Business Operations Specialist

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family. 

We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here!

Role Overview

Remodel Health is seeking a proactive, detail-oriented Business Operations Specialist. This is a unique, split-role position designed to provide dedicated support to both our Financial Operations and Sales Operations departments.

As a Business Operations Specialist, you will work under different management structures depending on your current focus area. You will be expected to bolster each department during their respective busy seasons, ensuring seamless service for our clients and internal teams. The ideal candidate is a numbers person who is technically savvy, exceptionally organized, works both quickly and accurately, and thrives in a cross-functional environment.

Primary Responsibilities

Financial Operations (FinOps)

• Payment Processing: Ensure accurate and timely processing of premium payments on behalf of members toward their health insurance plans.
• Automation & Setup: Set up members for automatic withdrawals with carriers via management of member datasets, broker portals, and insurance carrier communication.
• Billing Functions: Assist with creating and sending invoices, payment matching, and other banking functions.
• Audit & Compliance: Perform regular audits to ensure all members are in the proper status with their insurance plans and that billing data is 100% accurate.

Sales Operations (SOps)

• Quoting & Analysis: Support growth teams by running client quotes, generating proposals, and providing plan design comparisons and financial analysis.
• Data Integrity: Scrub data and work extensively with employee censuses to ensure accurate storage of information within the Remodel Health platform.
• Market Analysis: Provide analysis on health insurance marketplaces and medical data to support revenue growth and retention.
• Channel Support: Interface with Business Development and Account Management teams to provide cohesive support for clients throughout their journey.

Qualifications & Skills

• Mindset: A proactive self-starter and team player with a hunger for knowledge and a positive attitude.
• Technical Proficiency: Expert-level experience with Microsoft Office 365 (especially Excel and Power BI), Google GSuite (Sheets, Docs), Sage (or similar accounting software), and Salesforce (or similar CRM).
• Analytical Skills: Strong accounting and data skills or a deep understanding of formula-based calculations and data analysis.
• Organizational Excellence: High level of detail, accuracy, and the ability to multitask across multiple projects while meeting strict deadlines.
• Communication: Exceptional customer service and communication skills, with the ability to collaborate with internal teams.

Education & Experience

• Education: Bachelor’s Degree required.
• Licensing: Indiana Health License is preferred.
• Experience: Previous experience in sales, high-traffic operations, payroll processing, insurance, or banking is considered a significant plus.

Benefits & Work Environment

• Location: This is a full-time, permanent position located in downtown Indianapolis.
• Schedule: In-office four days per week, with work-from-home Fridays.
• Perks:
• Full health benefits (Life, disability, dental, and vision).
• 401(k) match.
• Generous PTO.
• Sabbatical PTO available after 5 years.

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family. 

We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here!

Remodel Health is looking for a proactive, positive, self-starter and team player with a love for details and numbers. The role requires strong analytical skills and problem solving to ensure successful and complete premium payments are completed. We are looking for someone who is extremely organized, hardworking, an excellent communicator, and technically savvy. Our Finance team needs someone who is cross-functionally inclined and will find great joy in working with the rest of the operations teams, including Customer Success (support), Advisement, Product/Engineering, and Launch.

This role requires the highest level of quality and care while overseeing the delivery of multiple projects. If this sounds like you, explore the job specifics below. 

Responsibilities

• Ensuring accurate and timely processing of invoices and premium payments on behalf of members toward their health insurance plans. This can include making manual payments online or through automated phone systems, setting up members on automatic withdrawal with their carrier, and accepting payments and matching payments via the bank (i.e. positive pay)
• Assisting with billing-related functions including but not limited to sending invoices, pulling ACH payments, and making cost adjustments
• Performing a variety of audits to ensure payment/billing functions are performed accurately and all members are in proper status with their health insurance plans in a timely manner
• Utilizing multiple systems to problem solve, review, and audit data
• Identifying opportunities for process efficiency and automation to improve accuracy and performance speed
• Providing support and guidance to the operations team on payment/billing questions and best practices
• Maintain a positive attitude and contribute to a harmonious and cooperative spirit within the organization.
• Perform special projects at management's request and all other duties as assigned.

