About the Role:

As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers’ success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us!

The Account Manager manages PitchBook’s core customer relationships. They work to build a sales strategy that leads to expansion, renewals, and customer satisfaction. The Account Manager will be dedicated to finding additional opportunities within current client accounts, addressing client needs on an ongoing basis, and establishing lasting relationships with crucial decision makers.

Primary Job Responsibilities:

• Achieve sales and retention goals measured quarterly while providing excellent support to clients
• Act as primary point of contact and business partner for a dedicated portfolio of PitchBook’s core clients via in-person meetings, phone, and/or email
• Identify growth opportunities to expand existing user base within a portfolio of accounts to achieve and consistently exceed sales and retention goals
• Develop and own the long-term strategy; define growth goals and execution plans to increase engagement and footprint with clients over a multi-year time horizon
• Conduct client demonstration sessions designed to highlight how the PitchBook platform addresses the needs of the account and individual end users with a consultative approach
• Work collaboratively with designated Customer Success Managers and Customer Success Associates to strategize on account retention and growth opportunities
• Go above and beyond to ensure customer satisfaction with business reviews and continual product education
• Efficiently and thoroughly manage your pipeline and oversee the end to end sales cycle
• Use Catalyst and Salesforce to effectively manage client relationship through client interactions, account mapping, and pipeline and task management
• Drive engagement with prospective clients through personally crafted sequences and/or marketing provided materials via Highspot
• Use Tableau to effectively manage client relationship through call logging, usage data monitoring, and task management
• Use Gong regularly to review client calls, provide product feedback, and self-evaluate
• Effectively prospect new accounts as needed, creatively leveraging various channels including events, Salesforce, LinkedIn Navigator, and others
• Participate in monthly global account manager meetings to share learnings, success stories, and to improve processes
• Adhere to Salesforce best practices and understand the importance of data hygiene and pipeline management
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Skills and Qualifications:

• Bachelor’s degree preferred
• 2+ years of sales or account management experience
• Proven ability to close complex deals with relevant stakeholders and oversee the end to end sales process
• Prior experience with Catalyst, Salesforce, or similar CRM to forecast sales and maintain updated records of client interactions
• Excellent verbal and written communication skills with a keen eye for detail
• Exemplary presentation skills and comfortable to engage a diverse array of clients
• Interest in the private equity and venture capital marketplace preferred
• Curious, able, and interested to learn about client needs
• Organized with terrific prioritization skills
• Self-motivated, persistent, and goal-oriented attitude and can work effectively as part of a team
• Possess strong negotiation skills, persistence, and resiliency
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
• Must be authorized to work in Singapore without the need for visa sponsorship now or in the future

Benefits at PitchBook:

Physical Health            

• Private medical insurance
• Additional medical wellness incentives 
• Private life insurance

Emotional Health 

• Parental leave 
• Education subsidies
• Robust training programs on industry and soft skills 
• Generous allotment of vacation days, sick days, and volunteer days 

Social Health 

• Employee resource groups
• Company-wide events
• Employee referral bonus program  
• Quarterly team building events

Financial Health 

• Retirement contributions via CPF
• Shared ownership employee stock program

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-VH1

#LI-Onsite

About the Role:

As a member of our Sales team, your commitment to excellence and passion for helping people succeed are the foundations for your career growth at PitchBook! With our customers’ success comes our success, and we are dedicated to providing them with the highest level of service and expertise.   

At the core of our business is our commitment to understanding our clients' needs, challenges, and opportunities. As a member of our team, you'll be at the forefront of emerging trends and technologies by working closely with clients to position our products and services in a way that helps them achieve their goals. You will enjoy access to extensive training and development opportunities, including ongoing coaching and mentorship from experienced sales professionals. We are committed to helping you achieve your personal and professional goals, and we can’t wait for you to join the team!

