest-growing analytics companies?  Do you want to get deeply immersed with our growing list of customers?  Are you ready to find new growth paths for the company?  Do you want to “roll up your sleeves” when a customer needs help to drive an issue to resolution?  We are looking for a qualified Customer Success Manager (CSM) to drive adoption and customer success within a growing portfolio of top-tier customer accounts. You will be asked to drive business value and successful outcomes by aligning the SuccessKPI product and services with the strategic business goals and needs of our customers.  

Job Location: Remote Work, USA: Candidate must reside in one of the following states to be considered for this role. We are unable to make any exceptions to this requirement: CA, CO, FL, GA, IL, ID, IN, MA, MD, MO, MI, NE, NC, NJ, PA, TN, TX, VA

Why work for SuccessKPI:  

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work   
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space  
• Opportunity for career development and growth opportunities as we grow and scale  
• Opportunity to build industry relationships and work alongside seasoned industry experts  
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI! 

What You’ll Do: 

• Understand how our customers want to use SuccessKPI and help make these aspirations a reality 
• Be the customer companion on their journey through on-boarding, adoption and a lifetime of success. 
• Collaborate across SuccessKPI departments and customize the response to the needs of our customers 
• Be a part of an Account team that manages enterprise accounts consisting of Fortune 10 and Fortune 50 companies and responsible for Annual Recurring Revenue of $2-5MM. 
• Become the primary point of contact for customers and the voice that communicates use case/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at SuccessKPI.
• Manage updates in our customer relationship management tools
• Learn the technical nuances of customers’ configurations and act as an initial layer of support and guidance and work closely with support on other needs
• Understand the concepts and importance of identifying growth areas in existing customer base  
• Help build expansion opportunities – passive selling 
• Travel as needed to support Customer meetings, trainings, or other company meetings & business (required travel typically less than 20%)

What you’ll Bring: 

• Ability to help customers overcome technical and training hurdles while expanding their use of the platform 
• 5+ years in customer-facing roles – Sales/Support/Services/Architecture, with at least 2-3 years of enterprise account management experience and at least 1+ year of technical account management
• Ability to handle escalation management
• Strong project management fundamentals
• Passionate about building customer success for the SuccessKPI “Brand” 
• Being a change agent and solution maker
• DNA – You possess the “Helper Gene” and are proactive in acting on behalf of your customers
• Hands-on experience with data warehousing ecosystems (e.g. Data sources / ETL / Data warehouse / Data marts). Understanding of different types of data schemas (OLTP vs. OLAP, snowflake, etc.)
• Hands-on experience with Data and Analytics tools such as Business Objects, Cognos, OBIEE, MicroStrategy, Tableau, Qlik, PowerBI, SQL
• Familiarity with ETL tools (such as Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle) is a plus
• Knowledge and experience with deployment architectures on-premises and in cloud environments like AWS, Azure, and Google Cloud
• Contact Center management familiarity and experience with IVR, ACD, agents, and call queues 

• Customers achieve measurable business value within their first 6–12 months with clear adoption milestones, executive alignment, and documented ROI.
• Enterprise accounts expand organically through trusted partnership resulting in strong retention, referenceable customers, and consistent ARR growth.
• You are viewed as a strategic advisor — not just a point of contact — with executives relying on you to translate analytics into business decisions.
• Escalations are handled with confidence and urgency, protecting relationships while driving issues to resolution across internal teams.
• Product usage grows over time with increased feature adoption, deeper data integrations, and expanded user engagement.
• Internal teams (Sales, Support, Product, Services) trust your account insights because you communicate customer needs clearly, proactively, and actionably.
• Renewals feel like a natural next step, not a negotiation, because customers clearly see SuccessKPI as mission-critical to their operations.
• You identify and help cultivate expansion opportunities within your portfolio, contributing meaningfully to net revenue retention.
• You build strong executive relationships across Fortune 10 and Fortune 50 organizations, positioning SuccessKPI as a long-term analytics partner.

