Job Summary: 

Ruggable is seeking a versatile Director / Director of Photography with deep expertise in social-first and performance video to ideate, synthesize, and execute impactful video creative from concept through final delivery.

This role bridges marketing strategy and visual execution, translating product positioning and campaign objectives into thumb-stopping, platform-native video designed for paid media performance.

The ideal candidate understands how to craft high-performing social ads and short-form content, combining strong storytelling, technical cinematography, and a deep understanding of what drives engagement and conversion across platforms such as Meta, TikTok, YouTube Shorts, and emerging channels.

What You’ll Do: 

• Ideate and translate complex marketing strategies and product positioning into high-impact, performance-driven social video concepts
• Develop platform-native creative ideas optimized for paid channels, including strong hooks, pacing, messaging clarity, and conversion-oriented storytelling
• Collaborate with marketing, creative, and production teams during brainstorms to develop concepts that fit budget, timeline, and paid media requirements
• Create detailed storyboards, shot lists, and creative frameworks designed to produce multiple ad variants and asset outputs from a single shoot
• Act as Director and Director of Photography on shoots, capturing footage optimized for multiple formats and placements (vertical, square, short-form)
• Direct talent and on-camera performances to create authentic, engaging social content that feels native to each platform
• Partner with editors to shape footage into high-performing paid media assets, providing clear creative direction and feedback through Frame.io
• Work collaboratively with project managers and production teams to ensure efficient production planning and delivery
• Implement feedback quickly and effectively in a fast-paced, iterative creative environment
• Work cross-functionally with the Creative Director, Head of Copy, Art Director, Video Production Director, Producers, in-house production team, Video Editors, and Project Managers

What You’ll Need to Have:

Required: 

• 7+ years of experience directing and filming commercial or branded video content
• Strong experience shooting and directing social-first and paid media video creative
• Proven ability to create thumb-stopping content optimized for performance marketing channels
• Deep understanding of platform-specific creative best practices for TikTok, Instagram, Meta, and YouTube
• Expertise in visual storytelling, composition, and lighting, combined with a practical understanding of efficient shoot workflows
• Experience designing shoots that produce multiple ad variations and scalable creative output
• Strong communication, problem-solving, and collaboration skills in fast-paced creative and production environments
• Ability to respond quickly to feedback and iterate on creative concepts

Preferred: 

• Experience working in a high-growth e-commerce or DTC brand environment
• Experience directing performance marketing video campaigns and working closely with paid media teams
• Understanding of creative testing frameworks and iterative ad development
• Familiarity with tools such as Airtable, Frame.io, Premiere Pro, StudioBinder, Google Sheets, and Figma
• Basic understanding of ad messaging, copy structure, and hooks for conversion-focused creative

Contract Details:

• $75-$90/hr
• 4 month contract 
• Los Angeles, Hybrid

Job Summary: 

We’re seeking a strategic, organized Social & Influencer Manager to serve as the connective tissue of our growing department. In this role, you will bridge the gap between strategy and day-to-day execution, interfacing across a handful of departments. You’ll be expected to operate with a high degree of autonomy, confidently own your workstreams, proactively drive initiatives forward, and effectively manage up to ensure alignment, visibility, and momentum. We have robust plans across social, influencer, and PR in 2026, and you will be a key collaborator in fitting the puzzle pieces together and ensuring that our social storytelling and influencer activations work in harmony.

You will take ownership of Ruggable’s influencer strategy and gifting approach end-to-end, while also supporting the identification and sourcing of brand partners aligned to our Ideal Partner Profiles (IPP). You will mentor our Social Coordinator, helping guide them on social strategy development and strengthening their social listening skills, while assisting with the finer details of fast-moving campaigns and evergreen brand-building content. We’re looking for someone who has a pulse on the influencer and creator community, is a natural connector and mentor, and a data-informed, creative thinker who loves the home décor space.

