Reporting to:

Data Protection & Compliance Lead (day-to-day)
Data Protection Officer (formal oversight)

Hours:

Part-time (5 days per week – hours to be agreed)

Salary:

To be discussed

Role Purpose

To support the delivery of Reform UK Party Ltd’s data protection and compliance programme by acting as the first-line handler of Subject Access Requests (SARs), data rights requests, complaints, and suppression requests through the Zendesk platform.

This role is central to ensuring the Party meets its legal obligations under the UK GDPR, Data Protection Act 2018, Data Use and Access Act 2025, and PECR 2003, while also supporting the rollout of a new public-facing Compliance Portal and transparency framework.

You will play a key role in restoring and maintaining operational control, consistency, and audit readiness across all data protection interactions.

Key Responsibilities

Zendesk Case Management (Core Function)

• Act as the primary handler of inbound Zendesk tickets, including:
  • Subject Access Requests (SARs)
  • Data rectification and erasure requests
  • Objections to processing (Article 21)
  • Suppression (“do not contact”) requests
  • General data protection enquiries and complaints
• Ensure all requests are:
  • Logged correctly
  • Categorised appropriately
  • Tracked against statutory deadlines (e.g. 30 days under UK GDPR Article 12)

Identity Verification & Intake Control

• Apply Article 12(6) UK GDPR identity verification requirements where necessary
• Ensure requests are valid before progressing
• Issue acknowledgements and manage intake communications using approved templates

Data Gathering & Internal Coordination

• Liaise with internal teams (Membership, Campaigns, IT, Legal, Treasury) to:
  • Identify whether personal data is held
  • Retrieve relevant datasets
  • Confirm data sources and processing purposes
• Track and chase internal responses against defined timelines (e.g. 10 to 15 day return targets)

Redaction & Disclosure Preparation for Legal

• Escalate to Legal / DPO for review, redaction and sign-off prior to disclosure

Suppression & Data Rights Handling

• Maintain and update suppression records to ensure individuals do not receive further communications where requested
• Ensure suppression requests are correctly reflected across systems (e.g. Reform Pro, mailing workflows)
• Support transition to automated suppression via the Compliance Portal

Compliance Portal Integration (New Function)

• Support the rollout and operation of the Compliance Portal, including:
  • Processing requests submitted via online forms
  • Monitoring portal-driven workflows
  • Ensuring alignment between portal submissions and Zendesk tickets
• Contribute to continuous improvement of user journeys and request handling

Record Keeping & Audit Readiness

• Maintain accurate records of:
  • Requests received
  • Actions taken
  • Deadlines and outcomes
• Support production of reports and metrics, including:
  • Volume and type of requests
  • Response times
  • Compliance performance indicators
• Ensure readiness for ICO engagement or audit scrutiny

Escalation & Risk Identification

• Identify and escalate:
• Complex or high-risk requests
• Potential data breaches or systemic issues
• Repeated or vexatious request patterns
• Support implementation of improved processes where issues are identified

Person Specification

Essential

• Strong organisational and administrative skills
• High attention to detail and ability to handle sensitive information confidentially
• Clear written communication skills (professional and structured)
• Ability to follow defined processes and workflows
• Comfortable working with digital systems (Zendesk or similar ticketing platforms)

Desirable

• Experience in:
• Data protection / GDPR environments
• Customer service or case handling roles
• CRM or ticketing systems (e.g. Zendesk, Intercom)
• Understanding of:
• UK GDPR principles and individual rights
• Political campaigning or electoral processes

Key Behaviours

• Accuracy over speed – getting it right matters
• Calm under pressure – especially when handling complaints or high volumes
• Structured thinker – able to follow and apply processes consistently
• Discreet and professional – handling sensitive personal data appropriately
• Proactive – identifies issues and suggests improvements

Governance & Accountability

• All work is undertaken under the direction of the:
• Data Protection & Compliance Lead (operational control)
• Data Protection Officer (legal oversight)
• Final decisions on disclosure, refusal, or exemptions remain with the DPO / Legal
• The role operates within the Party’s Data Protection & Information Governance Framework

Why This Role Matters

This is not a standard admin role. It will sit at the heart of:

• Legal compliance
• Public trust
• Regulatory scrutiny (ICO, Electoral Commission)
• Operational efficiency

Handled well, it:

• Reduces complaint volumes
• Prevents regulatory escalation
• Enables scalable, automated compliance via Zendesk and the Compliance Portal

Future Development

The role is expected to evolve as:

• Zendesk automation increases
• The Compliance Portal becomes fully operational
• Request volumes grow

There is potential for:

• Increased responsibility
• Greater involvement in compliance operations
• Expansion into wider governance or data protection support functions

Reform UK is looking for a Creative Intern to join our fast-moving media team.

