By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn’t just grown a company: we have started a movement that will mainstream cannabis enjoyment for the world.

The company was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience. Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has focused on bringing the richest and most fulfilling experience possible. Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards.

In addition to consumer success, Puffco continually revolutionizes the cannabis industry. Puffco’s corporate culture is built on a team laser-focused on working together to realize the company’s mission and vision. We strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for.

Who Are You: 

We are seeking a technically sharp and process-oriented Systems & Data Specialist to own the backbone of how our customer support team operates. This role sits at the intersection of Customer Support operations and technical infrastructure.

You’ll partner closely with the VP of Customer Support and the Director of Data Engineering to deliver high-impact automations and infrastructure and enable high quality customer support data.

What’s The Role About: 

Platform Logic

• Own the day-to-day health of Zendesk, including triggers, automations, and complex macros
• Ensure customer support form submissions route into Zendesk as properly structured tickets, with the right fields, tags, and assignee logic applied
• Architect and maintain routing logic, SLA policies, and ticket workflows that keep the support queue operating efficiently
• Audit and continuously improve platform configuration to eliminate friction for agents and customers alike
• Document systems thoroughly so institutional knowledge lives in the organization

System Integrations

• Ensure seamless data flow between Zendesk and our CRM, proactively identifying and resolving sync issues
• Build and maintain webhooks and API-based connections that tie our support stack together
• Partner with the broader tech team to scope and implement integrations as our tooling evolves
• Monitor integration health and own incident response when the pipeline breaks

AI Enablement

• Lead the setup, training, and ongoing optimization of the Zendesk AI agent as the organization's capability matures
• Define intent taxonomy and conversation flows that reflect how our customers actually communicate
• Analyze deflection rates, CSAT, and resolution data to tune AI performance over time

Required Qualifications

• 2+ years of hands-on Customer Support platform administration, including triggers, automations, views, and macros
• Working knowledge of APIs and webhooks; you've connected systems before and understand how data moves between them
• Experience maintaining or building CRM integrations in a support context
• Strong documentation habits and a systematic approach to troubleshooting
• Comfortable operating independently and managing competing priorities in a fast-moving environment
• Clear communicator who can translate technical concepts for non-technical stakeholders

Nice to Have

• Experience with low-code automation platforms (Zapier, Workato, or similar)
• Familiarity with scripting or basic coding (JavaScript, Python)
• Prior exposure to AI agent platforms or chatbot tooling (Zendesk AI, OpenAI, or similar)
• Background in e-commerce, DTC, or consumer product support environments
• Experience working within or alongside an engineering team

This hybrid role is based out of our Los Angeles HQ and requires in office work 2 days per week. 

Perks and Benefits: 

• Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off 
• Friendly office in LA Center Studios with a fun casual and comfortable work environment 
• Snacks, lunches, retreats, and SO much more! 

EQUAL EMPLOYMENT OPPORTUNITY

Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

**Additional information about our company can be found at www.puffco.com.

Follow us on Instagram @Puffco

By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn’t just grown a company: we have started a movement that will mainstream cannabis enjoyment for the world.

The company was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience. Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has focused on bringing the richest and most fulfilling experience possible. Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards.

In addition to consumer success, Puffco continually revolutionizes the cannabis industry. Puffco’s corporate culture is built on a team laser-focused on working together to realize the company’s mission and vision. We strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for.

Role Overview

We’re looking for a highly experienced and detail-driven Customer Return Inspector to oversee our customer returns inspection process and help drive quality improvements across the business. In this role, you won’t just inspect returns — you’ll lead inspection standards, identify systemic product issues, and partner cross-functionally to improve product reliability and customer experience at scale.