Qualifications

• High level of detail, organization, accuracy, and efficiency
• Accounting skills or understanding of formula-based calculation
• Tool experience with: Microsoft Office 365 (especially Excel and Power BI), Google Gsuite products (Sheets, Docs), PowerBi, QuickBooks or similar accounting software, Salesforce or similar CRM
• Knowledge with processing payroll and/or banking experience a plus

Education & Experience

• Bachelor's Degree required
• Indiana Health License preferred

Benefits

• Full health benefits offering, including life, long-term disability, dental, and vision
• Generous PTO
• 401(k) match
• Sabbatical PTO available after 5 years 

This is an in-office position in downtown Indianapolis four days/week, with work from home Fridays.

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family. 

We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here!

We are looking for a highly driven, team-oriented self-starter to join our growing Customer Success team! This role requires someone who is extremely organized, hardworking, an excellent communicator, and technically savvy. The ideal candidate would enjoy serving others and problem solving on a daily basis. 

If this sounds like you, explore the job specifics below:

Responsibilities

• Lead, monitor, and supervise organizations and their respective employees with execution of healthcare solutions.
• Assist with annual renewal applications during the open enrollment period. 
• Support annual renewal production goals. 
• Assist and support colleagues with new and existing client needs.
• Learn, embrace and utilize technology solutions.
• Maintain a positive attitude and contributes to a harmonious and cooperative spirit within the organization.
• Identify opportunities to cross-sell new/renewal accounts alongside other departments.
• Perform special projects at management's request.
• All other duties as assigned.

Qualifications

• 3-5 years of customer service experience with larger accounts
• Project management experience  
• Process development

Education & Experience

• Bachelor's Degree required
• Health & Life License preferred
• Health Insurance experience preferred

Benefits

• Full health benefits offering, including life, long-term disability, dental, and vision
• Generous PTO
• 401(k) match
• Sabbatical PTO available after 5 years 

This is an in-office position in downtown Indianapolis four days/week, with work from home Fridays.

About Remodel Health

Remodel Health is revolutionizing the way employers deliver health benefits—shifting from one-size-fits-all group plans to personalized, cost-effective solutions through Individual Coverage Health Reimbursement Arrangements (ICHRA). Our mission is to transform health benefits to resource organizations with missions that matter, helping them better care for their teams while reducing cost and complexity. By combining innovative technology with high-touch service, we empower employers to offer benefits that truly meet the needs of their people.

As an organization founded on faith-based principles, we started out serving mission-driven employers such as churches, Christian schools, and faith-based nonprofits. With growing momentum in the market, our reach has expanded to include private-sector employers and small businesses looking for more sustainable and flexible solutions.

We replace outdated models with individualized plans that simplify administration, reduce costs, and align with employee needs. With a team that values collaboration, efficiency, and results, we help customers navigate change with confidence and clarity.

Backed by leading investors and trusted by a growing number of employers, brokers, and payors nationwide, Remodel Health is leading a category-defining movement in employer-sponsored healthcare. As market demand accelerates and regulatory support grows, we are uniquely positioned to drive the next chapter of innovation in health benefits—while staying grounded in our commitment to serve with care, purpose, and excellence.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here!

We are looking for a highly driven, team-oriented self-starter to join our growing Compliance team! The Compliance Analyst will ensure that our company adheres to legal and internal regulations. This candidate will work closely with our Head of Compliance to develop a strong compliance program around ERISA, BSA/AML, HIPAA and HITRUST and more. This role requires someone who is extremely organized, hardworking, an excellent communicator, and detail oriented.

If this sounds like you, explore the job specifics below:

Responsibilities

• Contract and Legal Document Execution: Manage the entire execution lifecycle, ensuring proper signatory authority, legal review, and secure archiving of all binding agreements.
• Policy and Procedure Development: Create, update, and implement company policies and procedures to maintain regulatory compliance.
• Regulatory interpretation/analysis: Analyze and interpret new or changing industry and regulatory developments and assess their impact on the organization.
• Auditing and Monitoring: Conduct regular audits, test controls, and monitor business activities to ensure adherence to policies and regulations.
• Risk Assessment: Identify potential areas of compliance vulnerability and risk; develop and implement corrective action plans for resolution of problematic issues.
• Cross-functional collaboration: Work with other departments to provide guidance, support, and training on compliance matters.
• Reporting: Prepare reports on compliance activities, manage external requests for information, and respond to inquiries from regulatory agencies.