This is a unique opportunity to learn how high-impact political content is made and seen by millions. You’ll help produce engaging videos, graphics, and campaign content across social media, events, and national platforms — gaining hands-on experience in one of the most dynamic creative environments in Britain.

What you’ll do

    •    Support the team in editing videos, creating graphics, and preparing campaign materials.

    •    Assist with adapting content for different platforms (TikTok, Instagram, YouTube, Twitter/X, and live events).
    •    Help with organising footage, basic edits, resizing, subtitling, and preparing assets for publishing.

    •    Learn how to translate messages into engaging visuals and video content.

    •    Bring fresh ideas and enthusiasm to the team.

What we’re looking for

    •    A strong interest in video, design, and digital content creation.

    •    Basic knowledge of editing software (Premiere Pro, Final Cut, DaVinci, or similar). Graphic design or motion skills are a plus but not essential.

    •    Eagerness to learn and work in a fast-paced, deadline-driven environment.

    •    An eye for visuals, storytelling, and what works on social media.

    •    Politically aware and keen to understand the impact of communications in politics.

Why join Reform UK?

This isn’t just another internship. Politics moves fast — and you’ll be right at the centre of it. You’ll gain real-world experience, see your work make an impact, and build a portfolio of content that reaches a national audience. 

From viral social clips to large-scale campaign launches, your contribution will matter.

Please provide a short portfolio, showreel, or examples of any creative work you’ve done (this can include university projects, personal work, or anything you’re proud of).

Graphic Designer (Print & Campaign Materials) – Reform UK Head Office

As Reform UK’s national operation continues to expand, we are looking to engage a Graphic Designer with a strong focus on print and physical materials to support our growing communications and campaign teams.

This role will focus on producing high-quality printed materials that communicate Reform UK’s message clearly and professionally, from literature and mail-outs to manifestos, brochures, signage, and merchandise.

You will play an important role in shaping the physical visual identity of Reform UK, ensuring our printed materials are consistent, well-produced, and impactful across the country.

Key Responsibilities

• Design literature, leaflets, and direct mail materials for national and local communications.

• Produce layouts for manifestos, policy documents, commercial brochures and more.

• Design signage, event graphics, banners, and display materials.

• Create artwork for merchandise and branded materials.

• Ensure brand consistency across all printed outputs.

• Work closely with the communications and operations teams to translate messaging into clear and effective printed design.

• Prepare print-ready artwork and support production with external printers and suppliers when required.

Requirements

• Proven graphic design experience, ideally in print-focused roles such as marketing, publishing, branding, advertising, or commercial design.

• Strong proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop).

• Strong understanding of print production, layout design, typography, and visual hierarchy.

• Experience preparing print-ready artwork and working with printers or production suppliers.

• Ability to manage multiple projects and tight deadlines.

• Strong attention to detail and ability to maintain consistent brand standards.

• A strong commitment to the values and mission of Reform UK.

The Role

This is an opportunity to join Reform UK’s growing Head Office team, helping produce the printed materials, literature, and branded assets that support the party’s expanding national presence.

Video Editor – Reform UK Head Office

As Reform UK’s digital presence continues to grow, we are looking to engage a Video Editor to support our Head Office creative team, producing a wide range of video content for social media and digital platforms.

This role will focus on creating fast-paced, engaging video content that helps communicate Reform UK’s message clearly and effectively online. The ideal candidate will be comfortable producing everything from quick-turnaround social media clips and vlog-style content to polished brand and campaign videos.

Working closely with the communications and digital teams, you will help ensure Reform UK maintains a strong, professional, and highly engaging video presence across all platforms.

Key Responsibilities

• Edit short-form video content for platforms including X, TikTok, Instagram, Facebook, and YouTube.

• Produce vlog-style and behind-the-scenes content that feels authentic and engaging for social audiences.

• Create fast-turnaround edits responding to political developments, media moments, and campaign messaging.

• Deliver polished brand and campaign videos for announcements, digital campaigns, and communications.

• Add subtitles, motion graphics, music, and visual elements to enhance engagement and accessibility.