Are you looking to join one of the fastest-growing analytics companies?  Do you want to get deeply immersed with our growing list of customers?  Are you ready to find new growth paths for the company?  Do you want to “roll up your sleeves” when a customer needs help to drive an issue to resolution?  We are looking for a qualified Customer Success Manager (CSM) to drive adoption and customer success within a growing portfolio of top-tier customer accounts. You will be asked to drive business value and successful outcomes by aligning the SuccessKPI product and services with the strategic business goals and needs of our customers.  

Job Location: Remote Work, UK: Candidate must reside in the United Kingdom

Why work for SuccessKPI:  

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work   
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space  
• Opportunity for career development and growth opportunities as we grow and scale  
• Opportunity to build industry relationships and work alongside seasoned industry experts  
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI! 

What You’ll Do: 

• Understand how our customers want to use SuccessKPI and help make these aspirations a reality 
• Be the customer companion on their journey through on-boarding, adoption and a lifetime of success. 
• Collaborate across SuccessKPI departments and customize the response to the needs of our customers 
• Be a part of an Account team that manages enterprise accounts consisting of Fortune 10 and Fortune 50 companies and responsible for Annual Recurring Revenue of $2-5MM. 
• Become the primary point of contact for customers and the voice that communicates use case/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at SuccessKPI.
• Manage updates in our customer relationship management tools
• Learn the technical nuances of customers’ configurations and act as an initial layer of support and guidance and work closely with support on other needs
• Understand the concepts and importance of identifying growth areas in existing customer base  
• Help build expansion opportunities – passive selling 
• Travel as needed to support Customer meetings, trainings, or other company meetings & business (required travel typically less than 20%)

What you’ll Bring: 

• Ability to help customers overcome technical and training hurdles while expanding their use of the platform 
• 5+ years in customer-facing roles – Sales/Support/Services/Architecture, with at least 2-3 years of enterprise account management experience and at least 1+ year of technical account management
• Ability to handle escalation management
• Strong project management fundamentals
• Passionate about building customer success for the SuccessKPI “Brand” 
• Being a change agent and solution maker
• DNA – You possess the “Helper Gene” and are proactive in acting on behalf of your customers
• Hands-on experience with data warehousing ecosystems (e.g. Data sources / ETL / Data warehouse / Data marts). Understanding of different types of data schemas (OLTP vs. OLAP, snowflake, etc.)
• Hands-on experience with Data and Analytics tools such as Business Objects, Cognos, OBIEE, MicroStrategy, Tableau, Qlik, PowerBI, SQL
• Familiarity with ETL tools (such as Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle) is a plus
• Knowledge and experience with deployment architectures on-premises and in cloud environments like AWS, Azure, and Google Cloud
• Contact Center management familiarity and experience with IVR, ACD, agents, and call queues 

• Customers achieve measurable business value within their first 6–12 months with clear adoption milestones, executive alignment, and documented ROI.
• Enterprise accounts expand organically through trusted partnership resulting in strong retention, referenceable customers, and consistent ARR growth.
• You are viewed as a strategic advisor — not just a point of contact — with executives relying on you to translate analytics into business decisions.
• Escalations are handled with confidence and urgency, protecting relationships while driving issues to resolution across internal teams.
• Product usage grows over time with increased feature adoption, deeper data integrations, and expanded user engagement.
• Internal teams (Sales, Support, Product, Services) trust your account insights because you communicate customer needs clearly, proactively, and actionably.
• Renewals feel like a natural next step, not a negotiation, because customers clearly see SuccessKPI as mission-critical to their operations.
• You identify and help cultivate expansion opportunities within your portfolio, contributing meaningfully to net revenue retention.
• You build strong executive relationships across Fortune 10 and Fortune 50 organizations, positioning SuccessKPI as a long-term analytics partner.

