What you get to do: 

As part of a dynamic and growing Customer Solutions team, reporting to the Senior Manager, Customer Solutions, you will maintain department reporting, procedures, and business collateral for access by Advocates, compliance, auditors, customers, and partners. You will think strategically about business, product, and technical challenges, with the ability to work cross-functionally.

Operational Governance & Compliance

• Review, revise, and draft standard operating procedures (SOPs) to ensure all Customer Solutions processes are documented, accurate, and easily accessible.
• Partner closely with Legal and Compliance teams to ensure all procedures adhere to the latest industry regulations and internal standards.
• Collaborate with Subject Matter Experts (SMEs) and Ops Risk teams to resolve risk events through thoughtful process enhancements and remediation strategies.

Strategy & Continuous Improvement

• Work alongside Customer Solutions Analysts to identify operational pain points; propose and implement creative solutions to reduce friction for both our team and our customers.
• Think critically about business and technical challenges, working cross-functionally to support product and system updates.
• Lead departmental projects aligned with overall operational goals to ensure best-in-class servicing standards.

Analytics & Performance Support

• Partner with BI and Operations Analytics to refine reporting structures and provide data-backed recommendations that drive key performance metrics.
• Provide "backup" expertise for specialized Customer Solutions tasks on an ad-hoc basis, including Hardships, SCRA, Refunds, Bankruptcy, and Check Processing.

What you will bring to the team:

• High school diploma required, bachelor's degree preferred. 
• 2 years of professional experience working in a support or operations environment
• A minimum of six months in financial services, with a foundational understanding of consumer lending products (e.g., installment loans, credit cards).
• Strong command of Microsoft Office (particularly Excel and Access) and Google Suite (Sheets, Slides) to manage complex data and documentation.
• Experience leading small projects or contributing to larger projects as part of a team.
• Proven ability to execute against clearly defined projects while applying independent judgment to solve unexpected challenges.
• Experience providing tactical support across multiple department initiatives simultaneously without losing sight of deadlines.
• A "quick study" mindset with the ability to rapidly master complex financial topics and regulatory requirements.

Reports to: Senior Manager, Customer Solutions

Job Level: Associate

About the job:

We are looking for a Manager Enterprise Application Engineering to join the OppFi Technology team. This role will report directly to the Sr Director Platform and Operations and lead a team of engineers in support of OppFi’s technology efforts. 

What you get to do:

As an Enterprise Application Engineering Manager, you will lead a team of talented engineers, acting as their technical mentor and professional guide. Your mission is to be the trusted technology partner that transforms business operations by building a secure, scalable, and automated environment that empowers our employees, protects our data, and accelerates our business.

Team Leadership & Mentorship

• Lead, mentor, and build a world-class team of Enterprise Application Engineers.
• Be responsible for hiring, onboarding, performance management, and the career development of your direct reports.
• Act as the "player-coach" and most senior technical expert for your team, capable of unblocking your engineers, leading complex architecture reviews, and troubleshooting the most challenging issues.
• Foster a culture of accountability, collaboration, and continuous improvement.

Strategy & Business Partnership

• Develop and maintain the strategic roadmap for our enterprise application and integration architecture, ensuring it scales with the company's growth.
• Act as the primary technical consultant and liaison for business leaders (e.g., Finance, HR, Marketing, Operations), understanding their needs and translating them into scalable, secure technology solutions.
• Manage vendor relationships, software licenses, and budgets for your application stack, continuously evaluating new tools to maximize ROI and business value.

SaaS Management

• Manage the entire Google Workspace ecosystem (Gmail, Drive, Calendar, Groups), defining, configuring, and enforcing policies, rules, and OU structures.
• Lead the architecture and administration of our Atlassian stack (Jira, Confluence) guiding your team in building complex workflows and customizing projects for other engineering and business teams.
• Design, build, and manage a SaaS Management Platform (SMP) to bring all OppFi SaaS applications under centralized management.
• Proactively analyze license utilization across our entire SaaS portfolio to identify opportunities for cost savings, license reclamation, and contract consolidation.
• Partner with Information Security and Enterprise Risk Management to conduct technical reviews for all new SaaS applications.

Identity & Access Management (IAM)

• Serve as the top-level architect for our Identity and Access Management (IAM) program.
• Design, build, and manage our centralized Identity Provider (IdP) as the single source of truth for all user identities.
• Develop, deploy, and enforce Role-Based Access Control (RBAC) policies to ensure the principle of least privilege.