Key Responsibilities

• Lead daily warranty inspection operations, ensuring accuracy, consistency, and efficiency across all returned product evaluations
• Diagnose and categorize product failures using standardized issue codes, while identifying trends and recurring defects
• Own the integrity and completeness of return documentation, ensuring all items and data are accurately recorded
• Analyze return data to surface insights, root causes, and opportunities for product and process improvement
• Create and deliver monthly reporting on return trends, failure modes, and key quality insights to internal stakeholders
• Partner closely with Customer Care, Quality, Product, and Operations teams to communicate findings and drive corrective actions
• Establish, refine, and enforce inspection SOPs, workflows, and quality standards
• Train, mentor, and support inspectors across domestic logistics facilities, acting as a subject matter expert
• Oversee refurbishment program quality, ensuring repaired products meet Puffco standards before being returned to customers
• Ensure all outgoing shipments (replacements/refurbished units) are accurately processed, packaged, and tracked
• Support testing initiatives, validation efforts, and failure analysis investigations as needed
• Continuously improve inspection processes, tools, and reporting systems
• Perform other duties as required

What We’re Looking For

• Strong analytical mindset with the ability to identify patterns and root causes
• Exceptional attention to detail and process discipline
• Proven ability to lead, train, and influence others in an operational environment
• Effective communicator who can translate technical findings into actionable insights
• Comfortable operating in a fast-paced, high-growth environment
• Proactive, solutions-oriented, and highly accountable

Qualifications

• High school diploma or equivalent required; additional technical or quality-related education is a plus
• 3–5+ years of experience in quality inspection, warranty returns, or consumer electronics diagnostics
• Experience working with SOPs, quality standards, and process improvement initiatives
• Proficiency in Excel or similar tools for tracking, reporting, and analysis
• Familiarity with Puffco products strongly preferred

This role is based out of our Los Angeles HQ and requires in onsite work 5 days per week. 

The compensation for this role is $70,000 for candidates based in Los Angeles, CA. 

Perks and Benefits: 

• Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off 
• Friendly office in LA Center Studios with a fun casual and comfortable work environment 
• Snacks, lunches, retreats, and SO much more! 

 EQUAL EMPLOYMENT OPPORTUNITY

Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

**Additional information about our company can be found at www.puffco.com.

Follow us on Instagram @Puffco

By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn’t just grown a company: we have started a movement that will mainstream cannabis enjoyment for the world.

The company was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience. Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has focused on bringing the richest and most fulfilling experience possible. Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards.

In addition to consumer success, Puffco continually revolutionizes the cannabis industry. Puffco’s corporate culture is built on a team laser-focused on working together to realize the company’s mission and vision. We strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for.

The Sales Operations Coordinator plays a vital role in supporting the Sales Team and will be responsible for delivering exceptional customer service, managing administrative processes and driving internal communications across multiple departments. This role works closely with Sales, Finance and Logistics to ensure a seamless operational flow, maintain strong customer relationships and ultimately help drive the success of our business.

Responsibilities:

Customer Service / Account Management

• Provide prompt, excellent customer service and support via email and phone.
• Follow up with existing accounts, while developing new leads.
• Provide aging reports and financial reconciliation for the Sales Operations team.
• Working closely alongside Accounts Receivable and Accounts Payable to ensure payments match orders.
• Refund reconciliation for outstanding order balances.
• Supporting the sales team via reporting, customer follow-up and ad hoc requests.

Administrative Duties

• Serve as the first point of contact for clients, ensuring they are informed and supported throughout the sales process.
• Follow up with customers to collect proper forms and documents.
• Help maintain strong existing client relationships
• Prepare a variety of daily status reports.
• Update the Sales Database daily, or as needed and/or assigned.
• Checking system synching issues and communicating the proper next steps.
• Assist our Account Managers inter-departmentally with Finance and Logistics.
• Reviewing PACT Act news and regulations and its effects on the industry.
  
  

Qualifications:

• 2+ years' experience working in a similar role
• Strong internal and client-facing communication skills
• Advanced troubleshooting and multi-tasking skills
• Experience working with ERP and/or CRM systems 
• Experience using and multi-tasking within the Salesforce platform
• Passion for customer success and value creation
• Knowledge of Microsoft Office Suite
• Ability to multi-task, prioritize and function well under pressure and tight delivery timeframes
• Ability to function at a high level in either a team environment or independently 
• Requires a high degree of tact, initiative, accuracy, judgment and superior interpersonal skills
•  A polished individual who likes challenges and can contribute their talents to our team environment
• Passion for growth in business administration and development and sales

This hybrid role is based out of our Los Angeles HQ and requires 2-3 days per week in office. 

The compensation range for this role is $68,500 - $70,000. Individual compensation is determined based on experience and skillset. 