Enterprise Architect 

Location: Remote - US Work from Home. Commuting distance to Northern VA preferred. Otherwise, must reside in one of the following states: CA, CO, FL, GA, IL, ID, IN, MA, MD, MI, MO, NE, NC, NJ, PA, TN, TX, VA. This is a remote role working with a globally distributed team. Flexibility across time zones is required for collaboration with international partners and stakeholders.  

Reports To: CTO

Role Summary:

SuccessKPI is seeking an Enterprise Architect to define, own, and evolve the architectural foundation of our global SaaS platform. This role exists to bring clarity, consistency, and long-term scalability to how our systems are designed and built, ensuring that performance, security, and reliability are embedded from the start as the company continues to grow.

This is a hands-on, senior individual contributor role with principal-level influence. You will not simply review designs or provide guidance; you will set architectural direction, establish standards, and hold the line on quality and sustainability, partnering closely with Engineering, Product, Security, and executive leadership to shape the platform’s future.

If you thrive in complex, distributed environments, are comfortable making and defending high-impact architectural decisions, and want to leave systems stronger, simpler, and more scalable than you found them, this role is for you.

What You’ll Own 

The Enterprise Architect is a senior technical leader responsible for establishing and overseeing the architectural vision for SuccessKPI’s global SaaS platform. This role ensures the integrity, scalability, security, and performance of all systems across the product ecosystem. 

You will partner closely with the CTO, CPO, Engineering leaders, and cross-functional teams to align product development with long-term business strategy. The Enterprise Architect sets architectural direction, defines standards, and ensures consistent, high-quality execution across the organization. 

Key Responsibilities 

Architectural Strategy & Leadership 

• Define and maintain the enterprise architecture strategy that aligns with business goals and supports long-term scalability. 
• Own the architectural roadmap and ensure systems are designed for performance, reliability, and global scale. 
• Translate business needs into architectural requirements and guide teams toward effective technical solutions. 

Platform & Product Architecture 

• Lead the architectural planning and design of new features, system enhancements, and major platform initiatives. 
• Ensure consistent architectural patterns across microservices, data pipelines, integrations, and AI-driven components. 
• Provide hands-on support for complex design decisions and guide engineering teams on best practices. 

Technical Governance & Standards 

• Establish architecture standards, coding guidelines, documentation expectations, and review processes. 
• Lead architectural review forums and ensure alignment across all engineering teams. 
• Identify and manage technical debt, ensuring modernization and simplification efforts are prioritized. 

Quality, Security & Compliance 

• Partner with Security, DevOps, and Compliance to ensure architecture supports SOC 2, GDPR, and other regulatory requirements. 
• Promote design patterns that emphasize resiliency, observability, and operational excellence. 
• Ensure infrastructure, data, and application layers meet security and privacy standards. 

Cross-Functional Collaboration 

• Partner with Product Management to align architectural decisions with roadmap priorities. 
• Work closely with Customer Success, Support, and Sales Engineering to understand customer needs and guide scalable, enterprise-ready solutions. 
• Act as a trusted technical advisor to executive leadership on strategic technology decisions. 

Innovation & Future Planning 

• Evaluate emerging technologies, frameworks, and industry trends for potential adoption. 
• Champion continuous improvement, innovation, and scalable architectural patterns across the engineering organization. 
• Drive a forward-thinking technical culture and mentor architects and senior engineers

Qualifications 

• 12+ years of software engineering experience, including 5+ years in senior architecture leadership roles within SaaS, cloud-native or CCaaS platforms.
• Proven experience designing and scaling multi-tenant, enterprise-grade distributed systems.
• Deep expertise in AWS, including serverless, container orchestration, event-driven architectures, global-scale data systems, and high-availability designs tailored for CCaaS and communications workloads.
• Hands-on experience with Business Intelligence platforms, including MicroStrategy—designing data models, dashboards, and scalable BI solutions integrated with cloud data pipelines.
• Familiarity with AI/ML services, including speech transcription, sentiment analysis, language understanding, and applying these capabilities to enhance CCaaS and customer engagement workflows.
• Strong knowledge of DevOps practices, CI/CD pipelines, containerization, and infrastructure-as-code.
• Demonstrated success influencing technical direction across multiple teams and stakeholders.
• Excellent communication skills with the ability to distill complex concepts for diverse audiences.
• Experience guiding globally distributed teams

