Retail Sales Associate

Sampling of Total Rewards Program: 

• Compensation type: hourly 
• Compensation:
  Compensation can be negotiated based on previous experience & qualifications.
  • Starting at $16.60 - $17.40 per hour 
• Bonus eligibility:
  • Potential monthly bonus based on store financial performance.  
  • Employee hiring referral bonus
• Paid Time-off: (For FT status team members only)
  • Paid Corporate Holidays 
  • Paid Vacation days (accrued)
  • Paid Float days
• Benefits:
  • Medical, dental & vision (For FT and PT Reg status team members only)
  • 401k with company match 
  • Employee assistance program 
  • Pet Insurance
  • Merchandise discounts
  • Complimentary employee watch

Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.

Eligible employees can participate in a monthly bonus program if the store exceeds monthly sales volume targets.  Eligibility is determined upon date of hire during the current fiscal month and cash bonus amounts dependent on job title and sales volume targets.  Retail bonus details are available upon request.

Retail Sales Associate

Sampling of Total Rewards Program: 

• Compensation type: hourly 
• Compensation:
  Compensation can be negotiated based on previous experience & qualifications.
  • Starting at $16.60 - $17.40 per hour 
• Bonus eligibility:
  • Potential monthly bonus based on store financial performance.  
  • Employee hiring referral bonus
• Paid Time-off: (For FT status team members only)
  • Paid Corporate Holidays 
  • Paid Vacation days (accrued)
  • Paid Float days
• Benefits:
  • Medical, dental & vision (For FT and PT Reg status team members only)
  • 401k with company match 
  • Employee assistance program 
  • Pet Insurance
  • Merchandise discounts
  • Complimentary employee watch

Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.

Eligible employees can participate in a monthly bonus program if the store exceeds monthly sales volume targets.  Eligibility is determined upon date of hire during the current fiscal month and cash bonus amounts dependent on job title and sales volume targets.  Retail bonus details are available upon request.

Retail Sales Associate

Sampling of Total Rewards Program: 

• Compensation type: hourly 
• Compensation:
  Compensation can be negotiated based on previous experience & qualifications.
  • Starting at $17.87 - $18.62 per hour 
• Bonus eligibility:
  • Potential monthly bonus based on store financial performance.  
  • Employee hiring referral bonus
• Paid Time-off: (For FT status team members only)
  • Paid Corporate Holidays 
  • Paid Vacation days (accrued)
  • Paid Float days
• Benefits:
  • Medical, dental & vision (For FT and PT Reg status team members only)
  • 401k with company match 
  • Employee assistance program 
  • Pet Insurance
  • Merchandise discounts
  • Complimentary employee watch

Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.

Eligible employees can participate in a monthly bonus program if the store exceeds monthly sales volume targets.  Eligibility is determined upon date of hire during the current fiscal month and cash bonus amounts dependent on job title and sales volume targets.  Retail bonus details are available upon request.

Retail Sales Associate

Sampling of Total Rewards Program: 

• Compensation type: hourly 
• Compensation:
  Compensation can be negotiated based on previous experience & qualifications.
  • Starting at $15.00 per hour 
• Bonus eligibility:
  • Potential monthly bonus based on store financial performance.  
  • Employee hiring referral bonus
• Paid Time-off: (For FT status team members only)
  • Paid Corporate Holidays 
  • Paid Vacation days (accrued)
  • Paid Float days
• Benefits:
  • Medical, dental & vision (For FT and PT Reg status team members only)
  • 401k with company match 
  • Employee assistance program 
  • Pet Insurance
  • Merchandise discounts
  • Complimentary employee watch

Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.

Eligible employees can participate in a monthly bonus program if the store exceeds monthly sales volume targets.  Eligibility is determined upon date of hire during the current fiscal month and cash bonus amounts dependent on job title and sales volume targets.  Retail bonus details are available upon request.

