About the Role

We're growing our world-class engineering team to usher our CRM platform into the next generation of software — and we're looking for a visionary Lead Full Stack Engineer to join our Core Platform Team

Most Lead roles at "Big Tech" companies involve maintaining a single microservice or acting as a small cog in a 100-person machine. At Steer, you aren't just a contributor; you are the architect of a platform aiming for 100% market dominance. This is a high-impact role for someone who doesn't just write great code, but who can see around corners, challenge conventions, and lead entire products from vision to launch.

We are actively refactoring our existing teams to be agentic-first — meaning our engineers don't just use AI as a tool, they architect systems around autonomous, AI-driven workflows. This is not a future initiative; it is how we build today.

Why Steer?

• True Ownership: You will lead massive products from start to finish within lean, high-velocity teams. 
• Hyper-Growth & Vision: We are currently at a fraction of our total addressable market in the automotive industry. The potential for scale is massive, and you will be a leading developer shaping this space
• Freedom to Innovate: You don't need side projects to explore new techniques. We provide the autonomy and the platform to experiment with and implement the latest tech directly into our core product.
• AI-First & Agentic Culture: We are refactoring our teams to be agentic-first. We prioritize high-level problem-solving and AI/LLM expertise, and we actively encourage the use of AI tools to accelerate coding across any language and to power autonomous production workflows.

What You’ll Do

• Technical Strategy & Ownership: Focus on the core components of the Steer CRM, specifically optimizing how we ingest and process data to revolutionize our automation tools.
• Architectural Vision: Lead the design of reusable full-stack components and services that ensure our platform remains performant as we scale toward market dominance.
• Adaptive Development: Pivot at a moment's notice based on evolving business needs, shifting focus between new integrations and core infrastructure to keep our ecosystem seamless.
• Customer-Centric Engineering: Partner closely with Product to understand user pain points, ensuring every architectural decision adds tangible value to the auto repair shops we serve.
• Code Excellence: Champion best practices in security, test automation, and maintainability. Conduct deep-dive code reviews that elevate the entire engineering organization.
• Modern DevOps & Agentic Infrastructure: Influence our CI/CD pipelines, containerization (Docker, Kubernetes), and IaC practices. Design and maintain AI-integrated, agentic-ready infrastructure that enables autonomous workflows.

What You Have

Must Have:

• 7+ years of professional experience building complex, web-based SaaS products.
• AI & LLM Integration: Hands-on experience working with LLMs and prompt engineering. You use AI to bridge gaps and accelerate development.
• AI in Production: Proven experience deploying AI-powered features and autonomous (agentic) workflows in production-grade infrastructure.
• AI-Driven CI/CD: Hands-on experience integrating AI tooling into CI/CD pipelines (e.g., automated code review agents, AI-assisted testing, or agentic workflow orchestration).
• Database Expertise: Proficiency with both relational (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis) databases, including schema design and query optimization.
• The "Owner" Mindset: A track record of taking full accountability for projects and a passion for solving "impossible" problems in fast-paced environments.
• Exceptional Communication: The ability to translate complex technical concepts into product outcomes and collaborate effectively with leadership.
  
  

Nice to Have:

• Familiarity with our current stack: .NET, Node.js (TypeScript), and React.
• Experience with Infrastructure as Code (Terraform, CloudFormation).
• Previous experience as a founding engineer or in an early-stage startup environment.
• Experience building or integrating with Claude marketplace plugins (Anthropic ecosystem), including prompt chaining, tool use, or MCP integrations.

Interview Process

1. Initial Screen — 30 min with Lead Recruiter
2. Hiring Manager Interview — 60 min with the Head of Engineering & Product
3. Technical Interview — 60 min with a Principal Engineer
4. Collaborative Interview — 30 min with Technical Product Manager

What We Offer

• Equity Options: Own a piece of the company's success.
• 100% Remote: Work from anywhere in the US.
• 100% Employer-Paid Medical Insurance.
• Flexible PTO: With a 15-day minimum.
• FSA, HSA, and 401k options.
• Learning Stipend & WFH Equipment: Everything you need for a world-class home office.
• Innovative Culture: A seat at the table to influence the latest AI technology in a collaborative, agentic-first environment. 