• Work closely with the communications and social media teams to translate messaging into effective video content.

• Ensure all video output remains consistent with Reform UK’s brand and messaging.

Requirements

• Proven video editing experience, ideally within social media, digital content, marketing, media, or production environments.

• Strong proficiency in Adobe Premiere Pro and familiarity with After Effects.

• Experience creating short-form content for TikTok, Instagram Reels, and YouTube Shorts.

• Strong understanding of social media storytelling, pacing, and audience engagement.

• Bring ideas to improve our social content and online reach. 

• Ability to work quickly and manage tight turnaround deadlines.

• Strong attention to detail and ability to maintain high production standards.

• A commitment to the values and mission of Reform UK.

The Role

This is an opportunity to join Reform UK’s growing Head Office creative operation, helping produce the video content that drives the party’s digital reach and supports one of the fastest-growing political movements in Britain.

Graphic Designer (Social Media) – Reform UK Head Office

As Reform UK’s digital and communications output continues to grow, we are looking to engage a Graphic Designer focused on social media content to support our Head Office communications team.

This role will focus on creating high-impact visual content for Reform UK’s social media channels, helping translate political messaging into clear, engaging, and highly shareable digital content.

Working closely with the communications and digital teams, you will help produce graphics, motion assets, and digital content that strengthens Reform UK’s online presence and ensures our message reaches audiences across the country.

Key Responsibilities

• Design engaging graphics for social media platforms, including X, Facebook, Instagram, TikTok, and YouTube.

• Produce motion graphics and animated assets to support digital campaigns and increase audience engagement.

• Create branded templates and visual systems for consistent social media output.

• Work closely with the communications and social media teams to translate messaging into effective visual content.

• Design digital graphics for announcements, campaigns, media moments, and policy messaging.

• Ensure brand consistency across all digital outputs.

Requirements

• Proven graphic design experience, ideally in digital content, social media, marketing, or media environments.

• Strong proficiency in Adobe Creative Suite, particularly Photoshop, Illustrator, and After Effects.

• Experience producing motion graphics or animated content for social media.

• Strong understanding of digital design, typography, and visual hierarchy, particularly for mobile-first platforms.

• Ability to work quickly and manage multiple projects in a fast-paced environment.

• Strong attention to detail and commitment to maintaining consistent brand standards.

• A commitment to the values and mission of Reform UK.

The Role

This is an opportunity to join Reform UK’s growing Head Office creative operation, helping produce the social media graphics and digital content that support the party’s expanding national presence.

As we expand our operations, we are establishing the Reform UK Research Department (RRD) – the party's nerve centre and intellectual engine. The RRD will provide cutting-edge research, analysis, and support to our leader, communications, policy and campaign teams, enabling rapid crisis management and robust scrutiny.

We are seeking talented Research Analysts to join our Research Team. This is an exciting opportunity to contribute to party. You will play a key role in producing high-quality briefings, investigations and materials that continue to drive our party's agenda forward.

Key Responsibilities:

• Deliver 24/7 wraparound support for the Party Leader, MPs and senior figures, including daily briefings, specialist reports, emergency responses and speech narratives.
• Collaborate with press and communications teams to produce daily press briefings, lines to take, rebuttals for our elected officials, and candidates, as well as assisting with op-eds.
• Conduct longer-term research, including maintaining a political events grid, submitting FOI requests, undertaking investigations and performing crucial opposition research.
• Provide sign-off processes to ensure all party materials from press, communications and policy departments are resilient and watertight.
• Support coordination efforts to align departments, spokespeople and written outputs, ensuring consistency across the party.
• Assist with campaign research, preparing candidates for debates, public appearances, leaflets, and direct mails.
• Contribute to training initiatives, building capacity through candidate events and internal development.
• Work with AI tools to enhance efficiency in research and analysis tasks.
• Engage in administrative support for policy and research working groups, including coordination with experts, think tanks, campaign groups, and NGOs.

Essential Requirements:

• A degree in Politics, Economics, Law, History, or a related field or equivalent professional experience.
• Proven experience in political research, policy analysis, or a similar role, ideally within a political party, think tank, or research organisation.
• Strong analytical skills with the ability to handle specialist areas such as economics, immigration, healthcare, or foreign policy.
• Excellent written and verbal communication skills, with a track record of producing clear, concise briefings and reports under tight deadlines.
• Familiarity with research tools, including AI applications, databases and data analysis software.
• Ability to work weekends and evenings, including out-of-hours shifts.
• A passion for Reform UK's values and a commitment to driving political change.
• High levels of discretion, attention to detail, and the ability to thrive in a fast-paced environment.