Business Development Associates (BDAs) work diligently to engage quality addressable market accounts and prospect potential new business on behalf of Senior Business Development Representatives (Outside Sales). Business Development Associates contribute to the delivery of overall sales goals by engaging these accounts through consistent call and email outreach to book both initial and additional product demos. They will also improve prospect information stored in PitchBook’s CRM through consistent documentation of all prospect or client contacts.

Primary Job Responsibilities:

• Achieve daily, weekly, and monthly outreach goals including demo and call volume while providing an excellent experience for prospective clients
• Connect with quality addressable market accounts in the prospect pipeline through written and verbal communication to book demos that show off the PitchBook product offering, help expand audiences within sales cycles through additional demonstrations, and drive deal closure
• Drive engagement with prospects through personally crafted messages and outreach and/or marketing provided materials via Highspot
• Utilize Outreach to assist in regular and timely communication with potential clients
• Act as a consultant to prospects by seeking to understand their needs and business priorities
• Guide potential clients through needs analysis and discovery sessions to qualify leads and drive new opportunities
• Work closely with Senior Business Development Representatives to learn about the needs of our clients and the end-to-end sales cycle
• Work continuously to document the details of each prospective client interaction in Salesforce in order to improve the customer experience and drive deal closure
• Consistent follow-up on prospective client inquiries
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Skills and Qualifications:

• Bachelor’s degree preferred
• 1+ year of successful sales experience, with a technology product preferred
• Prior experience with Salesforce or similar CRM preferred
• Interested in financial markets or services, particularly private equity and venture capital
• Love to prospect – you will act as the engine of our sales team, warming up leads to be shared with Outside Sales
• Ability to operate with a strong sense of urgency and deliver results
• Highly curious with a positive attitude
• Terrific prioritization skills to handle the large volume of leads efficiently
• Exemplary verbal and written communication skills
• Strong negotiation skills and can effectively close leads
• Team player with entrepreneurial spirit and the desire to try new ideas in order to achieve greater levels of success
• Self-motivated, persistent, and goal-oriented and can work effectively as an individual or as part of a team
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily

Benefits at PitchBook:

Physical Health

• Private medical insurance
• Additional medical wellness incentives 
• Private life insurance

Emotional Health 

• Parental leave 
• Education subsidies
• Robust training programs on industry and soft skills 
• Generous allotment of vacation days, sick days, and volunteer days 

Social Health 

• Employee resource groups
• Company-wide events
• Employee referral bonus program  
• Quarterly team building events

Financial Health 

• Retirement contributions via CPF
• Shared ownership employee stock program

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Working Conditions:

We believe our business and our culture are strongest when we work together in person. We also know that it’s helpful to have some flexibility to work remotely. Most roles work in the office 3+ days/week, and some are expected to work in the office 4-5 days/week. The current expectation for this role is that you are working in the office 5 days/week and that you are in the office full-time during the training period, for which the length varies by role. During an initial phone screen, the team will discuss expectations for this specific position.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-VH1

#LI-Onsite

About the Role:

PitchBook's Sales Team drives growth through new enterprise client acquisition. Our Market Development Representatives are the first point of contact for most of our new business opportunities and begin the full-funnel sales cycle that culminates in contract execution facilitated by our business development representatives. This is a highly visible team that makes a direct and significant impact on our business by working closely with clients to position our products and services in a way that helps them achieve their goals.

PitchBook's  Market Development Representatives work diligently to engage and convert inbound leads into new sales opportunities for our APAC sales team. Market Development Representatives contribute to the delivery of overall sales goals by engaging warm leads through consistent outreach by way of phone, email, and LinkedIn to book product demos. Additionally, Market Development Representatives will execute inbound-led outbound prospecting into the accounts assigned through leads to ensure they are maximizing the potential of an opportunity with a prospect account.