About the Role
As the Manager of Client Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume Scaled segments. Reporting to the Director of Customer Success, you will be the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize our CS operations by building a unified "Account Health" framework that works for every customer, regardless of size. You will lead a supportive, high-trust team and provide the strategic structure needed to turn "crowdsourced" Slack knowledge into repeatable, data-driven playbooks that drive global retention.

You Are

• You understand that an Enterprise lead needs a different "touch" than a high-volume user, and you know how to build systems for both.
• You don't wait for a clean dashboard; you dive into the data to find the trends, churn risks, and expansion opportunities yourself.
• You can coach a CSM through a high-stakes executive presentation one hour and help them optimize an automated email sequence the next.
• You thrive in the "grey area." You see messy data and ambiguous processes as a puzzle to solve rather than a roadblock.

You Will

• Segment the Strategy: Define and iterate on the engagement models for our Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency.
• Build the Health Engine: Develop a standardized Account Health Scoring system that identifies risk across the entire 1,000+ account base.
• Operationalize the "Hive-Mind": Transition the team from informal Slack-based collaboration to a structured internal knowledge base and formal playbooks.
• Drive Proactive Retention: Move the team away from reactive "firefighting" by using leading indicators to trigger outreach before a customer is at risk.
• Mentor & Measure: Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth.

You Have

Must Have:

• Leadership Experience: 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step).
• Versatile CS Background: Proven experience managing both high-touch Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication).
• Analytical Proficiency: Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on team performance.
• Systems Thinking: Ability to design processes that scale; you’ve successfully implemented a new tool, workflow, or playbook in the past.
• High Emotional Intelligence: A coaching-first management style that fits our supportive, collaborative culture.

Nice to Have:

• Technical Literacy: Ability to work with advanced data visualization tools.
• CS Ops Familiarity: Experience selecting or implementing a CS Platform (e.g., Gainsight, Vitally, ChurnZero).
• Experience with the automotive industry

Interview Process

• Initial Screen - 30min
• Hiring Manager Interview - 60min

Wonderlic Assessment 

• Cross-Functional Interview (1) - 30min

Cross-Functional Interview (2) - 30min

• Case Study Assessment - 45min

  Career Journey Interview - 60min

We Offer

• 100% remote work environment
• Medical, Dental and Vision insurance within 30 days
• 100% employer-paid medical insurance
• Equity package
• Flexible PTO with 15 days minimum
• Generous Parental Leave
• FSA and HSA options
• 401(k)
• Growth & Wellness Stipend
• WFH Equipment
• Chance to work with the latest technology
• A collaborative, high ownership culture
• Opportunities for development and career growth

About the Role

We are looking for a strategic, high-energy Onboarding Manager to redefine the first 90 days of our customer journey. Currently, our onboarding process needs a visionary to strip it back and rebuild it for scale, efficiency, and world-class customer experience.

Reporting directly to the Director of Customer Success, you will own the most critical phase of the lifecycle: the transition from "Sold" to "Successful." Your mission is to slash Time-to-Value, boost team morale through better workflows, and build a department that serves as the bedrock for long-term customer retention. This isn't just about managing a team; it’s about architecting a new standard of excellence.

This role is 100% remote for US-based candidates.

You Are

• A Systems Thinker: You don’t just fix symptoms; you find the root cause of friction and build a process to kill it for good.
• An Inspiring Leader: You know how to take an underperforming team and turn them into a high-output "Special Ops" unit through coaching and radical candor.
• Obsessed with Velocity: You hate bottlenecks. You are constantly looking for ways to get customers to their "Aha!" moment faster.
• Data-Informed: You speak the language of KPIs. You don’t guess; you use CSAT, churn data, and activation rates to guide your decisions.