What You’ll Do: 

Strategic Influencer Management & Sourcing 

• Proactive Sourcing & Vetting:  Go beyond standard lists to strategically source and vet creators who align perfectly with Ruggable’s aesthetic and campaign goals. You will identify partners who can reach new audiences and deepen brand affinity in collaboration with our social creative agency.
• Relationship Management:  Own the full lifecycle of influencer relationships—from initial outreach and negotiation to briefing and long-term relationship building.
• Integrated Planning: Proactively identify opportunities to leverage influencers to strengthen broader marketing plans. You will identify how creators can elevate our product launches and brand moments before the brief is even written.
•  Briefing & Creative Direction:  Translate marketing goals into clear, inspiring briefs for creators. You will manage the feedback loop to ensure content feels authentic to the creator while hitting Ruggable’s key messages.
• Gifting Strategy & Execution:  Develop and own the gifting strategy for influencer partnerships (inbound, LTK, etc.), including target creator selection, product coordination, outreach sequencing, and post-delivery follow-up to maximize authentic unboxings, sentiment, and long-term relationship value. Manage gifting budgets, track ROAS and sentiment, and optimize the gifting calendar to align with product launches and seasonal campaigns.

Trend Spotting & Listening 

• Utilize social listening tools (e.g., Talkwalker, Dash Social) to monitor brand sentiment, industry trends, and competitor activity.
• Data-Led Briefing:  Translate listening findings into actionable opportunities. You will take what you hear in the market and turn it into concrete briefs for the social team or influencer partners (e.g., "People are talking about X trend, let’s brief 3 influencers to cover it").
• Performance Feedback:  Consistently review performance data to inform who we hire, what we post, and how we adjust our strategy in real-time.

Team Mentorship & Content Operations 

• Mentor the Social Coordinator: Act as a daily coach, helping them prioritize their workload, leverage social listening tools, and guide their professional development across workstreams.
• Operational Execution:  Ensure the team runs smoothly within the processes established by the Director. You will manage the day-to-day flow of assets, approvals, and timelines in collaboration with our agency partner to ensure nothing falls through the cracks.
• Cross-Functional Alignment: Serve as a key operational link between Social and our Production/Creative partners to ensure creative excellence.

IPP Sourcing & Brand Partnership Support

• Assist with IPP Sourcing:  Partner closely with the Production team to identify and source brands that align with defined Ideal Partner Profiles (IPP), ensuring strong alignment with campaign objectives, audience, and creative direction.
• Brand Vetting & Evaluation:  Support the vetting process by assessing prospective partners against IPP criteria, including brand fit, audience overlap, cultural relevance, and past collaboration performance.
• Pipeline Development:  Maintain and evolve a pipeline of prospective brand partners that meet Ideal Partner Profile standards, tracking outreach status, key contacts, and partnership potential.
• Cross-Functional Collaboration:  Work in close partnership with Production, Creative, and Partnerships teams to align on Ideal Partner Profile needs, share insights, and ensure a seamless transition from sourcing through execution.

What You’ll Need to Have:

• 7-9 years of experience in social media marketing or influencer management, preferably within the home decor, lifestyle, or DTC space.
• Strategic Sourcing Eye:  You have a pulse on the influencer space and a knack for finding "hidden gem" creators and understand that the biggest follower count doesn't always equal the best fit.
• Experience with influencer management platforms (e.g., GRIN, Archive, CreatorIQ).
• Mentorship Experience: You have experience guiding junior team members, interns, and freelancers, and you enjoy helping them develop their skills.
• Aesthetic Intelligence:  You have a strong eye for interior design and visual storytelling; you understand what "stops the scroll" for a design-conscious audience.
• Project Management:  Strong organizational skills with the ability to manage complex timelines and approval flows in a fast-paced environment.

Preferred: 

• Experience in high-growth DTC or consumer product brands.
• Social Listening Fluency:  Deep familiarity with social listening and analytics tools (e.g., Talkwalker, Brandwatch, Sprout Social). You know how to set up queries, read the data, and explain *why* it matters to the team.

Contract Details:

• $74-$81/hr
• 12 month contract with potential for extension or conversion
• Full-time (approx. 40 hours per week); availability for daily oversight and quick-turn campaigns
• Los Angeles, Hybrid

Job Summary: 

We are seeking a highly analytical, systems-oriented, and seasoned Senior Digital Analyst to lead the reporting integrity and performance visibility for the Ruggable site. Reporting to the Director of Reporting, Analytics & Insights, you will serve as primary authority on site data, ensuring our data architecture, from reporting to user journey analyses, is accurate, actionable and scalable.

