IT SUPPORT ADMINISTRATOR, PROJECTS

The IT Support Administrator - Projects is responsible for the planning, administration, and successful execution of key annual IT operations, with primary ownership of the hardware refresh program and summer intern onboarding. This role focuses on driving day-to-day project operations, managing cross-functional execution, delivering accurate reporting, and continuously improving processes using tools such as Jira, Confluence, Jamf, Intune, SCCM, and Active Directory.

RESPONSIBILITIES:

Hardware Refresh Program Administration:

• Own and administer the annual hardware refresh program for computers and iOS devices using SCCM, Intune, and Jamf.
• Perform refresh project data analysis and generate recommendations to determine what will be refreshed in the upcoming year.
• Write and maintain scripts to automate asset uploads and other manual processes to improve operational efficiency.

Project Operations & Execution:

• Plan, manage, and track annual IT Support projects in Jira, including creating and maintaining Jira dashboards for real-time visibility.
• Drive day-to-day operations of the project team, ensuring milestones are achieved on time and within budget.
• Document processes and project knowledge in Confluence.
• Monitor project progress and deliver accurate, timely reports on milestones, status, risks, and completion.

Intern Hardware Lifecycle Management:

• Plan and administer intern hardware onboarding and offboarding processes using Active Directory, Intune, and Jamf.
• Manage the collection, reclamation, and inventory updates of hardware when interns complete their program.

Team Leadership & Process Improvement:

• Provide training, guidance, and direction to project IT technicians on the use of Jamf, Intune, SCCM, and other tools.
• Collaborate with IT project technicians to identify and implement improvements to daily processes and workflows.
• Develop innovative solutions to streamline operations and increase team efficiency.

Reporting & Performance Management:

• Analyze data annually using Excel to support planning for hardware refresh projects and other yearly IT initiatives.
• Prepare and present clear reports on project performance and outcomes to IT leadership.

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate.
• 1+ years of professional experience in IT support administration, project coordination, and hardware asset lifecycle management.
• Experience supporting Microsoft technologies.

PREFERRED SKILLS AND EXPERIENCE:

• Hands-on experience with enterprise tools including Jira, Confluence, Jamf, Intune, SCCM, and Active Directory.
• Proficiency in Python for scripting and automation.
• Excel experience for data analysis, reporting, and visualization.
• Proven ability to create and manage Jira dashboards for project tracking and reporting.
• High organizational skills with the ability to manage multiple priorities and deadlines effectively.
• Experience managing hardware refresh and device deployment projects.
• Demonstrated ability to lead day-to-day project operations and deliver results on time and within budget.
• Training and team coordination skills.
• Strong organizational, communication, and reporting abilities.

ADDITIONAL REQUIREMENTS:

• Must have valid driver's license.
• Ability to lift up to 30lbs. unassisted.

COMPENSATION AND BENEFITS:    
    
Pay Range:    

IT Support Administrator: $95,000.00 - $115,000.00/per year     

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

IT SUPPORT TECHNICIAN 

SpaceX is looking for an experienced IT support technician with strong knowledge and experience in world class IT service delivery. Candidates must have experience working in organizations capable of meeting the demanding needs of “high caliber engineers” and supporting critical operations such as launch and mission operations and 24x7 manufacturing operations. This team delivers the complete life cycle of IT services for the staff at SpaceX, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies. 

The person in this position must have strong overall IT technical skills, while also having excellent customer service/interaction skills and superior organizational skills. The ideal candidate will be flexible and flourish in a fast paced and challenging environment. They should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position. 

RESPONSIBILITIES: 

• Provide 1st and 2nd, and 3rd tier support to SpaceX employees. 
• Manage on site inventory and the total lifecycle of IT assets. 
• Procure, configure and deploy computer hardware and mobile cellular devices.  
• Troubleshoot software and hardware issues, in person and remotely. 
• Configure and troubleshoot desktop, label and large multifunction printers.   
• Network support and troubleshooting. From device connectivity to VLAN configuration. 
• Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.  
• Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
• Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.

BASIC QUALIFICATIONS: 

• High school diploma or equivalency certificate.
• 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
• Experience supporting Microsoft technologies. 

PREFERRED SKILLS AND EXPERIENCE: 

• Experience supporting Mac iOS and Linux environments.
• Technical certifications (i.e. A+, Network+, MCSE). 
• Working knowledge of audio-visual equipment.
• Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
• Able to work independently while maintaining patience with the constant interruptions.
• Due to the high visibility of this position, excellent written, verbal and phone communications skills. 

ADDITIONAL REQUIREMENTS: 

• Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers, unpacking and rack-mounting equipment). 
• Must have valid driver's license.
• Must be willing to work all shifts, overtime, and/or weekends as needed.

COMPENSATION AND BENEFITS:  

Pay Range: 

IT Support Technician/Level 1: $29.00 - $35.00/hour    
IT Support Technician/Level 2: $34.00 - $40.00/hour    
IT Support Technician/Level 3: $38.00 - $45.00/hour    

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.