Retail Sales Associate

Sampling of Total Rewards Program: 

• Compensation type: hourly 
• Compensation:
  Compensation can be negotiated based on previous experience & qualifications.
  • Starting at $15.00 per hour 
• Bonus eligibility:
  • Potential monthly bonus based on store financial performance.  
  • Employee hiring referral bonus
• Paid Time-off: (For FT status team members only)
  • Paid Corporate Holidays 
  • Paid Vacation days (accrued)
  • Paid Float days
• Benefits:
  • Medical, dental & vision (For FT and PT Reg status team members only)
  • 401k with company match 
  • Employee assistance program 
  • Pet Insurance
  • Merchandise discounts
  • Complimentary employee watch

Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.

Eligible employees can participate in a monthly bonus program if the store exceeds monthly sales volume targets.  Eligibility is determined upon date of hire during the current fiscal month and cash bonus amounts dependent on job title and sales volume targets.  Retail bonus details are available upon request.

POSITION SPECIFICATION

DIVISION: RETAIL | JOB TITLE: STORE MANAGER/CO-MANAGER/CDM
REPORTS TO: REGIONAL/DISTRICT/AREA MANAGER

Purpose and Scope

The role of this position is to oversee all aspects of the store business and uphold Shinola’s
Brand Values to foster an enriched environment for both team members and guests. The manager works
with determination to ensure that every interaction, large or small, is carried out with consistent
energy, consideration and excellence. They actively work to spread joy each day by bringing their
authentic self to work, sharing their smile, and embracing change as an opportunity to grow. They
uphold the company standard of quality by practicing integrity and never settling for “just good
enough.” They’re courteous and treat every guest encounter with the same hospitality as a
guest in their own home. They work with humility and carry an understanding that we all share equal
responsibility of strengthening the organization’s mission by living out our values every day.

Business Development

• Analyze store performance and business trends. Proactively build strategy and make appropriate adjustments to positively impact the overall business.
• Effectively manage workload to positively impact personal sales goals and the store’s overall performance.
• Utilize all available programs to monitor and analyze store sales performance through KPI metrics. Establish and implement specific action plans to improve business and drive revenue.
• Build and optimize store schedules based on KPI analysis to conform with business needs and trends.
• Follow the experience leader standards to drive the business on the sales floor and maintain standards of the guest experience.
• Actively collaborate with Field Leadership on implementation of company initiatives and strategies to drive revenue.
• Recruit talent that will maintain consistent store performance and diversity of the store team. Hire employees with skills and availability ensuring that the needs of the business is met.
• Partner with the Human Resources team to onboard new employees and maintain status of current employees

Client Management

• Create client engagement strategy and execute initiatives based on analysis of targeted reporting of the store and market. Actively find creative ways to expand and maintain new guest leads and build client database.
• Utilize Salesforce to maintain customer relationships through in depth information capture and maintain detailed client profiles.
• Maintain a proactive selling culture that focuses on building long term relationships in relation to the company’s brand values.
• Ensure that members of the sales team are creating quality connections.

Team Management

• Communicate store performance and business needs with store team and field leader to ensure the store is operating optimally within company procedures and standards.
• Work with the store team to maintain training compliance within HR, product knowledge and selling behaviors through online training platform and workshops.
• Utilize the company’s outlined development tools to understand and recognize development levels of store team members to create an environment of consistent improvement and growth.
• Provide consistent objective and constructive coaching and feedback to ensure performance transparency, team member development and to maintain a positive team morale.
• Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within

Operations & Visual Merchandising

• Adhere to company Loss Prevention standards to maintain the integrity of the sales floor and product.
• Adhere to company shipping and handling guidelines to successfully conduct product transfers, liquidations and RTV’s.
• Monitor and manage store supply levels and budget to ensure the store is running optimally and stocked properly.
• Manage visual merchandising standards and practices ensuring that the store and product displays are in line with company guidelines

Sampling of Total Rewards Program: 

• Compensation type: Salary
• Compensation:
  
  • Compensation can be negotiated based on previous experience & qualifications
    • Starting at $65,800 per year

• Bonus eligibility:
  • Potential monthly bonus based on store financial performance and start date
  • Employee hiring referral bonus

• Paid Time-off: (For FT status team members only)
  • Paid Corporate Holidays 
  • Paid Vacation days (accrued)
  • Paid Float days

• Benefits

  • Medical, dental & vision (For FT and PT Reg status team members only)
  • 401k with company match 
  • Employee assistance program (EAP)
  • Pet Insurance
  • Merchandise discounts
  • Complimentary employee watch

Note:   This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization.