Experience and Skills:

• 1-2 years of experience in health insurance preferred
• Strong understanding of industry specific regulations and standards
• High ethical standards, integrity, and professionalism

Education:

• Bachelor’s degree in Pre-Law, Business Administration, Healthcare Administration, ERM or Finance.

Benefits:

• Full health benefits offering, including life, long-term disability, dental, and vision
• Generous PTO
• 401(k) match
• Sabbatical PTO available after 5 years of employment

This is an in-office position in downtown Indianapolis four days/week, with work from home Fridays.

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platforms and products enable organizations to transition from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience tailored to each employee and their family.

We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here!

We are looking for a highly driven, team-oriented self-starter to help us grow one of our core product offerings, PeopleKeep! As a Benefits Advisor, you will play an integral role in onboarding and enrolling both new and existing PeopleKeep members. For new members, you are the gateway to an individual's experience with PeopleKeep in the pursuit of major medical and ancillary options. For new and existing members, you are the primary subject matter expert in health benefits. You are also key in helping members understand what benefits are available to them, how PeopleKeep fits into their benefits, and how their benefits actually work.

Responsibilities

• Sell individual health insurance and ancillary policies based on member needs
• Apply and enroll individuals into insurance plans and programs
• Abide by insurance standards and HIPAA regulations
• Customize insurance programs to suit individual client needs
• Maintain electronic records
• Work as an advocate for the employee and employer
• Educate customers on our products and services

Qualifications

• Outstanding verbal and written communication skills
• Be comfortable working in multiple technology platforms
• Strong ability to manage time effectively
• Data analysis and problem-solving skills
• Capacity to work beyond 40 hours per week in Q4
• Strong organization skills and attention to detail
• Must have, or be able to obtain, a health insurance license
• Flexible to adapt to a constantly changing environment
• Willingness to learn and grow into a health benefit subject matter expert
• Strong collaborative team player

Education & Experience

• Bachelor's Degree preferred
• Health Insurance experience strongly preferred

Benefits

• Full health benefits offering, including life, long-term disability, dental, and vision
• Generous PTO
• 401(k) match
• Sabbatical PTO available after 5 years 

This is an in-office position in downtown Indianapolis four days/week, with work from home Fridays.

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family. 

We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here!

We are looking for a highly driven, team-oriented self-starter to join our Account Management team! Please explore the job specifics below:

Remodel Health is looking for a proactive, positive, self-starter and a team player with a drive to retain and grow revenue with our strategic broker partners. Specifically, you will be responsible for developing and executing winning strategies with an assigned group of clients and brokerage agencies. By understanding their needs and collaborating with CFOs, HR Directors, and CEOs of organizations, as well as Producers, Account Executives and Account Managers of strategic broker partners, to continue improving their partnership with Remodel Health, you will renew and expand existing revenue for the company. This role will support multiple brokerage agencies and their corresponding client accounts, with approximate annual revenue of $2M+.

Responsibilities:

• Create trusting relationships with assigned brokerage partners that lead to future quoting opportunities
• Mine and collect quoting opportunities with assigned broker/agency partners
• Subject matter expert in all areas (ICHRA, HSA, Off-Exchange, On-Exchange, HRA, etc.)
• Responsible to evaluate and restrategize our custom solution each year with the client and identify new product solutions to meet identified needs
• Responsible to plan and organize the annual renewal process for assigned organizations
• Monitor and provide consultation for compliance measures of assigned organizations
• Expectation to build relationships and customer loyalty that lead to referrals
• Work in partnership with our sales division to set expectations and the timeline for onboarding an organization
• Provide ongoing training, support, and education for the Broker, HR Director, CFO, and executive stakeholders
• Responsible to provide monthly updates on each account to Director
• Quarterly meetings with assigned agencies and organizations built around an annual retention goal

Requirements:

• 2+ years of experience managing clients with greater than $50,000 in annual revenue
• Professional experience in health insurance or health-tech preferred
• Proven consultative sales skills with the ability to hit or exceed sales quota
• Experience working with brokerage agencies preferred
• Ability to articulate value proposition to C-Level, Finance, and HR executives
• Currently hold or willingness to obtain a Health and Life Producer License

Additional Information:

• Some travel required to provide on-site support and advisement

How you'll be cared for at work:

• Full health benefits offering, including life, long-term disability, dental, and vision
• Generous PTO
• 401(k) match
• Sabbatical PTO available after 5 years
• Work from home program (4/1) 
  
  

This is a full-time, permanent position based in Indianapolis, IN.