Perks and Benefits: 

• Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off 
• Friendly office in LA Center Studios with a fun casual and comfortable work environment 
• Access to Puffco products
• Snacks, lunches, events and SO much more! 

 EQUAL EMPLOYMENT OPPORTUNITY

Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

 HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

 Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

**Additional information about our company can be found at www.puffco.com.

Follow us on Instagram @Puffco

The people at Puffco don’t just create products — we build a bridge for everyone to experience the best that the plant has to offer through technology. We serve a highly engaged community in the millions unlike any other, with more added everyday.  

Puffco has already produced the most awarded devices ever in our space, but for us, this is just the beginning. We’re looking for uniquely excellent people to help shape the future of our industry.

Beyond products, we strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for. 

What’s The Role About:

We are seeking a dedicated and driven Customer Service Representative with strong organizational and detail-orientation skills who thrives in a fast-paced entrepreneurial environment. The Customer Service Representative will facilitate Puffco's relationship with our customers by addressing queries and complaints across various communication channels. You will fit right in if you love connecting with customers, learning about our products, and providing best-in-class customer support.

This hands-on position would suit a self-motivated, results-oriented individual who is comfortable in a casual, but fast paced, environment. You are the first person that our customers contact when they have an issue. The speed, the technical accuracy and the respect you share with the community every day is at the core of whether a prospect chooses to be a Puffco advocate.  This role is extremely critical for our success as Puffco is a deeply authentic brand that aims to differentiate by the providing high quality in each customer interaction.

This role requires in occasional in office work based out of our Downtown Los Angeles HQ.

Some things you will be responsible for:

• Responding to customer inquiries in a timely manner.
• Basic product troubleshooting.
• Processing warranty requests with customer follow up.
• Provide exceptional customer service, with a passion for exceeding customer expectations.

Some qualifications and skills we need you to have:

• 2-3 years experience in customer service, customer support.
• Experience providing customer service via support ticketing platforms. Example; Zendesk, Shopify etc.
• Excellent organizational and time management skills.
• The ability to work under pressure.
• Detail oriented.
• Excellent written, verbal communication, and analytical skills.
• History of building and managing client relationships.
• Manages and self directs priorities with minimal oversight.
• Appreciation and enthusiasm for cannabis culture.

The compensation range for this role is $26.00 - $27.00/hr for candidates based in Los Angeles, CA. Individual compensation is determined based on experience and skillset. 

Perks and Benefits:

• 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off
• Modern friendly office in LA Center Studios with a fun casual and comfortable work environment
• Snacks, lunches, retreats, and SO much more!

EQUAL EMPLOYMENT OPPORTUNITY
Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

**Additional information about our company can be found at www.puffco.com. 

Follow us on Instagram @Puffco

About Puffco

Puffco is redefining the cannabis experience through design, technology, and culture. Our products sit at the intersection of innovation and ritual, and our community of creators plays a critical role in how that story is told. We partner with artists, tastemakers, educators, and enthusiasts who share our values and elevate the brand through authentic storytelling.

The Role

Puffco is seeking a Creator Manager to own and grow creator relationships across the Puffco ecosystem. This role is responsible for managing day-to-day communications, content deliverables, onboarding, performance evaluation, and long-term relationship development within Puffco’s creator network.

The Creator Manager serves as the connective tissue between creators and Puffco’s brand storytelling — translating campaign objectives into compelling, creator-led content while ensuring consistency, quality, and impact. This is a highly collaborative, execution-focused role that blends relationship management, operational rigor, and cultural fluency.

The ideal candidate has a strong understanding of the creator economy, a sharp eye for aspirational content, and a genuine interest in cannabis culture.