Primary Job Responsibilities:

• Achieve outlined goals and key performance indicators while upholding values and providing an excellent experience for prospective customers
• Book qualified product demonstrations for our sales team
• Connect with leads through written and verbal communication
• Utilize tool stack as instructed to work through lead pipeline and maintain accurate records
• Act as a consultant and take the time to understand your prospects needs and business priorities to address appropriately
• Conduct thorough discovery both pre-call and during call
• Complete company and team assigned training
• Execute outbound prospecting to assigned accounts to increase demo conversion from leads assigned
• Support the vision and values of the company through role modeling and encouraging desired behaviors 
• Participate in various company initiatives and projects as requested 

Skills and Qualifications:

• Bachelor’s degree
• Prior sales internship experience preferred but not necessary
• Prior experience with tools such as Salesforce, Outreach, and LeanData/BookIt preferred but not necessary
• Demonstrate fearless curiosity and operate with a strong sense of urgency to deliver results
• Maintain prioritization and organization based on team strategy and goals
• Possess strong negotiation skills to effectively book inbound leads
• Excellent verbal and written communication skills
• A self-starter with a competitive spirit but also team oriented
• Interested in the capital markets
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
• Must be authorized to work in Singapore without the need for visa sponsorship now or in the future

Benefits at PitchBook:

Physical Health            

• Private medical insurance
• Additional medical wellness incentives 
• Private life insurance

Emotional Health 

• Parental leave 
• Education subsidies
• Robust training programs on industry and soft skills 
• Generous allotment of vacation days, sick days, and volunteer days 

Social Health 

• Employee resource groups
• Company-wide events
• Employee referral bonus program  
• Quarterly team building events

Financial Health 

• Retirement contributions via CPF
• Shared ownership employee stock program

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-VH1

#LI-Onsite

About the Role:

As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers’ success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us!

PitchBook’s Customer Support Specialist Tier 1 provides direct customer support via phone, email, and chat to existing PitchBook clients. You will work with the support team to troubleshoot customer issues and ensure the best possible customer experience. You work at the front lines, providing real time assistance to clients in need. Customer experience pain points you identify will inform product improvements and allow PitchBook to optimize the platform for customers worldwide. 

Primary Job Responsibilities:

• Respond to chat, phone, and email contacts from customers 
• Achieve contact volume and quality goals measured quarterly  
• Communicate effectively, both written and verbally, to ensure smooth resolution of customer issues 
• Work collaboratively with other support specialists to resolve customer questions and issues 
• Work continuously to document the details of each interaction in Salesforce to easily research customer issues and to inform product improvements 
• Partner with global teams to ensure continuous support availability during required business hours 
• Support the vision and values of the company through role modeling and encouraging desired behaviors 
• Participate in various company initiatives and projects as requested 

Skills and Qualifications:

• Bachelor’s degree preferred
• 1+ years of experience in a customer service role
• A client first attitude and enjoy engaging with customers 
• Ability to stay updated with changing industry and financial market trends while adapting to internal organizational updates and changes 
• Prior experience with Salesforce or similar CRM preferred 
• Excellent verbal and written communication skills with a keen eye for detail 
• Interested in financial markets or services, particularly private equity and venture capital 
• Ability to operate with a strong sense of urgency and deliver results 
• Terrific prioritization skills to handle high call volume in parallel with project work 
• Ability to adapt to a corporate culture and seamlessly adopt guidelines and processes set forth by the organization 
• Comfortable to engage with a diverse array of customers 
• Team player with the desire to try new ideas in order to achieve greater levels of success 
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word and Excel with the ability to pick up new systems and software easily
• Must be authorized to work in Singapore without the need for visa sponsorship now or in the future

Benefits at PitchBook:

Physical Health            

• Private medical insurance
• Additional medical wellness incentives 
• Private life insurance

Emotional Health 

• Parental leave 
• Education subsidies
• Robust training programs on industry and soft skills 
• Generous allotment of vacation days, sick days and volunteer days 

Social Health 

• Employee resource groups
• Company-wide events
• Employee referral bonus program  
• Quarterly team building events

Financial Health 

• Retirement contributions via CPF
• Shared ownership employee stock program

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-VH1

#LI-Onsite

About the Role:

As a member of our Sales team, your commitment to excellence and passion for helping people succeed are the foundations for your career growth at PitchBook! With our customers’ success comes our success, and we are dedicated to providing them with the highest level of service and expertise.   

