Job Overview:

We are currently seeking a Lead HVAC Installer to join our growing team. The HVAC Installer will be responsible for completing installation services within customers' residences. The Lead HVAC Installer is responsible for providing excellent customer service while ensuring that projects are completed on time according to company standards. 

As a Lead HVAC Installer, you will: 

• Install heating and air conditioning equipment and other products per company requirements and manufacturer specifications. 
• Provide project leadership with less experienced HVAC install apprentices to complete projects. 
• Ensure safety for self and team members 
• Works under minimum supervision to install HVAC equipment in the customer's home. 
• Completes all paperwork accurately and on time. 
• Provide exceptional customer service. Able to interact with the homeowners while completing installations; ensure customers understand how to utilize their newly installed systems.
• Offer additional add-on options, such as in-Door Air Quality products such as filters, humidifiers, and surge protectors.

Skills and Qualifications: 

• Minimum of 3+ years in HVAC installation experience in the field 
• Proficient in HVAC functional design and installation of ductwork system 
• Demonstrated ability to build and transition duct work, install indoor/outdoor units, braze and solder
• Ability to lead and coach apprentices on projects
• Knowledge of HVAC parts and their functions 
• Exceptional Safety knowledge of tools, testing devices, and surroundings 
• EPA 2 Certification Required Universal is Preferred. Nate Certified is a Bonus.

Physical Demands 

• The principal duties of this position are performed in various environments, including customer homes, the outdoors, and field environments at development and work sites on uneven and rough terrain. 
• Regularly required to use hands to finger, handle, or feel and reach with hands and arms. 
• Occasionally required to ascend/descend ladders and balance. 
• Required to work in outside weather conditions, including heat, cold, and temperature swings, for extended periods of time. 
• Standing up to 8 hours per day; Walking up to 8 hours daily on uneven, difficult terrain. 
• Occasional lifting and carrying up to 50 pounds. 
• May work in closed or cramped spaces on occasion 

Benefits:

• Accrued PTO at 1 hour for every 40 hours worked
• 40 hours of vacation at 3 years and 80 hours at 5 years
• 7 Paid Holidays
• Medical/ Dental/ Vision
• Health Savings Account
• 401k with company match 100% up to 3% and 50% up to 5%
• Prizes and giveaways
• Fully stocked break room
• Ongoing Training
• Onsite Gym!!!!!
• Working for a company that values the employees

#SEAP

We’re hiring a motivated and organized HVAC Install Apprentice to join our growing team! Seeking strong work ethic and willingness to learn. This is a full-time role with overtime opportunities and hands-on training to build your HVAC career.

Key Responsibilities:

• Assist with HVAC system installations, including ductwork and equipment setup
• Load and operate basic HVAC tools and materials
• Support senior installers with layout, measurements, and connections
• Ensure job site cleanliness and organization
• Follow safety protocols and company installation standards

Requirements:

• Strong physical ability (lift up to 100 lbs, work in tight/hot/cold spaces)
• Willingness to climb, kneel, crawl, and work in attics or rooftops
• Basic mechanical skills and use of hand/power tools
• Excellent communication and time management
• Reliable transportation and valid driver’s license preferred
• Must be willing to consent to undergoing a background check, drug screen, physical, and lift test (must be able to frequently lift, push, and pull up to 50 lbs). 

Benefits:

• 401(k) with company match
• Medical, dental, and vision insurance
• Life insurance
• Paid vacation and holidays
• On-the-job training and advancement opportunities

Apply today! 

#SEAP

#SEAP

Job Overview:

Are you a strategic leader who thrives on driving results, building teams, and delivering exceptional service? We’re seeking a General Manager to oversee business operations, shape long-term strategy, and inspire excellence across our residential HVAC, Plumbing, Drains and Electrical divisions. This is a high-impact leadership role with full P&L responsibility, where your decisions will directly influence growth, profitability, and customer satisfaction.

As General Manager, you’ll set the vision, lead operations, and ensure our teams consistently meet performance, safety, and quality standards. You’ll balance big-picture strategy with hands-on execution, guiding managers and frontline teams to deliver outstanding service while fostering a culture of accountability, collaboration, and innovation.

Key Responsibilities:

• Lead daily operations and long-term business planning, ensuring projects are delivered on time, on budget, and aligned with customer expectations. Establish and uphold operational standards for efficiency, safety, cost control, and quality workmanship.
• Develop and execute sales strategies to achieve branch sales targets. Identify new business opportunities and expand the customer base. Collaborate with the marketing team to develop and implement campaigns and promotions that will grow business.
• Drive financial performance by forecasting revenue, monitoring gross profit, and holding teams accountable for results.
• Build strong customer, contractor, and supplier relationships, ensuring clear communication and timely resolution of issues.
• Oversee workforce planning, training, and resource allocation to meet service demand.
• Manage assets, including fleet, inventory, and equipment, ensuring accurate records and responsible use.
• Analyze data and dashboards, identify trends, and implement improvements to reduce costs and increase sales.
• Inspire, mentor, and develop leaders and frontline employees, creating an inclusive environment where people feel valued and motivated to perform at their best.