What You’ll Do

Creator Relationship Management & Operations

• Manage daily communications with creators in Puffco’s creator network, serving as their primary point of contact
• Oversee the onboarding process for new creator partnerships, ensuring a seamless and aligned experience
• Maintain a comprehensive creator database/CRM, tracking engagement history, deliverables, performance, and relationship status
• Develop and maintain clear program guidelines, workflows, and best practices
• Manage content deliverables, timelines, and quality standards across ongoing and campaign-based initiatives

Campaign & Performance Management

• Translate campaign objectives into clear, actionable creator briefs and deliverables
• Ensure creators are properly briefed, equipped, and activated for maximum campaign impact
• Track and evaluate creator performance against established KPIs, using platform analytics and CRM data
• Monitor and report on creator contributions to campaigns as needed
• Generate regular reporting on overall creator program health, performance, and ROI

Cross-Functional Collaboration

• Partner closely with Marketing, Social, Creative, and Product teams to plan and execute creator-driven initiatives
• Align creator content with Puffco’s brand voice, storytelling, and messaging standards
• Support product launches, brand moments, and cultural activations through creator partnerships

Talent Development & Network Growth

• Scout and identify emerging creators who align with Puffco’s brand values, aesthetic, and cultural relevance
• Stay tapped into cultural shifts, platform trends, and evolving creator formats
• Develop thoughtful integration strategies for bringing new talent into the Puffco ecosystem
• Contribute to the long-term growth and evolution of Puffco’s creator network

Culture & Platform Fluency

• Stay deeply plugged into cultural moments, emerging creators, and shifts across social platforms
• Stay current on creator economy trends, algorithm changes, and platform best practices across key social channels
• Bring insights and recommendations to the team to continuously improve creator strategy and performance

What We’re Looking For

• 4–7 years of experience in creator management, influencer marketing, talent relations, or a related field
• Strong understanding of the creator economy and social platforms (Instagram, TikTok, YouTube, etc.)
• Exceptional organizational skills with the ability to manage multiple creators, timelines, and campaigns simultaneously
• Clear, confident communicator with strong relationship-building instincts
• High taste level and an eye for aspirational, culture-forward content
• Comfort working cross-functionally in a fast-moving, creative environment
• Interest in cannabis, design, and culture (industry experience a plus, but not required)

Why Puffco

• Work at the forefront of cannabis, culture, and design
• Collaborate with some of the most innovative creators in the space
• Help shape how a category-defining brand shows up in culture
• Competitive compensation, benefits, and growth opportunities

This hybrid role is based out of our Los Angeles HQ and requires in office work 2-3 days per week. 

The compensation range for this role is $100,000/yr - $110,000/yr for candidates based in Los Angeles, CA. Individual compensation is determined based on experience and skillset. 

Perks and Benefits: 

• Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off 
• Friendly office in LA Center Studios with a fun, casual, and comfortable work environment 
• Snacks, lunches, retreats, and SO much more! 

 EQUAL EMPLOYMENT OPPORTUNITY

Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

**Additional information about our company can be found at www.puffco.com.

Follow us on Instagram @Puffco

Who Are We 

We are a collective of young-minded, progressive, and agile thinkers focused on creating the future of cannabis consumption. Puffco designs intuitive, elegant, and innovative experiences for the modern concentrate consumer. Our premium product line has earned widespread critical acclaim and set the industry benchmark for quality, performance, and design. 

Who Are You 

You’re a proactive self-starter who thrives on opening doors, building relationships and winning new business. You’re comfortable being on the road, talking to anyone and turning first conversations into long-term partnerships. You’re organized, resilient, curious about the market and energized by autonomy and accountability. 

What’s the Role About 

The Outside Sales Specialist is responsible for expanding Puffco’s retail footprint by identifying, engaging, and closing new retail partners within an assigned territory. This role owns the first sale from initial introduction through close, while laying the foundation for long-term account success through a clean handoff to Account Management. 

Beyond sales, this role is for a true culture player, someone who actively loves, participates in and helps build the culture and community around concentrates, retail and modern consumption. You are on the front lines of Puffco, representing the brand in real life, in real stores, and in real communities. 

This is a highly field-focused role that blends new business prospecting with in-store relationship building, education, and premium brand execution. You will help shape how Puffco shows up in the market, driving not just business development but excitement, loyalty, and community, while playing a key role in building something bigger than a single sale. 