At the core of our business is our commitment to understanding our clients' needs, challenges, and opportunities. As a member of our team, you'll be at the forefront of emerging trends and technologies by working closely with clients to position our products and services in a way that helps them achieve their goals. You will enjoy access to extensive training and development opportunities, including ongoing coaching and mentorship from experienced sales professionals. We are committed to helping you achieve your personal and professional goals, and we can’t wait for you to join the team!

Business Development Executives work diligently to close new business opportunities provided by the Inside Sales Team or by their own prospecting. A Business Development Executive will contribute to the delivery of overall sales goals by managing clients through the sales cycle and closing deals. Business Development Executives are knowledgeable about the product and complete demonstrations for potential clients to show the value of the PitchBook Platform. This role provides the opportunity to autonomously build and manage a sales pipeline and grow the PitchBook client portfolio.

Primary Job Responsibilities:

• Consistently meet and exceed sales goals
• Build a pipeline of up to 100 high quality opportunities across different client types
• Work closely with our Inside Sales team to better understand potential new clients
• Independently prospect new business opportunities, including building your own referral networks with potential and current clients
• Become demo certified in order to successfully perform product demonstrations with potential clients, showing PitchBook platform features that serve their business needs
• Act as a consultant, taking the time to understand clients’ needs and business priorities and address them head on asking thorough and pointed questions, guiding potential clients through needs analysis and discovery sessions
• Consistently follow up on prospective client inquiries, utilizing Outreach to assist in regular and timely communication
• Work closely with our client development and account management teams to ensure a successful client relationship
• Consistently and accurately follow sales processes and expectations
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Skills and Qualifications:

• Bachelor’s degree, commonly in economics, finance, or related majors preferred
• 3+ years of successful outside sales and business development experience, with a technology product preferred
• Experience managing opportunities and workflow using Salesforce or similar CRM
• Possess strong negotiation skills and proven ability to effectively close leads
• Interest in financial markets or services, particularly private equity and venture capital
• Enjoy networking and conversing with new people every day and comfortable to engage a diverse array of clients
• Self-motivated, persistent, and goal-oriented attitude and can work effectively as an individual or as part of a team
• Ability to operate with a strong sense of urgency and deliver results
• Highly curious with a positive attitude
• Terrific prioritization skills to handle a large volume of leads efficiently
• Exemplary verbal and written communication skills
• Team player with entrepreneurial spirit and the desire to try new ideas in order to achieve greater levels of success
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
• Must be authorized to work in Singapore without the need for visa sponsorship now or in the future

Benefits at PitchBook:

Physical Health            

• Private medical insurance
• Additional medical wellness incentives 
• Private life insurance

Emotional Health 

• Parental leave 
• Education subsidies
• Robust training programs on industry and soft skills 
• Generous allotment of vacation days, sick days, and volunteer days 

Social Health 

• Employee resource groups
• Company-wide events
• Employee referral bonus program  
• Quarterly team building events

Financial Health 

• Retirement contributions via CPF
• Shared ownership employee stock program

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-VH1

#LI-Onsite

About the Role:

As a member of our Sales team, your commitment to excellence and passion for helping people succeed are the foundations for your career growth at PitchBook! With our customers’ success comes our success, and we are dedicated to providing them with the highest level of service and expertise.   

At the core of our business is our commitment to understanding our clients' needs, challenges, and opportunities. As a member of our team, you'll be at the forefront of emerging trends and technologies by working closely with clients to position our products and services in a way that helps them achieve their goals. You will enjoy access to extensive training and development opportunities, including ongoing coaching and mentorship from experienced sales professionals. We are committed to helping you achieve your personal and professional goals, and we can’t wait for you to join the team!