Desirable Skills:

• Experience with Freedom of Information (FOI) requests, opposition research, or investigative work.
• Knowledge of media and communications strategies in a political context

Role Summary

Shape the future of Britain. Help craft the policies that will define the next election.

Reform UK is seeking a sharp, driven, and detail-oriented Policy Advisor to join our Westminster HQ and help shape the party’s policy platform across the UK. With local, devolved, and general elections on the horizon, this is a unique opportunity to contribute directly to Reform UK’s manifestos and national strategy.

You’ll play a key role in researching, developing, and delivering bold, evidence-based policies - ensuring they are both impactful and compliant with regulatory requirements.

If you’re politically aware, passionate about reform, and ready to help us change the direction of the country, this is the role for you.

Key Responsibilities

Policy Development

• Draft and develop policy proposals for inclusion in devolved manifestos, ensuring compliance with our guidelines.
• Coordinate and support policy development sessions, stakeholder consultations, forums, and internal workshops.
• Produce high-quality materials: policy papers, briefings, and research summaries.
• Track political, legislative and public opinion trends across the UK to inform policy direction.

Research & Analysis

• Conduct data-driven research on priority issues for Reform UK. 
• Provide analytical support including impact assessments, briefing notes and evidence-led evaluations of policy ideas.
• Ensure all research outputs meet the standards required by Electoral Commission reporting.

Project Management

• Maintain meticulous records of activities and expenditure.
• Support timely delivery of all outputs and reporting milestones.
• Assist in drafting the Policy Development Review and Expenditure Review for final cost reports.
• Retain all evidence (invoices, receipts, records) as per PPERA audit requirements (minimum two years).

Compliance & Reporting

• Track budgets and activities related to policy work funded by the Electoral Commission.
• Help prepare and submit key reports, ensuring full transparency and audit-readiness.
• Make sure all records are accurate, accessible, and compliant with data regulations.
• Apply best practice procurement and value-for-money principles to everything we do.

Essential Skills & Experience

• Experience in political research, policy development or manifesto writing.

• Excellent writing skills - clear, concise, persuasive.

• Good knowledge of UK political structures, legislative processes, and upcoming elections.

• Familiarity with the Political Parties, Elections and Referendums Act (PPERA).

• Highly organised and detail-oriented - especially when it comes to compliance and record-keeping.

• Comfortable working to deadlines in a fast-moving environment.

• Ideally a background in politics, public affairs, consultancy, or Parliament.

• A genuine alignment with Reform UK’s mission and values.

Reform UK is expanding its freelance events talent pool and is seeking driven, experienced Event Producers to help deliver a programme of high-profile, broadcast-ready political events across the United Kingdom.

This is an opportunity to join a small, trusted team responsible for producing some of the most visible political conferences and rallies in the country. The environment is fast-paced, high-pressure, and outcomes matter. We are looking for people who thrive in that setting.

You will work primarily from Reform UK’s Westminster HQ, with regular travel required at short notice, including evenings and weekends.

What to expect:

As a Freelance Event Producer, you will work with our in-house team to take ownership of events from concept through to delivery, ensuring each production meets Reform UK’s creative, operational, and political objectives.

You will be responsible for:

• Owning the end-to-end delivery of assigned events, from initial concept to live execution and breakdown

• Developing creative approaches to event delivery while maintaining message discipline and brand standards

• Sourcing, securing, and assessing venues nationwide, including conducting site visits and feasibility reviews

• Managing event budgets, supplier contracts, and financial controls

• Producing health & safety documentation, including risk assessments and operational briefings

• Working closely with the Event Lead to resolve issues, make decisions on logistics and production, and deliver under pressure

What We’re Looking For

• Candidates with a background in Event Planning and/or Production.
• Strong organisational and communication skills, with the ability to juggle multiple tasks and meet tight deadlines.
• A full UK driving licence is preferable.
• A proactive, can-do mindset with the ability to work both independently and collaboratively.

Reform UK is looking for a Video Editor to join our exceptional creative team.

This role is all about producing a high volume of sharp, engaging video content that cuts through on social media, at events, and on broadcast platforms. If you can deliver impactful edits quickly and consistently, this is your chance to have your work seen by millions.