You Will

•  Audit & Overhaul: Conduct a "root to branch" review of our current onboarding playbook and implement a streamlined, automated, and repeatable version.
• Lead the Charge: Manage, coach, and upskill a team of Onboarding Specialists, setting clear expectations and rebuilding a culture of winning.
• Bridge the Gap: Partner with Sales to ensure seamless handoffs and with Customer Success to ensure long-term health is baked into the implementation.
• Drive Retention: Directly impact company-wide Churn and CSAT scores by ensuring every customer feels "high-touch" care through "high-tech" efficiency.
• Report Progress: Define and track the metrics that matter (Time-to-Value, Activation rates, Team Capacity).

You Have

• A proven track record of managing implementation or onboarding teams in a fast-paced environment (SaaS highly preferred).
• Experience leading through change—you’ve successfully navigated a team through a pivot or a process overhaul before.
• A deep understanding of the "Customer Success" philosophy and how the first 30/60/90 days dictate the lifetime value of a client.

Must Have:

• 3+ years in a leadership or management role within Onboarding, Implementation, or Customer Success.
• Process Optimization Experience: Evidence of a time you reduced onboarding friction or shortened implementation cycles.
• Stakeholder Management: Ability to navigate difficult conversations with Sales or Product teams to improve the customer experience.

Nice to Have:

• Experience with HubSpot, Jira, or Gainsight (or similar platforms).
• Experience with automotive industry
• Experience in a "Turnaround" environment where you were responsible for fixing a broken department or process.

Interview Process

       1. Initial Screen (30min)

           Wonderlic Assessment

       2. Hiring Manager Interview (45min)

       3. Case Study Presentation (45min)

           Career Journey Interview (60min)

       4. Cross-Collaboration Interview (30min)

           Direct Report Interview (30min)

We Offer

• 100% remote work environment
• Medical, Dental and Vision insurance within 30 days
• 100% employer-paid medical insurance
• Equity package
• Flexible PTO with 15 days minimum
• Generous Parental Leave
• FSA and HSA options
• 401(k)
• Growth & Wellness Stipend
• WFH Equipment
• Chance to work with the latest technology
• A collaborative, high ownership culture
• Opportunities for development and career growth

About the Role

We are looking for a strategic, high-energy Onboarding Manager to redefine the first 90 days of our customer journey. Currently, our onboarding process needs a visionary to strip it back and rebuild it for scale, efficiency, and world-class customer experience.

Reporting directly to the Director of Customer Success, you will own the most critical phase of the lifecycle: the transition from "Sold" to "Successful." Your mission is to slash Time-to-Value, boost team morale through better workflows, and build a department that serves as the bedrock for long-term customer retention. This isn't just about managing a team; it’s about architecting a new standard of excellence.

This role is 100% remote for US-based candidates.

You Are

• A Systems Thinker: You don’t just fix symptoms; you find the root cause of friction and build a process to kill it for good.
• An Inspiring Leader: You know how to take an underperforming team and turn them into a high-output "Special Ops" unit through coaching and radical candor.
• Obsessed with Velocity: You hate bottlenecks. You are constantly looking for ways to get customers to their "Aha!" moment faster.
• Data-Informed: You speak the language of KPIs. You don’t guess; you use CSAT, churn data, and activation rates to guide your decisions.

You Will

•  Audit & Overhaul: Conduct a "root to branch" review of our current onboarding playbook and implement a streamlined, automated, and repeatable version.
• Lead the Charge: Manage, coach, and upskill a team of Onboarding Specialists, setting clear expectations and rebuilding a culture of winning.
• Bridge the Gap: Partner with Sales to ensure seamless handoffs and with Customer Success to ensure long-term health is baked into the implementation.
• Drive Retention: Directly impact company-wide Churn and CSAT scores by ensuring every customer feels "high-touch" care through "high-tech" efficiency.
• Report Progress: Define and track the metrics that matter (Time-to-Value, Activation rates, Team Capacity).

You Have

• A proven track record of managing implementation or onboarding teams in a fast-paced environment (SaaS highly preferred).
• Experience leading through change—you’ve successfully navigated a team through a pivot or a process overhaul before.
• A deep understanding of the "Customer Success" philosophy and how the first 30/60/90 days dictate the lifetime value of a client.