Account Executives work diligently to close new business opportunities provided by the Inside Sales Team or by their own prospecting. An Account Executive will contribute to the delivery of overall sales goals by managing clients through the sales cycle and closing deals. Account Executives are knowledgeable about the product and complete demonstrations for potential clients to show the value of the PitchBook Platform. This role provides the opportunity to autonomously build and manage a sales pipeline and grow the PitchBook client portfolio.

Primary Job Responsibilities:

• Consistently meet and exceed sales goals
• Build a pipeline of up to 100 high quality opportunities across different client types
• Work closely with our Inside Sales team to better understand potential new clients
• Independently prospect new business opportunities, including building your own referral networks with potential and current clients
• Become demo certified in order to successfully perform product demonstrations with potential clients, showing PitchBook platform features that serve their business needs
• Act as a consultant, taking the time to understand clients’ needs and business priorities and address them head on asking thorough and pointed questions, guiding potential clients through needs analysis and discovery sessions
• Consistently follow up on prospective client inquiries, utilizing Outreach to assist in regular and timely communication
• Work closely with our client development and account management teams to ensure a successful client relationship
• Consistently and accurately follow sales processes and expectations
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Skills and Qualifications:

• Bachelor’s degree, commonly in economics, finance, or related majors preferred
• 3+ years of successful outside sales and business development experience, with a technology product preferred
• Experience managing opportunities and workflow using Salesforce or similar CRM
• Possess strong negotiation skills and proven ability to effectively close leads
• Interest in financial markets or services, particularly private equity and venture capital
• Enjoy networking and conversing with new people every day and comfortable to engage a diverse array of clients
• Self-motivated, persistent, and goal-oriented attitude and can work effectively as an individual or as part of a team
• Ability to operate with a strong sense of urgency and deliver results
• Highly curious with a positive attitude
• Terrific prioritization skills to handle a large volume of leads efficiently
• Exemplary verbal and written communication skills
• Team player with entrepreneurial spirit and the desire to try new ideas in order to achieve greater levels of success
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
• Must be authorized to work in Singapore without the need for visa sponsorship now or in the future

Benefits at PitchBook:

Physical Health            

• Private medical insurance
• Additional medical wellness incentives 
• Private life insurance

Emotional Health 

• Parental leave 
• Education subsidies
• Robust training programs on industry and soft skills 
• Generous allotment of vacation days, sick days, and volunteer days 

Social Health 

• Employee resource groups
• Company-wide events
• Employee referral bonus program  
• Quarterly team building events

Financial Health 

• Retirement contributions via CPF
• Shared ownership employee stock program

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-VH1

#LI-Onsite

About the Role:

At PitchBook, we believe that the Data Operations team plays a vital role in setting us apart from our competitors. We take immense pride in providing top-quality data to our customers, while also being accountable, collaborative, and receptive to feedback. Our team members are highly engaged, detail-oriented, and always eager to learn and grow as our industry evolves.

Our reputation for excellence is a direct result of our deep commitment to building the world's best private market database, and we recognize the importance of investing in our team members from day one. That's why we offer specialized training and a mentorship program that is tailored specifically to the needs of the Data Operations team.

We value and celebrate the diverse perspectives, talents, and experiences of our team members and recognize the importance of building trust and strong cross-functional partnerships. If you're looking for a challenging and rewarding opportunity to take your career to new heights, we invite you to join us at PitchBook.

PitchBook’s Team Lead, Data Operations manages a team of Data Operations Associates and Sr. Associates. They work to improve and validate the data being utilized in the PitchBook Platform. The Data Operations Team Lead is responsible for the operations of specific datasets, ensuring the data meets PitchBook’s high quality standards while continually increasing the efficiency, productivity, and data integrity of their team.  

