As the Intake Team Lead, you will be a driving force in our Intake Department. Your leadership will be essential in developing and enhancing the performance of our Intake Specialists, guiding them to exceed departmental goals while fostering a positive and productive work environment. This role offers the opportunity to shape the team’s success and contribute to the firm’s overall growth.

This is a 100% on site position. We believe this work is done best together!

What You'll Do:

• Lead and Inspire: Provide dynamic leadership to a team of Intake Specialists, creating a collaborative and motivated environment focused on exceeding goals.
• Team Development: Coach, mentor, and develop team members to maximize their potential and contribute to their professional growth.
• Performance Management: Implement performance metrics, provide regular feedback, and create targeted improvement plans to optimize individual and team performance.
• Client Relations: Ensure the team delivers exceptional client service, addressing inquiries and resolving issues promptly and professionally.
• Process Optimization: Continuously evaluate and improve intake processes to enhance efficiency and accuracy, ensuring seamless client onboarding.
• Communication & Collaboration: Foster open communication within the team and across departments, facilitating a collaborative and supportive environment.
• Disciplinary Action: Implement disciplinary actions as needed in a fair and consistent manner.
• Data Accuracy: Enforce accurate client data intake processes to ensure compliance and informed decision-making.
• Additional Responsibilities: Undertake any other related duties as required to support team and departmental objectives.

What You Need:

• Experience:
  • High school diploma or equivalent.
  • 2+ years of experience with Microsoft Office.
  • Prior management experience is required, 2 years preferred. 
  • Customer service experience of at least 2 years is preferred.
• Exceptional Leadership Skills: Proven ability to motivate, mentor, and lead a team to achieve outstanding results.
• Strategic Thinking: Ability to analyze performance data, identify areas for improvement, and implement effective strategies.
• Communication & Interpersonal Skills: Excellent verbal, written, and interpersonal skills, with the ability to build rapport and foster strong relationships.
• Customer Service Expertise: Demonstrated commitment to providing exceptional client service and resolving issues effectively.
• Organizational Prowess: Superb organizational skills and attention to detail, ensuring efficient workflow and accurate data management.
• Time Management Acumen: Effective time management skills with a track record of meeting monthly quotas and deadlines.
• Technical Proficiency: Comfortable navigating a fast-paced call center environment and utilizing relevant software and technology.
• Empathy & Understanding: Demonstrated empathy towards clients and team members, creating a supportive and understanding atmosphere.
• Confidentiality: Ability to maintain the highest level of confidentiality in all aspects of the role.
• Typing Speed: 35+ words per minute.

What You Get:

• A Great Role: Full-time position with opportunities to grow and contribute to impactful cases. 8 hour shift. 
• Comprehensive Benefits: Dental, vision, and health insurance, plus supplemental insurance and paid time off.
• Salary: Base salary up to $52,000 per year, with the opportunity for a discretionary bonus.
• A Supportive Environment: Join a team that values collaboration, innovation, and your professional development.

Ready to advance your career and make a real difference? Apply now and become a vital part of our dedicated team!

As the Intake Team Lead (Inside Sales Manager), you will be a driving force in our Intake Department. Your leadership will be essential in developing and enhancing the performance of our Intake Specialists, guiding them to exceed departmental goals while fostering a positive and productive work environment. This role offers the opportunity to shape the team’s success and contribute to the firm’s overall growth.

This is a 100% on site position. We believe this work is done best together!

What You'll Do:

• Lead and Inspire: Provide dynamic leadership to a team of Intake Specialists, creating a collaborative and motivated environment focused on exceeding goals.
• Team Development: Coach, mentor, and develop team members to maximize their potential and contribute to their professional growth.
• Performance Management: Implement performance metrics, provide regular feedback, and create targeted improvement plans to optimize individual and team performance.
• Client Relations: Ensure the team delivers exceptional client service, addressing inquiries and resolving issues promptly and professionally.
• Process Optimization: Continuously evaluate and improve intake processes to enhance efficiency and accuracy, ensuring seamless client onboarding.
• Communication & Collaboration: Foster open communication within the team and across departments, facilitating a collaborative and supportive environment.
• Disciplinary Action: Implement disciplinary actions as needed in a fair and consistent manner.
• Data Accuracy: Enforce accurate client data intake processes to ensure compliance and informed decision-making.
• Additional Responsibilities: Undertake any other related duties as required to support team and departmental objectives.

What You Need:

• Experience:
  • High school diploma or equivalent.
  • 2+ years of experience with Microsoft Office.
  • Prior management experience is required, 2 years preferred. 
  • Customer service experience of at least 2 years is preferred.
• Exceptional Leadership Skills: Proven ability to motivate, mentor, and lead a team to achieve outstanding results.
• Strategic Thinking: Ability to analyze performance data, identify areas for improvement, and implement effective strategies.
• Communication & Interpersonal Skills: Excellent verbal, written, and interpersonal skills, with the ability to build rapport and foster strong relationships.
• Customer Service Expertise: Demonstrated commitment to providing exceptional client service and resolving issues effectively.
• Organizational Prowess: Superb organizational skills and attention to detail, ensuring efficient workflow and accurate data management.
• Time Management Acumen: Effective time management skills with a track record of meeting monthly quotas and deadlines.
• Technical Proficiency: Comfortable navigating a fast-paced call center environment and utilizing relevant software and technology.
• Empathy & Understanding: Demonstrated empathy towards clients and team members, creating a supportive and understanding atmosphere.
• Confidentiality: Ability to maintain the highest level of confidentiality in all aspects of the role.
• Typing Speed: 35+ words per minute.