The Senior Digital Analyst translates raw data into commercial action for the site. You are a power user of analytics platforms such as GA4 and Heap, with the technical agility to translate raw events data into user journeys and partner with Data Engineering to build reporting for insights. Beyond reporting, you are a strategic partner in site experimentation and personalization, with experience in platforms such as Ninetailed, Optimizely and Constructor, and providing clear performance/statistical results as well as scalable recommendations.

What You’ll Do: 

Core eCommerce & Site Performance

• Site Real Estate: Analyze and report on the performance of PLPs, PDPs, and core content pages to ensure optimal user flow and product discovery
• Device & Funnel Analysis: Monitor and diagnose variances in the conversion funnel across Mobile vs. Desktop, identifying UX opportunities or technical friction unique to each device
• Traffic Attribution: Analyze collection launch and site performance by traffic channel, ensuring a clear understanding of how different segments interact with site features
• Commercial Metrics: Own the reporting for Discount vs. Non-Discount sales, Promo vs. Non-Promo lift, and the performance of New vs. Repeat customers over time

Revenue Forecasting & Strategic Tracking

• Dynamic Forecasting: Support the continuous forecasting and re-forecasting of site KPIs, breaking down targets by traffic channel and customer segment (New vs. Repeat)
• Performance Accountability: Track real-time performance against forecasts and historical benchmarks, providing proactive "flash reports" on AOV, conversion, and RPV when the business is over/under-indexing
• Market Context: Partner with external vendors to track market share and competitor activity, translating external market shifts into context for our internal performance

Customer Insights & Cross-Functional Strategy 

• 1st & 3rd Party Data Integration: Lead the exploration of customer data by stitching together 1st-party data (geo, cohort, products purchased) with 3rd-party datasets to build a 360-degree view of the Ruggable shopper
• Consumer Snapshots: Own the end-to-end refresh of the Quarterly Consumer Snapshot deck, providing the definitive narrative on customer demographics and shifting purchase behaviors
• The Cross-Functional Bridge: Serve as the primary analytical liaison for the Commercial team, ensuring customer insights are not just "reported," but are consistently applied to product launches, marketing creative, and site strategy

Testing & Personalization (CRO)

• Experimentation: Lead the analysis for A/B testing and personalization initiatives using Optimizely and Ninetailed, ensuring statistical significance and internal validation of all test outcomes and incremental lift
• Actionable Readouts: Translate complex test results into clear, "so-what" narratives that provide the Digital team with scalable recommendations for optimization

Analytical Operations & Strategic Governance

• BI Engineering (Sigma): Lead the buildout and validation of automated eCommerce dashboards in Sigma, translating complex business logic into intuitive, self-service reporting for stakeholders
• Data Stewardship & Integrity: Partner with Data Engineering to optimize Snowflake tables and implement rigorous validation/alerting systems, ensuring our data infrastructure remains the "absolute source of truth"
• Performance Storytelling: Own the end-to-end delivery of weekly and monthly business reviews, providing context-rich narratives that diagnose the impact of site merchandising and product launches
• Technical Liaison: Bridge the gap between Tech and Digital leadership by translating commercial needs into technical specifications (e.g., event tracking requirements)
• Advanced Ad-Hoc Synthesis: Rapidly respond to high-stakes requests from leadership by "stitching" together data from disparate sources—Shopify, Heap, Optimizely, Ninetailed, and Constructor—to provide decision-ready insights

What You’ll Need to Have:

Required: 

• Experience: 4–5 years of professional experience with a proven track record in Ecom and Revenue analytics (ideally in a high-growth DTC environment)
• Communication & Synthesis: A strong, persuasive communicator with the ability to distill complex, multi-variate analyses into simple, digestible, and actionable insights for non-technical stakeholders
• Platform Mastery: Deep, hands-on experience in GA4, Heap, and Shopify; must be a power user of Excel for advanced modeling and data stitching
• Technical Agility: Advanced SQL skills and a proven ability to quickly learn and master new platform UIs, or BI tools (Sigma)
• BI Expertise: Direct experience with Sigma and/or Looker (LookML). Experience navigating BI migrations is a major plus
• Metric Fluency: Expert-level understanding of the e-commerce funnel, customer behavior metrics, and the interplay between promotional elasticity and site performance
• Collaborative Bridge: Proven experience acting as a technical liaison between Data Engineering/Tech teams and Ecom stakeholders to drive high-impact projects
• Growth Mindset: A self-starter who thrives in a fast-paced, high-ownership environment and is excited by the prospect of building scalable processes from the ground up