Qualifications:

• 10+ years of experience in distributed field service, construction, or manufacturing, with at least 5 years in a leadership role. Experience in HVAC, Plumbing, or another skilled trade industry strongly preferred.
• Proven success managing budgets, operations, and people in a fast-paced, service-driven environment. Knowledge of field service principles and practices including service price/hour estimation, labor forecasting, technician dispatching, etc., is required.
• Strong knowledge of service operations, workforce scheduling, residential sales practices, and project management. Proficiency with business software; experience with dispatch/ERP tools such as ServiceTitan is a plus.
• Excellent decision-making, problem-solving, and communication skills, with the ability to influence across all levels.

Skills and Competencies:

• Excellent leadership and team management skills.
• Strong customer service and sales experience.
• Financial acumen with experience managing budgets and financial performance.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using business software and systems, including Microsoft Office, CRM and ERP platforms.

Work Environment:

• The physical environment requires this employee to work in an office environment, warehouse environment, customer locations, and frequently outdoors. Frequently required to use and promote use of personal protective equipment to prevent injury. 
• Occasional travel may be required for training, meetings, or customer visits.
• Ability to work in various environmental conditions, including hot and cold temperatures.

Compensation and Benefits:

• Salary + Annual Performance-based bonus + Company Equity!
• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: Generous vacation, holidays, and sick leave.
• Training and development: Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

#CGHP

Job Overview

Are you passionate about delivering outstanding customer service? We’re looking for enthusiastic Client Services Representatives! Join SeaTown, and you’ll be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience.

As a Client Services Representative, you’ll engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships, this is the perfect opportunity for you! 

What you’ll be doing:

• Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
• Able to quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
• Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
• Proactively gain and maintain a complete understanding of our portfolio of products and services.
• Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.
• Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts

 What we’re looking for: 

• 1-2 years of Call Center experience preferred 
• Weekend availability: 7am - 6pm (8hr or 10hr shifts)
• HVAC & Plumbing Industry experience is a plus 
• Ability to talk and type accurately; typing speed of at least 45 wpm
• Dedicated to providing superior client service
• Ability to manage multiple priorities within a fast-paced environment
• Strong judgment skills to make sound business decisions
• Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
• Bilingual Spanish is a plus
• Consent to a pre-employment background check

Physical Requirements

• Regularly required to sit; use hands to handle or feel and type
• Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues
• Frequently required to reach with hands and arms
• Occasionally required to stand, walk and stoop, kneel, crouch, or crawl
• May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Benefits

• Accrued PTO at 1 hour for every 40 hours worked
• 40 hours of vacation at 3 years and 80 hours at 5 years
• 7 Paid Holidays
• Medical/Dental/Vision
• Health Savings Account
• 401k with company 100% company match up to 3% and 50% match up to 5%
• Prizes and giveaways
• Fully stocked break room
• Ongoing Training
• Onsite Gym
• Working for a company that values the employees

#SEAP

We are a fast-growing residential Electrical, Plumbing and HVAC company looking for a full-time, experienced Dispatcher. The candidate we are looking for is serious about their career and advancement. They would be the type to take initiative to complete tasks and thrive during the busy times. It's a  challenging, exciting, and fun opportunity in a professional environment.  If you are a team player with an upbeat personality and a positive attitude, we want to hire you!

SeaTown Electric, Plumbing, Heating and Air leads the Puget Sound market in customer service and quality work.  We pride ourselves in our ability to uphold a five-star rating. We have created a company-wide culture of teamwork that exudes positivism, growth, goal setting, encouragement, achievement, and recognition.

This position is full-time onsite at our location in Mukilteo.

Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Manages large amounts of incoming phone calls from customers and technicians
• Collects and enters customer information
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Scheduling projects for technicians
• Managing scheduled projects with organization and detail
• Sufficiently communicate the customers’ needs to the technicians via notes onto appointment summaries
• Determine whether or not the company provides the services that the customer is requesting.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Ability to memorize scripts and company pricing for general calls
• Empathetic and patient
• Ability to work in a team environment
• Ability to multitask with minimal errors
• Reliable employee

Education and Experience:

• High school diploma or equivalent.
• Experience in the trades is a plus
• Experience in booking appointments
• Experience in Microsoft; Excel, Word, Teams, and PowerPoint
• Experience in Finance or Accounting is a plus
• Previous dispatch experience
• Previous experience with Plumbing is a plus

Benefits:

• Competitive Wages
• Accrued PTO at 1 hour for every 40 hours worked
• 40 hours of vacation at 3 years and 80 hours at 5 years in addition to accrued PTO
• 7 Paid Holidays
• Medical/Dental/Vision
• 401k with 100% company match up to 3% and 50% match up to 5%
• Comfortable breakroom stocked with snacks
• Opportunity for Advancement
• Monthly bonuses
• Ongoing Professional Training Classes
• Onsite gym
• Company Parties and Events
• Working for a company that value all employees.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times

#SEAP