Must Have:

• 3+ years in a leadership or management role within Onboarding, Implementation, or Customer Success.
• Process Optimization Experience: Evidence of a time you reduced onboarding friction or shortened implementation cycles.
• Stakeholder Management: Ability to navigate difficult conversations with Sales or Product teams to improve the customer experience.

Nice to Have:

• Experience with HubSpot, Jira, or Gainsight (or similar platforms).
• Experience with automotive industry
• Experience in a "Turnaround" environment where you were responsible for fixing a broken department or process.

Interview Process

   1. Initial Screen (30min)

       Wonderlic Assessment

   2. Hiring Manager Interview (45min)

   3. Case Study Presentation (45min)

       Career Journey Interview (60min)

    4. Cross-Collaboration Interview (30min)

        Direct Report Interview (30min)

We Offer

• 100% remote work environment
• Medical, Dental and Vision insurance within 30 days
• 100% employer-paid medical insurance
• Equity package
• Flexible PTO with 15 days minimum
• Generous Parental Leave
• FSA and HSA options
• 401(k)
• Growth & Wellness Stipend
• WFH Equipment
• Chance to work with the latest technology
• A collaborative, high ownership culture
• Opportunities for development and career growth

About The Role

As an Onboarding Success Specialist, you’ll be part of a growing team responsible for launching and supporting a digital experience offering for our customers. This role bridges customer success, onboarding, and basic technical implementation - ensuring every client’s experience is aligned with their business needs and delivers value from day one. You’ll be one of the members of the onboarding team, helping define the playbook and set the tone for how we bring this new solution to life for our customers. Your work will directly impact customer satisfaction, retention, and time-to-value.

You Will:

• Manage the end-to-end onboarding of customers using for multiple products including initial outreach, requirements gathering, and setup coordination
• Tailor and configure customer-facing templates based on client inputs and business goals – no custom development required, but small updates and adjustments will be common
• Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
• Serve as the primary point of contact for customers throughout their onboarding journey, delivering a high-touch experience and responsive support
• Troubleshoot technical issues and coordinate timely updates to live configurations as needed
• Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless onboarding experience
• Own the free trial to paid conversion process to ensure customer adoption
• Seeks out new knowledge and approaches problems with a mindset of exploration in regards to AutoOps and Steer Products

You Have

Must-Have:

• 2+ years of experience in customer onboarding, customer success, or implementation support - ideally in a SaaS or digital tools environment
• Experience managing a client-facing product or tool on behalf of customers (e.g., configuring, launching, or supporting a templated platform, dashboard, or embedded experience)
• Strong communication skills
• Customer-first mindset
• Ability to manage multiple onboarding projects at once, with strong organization and follow-through
• Proactive, resourceful, and ownership-driven - you anticipate needs and take initiative
• Experience with KPIs, including Time to Live and Time to Onboarding Complete 
• Experience with a CRM such as Hubspot, Salesforce, etc…
• Experience onboarding and training on multiple products or modules

Nice-to-Have:

• Experience with templated content platforms, CMS tools, or WYSIWYG editing
• Exposure to scheduling or CRM tools
• Comfort with technical troubleshooting or support escalation workflows
• Experience with a high-volume environment and short onboarding cycles.
• Experience onboarding low-tech customers

Interview Process

1. Initial Screen - 20min
2. Wonderlic Assessment - 35min
3. Hiring Manager Interview - 30min
4. Cross Functional Interview - 45min
   Career Journey Interview - 60min
5. Reference Checks

We Offer

• 100% remote work environment
• Medical, Dental and Vision insurance within 30 days
• 100% employer-paid medical insurance
• Equity package
• Flexible PTO with 15 days minimum
• Generous Parental Leave
• FSA and HSA options
• 401(k)
• Growth & Wellness Stipend
• WFH Equipment
• Chance to work with the latest technology
• A collaborative, high ownership culture
• Opportunities for development and career growth

About the Role

As an Account Executive, you’ll be responsible for uncovering lucrative new business opportunities, leading product demos, and guiding our customers through a quick sales process from initial engagement to close (often on the same call).  We’re looking for a person who is no stranger to overcoming obstacles and strives to exceed expectations.  Come join a team where skill cultivation, career advancement, and talent retention are core values. If you're eager to challenge yourself and play a crucial role in driving the success of a rapidly growing company, this is the role for you!