About Remodel Health

Remodel Health is revolutionizing the way employers deliver health benefits—shifting from one-size-fits-all group plans to personalized, cost-effective solutions through Individual Coverage Health Reimbursement Arrangements (ICHRA). Our mission is to transform health benefits to resource organizations with missions that matter, helping them better care for their teams while reducing cost and complexity. By combining innovative technology with high-touch service, we empower employers to offer benefits that truly meet the needs of their people.

As an organization founded on faith-based principles, we started out serving mission-driven employers such as churches, Christian schools, and faith-based nonprofits. With growing momentum in the market, our reach has expanded to include private-sector employers and small businesses looking for more sustainable and flexible solutions.

We replace outdated models with individualized plans that simplify administration, reduce costs, and align with employee needs. With a team that values collaboration, efficiency, and results, we help customers navigate change with confidence and clarity.

Backed by leading investors and trusted by a growing number of employers, brokers, and payors nationwide, Remodel Health is leading a category-defining movement in employer-sponsored healthcare. As market demand accelerates and regulatory support grows, we are uniquely positioned to drive the next chapter of innovation in health benefits—while staying grounded in our commitment to serve with care, purpose, and excellence.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here!

Why Remodel Health?

• Lead in a High-Growth, Disruptive Market
  Join a company at the forefront of the ICHRA movement—one of the most promising shifts in employer-sponsored healthcare—backed by strong investor conviction and market momentum.
• Build in a Category-Defining Company
  Help define not just a product, but a whole category. Remodel is uniquely positioned to influence the future of health benefits, with a differentiated model and growing traction across key stakeholders.
• Collaborate with a Visionary, Values-Driven Team
  Work alongside a leadership team deeply committed to innovation, impact, and humility—where open-mindedness, creativity, and mission-driven thinking guide strategic decisions.
• Drive Real-World Impact at Scale
  Your work will directly contribute to helping real people—families, small business owners, and employees—access better health coverage options that fit their lives.

Role Summary

We are looking for a highly driven, team-oriented self-starter to join our growing PeopleKeep Customer Support team! This role requires someone who is extremely organized, hardworking, an excellent communicator, self-motivated, and technically savvy. We are seeking candidates with strong client-facing and problem-solving skills to help ensure clients successfully select health plans and manage their health expenses. Our PeopleKeep Support team needs someone who is cross-functionally inclined and will find great joy in collaborating with Sales, Customer Success, Product and Marketing teams in ensuring clients' success with the PeopleKeep platform from onboarding to renewal.

Key Responsibilities

• Provide direct support to employers and employees via phone, email, and chat regarding their HRAs and health benefit options
• Communicate plan details, deadlines, and confirmation notices to ensure clarity and confidence in the process.
• Learn, embrace and utilize technology solutions to track, document, and manage support interactions.
• Identify opportunities to streamline processes and improve the customer experience
• Collaborate cross-functionally with internal teams to resolve issues and ensure a seamless customer journey.
• Achieve annual new and renewal production goals. This includes monitoring progress toward goals on an ongoing basis and making any changes in work habits or workflows to achieve short- and long-term goals.
• Assist and support colleagues with new and existing client needs.
• Maintain a positive attitude and contribute to a harmonious and cooperative spirit within the organization.
• Identify opportunities to cross-sell new/renewal accounts alongside other departments.
• Perform special projects at management's request.
• All other duties as assigned.

Qualifications

• 3–5 years of experience in a customer-facing role (support, advisement, or insurance preferred)
• Strong written and verbal communication skills
• Ability to multitask across systems and keep accurate documentation
• Calm, empathetic demeanor when handling complex or sensitive issues
• Building teams and processes

Preferred Attributes

• Bachelor's Degree or combined equivalent of education and experience
• Health & Life License (or ability to obtain shortly after hire) required

Additional Information

• Must be willing to travel as required.

Why Join Remodel Health?  

• Full health benefits offering, including life, long-term disability, dental, and vision
• Generous PTO
• 401(k) match
• Sabbatical PTO available after 5 years of employment

This is an in-office position in downtown Indianapolis four days/week, with work from home Fridays.

Software Engineer at Remodel Health

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family. 

We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here!