Key Responsibilities 

New Business Development 

• Identify, research and qualify new retail partners within assigned territory 

• Prospect new accounts through in-person visits, outbound outreach and local market research 

• Set meetings with buyers and key decision-makers 

• Deliver compelling product pitches and handle early-stage objections 

• Own the first sale from introduction through close 

• Ensure a clean and thorough handoff to Account Management post-close 

• Maintain accurate CRM records for prospects, pipeline, activity and closed business 

• Partner cross-functionally and provide feedback to HQ on market trends and customer insights 

Store Visits & Relationship Management 

• Build and maintain strategic relationships with retail partners to drive brand loyalty, awareness and sales 

• Build, plan and execute strategic travel routes to maximize efficiency and impact across multiple client visits 

• Ensure Puffco products are in stock, clean, organized, and merchandised to premium standards 

• Assist with warranty support and basic troubleshooting when needed 

• Help promote and manage staff incentives and retail promotions 

• Provide detailed visit and event recaps to Channel Manager, Account Manager, and Retail Marketing 

Activations & Training 

• Support retail and client-led event initiatives, activations, and in-store experiences while representing Puffco on the front lines of culture and community 

• Educate retail associates on concentrates, Puffco brand values and the full Puffco product portfolio 

• Become a subject-matter expert on Puffco products, technology, and customer use cases 

• Tailor education and product demos to help associates confidently recommend the right Puffco product to the right consumer 

What You Bring 

• 2+ years of experience in field sales, business development, or brand/retail activation (cannabis, CPG, or specialty retail preferred) 

• Proven ability to prospect, pitch, and close new business 

• Comfort working independently in a fast-paced, territory-based role 
  
  
• Strong communication, organization, and follow-up skills
   
• Proficiency with CRM tools and basic reporting 

• Passion for cannabis culture, concentrates, and premium consumer products 
  
  
• Ability to lift and carry up to 50 lbs (products, displays, event materials, and demo kits), with or without reasonable accommodation. 
  
  
• Reliability and professionalism

• Ability to travel extensively within assigned territory, including multi-week travel periods

• Valid driver’s license and ability to legally operate a motor vehicle for work-related travel

• Reliable transportation for frequent in-territory travel

• Must be able to legally access licensed cannabis retail locations as required for the role. 
   

This role is based in Philadelphia, PA and requires regular travel within territory/region with occasional travel to our Los Angeles HQ. 

The compensation range for this role is $60,000 - $65,000 plus monthly commission plan and annual bonus. Individual compensation is determined based on experience and skillset. 

Perks and Benefits: 

• Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off 
• Friendly office in LA Center Studios with a fun casual and comfortable work environment 
• Snacks, lunches, retreats, and SO much more! 

 EQUAL EMPLOYMENT OPPORTUNITY

Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

**Additional information about our company can be found at www.puffco.com.

Follow us on Instagram @Puffco

This is a contract role.

By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn’t just grown a company: we have started a movement that will mainstream cannabis enjoyment for the world.

Puffco was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience. Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has focused on bringing the richest and most fulfilling experience possible. Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards.

In addition to consumer success, Puffco continually revolutionizes the cannabis industry. Puffco’s corporate culture is built on a team laser-focused on working together to realize the company’s mission and vision. We strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for.

Puffco is looking for a talented contract UI/UX Designer to support our team with several key projects, eg. page build and Shopify site conversion optimization.  

Role Overview 

As a Contract UI/UX Web Designer at Puffco, you will shape how users experience our digital storefront. Your work will balance aesthetic excellence with usability and performance, directly impacting conversion and engagement. You’ll focus on creating intuitive, visually compelling web experiences—specifically for our Shopify site.
You will collaborate with eCommerce, marketing, and development teams to create data-driven, conversion-optimized digital experiences that reflect our brand and drive results.

Key Responsibilities 

Shopify Page Building & Site Customization 

• Build custom pages and simple modules from scratch in Shopify. 

• Make design adjustments across the site, including  promotional updates. 

• Ensure brand consistency while adapting for seasonal campaigns and promotions. 

• Work with developers to troubleshoot and implement design solutions efficiently. 

Conversion Optimization & Visual Impact 

• Develop engaging, conversion-focused interfaces that enhance user engagement. 

• Optimize landing pages, PDPs, and checkout flows for improved performance. 

• Apply persuasive design principles to improve customer experience and drive sales. 

User-Centered & Data-Driven Design 

• Use analytics tools (Google Analytics, Hotjar, Crazy Egg) to uncover user pain points and inform design decisions. 