Primary Job Responsibilities:

• Manage and drive the operations of a team to continuously improve the quality and quantity of data in the PitchBook platform 
• Ensure all new team members are successfully onboarded
• Maintain a regular cadence of 1:1s with each team member to recap performance, identify improvement opportunities, and support career development
• Be the authoritative point person on your dataset; demonstrating exceptional knowledge of PitchBook products, our industry, and client base
• Responsible for compiling market intelligence on the competitive position of all datasets under your purview driving internal communication of those findings throughout the organization 
• Gather team feedback and utilize PowerBI reports to identify root causes of systemic data problems and drive operational, methodological, and RTS Database optimization
• Work closely with our Data Operations team in Mumbai, coordinating workflow operations for all datasets under your purview to ensure SLAs and KPIs are met across all processes
• Partner with your Operations Manager to provide support, communication, and updates for all datasets under your purview across PitchBook departments 
• Own logic-based systems for improving quality and eliminating errors such as Task Manager alerts, error queries, QA Checker, and Skynet
• Demonstrate expert knowledge in one of PitchBook’s core research areas of private equity, venture capital, M&A, or institutional investors by researching, collecting, and entering data all datasets under your purview into the Research Tool Suite (RTS)
• Maintain up-to-date documentation of relevant research processes, training materials, methodologies, and RTS tool changes
• Participate in recruiting and hiring efforts, including phone screens and on-site interviews
• Leverage our in-house database, business intelligence reports, and other technology-based tools to ensure that proprietary data is audited and added to the PitchBook Platform efficiently while adhering to complex research tracking methodologies to ensure that data is of the utmost quality
• Responsible for maintaining a standardized monthly/quarterly business review for all datasets under your purview 
• Roll out methodology updates and process changes/improvements with necessary documentation
• Provide training and ramping support to new members of the team, both locally and abroad
• Maintain accountability for the client request pipeline for all datasets under your purview
• Regularly collaborate with the broader organization to develop and improve processes, tools, and methodologies; identifying and driving opportunities to improve upon the core quality metrics (comprehensiveness, accuracy, and timeliness)
• Communicate effectively and efficiently with your team and other stakeholders to provide updates on project progress, address roadblocks, and celebrate wins
• Support the vision and values of the company through role modeling and encouraging desired behaviors 
• Participate in various company initiatives and projects as requested 

Skills and Qualifications:

• Bachelor’s degree
• 2+ years of experience in operations, program, or process management  
• Demonstrated ability to provide support and mentor junior team members
• Exemplary verbal and written communication skills and comfortable to engage a diverse array of audiences
• Ability to operate with a strong sense of urgency and deliver results
• Self-motivated and goal-oriented attitude and can work effectively as an individual or as part of a team
• Ability to interface with clients to support our Sales and Customer Success teams as needed
• Interest in financial markets or services, particularly private equity and venture capital
• Analytical and process-oriented with a dedication to continuous improvement
• Ability to problem solve and use judgment to make decisions within ambiguous research situations
• Approach each task with an entrepreneurial spirit and intellectual curiosity
• Strong organization skills with attention to detail
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
• Must be authorized to work in Singapore without the need for visa sponsorship now or in the future

Benefits at PitchBook:

Physical Health            

• Private medical insurance
• Additional medical wellness incentives 
• Private life insurance

Emotional Health 

• Parental leave 
• Education subsidies
• Robust training programs on industry and soft skills 
• Generous allotment of vacation days, sick days, and volunteer days 

Social Health 

• Employee resource groups
• Company-wide events
• Employee referral bonus program  
• Quarterly team building events

Financial Health 

• Retirement contributions via CPF
• Shared ownership employee stock program

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-VH1

#LI-Onsite

About the Role:

At PitchBook, we believe that the Data Operations team plays a vital role in setting us apart from our competitors. We take immense pride in providing top-quality data to our customers, while also being accountable, collaborative, and receptive to feedback. Our team members are highly engaged, detail-oriented, and always eager to learn and grow as our industry evolves. 