The Product Team is looking for a Software Engineer to join our lean and dedicated group of Engineers. You will have the opportunity to be a key team member in a growth-focused startup environment. Be both supported and challenged to grow your skillset, and work within a tight-knit team that values learning and teamwork.  

In our stack, we use modern tools like React, Redux, Material UI, .NET Core, SQL Server and Azure.  We have automated build deploy processes and value strong testing methodologies with automated tooling to help. 

Responsibilities

You will be responsible for integrating with third-party APIs, developing web services, coding in the UI and backend (including SQL) and making architecture decisions. You will be responsible for the quality of your work and be challenged to develop and maintain well-tested code, from idea to production. You will develop software that performs well and supports an engaging user experience. You will have a voice in the technical direction of the team.

Qualifications

• 2+ years of software experience
• Experience writing and consuming REST APIs
• A strong foundation of Object Oriented patterns
• Good understanding of data structures
• Strong communication skills
• Experience developing web services using C# or Java
• Develop web applications using JavaScript frameworks such as React, Angular or Vue.

Benefits

• Full health benefits offering, including life, long-term disability, dental, and vision
• Generous PTO
• 401(k) match
• Sabbatical PTO available after 5 years 

This is an in-office position in downtown Indianapolis four days/week, with work from home Fridays.

Junior Software Engineer at Remodel Health

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family.

We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here!

The product team is looking for a Junior Software Engineer to join our lean and dedicated group of Engineers. You will have the opportunity to be a key team member in a growth-focused startup environment. Be both supported and challenged to grow your skillset, and work within a tight-knit team that values learning and teamwork.  

In our stack, we use modern tools like React, Redux, Material UI, .NET Core, SQL Server and Azure.  We have automated build deploy processes and value strong testing methodologies with automated tooling to help.  

Responsibilities and Duties

You’ll be responsible for integrating with third-party APIs, developing web services, coding in the UI and backend (including SQL) with the guidance and direction of your Engineering Peers. You’ll be responsible for the quality of your work and be challenged to develop and maintain well-tested code, from idea to production. You'll develop software that performs well and supports an engaging user experience.

Requirements

• 0-1 years of software experience
• Experience writing & consuming REST APIs
• A strong foundation of Object Oriented patterns
• Good understanding of data structures
• Strong communication skills and work ethic
• Experience developing web services using C# or Java
• Developing web applications using JavaScript frameworks such as React, Angular, or Vue

Benefits

• Full health benefits offering, including life, long-term disability, dental, and vision
• Generous PTO
• 401(k) match
• Sabbatical PTO available after 5 years

This is an in-office position in downtown Indianapolis four days/week, with work from home Fridays.

Launch Coordinator

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family. 

We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here!

Position Summary

The Launch team is looking for a Launch Coordinator to join us in providing flawless execution for onboarding new Remodel Health customers. You will partner with an organization’s key decision makers to successfully implement their health benefit strategy. With this role, you will oversee the new customer onboarding journey for organizations that decide to partner with Remodel Health.

If this sounds like you, explore the job specifics below.

Responsibilities: 

• Serve as the primary point of contact for new clients during their onboarding experience
• Guide organizations through a defined timeline to implement their health benefits strategy
• Facilitate virtual kickoff calls and employee education sessions, occasionally supporting onsite events
• Track project milestones, maintain accurate documentation, and monitor employee enrollments
• Utilize project management skills to manage onboarding workflows, key stakeholder expectations, communication, and reporting.
• Collaborate with Sales and Operations to ensure a seamless customer handoff
• Proactively manage multiple onboarding projects at once while maintaining excellent service
• Contribute to the ongoing improvement of internal processes and the customer experience 

Qualifications

• Strong organizational and time management skills; thrives in a deadline-driven environment
• Effective communicator with the ability to lead group discussions and provide clear direction
• Confident using technology and willing to learn new software platforms
• Detail-oriented and solutions-focused, with strong problem-solving skills
• Team player with a humble, teachable attitude and a willingness to ask questions and grow
• Comfortable working independently while collaborating across departments
• Periodic travel is required to support onsite client launches
• Extended hours are required during busy season

Education & Experience

• Bachelor's Degree required
• 1+ years of prior experience in Customer Service and/or Health Insurance (preferred but not required)

Benefits

• Full health benefits offering, including life, long-term disability, dental, and vision
• Generous PTO
• 401(k) match
• Sabbatical PTO available after 5 years 

This is an in-office position in downtown Indianapolis four days/week, with work from home Fridays.