• Conduct A/B tests and usability research to optimize user flows and wireframes. 

• Ensure accessibility and inclusivity in all designs. 

Design System & Development Collaboration 

• Maintain Puffco’s design system for consistency across digital platforms. 

• Partner with developers to implement and refine designs efficiently. 

Requirements 

• 3+ years in UX/UI design with a focus on data-driven decision-making. 

• Proficiency in Figma, Adobe Creative Suite, Sketch, or similar design tools. 

• Strong understanding of Google Analytics, Hotjar, and A/B testing. 

• Experience in eCommerce UX, CRO (Conversion Rate Optimization), and persuasive design. 

• Hands-on Shopify experience for building and customizing pages. 

• Basic knowledge of HTML/CSS  

• Ability to solve complex design problems with simple, elegant solutions. 

• Strong communication skills to present and defend design decisions with data-backed insights. 

This hybrid contractor role is based out of our Los Angeles HQ and requires in office work 2-3 days per week. 

The compensation rate for this role is $45.00/hr for candidates based in Los Angeles, CA. 

 EQUAL EMPLOYMENT OPPORTUNITY

Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

**Additional information about our company can be found at www.puffco.com.

Follow us on Instagram @Puffco

By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn’t just grown a company: we have started a movement that will mainstream cannabis enjoyment for the world.

The company was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience. Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has focused on bringing the richest and most fulfilling experience possible. Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards.

In addition to consumer success, Puffco continually revolutionizes the cannabis industry. Puffco’s corporate culture is built on a team laser-focused on working together to realize the company’s mission and vision. We strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for.

We are seeking a highly skilled and analytically driven FP&A Manager to join our Finance team. This role is ideal for a finance professional who thrives in a fast-paced, dynamic environment and is looking to play a strategic role in financial planning and decision support across the business.

You’ll partner closely with the CFO and cross-functional teams to deliver high-impact financial insights. While this role has no direct reports, you’ll influence senior leadership and mentor junior staff through the strength of your thinking, technical fluency, and communication skills.

Key Responsibilities

• Build and maintain robust financial models spanning the full set of financial statements: P&L, Balance Sheet, and Cash Flow
• Lead budgeting and long-range planning processes in collaboration with business leaders
• Translate complex data into clear, actionable insights for executive stakeholders
• Conduct scenario analysis and develop business cases to support strategic initiatives and investments
• Provide in-depth variance analysis and track key performance indicators (KPIs)
• Support ad-hoc executive requests
• Collaborate with Accounting and Analytics to ensure financial data integrity and alignment
• Contribute to ongoing finance process improvement

Required Qualifications

• 5+ years of progressive experience in FP&A, corporate finance, strategic finance, or management consulting roles
• Exceptional Excel and financial modeling skills — including 3-statement models
• Strong understanding of accounting principles and how they integrate with forecasting
• Highly analytical, intellectually curious, and capable of synthesizing complexity
• Proven ability to communicate effectively with both executive stakeholders and operational teams
• Comfortable managing multiple priorities in a fast-paced environment
• Experience as a financial analyst or in a similar analytical role preferred
• Bachelor’s degree in Finance, Accounting, Economics, or a related field

Nice to Have

• Experience with ERP system implementation or Chart of Accounts architecture
• Familiarity with business intelligence tools (e.g., Power BI)
• Exposure to inventory-based businesses, manufacturing, or consumer products

Why Join Us?

This is a high-visibility opportunity reporting directly to the CFO, with exposure across the executive team. If you're a strategic thinker with tactical execution skills — someone who thrives on modeling the future and helping shape it — we’d love to hear from you.

This hybrid role is based out of our Los Angeles HQ and requires in office work 2-3 days per week. 

The compensation range for this role is $125,000 - $140,000 for candidates based in Los Angeles, CA. Individual compensation is determined based on experience and skillset. 

Perks and Benefits: 

• Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off 
• Friendly office in LA Center Studios with a fun, casual, and comfortable work environment 
• Access to Puffco products
• Weekly social hour, snacks, lunches, employee engagement events, covered parking in DTLA and SO much more! 

 EQUAL EMPLOYMENT OPPORTUNITY

Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

**Additional information about our company can be found at www.puffco.com.

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