Shinola is an equal opportunity employer.  We believe that every employee has the right to work in surroundings that are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.

Retail Sales Associate

Sampling of Total Rewards Program: 

• Compensation type: hourly 
• Compensation:
  Compensation can be negotiated based on previous experience & qualifications.
  • Starting at $16.37 - $17.40 per hour 
• Bonus eligibility:
  • Potential monthly bonus based on store financial performance.  
  • Employee hiring referral bonus
• Paid Time-off: (For FT status team members only)
  • Paid Corporate Holidays 
  • Paid Vacation days (accrued)
  • Paid Float days
• Benefits:
  • Medical, dental & vision (For FT and PT Reg status team members only)
  • 401k with company match 
  • Employee assistance program 
  • Pet Insurance
  • Merchandise discounts
  • Complimentary employee watch

Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.

Eligible employees can participate in a monthly bonus program if the store exceeds monthly sales volume targets.  Eligibility is determined upon date of hire during the current fiscal month and cash bonus amounts dependent on job title and sales volume targets.  Retail bonus details are available upon request.

Who we are: 

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved.  Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own!  Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.  

• Founded in 2011, we are a Detroit based luxury design brand committed to crafting products that are built to last
• We are committed to creating high-quality manufacturing jobs while operating the first at-scale watch factory in the US in 50 years
• In addition to luxury timepieces, our team of artisans handcrafts premium leather goods, jewelry, and more – celebrating thoughtful design and the beauty of industry through every product we make
• Our retail locations allow us to showcase our commitment to quality, manufacturing and design by connecting our guests to products in store

What you'll do:

The Artisan provides repair and engraving services to a variety of Shinola products. Artisans are responsible for the handling and shipping of serviced watches and jewelry, customer care, and data capture through Salesforce. The Artisan maintains active communication with the stores they service and acts as an intermediary for corporate partners to ensure repair and engraving best practices enhance the retail guest experience. 

• Completes watch repairs for assigned market in an efficient and timely manner.  Responsible for producing high quality service in an efficient and timely manner. This involves shipping and handling, customer care, and data capture.
• Resolves customer service issues regarding engravings or watch repairs within their assigned market, which includes correspondence with customers, Shinola customer service, retail management, and carrier services.
• Completes customer engraving orders for their assigned market and ad-hoc as needed, in a quality, efficient, and timely manner.
• Is responsible for operational task completion; ordering supplies and submitting weekly reporting and email communication.
• Supports the guest experience during peak store traffic times by being a watch and jewelry subject matter expert to support group selling with the sales team.
• Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within
• Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within
• Other duties as assigned.

Who you are:

• Willing to work nights, weekends and holidays to meet business needs
• Strong customer service skills
• Dexterity and attention to detail
• Excellent written and verbal communications skills
• Well organized and detail oriented
• Self-starter
• Flexible and adaptable to a high-change environment
• Curious and optimistic
• Must be 18+ years old

Sampling of Total Rewards Program: 

• Compensation type: hourly 
• Compensation:
  Compensation can be negotiated based on previous experience & qualifications.
• Starting at $18.00 per hour 
• Bonus eligibility: 
• Potential monthly bonus based on store financial performance.  
• Employee hiring referral bonus
• Paid Time-off: (FT Team members only)
• Paid Corporate Holidays 
• Paid Vacation days (accrued)
• Paid Volunteer days
• Benefits:
• Medical, dental & vision (For FT and PT Reg team members only)
• 401k with company match 
• Employee assistance program 
• Pet Insurance
• Merchandise discounts
• Complimentary employee watch

At Shinola, we're committed to growing and empowering an inclusive community within our company and industry. This is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. Research shows that oftentimes women and other minority groups only apply to open roles if they meet 100% of the listed criteria. Shinola encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.   