Preferred: 

• Data Engineering Exposure: Experience working within Snowflake or AWS environments and a solid understanding of data warehousing and governance
• Coding Exposure: Experience with R or Python for data manipulation
• Engineering Workflow: Familiarity with version control (e.g., GitHub) and working within an agile framework alongside Data Engineering teams

Compensation:

• $120,000 - $140,000 per year base salary
• An annual bonus percentage that varies based on level of role
• Employer matching (up to 3% of base salary) for company sponsored 401K plan

Job Summary:

The Lifecycle Marketing Coordinator will support the execution, optimisation, and expansion of Ruggable’s customer retention and engagement programmes across European markets. This role is highly operational and detail-driven, focused on ensuring high-quality execution across Email, SMS, and Direct Mail, while supporting performance reporting, localisation, and lifecycle experimentation.

Working closely with the Lifecycle Marketing Manager, global and cross-functional partners, this role helps keep the lifecycle engine running smoothly, supporting campaign builds, QA, flow maintenance, and insight gathering that directly contribute to list growth, engagement, conversion, repeat purchase, and long-term retention.

This is an ideal role for someone looking to deepen their CRM and lifecycle expertise in a fast-paced, global DTC environment.

German language skills are a plus, but not required.

What You’ll Do:

Campaign Execution & Operations

• Support end-to-end execution of lifecycle campaigns across European markets, from briefing and setup through testing, deployment, and post-send review
• Build and schedule Email and SMS campaigns within CRM platforms (Klayvio), ensuring accurate segmentation, personalisation, localisation, and timing alignment
• Maintain lifecycle calendars and coordinate timelines to ensure retention activity aligns with broader commercial initiatives
• Partner with internal teams and agencies to ensure messaging, content, and offers are accurate, market-appropriate, and on-brand
• Support smooth hand-offs and communication across teams to keep lifecycle initiatives on track

Automated Journeys & Flow Management

• Build, maintain, and optimize automated lifecycle flows and journeys (e.g. welcome, browse/cart abandon, post-purchase, winback)
• Help maintain and optimise email and SMS sign-up modals, forms, and acquisition entry points to support list growth and conversion rate optimisation
• Identify opportunities to improve engagement and retention through testing, iteration, and continuous optimisation
• Own documentation of flow logic, testing learnings, and ongoing improvements

Localization and QA

• Execute lifecycle activities across multiple European markets, including coordinating German-market localisation and campaign support where needed
• QA entry points regularly to ensure functionality, correct data capture, and seamless integration into CRM systems
• Carry out thorough QA checks across campaigns, flows, languages, devices, and markets, reviewing links, tracking, segmentation logic, dynamic content, and rendering
• Ensure Support adherence to data privacy and consent best practices, including GDPR requirements for European markets

Reporting and Analytics

• Monitor and report on lifecycle performance across Email, SMS, and Direct Mail channels
• Assist with weekly and ad hoc reporting, pulling performance data and summarising key trends, insights, and opportunities
• Maintain dashboards, test-and-learn documentation, and reporting hygiene
• Work closely with Creative, Brand, Merchandising, Analytics, and agency partners to manage creative briefs, asset requests, feedback cycles, and approvals

What You’ll Need to Have:

Required:

• 1–3 years’ experience in lifecycle marketing, CRM, email/SMS marketing, or a related marketing operations role
• Hands-on experience working in ESP/CRM and SMS platforms (preferably Klaviyo and Postscript)
• Strong attention to detail and a passion for QA, accuracy, and operational excellence
• Comfort working with performance metrics and reporting, with the ability to interpret results and summarise insights
• Highly organised, proactive, and able to manage multiple tasks and deadlines in a fast-paced environment
• Strong communication skills and confidence working cross-functionally

Preferred:

• German language proficiency
• Experience supporting multi-market or international lifecycle programmes
• Exposure to SMS, Direct Mail, or multi-channel lifecycle programmes
• Basic HTML/CSS knowledge for email formatting or troubleshooting
• Experience with Shopify or another eCommerce platform

Job Summary: 

We are seeking a highly analytical, systems-oriented, and seasoned Lifecycle & Performance Senior Analyst to lead the reporting integrity and performance visibility for Ruggable’s growth and retention engines. Reporting to the Director of Reporting, Analytics & Insights, you will serve as primary authority on marketing data, ensuring our data architecture—from reporting and UTM management to segmentation using an RFM model—is accurate, actionable, and standardized across all global storefronts.