The role is fully remote, based on the West Coast (US).

Compensation: $120,000 - $160,000 OTE ($60,000 base salary + commission)

You Are

• Dependable and consistent in meeting commitments and deadlines.
• Professional and courteous in all interactions with colleagues and clients.
• Empathetic and approachable, with a genuine desire to help small business owners in blue-collar industries achieve their goals.
• Resilient and persistent in the face of rejection, maintaining a positive attitude and using setbacks as opportunities for growth and learning.
• Experienced in thriving within a dynamic, fast-paced sales environment, consistently meeting or surpassing sales targets.
• Self-assured in your ability to excel at sales, build lasting relationships, and engage in compelling, effective communication.
• Enthusiastic, open to feedback and coaching, a collaborative team player, and committed to continuous learning and improvement.
• Intrinsically motivated, results-oriented, and possessing a growth mindset, always striving to enhance your skills and performance.

You Will

• Conduct a high volume of calls and online product demos.
• Develop a deep understanding of our SaaS product, its features, benefits, and target market to effectively communicate its value to potential clients.
• Maintain meticulous records of sales activities, customer interactions, and pipeline progress using our CRM system to ensure accurate forecasting and reporting.
• Employ a consultative sales approach to understand prospects' needs and tailor presentations accordingly.
• Diligently follow up post-demo, navigate objections, build trust, and close deals to drive revenue growth.

You Have

Must Have:

• 3+ years of consultative B2B sales experience
• Strong track record of meeting and exceeding sales quotas
• Experience performing product demonstrations and consultations
• Excellent verbal and written communication skills
• Ability to multitask, prioritize, and manage time effectively
• Ability to travel 1-2x per month on short notice

Nice to Have:

• SaaS experience
• Automotive industry experience
• Experience utilizing CRM to manage opportunities in the sales pipeline

Interview Process

1. Initial Screen (30 min)
2. Sales Director Interview + Role Play (45 min)
3. CRO Interview (30 min)
4. Reference Checks

We Offer

• 100% remote work environment
• Medical, Dental and Vision insurance within 30 days
• 100% employer-paid medical insurance
• Equity package
• Flexible PTO with 15 days minimum
• Generous Parental Leave
• FSA and HSA options
• 401(k)
• Growth & Wellness Stipend
• WFH Equipment
• Chance to work with the latest technology
• A collaborative, high ownership culture
• Opportunities for development and career growth

About the Role

As an Account Executive, you’ll be responsible for uncovering lucrative new business opportunities, leading product demos, and guiding our customers through a quick sales process from initial engagement to close (often on the same call).  We’re looking for a person who is no stranger to overcoming obstacles and strives to exceed expectations.  Come join a team where skill cultivation, career advancement, and talent retention are core values. If you're eager to challenge yourself and play a crucial role in driving the success of a rapidly growing company, this is the role for you!

The role is fully remote, based on the West Coast (US).

Compensation: $120,000 - $160,000 OTE ($60,000 base salary + commission)

You Are

• Dependable and consistent in meeting commitments and deadlines.
• Professional and courteous in all interactions with colleagues and clients.
• Empathetic and approachable, with a genuine desire to help small business owners in blue-collar industries achieve their goals.
• Resilient and persistent in the face of rejection, maintaining a positive attitude and using setbacks as opportunities for growth and learning.
• Experienced in thriving within a dynamic, fast-paced sales environment, consistently meeting or surpassing sales targets.
• Self-assured in your ability to excel at sales, build lasting relationships, and engage in compelling, effective communication.
• Enthusiastic, open to feedback and coaching, a collaborative team player, and committed to continuous learning and improvement.
• Intrinsically motivated, results-oriented, and possessing a growth mindset, always striving to enhance your skills and performance.