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.

This job description does not constitute a contract of employment and Shinola may exercise its employment-at-will rights at any time.

Note: Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and not applicant will be penalized as a result of such a request.

Retail Key Holder

Who we are: 

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved.  Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own!  Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you will have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.  

• Founded in 2011, we are a Detroit based luxury design brand committed to crafting products that are built to last
• We are committed to creating high-quality manufacturing jobs while operating the first at-scale watch factory in the US in 50 years
• In addition to luxury timepieces, our team of artisans' handcraft premium leather goods, jewelry, and more – celebrating thoughtful design and the beauty of industry through every product we make
• Our retail locations allow us to showcase our commitment to quality, manufacturing, and design by connecting our guests to products in store

What you will do:

• Guest Experience
  • Exceed revenue targets and build relationships by providing consistent guest experience to each guest exhibiting hospitality in every interaction while executing the following Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love and Community Building. Execute in-person and virtual shopping appointments. 
  • Participate in monthly product knowledge, operational and guest service training.
  • Facilitate guests' repairs.
• Experience Leader           
  • Leads experience standards in our stores and ensures consistency with each guest experience with the brand through coaching and developing based on development levels.
  • Leverages KPIs to motivate team and drive performance.
• Customer Relationship Management
  • Utilize Sales Force to maintain customer relationships through in depth information capture and maintain detailed client profiles, building long term relationships.
  • Execute brand outreach strategies as communicated via bolt to drive connection and revenue.
  • Utilize Sales Force to maintain customer relationships through in depth information capture and maintain detailed client profiles.
  • Maintain a proactive selling culture that focuses on building long term relationships in relation to the company’s brand values.
• Human Resources
  • Utilize the company’s outlined development tools to understand and recognize development levels of store team members to create an environment of consistent improvement and growth.
  • Supports the Store manager with coaching, developing and conflict resolution with all members of the team
  • Supports store operations by enforcing company programs, initiatives, policies, and procedures
  • Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within
  • Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within
• Operations
  • Control expenses
  • Complete tasks in a timely manner
  • Adhere to company Loss Prevention standards to maintain the integrity of the sales floor and product.
  • Adhere to company shipping and handling guidelines to successfully conduct product transfers, liquidations and RTV’s.
  • Monitor and manage store supply levels and budget to ensure the store is running optimally and stocked properly.
  • Manage visual merchandising standards and practices ensuring that the store and product displays are in line with company guidelines.

Qualifications

• High School Diploma
• 1+ years of specialty retail leadership
• Strong organizational skills
• Strong written & verbal communication skills 
• Excellent at relationship building/networking experience
• Critical thinker
• Must be 18+ yrs old

Sampling of Total Rewards Program: 

• Compensation type: hourly 
• Compensation:
  Compensation can be negotiated based on previous experience & qualifications.
  • Starting at $16.75 - $18.60 per hour
• Bonus eligibility: 
  • Potential monthly bonus based on store financial performance.  
  • Employee hiring referral bonus
• Paid Time-off: (for FT status team members only)
  • Paid Corporate Holidays 
  • Paid Vacation days (accrued)
  • Paid Float days
• Benefits:
  • Medical, dental & vision (for FT and PT Reg status team members only)
  • 401k with company match 
  • Employee assistance program (EAP)
  • Pet Insurance
  • Merchandise discounts
  • Complimentary employee watch

At Shinola, we are committed to growing and empowering an inclusive community within our company and industry. Therefore, we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. Research shows that oftentimes women and other minority groups only apply to open roles if they meet 100% of the listed criteria. Shinola encourages everyone to apply for our available positions, even if they do not necessarily check every box on the job description.   

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned.

This job description does not constitute a contract of employment and Shinola may exercise its employment-at-will rights at any time.

Note: Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and not applicant will be penalized because of such a request.

