At Skin Laundry, the store manager is a leader who understands the business and culture of our brand; is goal oriented and well organized. With effective communication, both written and verbal, they ensure compliance in all areas of customer service, store operations, outreach efforts and profitability of their clinics. They will train, challenge, motivate, encourage, and provide constructive guidance to the team related to all areas of effective operations of the business. 

Job Responsibilities  

Main objectives include, but are not limited to:  

  People  

• Develop and motivate a magnetic team. Coach and give feedback as necessary for all team members. 

• Lead your team to deliver excellent customer experience and meet service and retail  sales targets. 

• Organize regular meetings with management to discuss business updates, issues and opportunities. 

• Evaluate employee performance and develop individual career development plans. 

• Must have the ability to understand and adapt to change as this is vital to the growth of the business.   

  Operations 

• Ensure all store operations are consistent and flawless, HR and standards are practiced and upheld.  

• Develop monthly, weekly and daily action plans for clinics to achieve revenue targets in all mixes of business on a consistent basis.  

• Effectively manage all stock inventory and forecasting for service and retail. 

• Address customer issues and queries in an accurate and timely manner. 

• Evaluate existing business procedures and recommend improvements. 

  Sales 

• Customize local clinic marketing and outreach plans. Collaborate with other departments such as Marketing to build brand awareness, drive sales and traffic through market outreach and effective in-store events. 

• Evaluate existing business procedures and recommend improvements. 

  Profit 

• Analyze and achieve budgets and expenses on P&L to find opportunities for cost-effectiveness and profitability. 

Job Requirement 

• 3-5  years of supervisory or management experience in a retail environment, experience in beauty industry is a preferred but not necessary 

• Good Foundations with a proficiency of Retail Math, MS Office Suite, and Outlook. 

• Strength in business strategist, seamlessly maneuver through day-to-day tactics and exhibit exceptional customer service and outreach, all the while driving your clinic to the next level 

• Strength in Lead and mentor others 

• Driven, self-motivated, and hold yourself and others to exceptional standards. 

• Strong influencer, possessing verbal and written communication skills. 

• Enjoy collaborating with others and thrive in a team environment. 

Direct Reports:  

The Store Manager is a direct report for the store team. The Store Manager reports directly to the Regional Manager.  

FULL TIME MARKETING EXECUTIVE (HONG KONG)

JOB DESCRIPTIONS:

Skin Laundry is seeking a detailed and creative Marketing Executive to join the Marketing team based in Hong Kong. The ideal candidate will have a strong background and passion in Brand Marketing and produce work across a variety of channels, ensure brand integrity and thrive in a start-up like environment.

What your role will entitle: This is not an exhaustive list of responsibilities but is a representation of the wide range of responsibilities.

• Report to Marketing team based in US on implementing effective marketing plans and assist in ideas generation planning and executing various marketing activities, including advertisement, sales promotion, partnerships and campaigns.
• Work closely with the Hong Kong Regional Manager, various internal and external team members to help execute brand vision with localization.
• Contribute to the creative development of a wide range of marketing materials such as websites, print/digital collateral, advertisement and other marketing-related projects.
• Manage digital marketing initiative with content management: website, social media and external agencies supporting business growth and retail operations.
• Develop ideas and produce materials and content copy for Campaigns, social media Post, and other platforms in communication.
• Analyze business trends and consumer insights to ensure that all marketing programs are in line with business needs.

REQUIREMENTS:

• 2-3 years relevant experience in Brand Marketing. Experience in Beauty, Skin Care or related industries is a plus
• High Diploma or above, preferably major in marketing or other related disciplines
• Proven record on effective marketing campaigns both online and offline
• Fluent in both written and spoken English and Chinese is a must, with Strong in English and TC Chinese copywriting and translation / localization skills.
• Strong in communication, detailed-minded, highly motivated, good time management, and work independently and willing to work under pressure and be a good team player with a positive attitude.
• Experienced in with social media management
• Be up-to-date on digital and social trends, best practices, competitor learning

WAYS WE GIVE BACK TO YOU:

We are committed to your growth

You are our priority. Skin Laundry has a team of individuals who are responsible for building out a roadmap that makes your success and development guaranteed - as long as you are willing to put in the work.

Work/Life Harmony

We believe that all our team members should be cared for as a HUMAN first and foremost. We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work.

You will be led, not managed

The days of being managed are over. We believe that success comes from working alongside a People Leader who is there to support and uplift - not criticize and over-look.

Speak Up Culture

Let’s face it - suffering in silence should no longer be the norm. At Skin Laundry your voice is not only heard, but VITAL to the health of the organization. You have a safe space to speak up, give feedback, and share your needs.

We don’t hire jerks

It’s as simple as that. We are a group of humble, kind, and self-aware individuals - there is no room for bullying, gossip, racism, or any other kind of discrimination or intolerance here.

COMPANY OVERVIEW:

Skin Laundry is revolutionizing the way people of all skin types care for their skin by making cutting edge laser technology safe, effective, and affordable. Our team is committed to helping you achieve your most healthy skin with our skin specialists that are highly trained on Skin Laundry laser treatments and products, and overseen by a team of Medical Advisers.

Skin Laundry is growing and experiencing success in developing products, opening new locations and creating the ultimate experience for our clients! Our goal is to help everyone feel beautiful in their own skin. We do this by offering treatments that provide real results with no downtime. If you are eager to join an innovative company, want to be a valuable part of a team and brand innovating beauty and skincare, we want to hear from you!

Skin Laundry Company Culture Highlights

• Skin Laundry is ranked in the top 5% of companies for Team Score on Comparably.
• Skin Laundry is ranked in the top 5% of companies for Leadership on Comparably.
• Sales Department is ranked in the top 5% of companies for CEO Rating on Comparably.
• The Sales Department is ranked in the top 5% of companies for Executive Team Score on Comparably.

Skin Laundry offers attractive remuneration packages including paid annual leave & birthday leave, medical coverage, free goods & treatment, MPF benefit scheme to the right candidates. Interested parties, please apply with a detailed resume stating expected salary and availability by clicking APPLY NOW.