What you’ll do
    •    Edit video content for digital and live use: social media clips, campaign films, event videos, promotional trailers, and broadcast-ready pieces.

    •    Adapt content for different platforms (TikTok, Instagram, YouTube, Twitter/X, live screens, and TV) while keeping a consistent look and feel.

    •    Work closely with the wider team to turn around edits on tight deadlines.

    •    Translate complex messages into clear, powerful, and visually engaging videos.

    •    Ensure every edit is polished, accurate, and ready for a national audience.

    •    Bring energy, creativity, and fresh ideas to push our video output further.

What we’re looking for

    •    A strong showreel/portfolio demonstrating creativity, storytelling, and attention to detail.

    •    Proven experience editing video in a fast-paced environment.

    •    Strong skills in Adobe Premiere Pro (After Effects, Photoshop, and motion graphics a strong plus).

    •    Politically aware — you’ll understand the pace, tone, and impact of working in politics.

    •    Confidence working to tight deadlines and producing a large volume of edits without losing quality.

    •    A strong eye for pacing, framing, audio, and visual impact.

Why join Reform UK?

This isn’t just another editing role. Politics is 24/7 — and your work will be right at the centre of it. You’ll create content that defines how millions of people see one of the fastest-growing political movements in Britain. From social feeds to national media and live rallies, your edits will have a direct, visible impact.

Please provide and attach a PDF portfolio with links to previous video work, or a link to your showreel/website (if you have one) on your application.

Job Title: Press Officer
Location: London, United Kingdom
Hours: Full-time

Role Overview
As our Press Officer, you’ll be at the heart of our mission to communicate Reform UK’s message to the public. You’ll be part of a team creating powerful articles, press releases, and social media content, along with innovative advertising campaigns that capture attention, energise our supporters, and clearly lay out our vision for the future.

We are looking for applicants that are Reform UK members and believe in what we stand for.

Key Responsibilities

• Written Output: Write, edit, and distribute high-quality articles, press releases, and statements that reflect the party’s positions and priorities.
• Social Media Management: Develop and post engaging content for our social media platforms, ensuring our messaging remains consistent and impactful.
• Creative Marketing: Create and and develop advertisements and campaigns that promote our values and policies across multiple channels.
• Media Relations: Cultivate and maintain strong relationships with journalists, editors, and media outlets to secure coverage and manage inquiries.
• Strategy Development: Work with leadership to craft and execute our short and long term goals.
• Monitoring and Reporting: Track media coverage and public sentiment to provide actionable insights and adapt messaging as needed.

Qualifications and Skills

• Proven experience in writing, communications, public relations, or journalism, ideally in a political or campaign environment.
• Writing and editing skills with a keen eye for detail and a flair for persuasive communication..
• Creative thinking and the ability to develop innovative advertising and marketing materials.
• A strong commitment to the values and mission of Reform UK.

Bookkeeper / Accountant

Location: Westminster

Employment Type: Full Time 

Reports to: Management Accountant 

Role Overview

We are seeking a detail-oriented and proactive Bookkeeper / Accountant to assist in the day-to-day financial operations of our business. The successful candidate will have a strong understanding of double-entry bookkeeping, excellent attention to detail, and the ability to work independently while contributing to the wider finance team.

Key Responsibilities

• Maintain accurate financial records across sales ledger, purchase ledger, cash books, and general ledger.

• Perform bank and balance sheet reconciliations to ensure data accuracy and completeness.

• Support month-end and year-end closing processes, including journal postings and accruals.

• Assist in preparing management accounts and financial reports as required.

• Ensure compliance with internal controls and accounting policies.

• Participate in the testing and implementation of new financial systems and procedures.

• Liaise with internal departments and external stakeholders (e.g. suppliers, auditors) when required.

Skills & Experience

• Proven experience in bookkeeping or accounting roles.

• Proficient in Sage (experience with other accounting software is an advantage).

• Strong understanding of double-entry accounting principles.

• Excellent numerical accuracy and attention to detail.

• Able to work independently and manage multiple priorities effectively.

• Strong communication and organisational skills.

Graphic Designer (Evenings & Weekends) – Reform UK Head Office

As Reform UK’s digital and communications output continues to ramp up, we are looking to engage a Graphic Designer who can work across evenings and weekends to support our team.

This role will focus on producing high-impact graphics for social media, helping our communications team respond quickly to political developments, media moments, and campaign messaging outside of standard working hours.