Integration & Automation

• Champion an "automation-first" mindset.
• Build and manage automated Joiner, Mover, and Leaver (JML) workflows, ensuring employees are provisioned correctly on their start date and all access is instantly revoked upon termination.
• Architect, build, and maintain robust integrations between our core business systems.
• Be responsible for the reliability and integrity of data as it moves between integrated systems, including error handling and monitoring.

What you will bring to the team:

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.
• 7+ years in Enterprise Systems or Application Engineering, with a demonstrable focus on automation and integration.
  At least 3+ years in a people management or technical lead role.
• Deep architectural and administrative experience with Google Workspace in a large-scale (1000+ user) environment.
• Deep architectural and administrative experience with the Atlassian stack (Jira, Confluence), with the ability to design and implement complex workflows for both technical and business teams.
• Expert-level, hands-on architectural experience with Okta (or a similar major IdP), with deep understanding of Universal Directory, Lifecycle Management (SCIM), complex policy creation, and SAML/OIDC integrations.
• Architectural and administrative experience with Microsoft Active Directory in a large-scale (1000+ user) environment.
• Proven, hands-on experience building and managing integrations; you are comfortable with REST APIs with demonstrable experience automating IT processes using scripting (e.g., Python, PowerShell).
• A strategic thinker who can connect IT initiatives to business outcomes like revenue growth, cost reduction, and risk mitigation.
• Excellent ability to communicate complex technical concepts to non-technical executives and stakeholders.
• A passion for mentoring engineers and a proven track record of developing talent.

Reports to:  Sr Director Platform and Operations

Job Level:  Manager

About the Role

The Senior Manager of Collections & Recoveries Strategy is a high-impact, enterprise role responsible for owning the end-to-end strategy and financial performance of collections and recoveries. This leader will define and execute strategies that optimize net recovery outcomes, customer experience, and regulatory compliance across the full lifecycle—from early-stage delinquency through charged-off recoveries.

Success requires the ability to:

• Diagnose complex portfolio performance challenges
• Translate data and insights into strategic decisions
• Drive execution through cross-functional partners and external vendors
• Own outcomes in ambiguous, high-stakes environments

What You’ll Own

• End-to-End Collections & Recoveries Strategy
• Define and evolve the collections and recoveries strategy roadmap across delinquency and charged-off portfolios
• Identify and prioritize high-impact performance levers (segmentation, channel strategy, vendor allocation, policy design)
• Translate analytics and portfolio insights into actionable strategies with measurable outcomes
• Portfolio Performance & Financial Ownership
• Own and optimize net recovery performance, balancing return, cost, and customer experience
• Evaluate performance through segmentation, lifecycle analysis, and economic tradeoffs
• Identify and drive opportunities to improve basis point performance and portfolio yield
• Vendor & Channel Strategy
• Design and manage external agency strategy, including allocation, performance tiers, and commercial tradeoffs
• Optimize channel mix (internal, external, digital) to maximize returns
• Partner with vendors to drive performance while maintaining compliance and customer standards
• Strategic Execution & Cross-Functional Leadership
• Lead complex initiatives across Operations, Risk, Legal, Product, Technology, and Analytics
• Own execution of high-priority initiatives (e.g., AI collections strategy, segmentation redesign, systems enhancements)
• Drive alignment, remove blockers, and ensure delivery of quantifiable business outcomes
• Governance, Risk & Compliance
• Ensure all strategies align with regulatory requirements (FCRA, UDAAP, etc.)
• Balance performance optimization with customer and regulatory risk considerations
• Partner with Compliance and Legal to implement responsible, scalable solutions

What We’re Looking For

• Core Experience
  • 5+ years in collections or recoveries strategy within financial services or fintech
  • Proven experience owning strategy (not just supporting analytics or managing operations)
  • Experience driving portfolio-level decisions impacting financial outcomes
  • Experience managing and developing at least one direct report, with a focus on coaching, prioritization, and strategic execution
• Strategy & Problem Solving
  • Ability to break down ambiguous problems into clear drivers, tradeoffs, and strategic actions
  • Strong understanding of collections/recoveries economics (net vs gross recovery, cost-to-collect, vendor fees)
  • Experience prioritizing initiatives based on impact, risk, and feasibility
• Execution
  • Demonstrated ability to drive outcomes through influence
  • Experience leading cross-functional initiatives in matrixed environments
  • Strong stakeholder management across business, risk, and technical teams
• Analytical Fluency 
  • Comfortable interpreting data and partnering with analytics to inform decisions
  • Ability to translate insights into practical, executable strategies
  • Focus on decision-making and outcomes, not model development
• What This Role Is Not
  • Direct management of collectors or call center teams
  • Day-to-day operations execution or workforce management