Preferred Qualifications

• Background with AI/ML, analytics platforms, or workflow orchestration technologies. 
• Experience in fast-paced, remote-first, high-growth environments. 
• Familiarity with security frameworks and compliance standards (SOC 2, HIPAA, GDPR)

What Success Looks Like 

• The platform architecture scales confidently as customer demand, data volume, and product complexity grow.
• Engineering teams operate within clear, trusted architectural standards that enable faster, safer delivery.
• Security, privacy, and compliance are designed in from the start, not addressed after the fact.
• Architectural decisions are consistent, well-documented, and aligned with long-term business strategy.
• Technical debt is visible, prioritized, and steadily reduced as the platform evolves.
• Leaders and teams share confidence in the architectural foundation supporting innovation and growth. 

SuccessKPI US Benefits: Read more about our benefits here

Why work for SuccessKPI:

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space
• Opportunity for career development and growth opportunities as we grow and scale
• Opportunity to build industry relationships and work alongside seasoned industry experts
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI!

We are seeking both an Associate level Analytics Consultant and a mid-level Analytics Consultant at this time.

The Analytics Consultant is a self-driven individual with a proactive mentality and a passion for helping organizations solve complex business and technology problems. A professional interested in developing skills in the consulting, presales, support, and customer success areas, the consultant will interact with internal senior leadership and quickly ramp up to interact with customers and prospects.   Are you smart and driven to succeed?  Interested in learning new technology?   Do you like working with numbers and analytics?  If you answered yes, you will succeed here! 

Job Location: Remote Work, USA: Candidate must reside in one of the following states to be considered for this role: CA, CO, FL, GA, IL, ID, IN, MA, MD, MI, NE, NC, NJ, PA, TN, TX, VA

Why work for SuccessKPI:  

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work   
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space   
• Opportunity for career development and growth opportunities as we grow and scale  
• Opportunity to build industry relationships and work alongside seasoned industry experts  
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI! 

What You’ll Do  

• Leverage analytics tools to derive business insights 
• Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries. 
• Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility 
• Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack
• Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations
• Document best practices to increase our knowledge base 

What You’ll Bring 

• Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related degrees or equivalent work experience
• 4+ years relevant work experience in data & analytics focused role for our Analytics Consultant opening & 1+ years relevant experience for our Associate Analytics Consultant role
• Strong interpersonal, verbal, and written communication skills to deliver your message to varied audiences (e.g., client stakeholders, delivery teams, etc.) 
• Completion of 1+ AWS certification or related cloud experience, a plus 
• Strong analytical and logical problem-solving approach 
• Adaptable individual who can create structure in ambiguous or rapidly changing environments
• Highly self-motivated and able to work independently as well as in a team environment 
• Data analytics experience ( PowerBI /Tableau/MicroStrategy), a plus. 
• CCaaS  experience (Genesys Cloud, TalkDesk, AWS Connect), a plus. 

SuccessKPI Benefits:

• Virtual Work opportunity
• Opportunity to work and help shape a fast-growing company
• Medical, Dental, and Vision Insurance
• Stock Option Plan
• Open Time Off
• Paid parental leave for birth, adoption, and fostering
• 11 paid Company holidays
• 401k Savings Plan – with employer match
• Basic Life Insurance provided at no cost to you
• Accidental Death & Dismemberment Insurance coverage
• Long Term Disability Insurance
• Short Term Disability Insurance
• Life-Work Balance
• Employee Assistance Program providing insureds and their dependents with confidential, experienced assistance in dealing with day-to-day life issues or crisis support for personal and professional goals and challenges.
• Development and career growth opportunities at one of the coolest companies around, if we do say so ourselve