You Will

• Conduct a high volume of calls and online product demos.
• Develop a deep understanding of our SaaS product, its features, benefits, and target market to effectively communicate its value to potential clients.
• Maintain meticulous records of sales activities, customer interactions, and pipeline progress using our CRM system to ensure accurate forecasting and reporting.
• Employ a consultative sales approach to understand prospects' needs and tailor presentations accordingly.
• Diligently follow up post-demo, navigate objections, build trust, and close deals to drive revenue growth.

You Have

Must Have:

• 3+ years of consultative B2B sales experience
• Strong track record of meeting and exceeding sales quotas
• Experience performing product demonstrations and consultations
• Excellent verbal and written communication skills
• Ability to multitask, prioritize, and manage time effectively
• Ability to travel 1-2x per month on short notice.

Nice to Have:

• SaaS experience
• Automotive industry experience
• Experience utilizing CRM to manage opportunities in the sales pipeline

Interview Process

1. Initial Screen (30 min)
2. Sales Director Interview + Role Play (45 min)
3. CRO Interview (30 min)
4. Reference Checks

We Offer

About the Role

As an Account Executive, you’ll be responsible for uncovering lucrative new business opportunities, leading product demos, and guiding our customers through a quick sales process from initial engagement to close (often on the same call).  We’re looking for a person who is no stranger to overcoming obstacles and strives to exceed expectations.  Come join a team where skill cultivation, career advancement, and talent retention are core values. If you're eager to challenge yourself and play a crucial role in driving the success of a rapidly growing company, this is the role for you!

The role is fully remote, based on the West Coast (US).

Compensation: $120,000 - $160,000 OTE ($60,000 base salary + commission)

You Are

• Dependable and consistent in meeting commitments and deadlines.
• Professional and courteous in all interactions with colleagues and clients.
• Empathetic and approachable, with a genuine desire to help small business owners in blue-collar industries achieve their goals.
• Resilient and persistent in the face of rejection, maintaining a positive attitude and using setbacks as opportunities for growth and learning.
• Experienced in thriving within a dynamic, fast-paced sales environment, consistently meeting or surpassing sales targets.
• Self-assured in your ability to excel at sales, build lasting relationships, and engage in compelling, effective communication.
• Enthusiastic, open to feedback and coaching, a collaborative team player, and committed to continuous learning and improvement.
• Intrinsically motivated, results-oriented, and possessing a growth mindset, always striving to enhance your skills and performance.

You Will

• Conduct a high volume of calls and online product demos.
• Develop a deep understanding of our SaaS product, its features, benefits, and target market to effectively communicate its value to potential clients.
• Maintain meticulous records of sales activities, customer interactions, and pipeline progress using our CRM system to ensure accurate forecasting and reporting.
• Employ a consultative sales approach to understand prospects' needs and tailor presentations accordingly.
• Diligently follow up post-demo, navigate objections, build trust, and close deals to drive revenue growth.

You Have

Must Have:

• 3+ years of consultative B2B sales experience
• Strong track record of meeting and exceeding sales quotas
• Experience performing product demonstrations and consultations
• Excellent verbal and written communication skills
• Ability to multitask, prioritize, and manage time effectively
• Ability to travel as needed

Nice to Have:

• SaaS experience
• Automotive industry experience
• Experience utilizing CRM to manage opportunities in the sales pipeline

Interview Process

1. Initial Screen (30 min)
2. Hiring Manager Interview (30 min)
3. Sales Director Interview + Role Play(45 min)
4. CRO Interview (30 min)
5. Reference Checks

We Offer

• 100% remote work environment
• Medical, Dental and Vision insurance within 30 days
• 100% employer-paid medical insurance
• Equity package
• Flexible PTO with 15 days minimum
• Generous Parental Leave
• FSA and HSA options
• 401(k)
• Growth & Wellness Stipend
• WFH Equipment
• Chance to work with the latest technology
• A collaborative, high ownership culture
• Opportunities for development and career growth

About The Role

As an Onboarding Success Specialist, you’ll be part of a growing team responsible for launching and supporting a digital experience offering for our customers. This role bridges customer success, onboarding, and basic technical implementation - ensuring every client’s experience is aligned with their business needs and delivers value from day one. You’ll be one of the members of the onboarding team, helping define the playbook and set the tone for how we bring this new solution to life for our customers. Your work will directly impact customer satisfaction, retention, and time-to-value.

