We are looking for a Client Advocate to own all customer relationships throughout the contract. You'll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders.

The Role

For our largest and most strategic deployments, adoption and measurable operational outcomes are your top priority. As a Major Client Advocate, you take end-to-end ownership of complex customer relationships — ensuring Peregrine delivers real, defensible impact at the executive level.You operate as the primary partner to senior agency leaders, translating technical delivery into sustained adoption, expansion, and long-term value. You are comfortable navigating ambiguity, structuring work across large organizations, and driving progress across internal and external stakeholders.As Peregrine's first Client Advocate in Canada, you will also play a key role in establishing our customer success presence in the Canadian market — helping define best practices and representing the voice of Canadian customers internally. This role is critical to protecting and growing Peregrine's most important accounts. The right candidate is structured, accountable, strategically minded, and deeply committed to owning outcomes — not just activity.

Position is remote (Canada-based) with significant travel required across Canadian customer sites, with periodic travel to the U.S.

About You

• You thrive in complex environments and enjoy taking full ownership of high-impact customer relationships
• You are confident working with command staff, executives, and technical stakeholders alike
• You bring structure to ambiguity and know how to align competing priorities toward a clear outcome
• You are disciplined in tracking adoption, usage, and success criteria to protect renewals and drive expansion
• You are calm under pressure and comfortable leading cross-functional teams without direct authority
• You care deeply about delivering real operational value — not just checking boxes
• You are excited by the opportunity to be a founding presence in a new market, helping shape Peregrine's approach to Canadian customers from the ground up

What We Look For

• 5 to 7 years of experience owning enterprise deployments, implementations, or strategic accounts
• Experience working in large, regulated, public-sector, or mission-critical environments
• Proven ability to drive adoption and measurable outcomes beyond initial go-live
• Strong executive presence and stakeholder management skills
• Comfort managing scope, risk, and complex cross-functional coordination
• Technical fluency sufficient to partner credibly with IT, Product, and Deployment teams
• Experience supporting renewals and identifying expansion opportunities
• Experience in public safety, government, or compliance-heavy environments is strongly preferred — particularly within the Canadian context (e.g., RCMP, municipal police services, provincial agencies)
• Fluency in English is required; French language skills are considered an asset
• Ability to travel ~60% of the time, primarily within Canada with periodic travel to the U.S.

Salary Range: $124,000 - $161,000 CAD Annually + Benefits + Equity (if applicable) + Bonus (if applicable)

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here.

We are seeking a dedicated and experienced Training Manager to join our dynamic team. This role will be responsible for overseeing the development, coordination, and delivery of onsite training programs for our law enforcement customer base. The Training Manager will play a crucial role in enhancing Peregrine user skills, knowledge, and performance by creating engaging and effective training materials.This position requires strong organizational skills, attention to detail, and the ability to thrive in a collaborative, fast-paced environment. Your top priority is ensuring all workflows are implemented by all our customers. This requires a deep understanding of complex technical workflows and the ability to translate them into more digestible training concepts. With your passion for building relationships and representing the voice of the customer, you are in the critical position of user adoption and customer onboarding.

About You

• You consistently pursue excellence and have a desire for deep meaning in your work.
• You are energized when working directly with customers and crave a role at the intersection of user engagement and product adoption.
• You are passionate about teaching elegant solutions for complex data analysis problems to customers who need it most.
• You thrive under pressure and have the ability to be flexible/nimble in ambiguous situations.
• You are a polished, patient, and persuasive communicator. You genuinely enjoy being a support system for our customers with a responsive and empathetic communication style. 
• You bring a curious and humble mindset to collaboratively solving difficult customer challenges with other team members.

What We Look For

• 2-5 years of experience training/onboarding customers to adopt technical software solutions
• Significant experience in the enterprise software space, startup experience also a plus
• Relevant experience working with the public sector, law enforcement preferred
• Ability to empathetically listen to synthesize user feedback and be the first line of support during onboarding
• Strong presentation, listening, organization, and contact management skills
• Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience
• Position is based in Florida but candidate must be comfortable with 50-75% travel to customer sites throughout the state and nearby regions

Salary Range: $100,000 - $130,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here.

We are seeking a dedicated and experienced Training Manager to join our dynamic team. This role will be responsible for overseeing the development, coordination, and delivery of onsite training programs for our law enforcement customer base. The Training Manager will play a crucial role in enhancing Peregrine user skills, knowledge, and performance by creating engaging and effective training materials.This position requires strong organizational skills, attention to detail, and the ability to thrive in a collaborative, fast-paced environment. Your top priority is ensuring all workflows are implemented by all our customers. This requires a deep understanding of complex technical workflows and the ability to translate them into more digestible training concepts. With your passion for building relationships and representing the voice of the customer, you are in the critical position of user adoption and customer onboarding.

About You

• You consistently pursue excellence and have a desire for deep meaning in your work.
• You are energized when working directly with customers and crave a role at the intersection of user engagement and product adoption.
• You are passionate about teaching elegant solutions for complex data analysis problems to customers who need it most.
• You thrive under pressure and have the ability to be flexible/nimble in ambiguous situations.
• You are a polished, patient, and persuasive communicator. You genuinely enjoy being a support system for our customers with a responsive and empathetic communication style. 
• You bring a curious and humble mindset to collaboratively solving difficult customer challenges with other team members.