The Lifecycle & Performance Analyst is the connective tissue between raw data and marketing execution. You are a power user of marketing platforms such as Klaviyo, PostScript, Meta, and Google, with the technical agility to build the reporting frameworks that allow us to mimic and scale US-based insights across our international storefronts.

Beyond reporting, you are a strategic partner in real-time decision-making. You provide the data-backed conviction required for high-impact pivots—whether that means optimizing intraday paid spend, shifting budget between channels, or deploying rapid-response retention tactics during high-stakes promotional windows. You ensure that every investment shift, from acquisition to lifecycle, is driven by clear performance signals and a deep understanding of incremental value.

What You’ll Do: 

Retention, Lifecycle, & Reporting Infrastructure 

• Creative Performance: Produce creative-asset-level reporting by systematically pulling all deployed Email, SMS, and Direct Mail assets and pairing each with its associated engagement, revenue, and efficiency metrics for executive-ready weekly business readouts
• Revenue Forecasting: Build and maintain daily and weekly lifecycle revenue forecasts grounded in historical performance curves, leveraging cohort-based analysis to project final revenue outcomes from early and incomplete data
• Channel Preference: Analyze customer engagement across Email and SMS to determine channel preference and optimal send strategies, informing decisions around single-channel versus multi-channel lifecycle execution
• A/B Testing: Lead A/B test analysis across lifecycle channels, ensuring statistical significance, validating test outcomes, and translating results into clear, actionable recommendations for optimization and scale
• LTV Modeling: Own lifetime value and lifetime revenue modeling across lifecycle programs, leveraging cohort analysis to evaluate performance by acquisition channel, first product purchased, and repeat purchase behavior over time
• Discount Analysis: Track and analyze discount usage across lifecycle channels, reporting on where and when promotions are applied and quantifying overall discount rate by channel and customer segment
• Subscriber Value: Monitor and report on average value per subscriber and revenue per subscriber for Email and SMS programs, surfacing trends that inform list growth strategy and lifecycle investment decisions

Performance Insights & Growth Analytics 

• Investment Agility: Support real-time decisions around spend pivots, identifying when to shift investment up or down based on intraday performance, MER, and ROAS targets
• Tracking & Attribution Governance: Take a lead role in UTM parameter management. You will establish and enforce a standardized UTM taxonomy across all channels to prevent data fragmentation and ensure flawless attribution

Analytical Operations & Team Support

• Global BI Infrastructure: Lead the functional transition from Looker to Sigma, building high-performance automated Retention and Paid dashboards that aggregate data from all storefronts into a unified, self-service "source of truth."
• Data Stewardship: Partner with Data Engineering to optimize marketing data tables, ensuring that international data sets are clean, validated, and aligned with US reporting logic
• Operational Reporting & Performance: Own the end-to-end delivery of weekly and monthly business reports, providing context-rich narratives and "so-what" insights that diagnose the impact of promotions, spend pivots, and A/B tests
• Ad Hoc Analysis: Respond to time-sensitive analytical requests from Marketing and Executive leadership, rapidly synthesizing cross-channel data into clear, decision-ready insights while maintaining alignment with established reporting frameworks and metric definitions
• The Cross-Functional Bridge: Serve as the primary analytical liaison between channel owners, Tech, and Digital leadership; translating marketing requirements into technical specifications to ensure our data infrastructure evolves with the business strategy

What You’ll Need to Have:

Required: 

• Experience: 4–5 years of professional experience with a proven track record across both Retention and Growth analytics (ideally in a high-growth DTC environment)
• Platform Mastery: Deep, hands-on experience in Klaviyo (or a similar email platform), Postscript (or a similar SMS platform), Shopify as well as Google Ads and Meta Ads Manager, specifically in how they ingest and report data
• Technical Agility: Advanced SQL skills and a proven ability to learn new platform UIs or API documentation quickly to support emerging channels
• BI Expertise: Direct experience with Looker (LookML) and / or Sigma. Experience with BI migrations is a major plus
• Metric Fluency: Expert-level understanding of the relationship between LTV, ROAS, MER, CPA, CPC, and CTR
• Operational Tooling: Functional experience with Feedonomics, Klaviyo / Postscript, GA4, Heap
• Collaborative Mindset: Experience acting as a bridge between technical teams and marketing stakeholders to drive cross-functional projects