You Will:

• Manage the end-to-end onboarding of customers using for multiple products including initial outreach, requirements gathering, and setup coordination
• Tailor and configure customer-facing templates based on client inputs and business goals – no custom development required, but small updates and adjustments will be common
• Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
• Serve as the primary point of contact for customers throughout their onboarding journey, delivering a high-touch experience and responsive support
• Troubleshoot technical issues and coordinate timely updates to live configurations as needed
• Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless onboarding experience
• Own the free trial to paid conversion process to ensure customer adoption
• Seeks out new knowledge and approaches problems with a mindset of exploration in regards to AutoOps and Steer Products

You Have

Must-Have:

• 2+ years of experience in customer onboarding, customer success, or implementation support - ideally in a SaaS or digital tools environment
• Experience managing a client-facing product or tool on behalf of customers (e.g., configuring, launching, or supporting a templated platform, dashboard, or embedded experience)
• Strong communication skills
• Customer-first mindset
• Ability to manage multiple onboarding projects at once, with strong organization and follow-through
• Proactive, resourceful, and ownership-driven - you anticipate needs and take initiative
• Experience with KPIs, including Time to Live and Time to Onboarding Complete 
• Experience with a CRM such as Hubspot, Salesforce, etc…
• Experience onboarding and training on multiple products or modules

Nice-to-Have:

• Experience with templated content platforms, CMS tools, or WYSIWYG editing
• Exposure to scheduling or CRM tools
• Comfort with technical troubleshooting or support escalation workflows
• Experience with a high-volume environment and short onboarding cycles.
• Experience onboarding low-tech customers

Interview Process

1. Initial Screen - 20min
2. Wonderlic Assessment - 35min
3. Hiring Manager Interview - 30min
4. Cross Functional Interview - 45min
   Career Journey Interview - 60min
5. Reference Checks

We Offer

• 100% remote work environment
• Medical, Dental and Vision insurance within 30 days
• 100% employer-paid medical insurance
• Equity package
• Flexible PTO with 15 days minimum
• Generous Parental Leave
• FSA and HSA options
• 401(k)
• Growth & Wellness Stipend
• WFH Equipment
• Chance to work with the latest technology
• A collaborative, high ownership culture
• Opportunities for development and career growth

About The Role

As an Onboarding Success Specialist, you’ll be part of a growing team responsible for launching and supporting a digital experience offering for our customers. This role bridges customer success, onboarding, and basic technical implementation - ensuring every client’s experience is aligned with their business needs and delivers value from day one. You’ll be one of the members of the onboarding team, helping define the playbook and set the tone for how we bring this new solution to life for our customers. Your work will directly impact customer satisfaction, retention, and time-to-value.

You Will:

• Manage the end-to-end onboarding of customers using for multiple products including initial outreach, requirements gathering, and setup coordination
• Tailor and configure customer-facing templates based on client inputs and business goals – no custom development required, but small updates and adjustments will be common
• Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
• Serve as the primary point of contact for customers throughout their onboarding journey, delivering a high-touch experience and responsive support
• Troubleshoot technical issues and coordinate timely updates to live configurations as needed
• Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless onboarding experience
• Own the free trial to paid conversion process to ensure customer adoption
• Seeks out new knowledge and approaches problems with a mindset of exploration in regards to AutoOps and Steer Products

You Have

Must-Have:

• 2+ years of experience in customer onboarding, customer success, or implementation support - ideally in a SaaS or digital tools environment
• Experience managing a client-facing product or tool on behalf of customers (e.g., configuring, launching, or supporting a templated platform, dashboard, or embedded experience)
• Strong communication skills
• Customer-first mindset
• Ability to manage multiple onboarding projects at once, with strong organization and follow-through
• Proactive, resourceful, and ownership-driven - you anticipate needs and take initiative
• Experience with KPIs, including Time to Live and Time to Onboarding Complete 
• Experience with a CRM such as Hubspot, Salesforce, etc…
• Experience onboarding and training on multiple products or modules

Nice-to-Have:

• Experience with templated content platforms, CMS tools, or WYSIWYG editing
• Exposure to scheduling or CRM tools
• Comfort with technical troubleshooting or support escalation workflows
• Experience with a high-volume environment and short onboarding cycles.
• Experience onboarding low-tech customers

Interview Process

1. Initial Screen - 20min
2. Wonderlic Assessment - 35min
3. Hiring Manager Interview - 30min
4. Cross Functional Interview - 45min
   Career Journey Interview - 60min
5. Reference Checks

We Offer

• 100% remote work environment
• Medical, Dental and Vision insurance within 30 days
• 100% employer-paid medical insurance
• Equity package
• Flexible PTO with 15 days minimum
• Generous Parental Leave
• FSA and HSA options
• 401(k)
• Growth & Wellness Stipend
• WFH Equipment
• Chance to work with the latest technology
• A collaborative, high ownership culture
• Opportunities for development and career growth

About the Role
As the Manager of Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume Scaled segments. Reporting to the Director of Customer Success, you will be the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize our CS operations by building a unified "Account Health" framework that works for every customer, regardless of size. You will lead a supportive, high-trust team and provide the strategic structure needed to turn "crowdsourced" Slack knowledge into repeatable, data-driven playbooks that drive global retention.

You Are

• You understand that an Enterprise lead needs a different "touch" than a high-volume user, and you know how to build systems for both.
• You don't wait for a clean dashboard; you dive into the data to find the trends, churn risks, and expansion opportunities yourself.
• You can coach a CSM through a high-stakes executive presentation one hour and help them optimize an automated email sequence the next.
• You thrive in the "grey area." You see messy data and ambiguous processes as a puzzle to solve rather than a roadblock.

You Will

• Segment the Strategy: Define and iterate on the engagement models for our Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency.
• Build the Health Engine: Develop a standardized Account Health Scoring system that identifies risk across the entire 1,000+ account base.
• Operationalize the "Hive-Mind": Transition the team from informal Slack-based collaboration to a structured internal knowledge base and formal playbooks.
• Drive Proactive Retention: Move the team away from reactive "firefighting" by using leading indicators to trigger outreach before a customer is at risk.
• Mentor & Measure: Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth.

You Have

Must Have:

• Leadership Experience: 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step).
• Versatile CS Background: Proven experience managing both high-touch Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication).
• Analytical Proficiency: Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on team performance.
• Systems Thinking: Ability to design processes that scale; you’ve successfully implemented a new tool, workflow, or playbook in the past.
• High Emotional Intelligence: A coaching-first management style that fits our supportive, collaborative culture.

Nice to Have:

• Technical Literacy: Ability to work with advanced data visualization tools.
• CS Ops Familiarity: Experience selecting or implementing a CS Platform (e.g., Gainsight, Vitally, ChurnZero).
• Experience with the automotive industry

Interview Process

• Initial Screen - 30min
• Hiring Manager Interview - 60min

Wonderlic Assessment 

• Cross-Functional Interview (1) - 30min

Cross-Functional Interview (2) - 30min

• Case Study Assessment - 45min

  Career Journey Interview - 60min

We Offer

• 100% remote work environment
• Medical, Dental and Vision insurance within 30 days
• 100% employer-paid medical insurance
• Equity package
• Flexible PTO with 15 days minimum
• Generous Parental Leave
• FSA and HSA options
• 401(k)
• Growth & Wellness Stipend
• WFH Equipment
• Chance to work with the latest technology
• A collaborative, high ownership culture
• Opportunities for development and career growth