What You Get:

• A Great Role: Full-time position with opportunities to grow and contribute to impactful cases. 8 hour shift. 
• Comprehensive Benefits: Dental, vision, and health insurance, plus supplemental insurance and paid time off.
• Salary: Base salary up to $52,000 per year, with the opportunity for a discretionary bonus.
• A Supportive Environment: Join a team that values collaboration, innovation, and your professional development.

Ready to advance your career and make a real difference? Apply now and become a vital part of our dedicated team!

Are you ready to make a difference in the world of personal injury litigation? We’re on the hunt for a dynamic and detail-oriented Paralegal to support our talented team of attorneys. In this pivotal role, you'll be at the heart of our litigation process, working closely with clients, providers, and opposing counsel to ensure every case is handled with precision and care.

This is a 100% on site position. We believe this work is done best together!

What You'll Do:

• Drive Impact: Take charge of personal injury cases, providing essential support throughout all phases of litigation.
• Be a Key Player: Work alongside one to three attorneys, offering your expertise and insights to drive case success.
• Engage Directly: Communicate with clients, providers, and opposing counsel, making sure everyone stays informed and engaged.
• Stay Ahead: Bring your organizational skills and proactive attitude to manage documents, deadlines, and case details efficiently.

What You Need:

• Experience:
  • Minimum 1 year of legal litigation experience required; 3-5 years preferred.
  • Drafting legal documents, including pleadings, motions, affidavits, and interrogatories.
  • Conducting legal research and providing thorough written analysis on statutes, regulations, and judicial decisions.
  • Assisting with trial preparation, and possibly attending trials and hearings.
• Tech-Savvy: Proficiency in Microsoft Office (3 years required) and familiarity with FileVine or other case management systems (preferred).
• Specialized Knowledge: Personal injury experience is a huge plus!

What You Get:

• A Great Role: Full-time position with opportunities to grow and make a real impact.
• Comprehensive Benefits: Dental, vision, and health insurance, plus supplemental insurance and paid time off.
• A Supportive Environment: Work with a team that values collaboration, innovation, and your professional development.

Ready to elevate your career? Apply now and become a vital part of our dedicated team!

Are you ready to make a significant impact in personal injury cases? We’re on the lookout for a dedicated and detail-oriented Case Manager to join our team and support our attorneys through all phases of pre-litigation and some litigation. If you're passionate about client advocacy and thrive in a fast-paced environment, this role is perfect for you!

This is a 100% on site position. We believe this work is done best together!

What You'll Do:

• Drive Success: Manage personal injury pre-litigation and some litigation cases, providing essential support to attorneys and clients.
• Be a Key Player: Work closely with attorneys throughout all phases of pre-litigation, ensuring smooth and efficient case progression.
• Engage Directly: Maintain effective communication with clients, providers, and insurance companies, handling inquiries and updates with precision.
• Stay Organized: Utilize your organizational skills and proactive approach to manage documents, deadlines, and case details effectively.

What You Need:

• Experience:
  • Minimum 1 year of Legal Case Manager experience required; 3-5 years preferred
  • Proven ability in drafting and reviewing legal documents.
  • Experience in medical records management and understanding personal injury cases (highly preferred).
• Tech-Savvy: Proficiency in Microsoft Office (2 years required) and familiarity with FileVine or other case management systems (preferred).
• Communication Skills: Excellent verbal and written communication skills are essential for this role.

What You Get:

• A Great Role: Full-time position with opportunities to grow and contribute to impactful cases.
• Comprehensive Benefits: Dental, vision, and health insurance, plus supplemental insurance and paid time off.
• A Supportive Environment: Join a team that values collaboration, innovation, and your professional development.

Ready to advance your career and make a real difference? Apply now and become a vital part of our dedicated team!

Are you ready to make a significant impact in personal injury cases? We’re on the lookout for a dedicated and detail-oriented Legal Assistant to join our team and support our attorneys through all phases of pre-litigation and some litigation. If you're passionate about client advocacy and thrive in a fast-paced environment, this role is perfect for you!

This is a 100% on site position. We believe this work is done best together!

What You'll Do:

• Drive Success: Manage personal injury pre-litigation and some litigation cases, providing essential support to attorneys and clients.
• Be a Key Player: Work closely with attorneys throughout all phases of pre-litigation, ensuring smooth and efficient case progression.
• Engage Directly: Maintain effective communication with clients, providers, and insurance companies, handling inquiries and updates with precision.
• Stay Organized: Utilize your organizational skills and proactive approach to manage documents, deadlines, and case details effectively.

What You Need:

• Experience:
  • Minimum 1 year of Legal Assistant or Case Manager experience required; 3-5 years preferred
  • Proven ability in drafting and reviewing legal documents.
  • Experience in medical records management and understanding personal injury cases (highly preferred).
• Tech-Savvy: Proficiency in Microsoft Office (2 years required) and familiarity with FileVine or other case management systems (preferred).
• Communication Skills: Excellent verbal and written communication skills are essential for this role.

What You Get:

• A Great Role: Full-time position with opportunities to grow and contribute to impactful cases.
• Comprehensive Benefits: Dental, vision, and health insurance, plus supplemental insurance and paid time off.
• A Supportive Environment: Join a team that values collaboration, innovation, and your professional development.

Ready to advance your career and make a real difference? Apply now and become a vital part of our dedicated team!