Retail Key Holder

Who we are: 

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved.  Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own!  Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you will have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.  

• Founded in 2011, we are a Detroit based luxury design brand committed to crafting products that are built to last
• We are committed to creating high-quality manufacturing jobs while operating the first at-scale watch factory in the US in 50 years
• In addition to luxury timepieces, our team of artisans' handcraft premium leather goods, jewelry, and more – celebrating thoughtful design and the beauty of industry through every product we make
• Our retail locations allow us to showcase our commitment to quality, manufacturing, and design by connecting our guests to products in store

What you will do:

• Guest Experience
  • Exceed revenue targets and build relationships by providing consistent guest experience to each guest exhibiting hospitality in every interaction while executing the following Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love and Community Building. Execute in-person and virtual shopping appointments. 
  • Participate in monthly product knowledge, operational and guest service training.
  • Facilitate guests' repairs.
• Experience Leader           
  • Leads experience standards in our stores and ensures consistency with each guest experience with the brand through coaching and developing based on development levels.
  • Leverages KPIs to motivate team and drive performance.
• Customer Relationship Management
  • Utilize Sales Force to maintain customer relationships through in depth information capture and maintain detailed client profiles, building long term relationships.
  • Execute brand outreach strategies as communicated via bolt to drive connection and revenue.
  • Utilize Sales Force to maintain customer relationships through in depth information capture and maintain detailed client profiles.
  • Maintain a proactive selling culture that focuses on building long term relationships in relation to the company’s brand values.
• Human Resources
  • Utilize the company’s outlined development tools to understand and recognize development levels of store team members to create an environment of consistent improvement and growth.
  • Supports the Store manager with coaching, developing and conflict resolution with all members of the team
  • Supports store operations by enforcing company programs, initiatives, policies, and procedures
  • Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within
  • Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within
• Operations
  • Control expenses
  • Complete tasks in a timely manner
  • Adhere to company Loss Prevention standards to maintain the integrity of the sales floor and product.
  • Adhere to company shipping and handling guidelines to successfully conduct product transfers, liquidations and RTV’s.
  • Monitor and manage store supply levels and budget to ensure the store is running optimally and stocked properly.
  • Manage visual merchandising standards and practices ensuring that the store and product displays are in line with company guidelines.

Qualifications

• High School Diploma
• 1+ years of specialty retail leadership
• Strong organizational skills
• Strong written & verbal communication skills 
• Excellent at relationship building/networking experience
• Critical thinker
• Must be 18+ yrs old

Sampling of Total Rewards Program: 

• Compensation type: hourly 
• Compensation:
  Compensation can be negotiated based on previous experience & qualifications.
  • Starting at $19.25 - $21.35 per hour
• Bonus eligibility: 
  • Potential monthly bonus based on store financial performance.  
  • Employee hiring referral bonus
• Paid Time-off: (for FT status team members only)
  • Paid Corporate Holidays 
  • Paid Vacation days (accrued)
  • Paid Float days
• Benefits:
  • Medical, dental & vision (for FT and PT Reg status team members only)
  • 401k with company match 
  • Employee assistance program (EAP)
  • Pet Insurance
  • Merchandise discounts
  • Complimentary employee watch

At Shinola, we are committed to growing and empowering an inclusive community within our company and industry. Therefore, we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. Research shows that oftentimes women and other minority groups only apply to open roles if they meet 100% of the listed criteria. Shinola encourages everyone to apply for our available positions, even if they do not necessarily check every box on the job description.   

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned.

This job description does not constitute a contract of employment and Shinola may exercise its employment-at-will rights at any time.

Note: Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and not applicant will be penalized because of such a request.

Retail Key Holder

Who we are: 

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved.  Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own!  Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you will have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.  