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family. 

We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here!

The Product Team is looking for a Tech Lead, Software Engineer to join our lean and dedicated group of Engineers. You will have the opportunity to be a key team member in a growth-focused startup environment. Be both supported and challenged to grow your skillset, and work within a tight-knit team that values learning and teamwork.  

In our stack, we use modern tools like React, Redux, Material UI, .NET Core, SQL Server and Azure.  We have automated build deploy processes and value strong testing methodologies with automated tooling to help. 

Responsibilities

The Senior Software Engineer will be responsible for integrating with third-party APIs, developing web services, coding in the UI and backend (including SQL) and making architecture decisions. You’ll be responsible for the quality of your work and be challenged to develop and maintain well-tested code, from idea to production. You'll develop software that performs well and supports an engaging user experience. You’ll have a voice in the technical direction of the team. As a Senior you take on the most
complex projects, work full stack, and help architect solutions. You also mentor other members on the team to grow their skills..

Qualifications

• 5+years of software experience
• Mastery of writing & consuming REST APIs
• A strong foundation of Object Oriented patterns
• Good understanding of data structures
• Strong communication skills and work ethic
• Skilled developing web services using C# or Java
• Develop web applications using JavaScript frameworks such as React, Angular or Vue.

Benefits

• Full health benefits offering, including life, long-term disability, dental, and vision
• Generous PTO
• 401(k) match
• Sabbatical PTO available after 5 years 
• Hybrid work from home program (4/1)

This is an in-office position in downtown Indianapolis four days/week, with work from home Fridays.

Executive Customer Success Representative

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family. 

We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here!

Job Summary

We are seeking a highly driven, team-oriented, and proactive Customer Success Representative to join our growing PeopleKeep Customer Success team.

This role is ideal for someone who is:

• Exceptionally organized and detail-oriented
  
  
• A strong communicator (both written and verbal)
  
  
• Technically savvy and comfortable navigating systems
  
  
• Client-focused with strong problem-solving abilities
  
  
• Self-motivated and energized by collaboration

The Customer Success Representative plays a critical role in ensuring employers successfully implement, adopt, and retain their HRA and health benefit solutions. This position partners cross-functionally with Sales, Customer Support, Product, Operations, and Marketing to deliver a seamless client experience from onboarding through renewal.

Key Responsibilities

Account Management & Relationship Ownership

• Serve as the primary point of contact for assigned employer accounts.
• Build strong, ongoing relationships that drive long-term retention and satisfaction.
• Monitor account health and proactively mitigate churn risk.
• Lead year-over-year strategy conversations and renewal planning.
  
  

Onboarding & Lifecycle Management

• Lead onboarding for new accounts, ensuring smooth implementation and adoption.
• Actively monitor progress through first reimbursement to confirm a successful launch.
• Guide employers through plan setup, changes, renewals, and key lifecycle milestones.
  
  

Education & Advisory

• Educate employers on HRAs, health benefit design, compliance considerations, and deadlines.
• Host employer admin meetings and employee education sessions to drive engagement and platform adoption.
• Support insurance enrollment application submissions in accordance with state and federal licensing requirements.
  
  

Customer Communication & Support

• Respond to client emails, calls, and meeting requests in a timely and professional manner.
• Collaborate cross-functionally to resolve issues and advocate for customer needs.
• Escalate compliance concerns or customer-impacting issues with urgency and clarity.
  
  

Performance & Continuous Improvement

• Track, review, and report on account performance and internal metrics.
• Maintain accurate documentation within internal systems to ensure visibility across teams.
• Contribute frontline feedback and insights to leadership and Product to inform improvements.
• Support teammates and assist with special projects as needed.

Benefits

• Health benefits like medical, dental, and vision
• Competitive pay, 401 (k), and profit-sharing incentives
• Work-provided computer and an adjustable standup desk
• Generous paid time off
• Work from home program (4/1)

This is an in-office position in downtown Indianapolis four days/week, with work from home option Fridays.

Sales Operations Analyst (SOA)

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family. 

We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here!