Our reputation for excellence is a direct result of our deep commitment to building the world's best private market database and we recognize the importance of investing in our team members from day one. That's why we offer specialized training and a mentorship program that is tailored specifically to the needs of the Data Operations team. 

We value and celebrate the diverse perspectives, talents, and experiences of our team members and recognize the importance of building trust and strong cross-functional partnerships. If you're looking for a challenging and rewarding opportunity to take your career to new heights, we invite you to join us at PitchBook. 

A Data Operations Associate at PitchBook is initially focused on becoming proficient in our in-house developed Research Tool Suite and our proprietary Primary outreach tools. Once proficient, they will be responsible for outreach via email and telephone to contacts at entities within one of PitchBook’s core datasets. This will require the associate to create outreach strategies, create outreach batch and email templates, conduct email and phone call campaigns, and process client requests. The main objective of this role is to ensure PitchBook has the most accurate, comprehensive, and timely data available.

Primary Job Responsibilities:

• Become proficient in one of PitchBook’s core data areas of operation, including: private equity, venture capital, M&A, or Institutional Investors
• Leverage our in-house database, business intelligence reports, and other technology-based tools to ensure that proprietary data is audited and added to the PitchBook Platform efficiently while adhering to complex research tracking methodologies to ensure that data is of the utmost quality
• Build and maintain relationships with industry professionals to enhance the accuracy and comprehensiveness of the PitchBook Platform
• Manage and drive effective email and call campaigns with the goal of gathering and verifying private market data
• Consistently provide quality customer service, responding to requests from internal and external customers daily
• Partner with Marketing, Editorial, and Customer Success teams to tailor email messages to clients and better understand client use cases
• Collaborate with other members of the Primary team and the broader Data Operations department to develop and improve processes, tools, and methodologies; identifying opportunities to improve upon the core quality metrics (comprehensiveness, accuracy, timeliness)
• Gather team feedback and utilize PowerBI reports to identify root causes of systemic data problems and drive operational, methodology, and Research Tool Suite Database improvements
• Work closely with our Data Operations team in Mumbai to ensure we are accurately and comprehensively entering data into the PitchBook platform. This relationship includes auditing work for any issues that result from translation discrepancies as well as joining calls to share best practices and process improvement ideas
• Communicate effectively and efficiently with your team and other stakeholders across the Data Operations department to provide updates on project progress, address roadblocks, and celebrate wins
• Support the vision and values of the company by setting an example and demonstrating desired behaviors
• Participate in various company initiatives and projects as requested

Skills and Qualifications:

• Bachelor’s degree required
• 1+ years of work experience, including any internship experience
• Excellent verbal and written communication skills; comfortable to engage a diverse array of audiences
• Enjoy relationship building and conversing with new people every day; comfortable to engage a diverse group of industry contacts
• Ability to operate with a strong sense of urgency and deliver results
• Self-motivated and goal-oriented attitude and can work effectively as an individual or as part of a team
• Interest in financial markets or services, particularly private equity and venture capital
• Possess terrific prioritization skills to handle a large volume of outbound calls on a daily basis
• Analytical and process-oriented with a dedication to continuous improvement
• Ability to problem solve and use judgment to make decisions when faced with ambiguous situations
• Highly curious with a positive attitude
• Strong organization skills with attention to detail
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
• Must be authorized to work in Singapore without the need for visa sponsorship now or in the future

Benefits at PitchBook:

Physical Health            

• Private medical insurance
• Additional medical wellness incentives 
• Private life insurance

Emotional Health 

• Parental leave 
• Education subsidies
• Robust training programs on industry and soft skills 
• Generous allotment of vacation days, sick days, and volunteer days 

Social Health 

• Employee resource groups
• Company-wide events
• Employee referral bonus program  
• Quarterly team building events

Financial Health 

• Retirement contributions via CPF
• Shared ownership employee stock program

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-VH1

#LI-Onsite