• Founded in 2011, we are a Detroit based luxury design brand committed to crafting products that are built to last
• We are committed to creating high-quality manufacturing jobs while operating the first at-scale watch factory in the US in 50 years
• In addition to luxury timepieces, our team of artisans' handcraft premium leather goods, jewelry, and more – celebrating thoughtful design and the beauty of industry through every product we make
• Our retail locations allow us to showcase our commitment to quality, manufacturing, and design by connecting our guests to products in store

What you will do:

• Guest Experience
  • Exceed revenue targets and build relationships by providing consistent guest experience to each guest exhibiting hospitality in every interaction while executing the following Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love and Community Building. Execute in-person and virtual shopping appointments. 
  • Participate in monthly product knowledge, operational and guest service training.
  • Facilitate guests' repairs.
• Experience Leader           
  • Leads experience standards in our stores and ensures consistency with each guest experience with the brand through coaching and developing based on development levels.
  • Leverages KPIs to motivate team and drive performance.
• Customer Relationship Management
  • Utilize Sales Force to maintain customer relationships through in depth information capture and maintain detailed client profiles, building long term relationships.
  • Execute brand outreach strategies as communicated via bolt to drive connection and revenue.
  • Utilize Sales Force to maintain customer relationships through in depth information capture and maintain detailed client profiles.
  • Maintain a proactive selling culture that focuses on building long term relationships in relation to the company’s brand values.
• Human Resources
  • Utilize the company’s outlined development tools to understand and recognize development levels of store team members to create an environment of consistent improvement and growth.
  • Supports the Store manager with coaching, developing and conflict resolution with all members of the team
  • Supports store operations by enforcing company programs, initiatives, policies, and procedures
  • Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within
  • Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within
• Operations
  • Control expenses
  • Complete tasks in a timely manner
  • Adhere to company Loss Prevention standards to maintain the integrity of the sales floor and product.
  • Adhere to company shipping and handling guidelines to successfully conduct product transfers, liquidations and RTV’s.
  • Monitor and manage store supply levels and budget to ensure the store is running optimally and stocked properly.
  • Manage visual merchandising standards and practices ensuring that the store and product displays are in line with company guidelines.

Qualifications

• High School Diploma
• 1+ years of specialty retail leadership
• Strong organizational skills
• Strong written & verbal communication skills 
• Excellent at relationship building/networking experience
• Critical thinker
• Must be 18+ yrs old

Sampling of Total Rewards Program: 

• Compensation type: hourly 
• Compensation:
  Compensation can be negotiated based on previous experience & qualifications.
  • Starting at $16.75 per hour
• Bonus eligibility: 
  • Potential monthly bonus based on store financial performance.  
  • Employee hiring referral bonus
• Paid Time-off: (for FT status team members only)
  • Paid Corporate Holidays 
  • Paid Vacation days (accrued)
  • Paid Float days
• Benefits:
  • Medical, dental & vision (for FT and PT Reg status team members only)
  • 401k with company match 
  • Employee assistance program (EAP)
  • Pet Insurance
  • Merchandise discounts
  • Complimentary employee watch

At Shinola, we are committed to growing and empowering an inclusive community within our company and industry. Therefore, we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. Research shows that oftentimes women and other minority groups only apply to open roles if they meet 100% of the listed criteria. Shinola encourages everyone to apply for our available positions, even if they do not necessarily check every box on the job description.   

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned.

This job description does not constitute a contract of employment and Shinola may exercise its employment-at-will rights at any time.

Note: Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and not applicant will be penalized because of such a request.

POSITION SPECIFICATION

DIVISION: RETAIL | JOB TITLE: STORE MANAGER/CO-MANAGER/CDM
REPORTS TO: REGIONAL/DISTRICT/AREA MANAGER

Purpose and Scope

The role of this position is to oversee all aspects of the store business and uphold Shinola’s
Brand Values to foster an enriched environment for both team members and guests. The manager works
with determination to ensure that every interaction, large or small, is carried out with consistent
energy, consideration and excellence. They actively work to spread joy each day by bringing their
authentic self to work, sharing their smile, and embracing change as an opportunity to grow. They
uphold the company standard of quality by practicing integrity and never settling for “just good
enough.” They’re courteous and treat every guest encounter with the same hospitality as a
guest in their own home. They work with humility and carry an understanding that we all share equal
responsibility of strengthening the organization’s mission by living out our values every day.