Position Summary

Remodel Health is looking for a proactive, positive, self-starter and team player to join our Sales Operations Team! As a Sales Operations Analyst (SOA), you will be responsible for providing support on various projects to promote revenue growth and retention. You will interface directly with the Business Development, Account Executive, and Account Management teams, and you will work alongside other revenue generation channels developed to support the growth objective. You will also work with the Product, Marketing, Implementation, and Customer Success teams to provide cohesive support for our clients.

You will be expected to grow in expertise in the Remodel Health software platform, and its evolving features, as well as our core product, ICHRA+, as a SOA. This role will report to the Manager of Sales Operations who will help provide direction in response to the needs of revenue growth and retention. 

Responsibilities

• Enter with a hunger for knowledge and a desire to see career growth within a sales organization that is producing rapidly
• Support growth teams with proposal generation by providing plan design comparison, financial analysis, network analysis, and sales collateral
• Understand the steps of the sales process across multiple delivery channels to help improve sales processes and better support the unique needs of each sales channel
• Provide tracking data for revenue generation activity for Sales Leadership
• Manage timeline expectations and deliver necessary materials in a timely, complete, and professional manner
• Provide support to Implementation and Customer Success teams to provide a seamless customer journey
• Provide additional project-based support for Sales Teams in line with the evolving needs of the organization
• Function as an early adopter of new features platform features to provide first-hand expertise throughout all of Remodel Health
• Ensure the accurate storage of data within the Remodel Health software platform
• Seek continued improvement of internal processes with an emphasis on efficiency and accuracy
• Provide analysis on health insurance marketplaces and medical data

Qualifications

• Time management skills. Able to work independently across multiple projects and meet deadlines
• A proactive attitude. Willing to identify gaps and create solutions for internal processes
• Ability to learn new things quickly
• Willingness to work with other internal team members effectively
• Excellent organizational skills and ability to multitask
• Ability to display exceptional customer service skills
• Great communication skills
• Previous experience in sales or high-traffic operations environment
• Background experience in health insurance a plus, but not required
• Data analysis understanding required

Education & Experience

• Bachelor's Degree required
• Indiana Health License preferred

Benefits

• Full health benefits offering, including life, long-term disability, dental, and vision
• Generous PTO
• 401(k) match
• Sabbatical PTO available after 5 years 

This is an in-office position in downtown Indianapolis four days/week, with work from home Fridays.

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family. 

We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here!

In our stack, we use modern tools like React, Redux, Material UI, .NET Core, SQL Server and Azure and AWS. We have automated build deploy processes and value strong testing methodologies with automated tooling to help. While you may be skilled in these technologies, it’s more important to have leadership tendencies and a drive to complete items with your team. You are especially good at team-building and helping people develop their careers in Software Engineering as our company grows. You thrive in a player-coach environment where you’ll spend roughly 50% of your time in the code and 50% of your time leading your team and collaborating with other stakeholders. 

Responsibilities

The Tech Lead, Software Engineering, is an integral part of the Product and Software Engineering organization at Remodel Health! You will enjoy working at the intersection of technology, the healthcare industry, customer success (both internal and external), product management and software architecture. You will directly manage a team of 5-7 Software Engineers (Jr through to Sr) in the development of software projects towards company goals. You will help define systems architecture as well as help define product roadmap. Most importantly you will manage the team and define and execute processes to ensure successful team execution. 

Tactical Level Execution 

• Full participant in the Product / Engineering Agile development framework; playing the role of Scrum Master for the team 
• Collaborate with Leadership, Engagement, Care, Finance, Marketing, DevSecOps, Product, Software Architecture and even external customers as needed to define and prioritize work items 
• Participate in software development to achieve sprint goals
• Ensure the creation of quality code development towards company work items (epics, stories, bugs) with the team 
• Validate feature requests or bugs with product management 
• Work with Product to keep the product backlog clean and accurate and prioritized ● Guide employee onboarding for your team 
• Team development activities like coordinating trainings, ongoing 1/1s and annual employee reviews 

Strategic Level Items

• Build a high performing Software Engineering team; executing efficiently and effectively in the delivery of quality software 
• Build relationships with other team leaders in the company to ensure accurate prioritization of team’s work items 
• Work with Product Management to define and execute product vision 

Qualifications

• 3+ years technical experience, software engineering or comparable 
• Leadership skills reflective of an entrepreneurial mindset (get it done and iterate is better than perfection) 
• Strong knowledge of the U.S. Healthcare Systems preferred 
• Skilled in Agile software development processes 
• Communication and presentation skills 
• A strong collaborator with various types of stakeholders, both technical and business
• Experience developing web services using C# or Java
• Develop web applications using JavaScript frameworks such as React, Angular, or Vue

Benefits

• Health benefits like medical, dental, and vision 
• Competitive pay, 401(k), and profit-sharing incentives 
• Work-provided computer and an adjustable standup desk 
• Generous paid time off
• Hybrid work from home program (4/1) 

This is an in-office position in downtown Indianapolis four days/week, with work from home Fridays.

