The AI Operations Strategy Director will work in alignment with the broader company's AI Strategy & Execution plan to design, lead, and execute Realtor.com's enterprise approach to embedding artificial intelligence (AI) into the Finance organization's operational workflows.

This leader is a hands-on builder and implementer — someone who can identify high-value automation opportunities, direct a team of engineers, and ship working solutions. They serve as the connector between F\finance, product, data, operations, and engineering, translating cross-functional needs into automation solutions that deliver real leverage. They bring deep technical and operational fluency, and hands-on AI tools expertise. 

This senior individual contributor role reports directly to the Chief Financial Officer and works closely with functional leaders to identify, build, and scale AI-powered workflow automation across the Consumer organization. They will partner with the Chief of Staff on organization-wide adoption, training, and governance initiatives.

What You'll Do:

• Drives measurable productivity improvements across the Consumer org by translating AI strategy into actionable, implemented initiatives.
• Owns the full project pipeline actively identifying, scoping, and prioritizing automation opportunities across Marketing, Brand, Acquisition, Product, Design, Research, News & Insights, and Analytics and drives them through to implementation.
• Owns a portfolio of AI "Hero Use Cases" (5–6 per planning cycle) with clear problem statements, business cases, success metrics, and automation targets and is directly accountable for delivering them.
• Develops frameworks for evaluating, piloting, and scaling AI solutions that deliver tangible business impact, including 4–8 week pilots with defined success criteria and ROI validation before scaling.
• Designs and builds agentic AI workflows including function-specific and "manager" agents in partnership with functional leaders and AI Solutions Engineers.
• Builds reusable prompt libraries, playbooks, and lightweight automations by role and function to drive everyday adoption.
• Establishes the Consumer org's AI operating model across four pillars: Access, Training, Playbooks, and Governance including guardrails and approval paths for new AI agents and tools 
• Establishes operational metrics and dashboards to track AI's impact on productivity per headcount, time savings, throughput, and tooling cost avoidance.
• Communicates progress, milestones, and business outcomes to executive leadership through concise, data-backed storytelling.
• Ensures responsible and ethical AI adoption, maintaining compliance, trust, and organizational integrity.

What You'll Bring:

• Demonstrated experience implementing AI or automation solutions in large-scale operational environments. Experience with Claude (or like technologies) required.
• Strong technical fluency comfortable working directly with engineers, reviewing implementations, and getting hands-on with tools. This is a technical role first.
• 12+ years in technical operations, workflow automation, or technology enablement; at least 3 years in a hands-on implementation capacity.
• Bachelor’s degree or equivalent experience.
• Proven track record of shipping taking AI or automation projects from concept through production at scale.
• Operational background required: experience designing, improving, or scaling complex operational workflows.
• Marketing experience a plus familiarity with campaign workflows, creative pipelines, channel management, consumer research, and product development is valued but not required.
• Strong analytical, systems-thinking, and cross-functional leadership skills.
• Proven ability to convert data and ideas into strategic, actionable business plans
• Excellent communication and executive presentation skills

Key Competencies: 

• Builder Mentality: Ships first, refines second. Moves from idea to working solution fast.
• Technical Acumen: Gets their hands dirty with tech.
• Strategic Vision: Connects operational pain points to enterprise-level transformation.
• Innovation Mindset: Constantly evaluating emerging AI technologies and patterns for business impact.
• Analytical Rigor: Data-driven decision-making with measurable results.
• Collaboration & Influence: Builds trust across departments and levels.

How We Work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

How We Reward You:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

SENIOR FINANCIAL ANALYST, FP&A

The Impact

At http://Realtor.com , you’ll be a key member of our best-in-class FP&A team, building the financial models that help us understand our business and drive our strategy forward. This role is designed for a curious, resourceful learner and automation-minded analyst who finds professional satisfaction in building clean, logical, driver-based models and maintaining meticulous file hygiene. You will act as a strategic partner to your business area, working side-by-side with leaders to explain the "why" behind the numbers, ensuring every decision is built on a bedrock of accuracy, strategy, and trust.

Core Responsibilities

Strategic Advisory & Business Partnering

• Strategic Business Partner: Manage the P&L for your business units and provide rigorous financial advice, contextualized by company strategies, to executive leadership.
• Strategic Opinions: Go beyond reporting to provide proactive opinions on business strategy and perform ad hoc finance and business case analyses for stakeholders.
• Business Support & Communication: Develop and maintain detailed budget and forecast models, communicating results and insights effectively to all stakeholders.

Financial Rigor & Reporting

• Variance Analysis & Action Planning: Provide P&L owners and Business Partners with budget-to-actual analysis and support managers in the development of concrete action plans to improve variances.
• Executive Reporting: Develop and prepare KPI and financial reports for distribution to senior management, including the preparation of financial package presentation materials.
• P&L Integrity: Ensure the foundational accuracy of your P&L, including month-end accrual and billing accuracy.
• Headcount Management: Manage personnel costs—often the largest P&L driver—by tracking and forecasting both FTEs and contractors to ensure alignment with operational plans.

Systems, Standardization & AI

• Systems Architecture: Build models, create dashboards, and generate reports within the FP&A reporting system, using several different systems such as Adaptive, Excel, and Gsheets.
• Process Improvement: Identify and lead process improvement projects that result in enhanced internal/external reporting and forecasting, with a relentless drive towards improving forecast accuracy.
• AI-Forward Efficiency: Actively leverage AI tools to accelerate data cleaning, audit formulas, and streamline documentation, reclaiming time for deeper analysis.
• File & Data Hygiene: Maintain a gold standard for organization, including logical model flows, intuitive file naming, and clear folder structures that ensure work is documented and scalable.

Qualifications

• Experience: 5+ years of progressive finance experience, ideally in a marketplace, SaaS, or high-growth tech environment.
• Modeling & Rigor: Expert-level ability to build driver-based (PxQ) models. You are naturally disciplined and believe that file structure and naming conventions are a reflection of analytical quality.
• Resourceful Learner: You are a naturally curious problem-solver who enjoys learning new systems and data structures. You take the initiative to find answers and develop compelling data insights independently.
• Detail Obsession: You have the persistence to dig into GL-level discrepancies and the patience to organize "messy" data into clean, repeatable frameworks.
• Professional Judgment: Proven ability to operate with high autonomy while possessing the judgment to proactively loop in management on medium-to-high impact decisions.
• Technical Prowess: Advanced Excel is required. Proficiency with Google Sheets and experience with Adaptive (or similar financial planning tools) is strongly preferred. Familiarity with Oracle, Snowflake, SQL, or Power BI is a plus.
• Modern Mindset: Tech-curious early adopter of AI productivity tools with a passion for automating repetitive tasks.
• Education: Bachelor’s Degree in Finance, Accounting, Business, Economics, or a related quantitative field.

How We Work

We balance accelerated creativity and innovation on a foundation of in-person collaboration and flexibility, from inside and outside of our office walls. This is a hybrid role, one can work three days of their choice in our Austin, TX office and the remaining two days from home. 

Realtor.com® is committed to investing in the health and well-being of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degree and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location