SR. AUDIO/VISUAL ADMINISTRATOR - EVENTS AND EXPERIENCES

We're looking for a talented individual who can combine technical expertise with creative vision to deliver exceptional audio-visual experiences. As a Sr. AV Administrator, you will be responsible for designing, implementing, and maintaining cutting-edge AV systems that enhance our collaboration, presentation, and event spaces. Your expertise will help create immersive and engaging environments that inspire our teams and leave a lasting impression on our guests.

RESPONSIBILITIES

• Engineer unique AV solutions:
  • Collaborate with cross-functional teams to design and implement unique AV solutions that meet the specific needs of our spaces and events.
  • Stay up to date with the latest AV technologies to ensure our solutions are innovative, reliable and user-friendly.
• Build amazing spaces:
  • Work closely with our construction, Spaceport and design teams to create immersive and engaging spaces that showcase our brand and culture.
  • Ensure our spaces are outfitted with state-of-the-art AV systems that support collaboration, productivity and creativity.
• Support events:
  • Provide technical expertise and support for SpaceX and Spaceport events, including Starship launches, village gatherings, concerts and other high-profile events.
  • Ensure seamless execution of AV systems, lighting, and automation to create kick-ass event experiences.

BASIC QUALIFICATIONS

• High school diploma or equivalency certificate.
• 2+ years of professional experience building, deploying, and troubleshooting computer systems, hardware, software, and IP networks within a mid to large enterprise environment for AV support.
• Q-SYS Level 1 Certification.

PREFERRED SKILLS AND EXPERIENCE

• Experience working with construction CAD drawings, Power/Data line drawings, signal flow, AV concepts.
• Q-SYS Level 2 and Control Certifications.
• Experience with Dante and AES67 protocols.
• Comprehensive knowledge of state-of-the-art technology and industry standards for a broad range of live show and installed AV systems, including audio, video, broadcast, lighting, lasers and facility infrastructure.
• Experience with Dante and AES67 protocols.
• Experience deploying SACN and Art-Net lighting control systems.
• LED wall installation experience.
• Experience splicing and terminating various cable types.
• Experience with sound and acoustic design/engineering.
• Expertise in customer service, problem solving and teamwork abilities.
• Working knowledge of video conferencing solutions and support.

ADDITIONAL REQUIREMENTS

• Must be physically fit enough to regularly lift up to 30 lbs. for duties such as delivering computers, unpacking and rack-mounting equipment, etc.
• Must be willing to work extended hours and weekends as needed.
• Must be willing to travel (<20%).
• Must be flexible to work various shift patterns (i.e. early morning to afternoon, or afternoon to later evening).
• Ability to pass Air Force background checks for Cape Canaveral and Vandenberg.

COMPENSATION AND BENEFITS:  

Pay Range:    
Sr. AV Administrator $110,000.00 - $140,000.00/per year  

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

IT SUPPORT TECHNICIAN 

SpaceX is looking for an experienced IT support technician with strong knowledge and experience in world class IT service delivery. Candidates must have experience working in organizations capable of meeting the demanding needs of “high caliber engineers” and supporting critical operations such as launch and mission operations and 24x7 manufacturing operations. This team delivers the complete life cycle of IT services for the staff at SpaceX, from onboarding and setup, to upgrade, installation, troubleshooting, repair, and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies. 

The person in this position must have strong overall IT technical skills, while also having excellent customer service/interaction skills and superior organizational skills. The ideal candidate will be flexible and flourish in a fast paced and challenging environment. They should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position. 

RESPONSIBILITIES: 

• Provide 1st, 2nd, and 3rd tier support to SpaceX employees.
• Manage on site inventory and the total lifecycle of IT assets. 
• Procure, configure and deploy computer hardware and mobile cellular devices.  
• Troubleshoot software and hardware issues, in person and remotely. 
• Configure and troubleshoot desktop, label and large multifunction printers.   
• Network support and troubleshooting. From device connectivity to VLAN configuration. 
• Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.  
• Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
• Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.

BASIC QUALIFICATIONS: 

• High school diploma or equivalency certificate.
• 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
• Experience supporting Microsoft technologies. 

PREFERRED SKILLS AND EXPERIENCE: 

• Experience supporting Mac iOS and Linux environments.
• Technical certifications (i.e. A+, Network+, MCSE). 
• Working knowledge of audio-visual equipment.
• Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
• Able to work independently while maintaining patience with the constant interruptions.
• Due to the high visibility of this position, excellent written, verbal and phone communications skills. 

ADDITIONAL REQUIREMENTS: 

• Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers, unpacking and rack-mounting equipment). 
• Must have valid driver's license.
• Ability to pass Air Force background check for Vandenberg.
• Must be willing to work all shifts, overtime, and/or weekends as needed.

COMPENSATION AND BENEFITS:  

Pay Range: 

IT Support Technician/Level 1: $29.00 - $35.00/hour    
IT Support Technician/Level 2: $34.00 - $40.00/hour    
IT Support Technician/Level 3: $38.00 - $45.00/hour    

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.