As Britain’s fastest-growing political movement, our digital presence moves quickly. This position is ideal for a designer who thrives in a fast-paced environment and enjoys creating bold, shareable content that reaches large audiences online.

Key Responsibilities

• Design compelling graphics for social media platforms including X, Facebook, Instagram, TikTok, and YouTube.

• Produce rapid-turnaround creative responding to breaking political news and media moments during evening and weekend shifts.

• Create and maintain branded templates to ensure consistency across Reform UK’s digital output.

• Develop motion graphics and animated assets to support digital engagement.

• Work closely with the communications and social media teams to translate political messaging into impactful visual content.

• Support the production of digital advertising graphics and campaign materials when required.

Requirements

• Proven graphic design experience, ideally in political campaigns, advocacy, news/media, or fast-paced commercial environments.

• Strong proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects, InDesign).

• Strong understanding of branding, typography, and visual hierarchy, particularly for digital content.

• Ability to work quickly and accurately under pressure.

• Awareness of the UK political and media landscape.

• Availability to work evenings and weekends to support the communications team when output is at its busiest.

• A strong commitment to the values and mission of Reform UK.

The Role

This is an opportunity to support Reform UK’s growing Head Office creative operation, ensuring our messaging remains strong, responsive, and visually impactful as our national presence continues to expand.

Please provide and attach a PDF portfolio of previous graphic design work, or link to your website (if you have one) on your application. 

Reform UK is expanding its freelance production team and is seeking experienced Production Managers to deliver complex, high-profile political events across the United Kingdom.

This role is hands-on, operational, and delivery-focused. You will work alongside our in-house team and take on responsibility for turning creative and strategic direction into safe, well-executed live events - often under significant time pressure and public scrutiny.

You will work primarily from Reform UK’s Westminster HQ, with frequent travel required at short notice, including evenings and weekends.

What to expect:

As a Freelance Production Manager, you will be responsible for the technical and operational delivery of assigned Reform UK events, ensuring production runs safely, on time, and to specification.

You will be responsible for:

• Managing all technical and production elements of assigned live events, including staging, AV, lighting, sound, power, and infrastructure

• Advancing events with venues and suppliers, producing detailed production schedules and technical plans

• Managing production budgets in line with agreed costings and scope

• Overseeing build, show, and break periods on site, acting as the primary operational point of contact

• Coordinating suppliers, crew, stewards, and venue teams to ensure smooth delivery

• Ensuring all health & safety requirements are met, including risk assessments, method statements, and compliance documentation

• Troubleshooting live issues quickly and decisively, maintaining calm and control in high-pressure environments

What We’re Looking For

• Proven experience as a Production Manager on live events (political, broadcast, conference, or large-scale public events preferred)
• Strong technical understanding of live event production systems and workflows
• Excellent organisational and time-management skills
• Ability to lead teams on site and make clear decisions under pressure
• Strong communication skills and attention to detail
• A proactive, problem-solving mindset
• A full UK driving licence is desirable

Position: IT Administrator 

Department: Operations

Reports to: Head of IT 

Location: Leicestershire or Westminster (Full Time Contract)

Role Overview

We are looking for a friendly, tech-savvy Systems Support and IT Administrator professional to help our team across the country. You’ll provide guidance and support to users of all IT skill levels, ensuring smooth operation of internal systems and tools.

This is a hands-on, varied role suited to someone who enjoys problem-solving, improving processes, and helping people at all levels feel confident with technology.

Key Responsibilities:

• Support users across the country with everyday IT tasks, answering questions and providing guidance as needed.
• Set up and manage email accounts, user profiles, and permissions.
• Administer internal systems, such as CRM platforms and other office software.
• Provide phone and remote support, adapting explanations to suit different skill levels.
• Maintain and update spreadsheets, databases, and internal documentation.
• Help improve IT processes and recommend system enhancements.

Essential Skills and Experience:

• Comfortable using standard office systems (e.g., Google Workspace, spreadsheets, email, and document management).
• Experience with user account management and CRM or internal admin systems.
• Excellent communication and problem-solving skills, able to explain technical concepts simply and clearly.
• Friendly, patient, and adaptable, capable of supporting users with a wide range of IT experience.
• Able to work independently and as part of a small team.
• Familiarity with helpdesk or ticketing systems.
• Interest in improving IT processes and user experience.