What We Look For

• 2-5 years of experience training/onboarding customers to adopt technical software solutions
• Significant experience in the enterprise software space, startup experience also a plus
• Relevant experience working with the public sector, law enforcement preferred
• Ability to empathetically listen to synthesize user feedback and be the first line of support during onboarding
• Strong presentation, listening, organization, and contact management skills
• Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience
• Position is based in Florida but candidate must be comfortable with 50-75% travel to customer sites throughout the state and nearby regions

Salary Range: $100,000 - $130,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here.

We are seeking a dedicated and experienced Training Manager to join our dynamic team. This role will be responsible for overseeing the development, coordination, and delivery of onsite training programs for our law enforcement customer base. The Training Manager will play a crucial role in enhancing Peregrine user skills, knowledge, and performance by creating engaging and effective training materials.This position requires strong organizational skills, attention to detail, and the ability to thrive in a collaborative, fast-paced environment. Your top priority is ensuring all workflows are implemented by all our customers. This requires a deep understanding of complex technical workflows and the ability to translate them into more digestible training concepts. With your passion for building relationships and representing the voice of the customer, you are in the critical position of user adoption and customer onboarding.

About You

• You consistently pursue excellence and have a desire for deep meaning in your work.
• You are energized when working directly with customers and crave a role at the intersection of user engagement and product adoption.
• You are passionate about teaching elegant solutions for complex data analysis problems to customers who need it most.
• You thrive under pressure and have the ability to be flexible/nimble in ambiguous situations.
• You are a polished, patient, and persuasive communicator. You genuinely enjoy being a support system for our customers with a responsive and empathetic communication style. 
• You bring a curious and humble mindset to collaboratively solving difficult customer challenges with other team members.

What We Look For

• 2-5 years of experience training/onboarding customers to adopt technical software solutions
• Significant experience in the enterprise software space, startup experience also a plus
• Relevant experience working with the public sector, law enforcement preferred
• Ability to empathetically listen to synthesize user feedback and be the first line of support during onboarding
• Strong presentation, listening, organization, and contact management skills
• Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience
• Position is based in Florida but candidate must be comfortable with 50-75% travel to customer sites throughout the state and nearby regions

Salary Range: $100,000 - $130,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here.

We are looking for a Customer Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders.

The Role

Full user adoption and long-term relationships are your top priority in this role. You lend an empathetic ear to solve our customer’s challenging problems and unlock new ways that provide value to their work. It’s important to find creative ways to work through internal roadblocks so Peregrine can create success throughout the entire agency. You’ll also partner with other teams to develop case studies and success stories for Peregrine’s outsized value. This role is critical to customer retention and growth and the right candidate needs to be an active and empathetic listener, a creative value-panhandler, and a proactive problem solver.

Position is remote but must be based in Georgia or Tennessee, with ability to travel

About You

• You place a high value on maintaining positive customer relationships; you care about their needs and how we can give the best solution in an empathetic way
• You are energized when working directly with customers and crave a role at the intersection of user engagement and product adoption
• You have a passion for uncovering and addressing roadblocks so every user is always satisfied
• You are creative & have adept critical thinking skills to problem-solve barriers at customer agencies
• You have incredible attention to detail, are highly organized, and can manage multiple projects at once
• You bring a curious and humble mindset to collaboratively solving difficult customer challenges with other team members

What We Look For

• 3-7 years of direct experience supporting customers to adopt technical software solutions
• Previous work directly or in a vendor relationship with law enforcement, public safety, or the military is strongly preferred, not required
• Significant experience in the enterprise software space, startup experience also a plus
• Ability to listen to synthesize user feedback and be the first line of support throughout the contract
• Successful track record of zero churn and positive net revenue retention
• Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience
• Ability to travel ~60% of the time

Salary Range: $110,000 - $130,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here.

We are looking for a Client Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders.

The Role

For our largest and most strategic deployments, adoption and measurable operational outcomes are your top priority. As a Major Client Advocate, you take end-to-end ownership of complex customer relationships — ensuring Peregrine delivers real, defensible impact at the executive level.You operate as the primary partner to senior agency leaders, translating technical delivery into sustained adoption, expansion, and long-term value. You are comfortable navigating ambiguity, structuring work across large organizations, and driving progress across internal and external stakeholders. This role is critical to protecting and growing Peregrine’s most important accounts. The right candidate is structured, accountable, strategically minded, and deeply committed to owning outcomes — not just activity.

Position is based remotely in Arizona with significant travel required.

About You

• You thrive in complex environments and enjoy taking full ownership of high-impact customer relationships
• You are confident working with command staff, executives, and technical stakeholders alike
• You bring structure to ambiguity and know how to align competing priorities toward a clear outcome
• You are disciplined in tracking adoption, usage, and success criteria to protect renewals and drive expansion
• You are calm under pressure and comfortable leading cross-functional teams without direct authority
• You care deeply about delivering real operational value — not just checking boxes

What We Look For

• 5 to 7 years of experience owning enterprise deployments, implementations, or strategic accounts
• Experience working in large, regulated, public-sector, or mission-critical environments
• Proven ability to drive adoption and measurable outcomes beyond initial go-live
• Strong executive presence and stakeholder management skills
• Comfort managing scope, risk, and complex cross-functional coordination
• Technical fluency sufficient to partner credibly with IT, Product, and Deployment teams
• Experience supporting renewals and identifying expansion opportunities
• Experience in public safety, government, or compliance-heavy environments is strongly preferred.
• Ability to travel ~60% of the time

Salary Range: $125,000 - $160,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here.