Business Development

• Analyze store performance and business trends. Proactively build strategy and make appropriate adjustments to positively impact the overall business.
• Effectively manage workload to positively impact personal sales goals and the store’s overall performance.
• Utilize all available programs to monitor and analyze store sales performance through KPI metrics. Establish and implement specific action plans to improve business and drive revenue.
• Build and optimize store schedules based on KPI analysis to conform with business needs and trends.
• Follow the experience leader standards to drive the business on the sales floor and maintain standards of the guest experience.
• Actively collaborate with Field Leadership on implementation of company initiatives and strategies to drive revenue.
• Recruit talent that will maintain consistent store performance and diversity of the store team. Hire employees with skills and availability ensuring that the needs of the business is met.
• Partner with the Human Resources team to onboard new employees and maintain status of current employees

Client Management

• Create client engagement strategy and execute initiatives based on analysis of targeted reporting of the store and market. Actively find creative ways to expand and maintain new guest leads and build client database.
• Utilize Salesforce to maintain customer relationships through in depth information capture and maintain detailed client profiles.
• Maintain a proactive selling culture that focuses on building long term relationships in relation to the company’s brand values.
• Ensure that members of the sales team are creating quality connections.

Team Management

• Communicate store performance and business needs with store team and field leader to ensure the store is operating optimally within company procedures and standards.
• Work with the store team to maintain training compliance within HR, product knowledge and selling behaviors through online training platform and workshops.
• Utilize the company’s outlined development tools to understand and recognize development levels of store team members to create an environment of consistent improvement and growth.
• Provide consistent objective and constructive coaching and feedback to ensure performance transparency, team member development and to maintain a positive team morale.
• Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within

Operations & Visual Merchandising

• Adhere to company Loss Prevention standards to maintain the integrity of the sales floor and product.
• Adhere to company shipping and handling guidelines to successfully conduct product transfers, liquidations and RTV’s.
• Monitor and manage store supply levels and budget to ensure the store is running optimally and stocked properly.
• Manage visual merchandising standards and practices ensuring that the store and product displays are in line with company guidelines

Sampling of Total Rewards Program: 

• Compensation type: Salary
• Compensation:
  
  • Compensation can be negotiated based on previous experience & qualifications
    • Starting at $65,800 salary per year

• Bonus eligibility:
  • Potential monthly bonus based on store financial performance and start date
  • Employee hiring referral bonus

• Paid Time-off: (For FT status team members only)
  • Paid Corporate Holidays 
  • Paid Vacation days (accrued)
  • Paid Float days

• Benefits

  • Medical, dental & vision (For FT and PT Reg status team members only)
  • 401k with company match 
  • Employee assistance program (EAP)
  • Pet Insurance
  • Merchandise discounts
  • Complimentary employee watch

Note:   This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization.

Shinola is an equal opportunity employer.  We believe that every employee has the right to work in surroundings that are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.

Retail Sales Associate

Sampling of Total Rewards Program: 

• Compensation type: hourly 
• Compensation:
  Compensation can be negotiated based on previous experience & qualifications.
  • Starting at $15.00 per hour 
• Bonus eligibility:
  • Potential monthly bonus based on store financial performance.  
  • Employee hiring referral bonus
• Paid Time-off: (For FT status employees only)
  • Paid Corporate Holidays 
  • Paid Vacation days (accrued)
  • Paid Float days
• Benefits:
  • Medical, dental & vision (For FT and PT Reg status employees that work over 20 hours a week)
  • 401k with company match 
  • Employee assistance program (EAP)
  • Pet Insurance
  • Merchandise discounts
  • Complimentary employee watch

Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.

Eligible employees can participate in a monthly bonus program if the store exceeds monthly sales volume targets.  Eligibility is determined upon date of hire during the current fiscal month and cash bonus amounts dependent on job title and sales volume targets.  Retail bonus details are available upon request.