Preferred: 

• Data Engineering Exposure: Experience working within Snowflake or AWS environments and a strong understanding of data warehousing principles
• Engineering Workflow: Familiarity with version control software (e.g., GitHub) and working alongside Data Engineering teams to build/maintain clean tables
• Growth Mindset: A self-starter who is excited by the prospect of building from the ground up and thrives in the fast-paced, high-ownership environment of a startup

Compensation:

• $115,000 - $140,000 per year base salary
• An annual bonus percentage that varies based on level of role
• Employer matching (up to 3% of base salary) for company sponsored 401K plan
• Location: Remote (Option to be hybrid if you're based in LA)

We’re looking for a multi-faceted Senior Graphic Designer to join our creative team. In this role, you’ll be responsible for bringing brand stories to life across a variety of platforms. You’ll collaborate with marketing, copy, and product teams to deliver compelling designs that are strategic, on-brand, and user-focused. 

What You’ll Do: 

• Collaborate with Art Director to develop moodboards and style guides for new product launches
• Collaborate with graphic design team, copywriters, and other cross-functional partners to translate consumer insights and business objectives into thoughtful creative solutions
• Develop concepts, layouts and designs that align with brand standards while pushing creative boundaries 
• Lead design execution across multiple channels including paid, organic social, email, and web 
• Manage multiple projects and deadlines in a fast-paced environment
• Execute creative concepts from ideation to final delivery with attention to detail and consistency 
• Stay up to date with design trends and tools 

What You’ll Need to Have:

Required: 

• 5+ years of experience
• 2 years of experience at a DTC brand/retail 
• Strong portfolio showcasing a range of design work, specifically digital 
• Must be proficient in Figma
• Must be proficient in Adobe Creative Suite 
• Must have basic motion experience (think a little more beyond a simple flashing GIF)
• Solid understanding of layout, typography, and color sensibility 
• Experience with creating accessibility friendly assets
• Excellent communication and collaboration skills
• Ability to manage time effectively and meet deadlines
• Experience working with established brand systems
• Experience working with retail brands 
• Experience working in a performance marketing environment

Contract Details:

• $60-$90/hr
• 4 month contract 
• Los Angeles, Hybrid

Job Summary:

Ruggable is seeking a commercially-driven, analytical, and highly organized Senior Manager, Digital Merchandising to lead the delivery of a best-in-class global shopping experience. Reporting to the Senior Director of eCommerce, you will be the primary architect of Ruggable’s digital storefront, ensuring our product catalog is presented with precision, relevance, and commercial intent.

Success in this role means moving beyond "site maintenance" to "active trading."  You will work in close partnership with UX/UI, Creative Marketing, and Digital Content teams to build a cohesive user journey that balances storytelling with shopability. As an expert communicator with a rare taste level and a discerning eye for brand elevation, you possess a unique ability to weave data and commercial objectives into sophisticated briefs and on-site experiences that inspire creative teams and align leadership. You lead with a refined, confident POV, ensuring every user journey is culturally relevant, brand-consistent, and aesthetically superior.

In this capacity, you will manage a team of Site Merchandisers, implementing new procedures and building efficiencies across existing workflows while fostering an environment that motivates and inspires. You are a Figma power-user, a project management powerhouse, and a "launch day" leader who ensures marketing and site updates go live flawlessly and on schedule across our NA, AU, and EU storefronts.