About Remodel Health

Remodel Health is revolutionizing the way employers deliver health benefits—shifting from one-size-fits-all group plans to personalized, cost-effective solutions through Individual Coverage Health Reimbursement Arrangements (ICHRA). Our mission is to transform health benefits to resource organizations with missions that matter, helping them better care for their teams while reducing cost and complexity. By combining innovative technology with high-touch service, we empower employers to offer benefits that truly meet the needs of their people.

As an organization founded on faith-based principles, we started out serving mission-driven employers such as churches, Christian schools, and faith-based nonprofits. With growing momentum in the market, our reach has expanded to include private-sector employers and small businesses looking for more sustainable and flexible solutions.

We replace outdated models with individualized plans that simplify administration, reduce costs, and align with employee needs. With a team that values collaboration, efficiency, and results, we help customers navigate change with confidence and clarity.

Backed by leading investors and trusted by a growing number of employers, brokers, and payors nationwide, Remodel Health is leading a category-defining movement in employer-sponsored healthcare. As market demand accelerates and regulatory support grows, we are uniquely positioned to drive the next chapter of innovation in health benefits—while staying grounded in our commitment to serve with care, purpose, and excellence.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here!

Why Remodel?

• Lead in a High-Growth, Disruptive Market
  Join a company at the forefront of the ICHRA movement—one of the most promising shifts in employer-sponsored healthcare—backed by strong investor conviction and market momentum.
• Build in a Category-Defining Company
  Help define not just a product, but a whole category. Remodel is uniquely positioned to influence the future of health benefits, with a differentiated model and growing traction across key stakeholders.
• Collaborate with a Visionary, Values-Driven Team
  Work alongside a team deeply committed to innovation, impact, and humility—where open-mindedness, creativity, and mission-driven thinking guide strategic decisions.
• Drive Real-World Impact at Scale
  Your work will directly contribute to helping real people—families, small business owners, and employees—access better health coverage options that fit their lives.

Role Summary:

We are looking for a highly driven, team-oriented self-starter to join our growing Business Development team! This role requires someone who is hardworking, an excellent communicator, and a natural relationship builder. We are looking for someone with a strong network of group health insurance consultants throughout the assigned regional territory. 

If this sounds like you, explore the job specifics below:

Responsibilities:

• Build value-add partnerships with Group Benefits Brokers within the assigned territory through targeted outreach and expert education
• Engage and educate prospective and existing broker partners around Remodel Health’s unique approach to the ICHRA 
• Drive quote inflow from new and established partners
• Work alongside the account executive team to support the ICHRA exploration process with prospective clients
• Collaborate with Remodel Health’s internal stakeholders to build process around broker/carrier partner outreach, education, and product delivery
• Deliver competitive and market information to Remodel Health stakeholders to help inform decision-making around product, marketing, and sales strategy
• Communicate broker and carrier feedback to the marketing team to help inform the creation of future content
• Provide thought leadership ideas and approaches to sales productivity challenges
• Report directly to the territory VP of Business Development, cooperatively outlining partnership strategy and objectives within the assigned territory

Requirements:

• Experience developing strong channel partner relationships and driving mutual value through those relationships
• Deep network of group health insurance consultants
• Proven consultative sales skills with the ability to hit or exceed sales quota
• Ability to articulate value proposition to C-Level, Finance, HR and Insurance executives
• 5+ years experience in B2B sales with a history of driving, managing, and closing
• Professional experience in health insurance, health-tech or insurance-tech preferred
• Passion for coming alongside organizations in need of support
• Currently hold or willingness to obtain a Health and Life Producer License
• Based in the Western region of United States

Benefits:

• Full health benefits offering, including life, long-term disability, dental, and vision
• Generous PTO
• 401(k) match
• Sabbatical PTO available after 5 years