What You'll Do:

Strategic Campaign Leadership & Product Flow

• Unified Campaign Vision: Serve as the authoritative voice for site experience during campaign planning. Partner with Creative Marketing to ensure brand campaigns are translated effectively to the digital storefront, taking Paid, Retention, and Social partners on a clear, confident journey
• Monthly Product Flow Planning: Lead the planning of monthly product flows, driving the team to upload products and assets much further in advance to ensure a proactive, "clean" site transition and reduce last-minute "fire drills"
• Launch Day "Command Center": Lead the end-to-end execution of launch days. Coordinate the exact moment products go live alongside marketing pushes, ensuring 100% alignment across all digital touchpoints
• UX/UI Collaboration: Maintain a continuous feedback loop with the UX/UI team to optimize site components, ensuring that new features or layout changes enhance both the aesthetic "taste level" and the commercial conversion of the site
• Visualization via Figma: Leverage Figma to prototype new site experiences and merchandising layouts. Use these mockups to bridge the gap between Creative vision and UI constraints, aligning stakeholders before engineering execution

Commercial Site Trading & Data Storytelling

• Active Site Trading: Maintain a relentless "trading" mentality. Proactively read out business performance week-to-week, leveraging BI tools and Yotpo insights to identify opportunities for maximizing AUV, AOV, CVR, RPV, and cash sales
• Analytics Partnership: Maintain close connectivity with the Analytics team to evolve our reporting. Engage the Analytics team in our strategic roadmap so they can help tell the story of site performance through actionable metrics
• Customer Insight Integration: Partner with the Consumer Experience (CE) Lead to digest product feedback and Yotpo reviews, using findings to influence site tagging, filtering logic, and "Shop the Look" modules
• Catalog Mastery: Oversee the Catalog Specialist to ensure total data integrity. Guarantee every product is accurately tagged, categorized, and attributed for optimal searchability

Operational Excellence & Team Leadership

• Process Innovation: Audit existing workflows to identify friction points. Implement new, high-efficiency procedures and "net new" operational frameworks that increase the team's speed-to-market
• Rigorous Site QA: Establish and enforce a "zero-defect" QA standard across the team. Lead the QA process across mobile and desktop to ensure all filters, tags, and navigation paths function perfectly
• Motivational Leadership: Act as the primary driver of team morale and inspiration. Foster a culture of high-ownership, commercial curiosity, and pride in "site perfection" among the Site Merchandisers

Site Experience & Product Discovery

• Constructor Ownership: Own the search and browse experience. Level up site complexity by introducing personalized product recommendation sequencing and sophisticated cross-sell carousels
• Navigation Evolution: Obsess over the details of site navigation and filtering across all global storefronts (NA, AU, EU) to ensure discovery is frictionless

What You’ll Need to Have:

Required:

• Experience: 7+ years in site merchandising (D2C/Apparel/Home décor preferred) with 3-5+ years of direct people management experience
• Visualization Skills: Well-versed in Figma for prototyping and site experience planning
• Platform Mastery: Deep, hands-on experience in Shopify, Constructor, Yotpo, and BI tools (Sigma/Looker/GA4)
• Project Management & Tooling Architecture: Expert-level proficiency in managing complex, cross-functional workflows. You must demonstrate "power-user" depth in Jira/Confluence, Asana, and Airtable
• Analytical Mindset: You are acutely aware of the relationship between AOV, CVR, traffic, and revenue
• International POV: Proven experience building digital strategies across multiple countries (specifically NA to AU/EU synchronization)
• Cross-Functional Synergy: Proven ability to work alongside UX/UI designers and Creative directors to maintain the highest visual standards without compromising on site performance or technical feasibility
• Strategic Communication & Elevated POV: An expert communicator with a rare taste level and a discerning eye for brand elevation. You possess a unique ability to weave data and commercial objectives into sophisticated briefs and on-site experiences that inspire creative teams and align leadership. You lead with a refined, confident POV, ensuring every user journey is culturally relevant, brand-consistent, and aesthetically superior
• Executive Presence: Exceptional communication skills and the ability to argue for strategy based on data in front of Executive leadership
• Strategic Intuition: A unique blend of technical "horsepower" and business "gut"—you know when the data is telling a story and when it needs deeper interrogation
• Leadership: A "confident guide" who can align disparate teams (Creative, Retention, Paid, PR and Social) under a single site vision and create/implement net-new procedures with urgency

Preferred:

• Growth Mindset: A proactive problem solver who is obsessed with the technical details of site "perfection"
• Visual POV: Experience attending shoots and collaborating with studio teams to produce high-performing imagery

Compensation:

• $150,000 per year base salary
• An annual bonus percentage that varies based on level of role
• Employer matching (up to 3% of base salary) for company sponsored 401K plan
• The position is currently hybrid (3 days in office), based in our corporate Torrance, CA location