About the job:

As the Senior Manager, Operations Data Analytics, you will lead the development of best in class analytics solutions across OppFi’s Operations teams. You’ll lead a team of analysts to deliver data and insights to build operations strategy, inform decision-making, and monitor execution. You will partner across the enterprise to integrate operations strategy with Marketing, Product, Tech, Finance, & Compliance teams; working closely with other analytics leaders to drive operational excellence across the organization.

What you get to do:

• Drive analytics projects end-to-end. Work with operations channel experts and cross-functional teams to inform, influence, support, and execute the operations strategy
• Lead the development of models to support coordination and optimization across operations functions, customer engagement channels, and customer segments, including:
• Originations
• Fraud
• Servicing
• Complaints
• Collections & Recoveries
• Phone, Chat, and Email Engagement
• AI Solutions
• Develop tools and training that enables the Operations Strategy team to adopt an analytical mindset for their daily business decisions
• Provide leadership in identifying opportunities to leverage advanced analytics or AI to drive incremental operations performance and business value
• Lead standardization of metrics across operations to drive decision making by operations leaders and teams
• Lead the design and monitoring of tests to support an aggressive learning and optimization agenda across pre-delinquency, collections, and recoveries initiatives

What you will bring to the team:

• 7+ years of experience in data science or analytics; Experience working with financial services operations teams is a strong plus
• 3+ years people management experience
• BS or MS in Statistics, Mathematics, Data Science, or equivalent quantitative field
• Experience developing custom models based on an understanding of the underlying data and business problems to ensure analytics deliverables meet stakeholders' needs
• Experience with causal inference measurement (a/b and multivariate testing) and time series analysis methodologies
• Strong organizational skills with a demonstrated ability to manage multiple priorities and lead complex projects with a high degree of ambiguity
• Experience working with cross-functional teams
• Experience designing rapid experiments and iterating quickly
• Knowledge of modern analytical tools and languages like Python, R, and SQL and building concise visualization of information, including use of Tableau

Reports to:  Vice President, Strategy & Operations

Job Level:  Senior Manager

About the job:

As a member of OppFi’s Issues Management Team you will play a key role in helping OppFi achieve it’s company mission by ensuring customers are being treated fairly and playing a part in minimizing identified risks to the company. 

What you get to do:

• Responsible for oversight & tracking of identified issues and validating all tasks have been completed to fully close an issue.
• Research escalated issues to pinpoint possible causes, customer population affected, and the impact they may have experienced. 
• Responsible for risk rating issues to assess the material significance and relevance of identified compliance risks. 
• Collaborate with different department leaders to identify solutions that reduce identified compliance risk, while minimizing business impact and implement customer remediation efforts.
• Advise Business on appropriate solutions to identified risks, where applicable.
• Review and assess business-proposed changes to products and processes for relevant compliance risks.
• Independently lead other projects that will prevent, detect, and mitigate regulatory risk as assigned.
• Identify risk trends and conduct trend analysis for Corrective Action reporting provided to CEO, Executive team, Bank Partners, etc. 
• Monitor internal company communication channels for potential issues, if needed. 
• Optimize the Corrective Action Program by identifying areas in the process flow that can be improved upon and lead efforts to implement resulting changes.

What you will bring to the team:

• Bachelor’s degree required - preferably in Finance, Business, IT, Economics, etc.
• 3+ years of experience in consumer lending, preferably at a Fintech.
• Proficient knowledge of consumer financial regulations, including the Truth in Lending Act (Regulation Z), Equal Credit Opportunity Act (Regulation B), Fair Credit Reporting Act, Fair Debt Collections Practices Act, Unfair Deceptive and Abusive Acts or Practices, Telephone Consumer Protection Act, Servicemembers Civil Relief Act (SCRA),  Electronic Funds Transfer Act (Regulation E), Electronic Signatures in Global and National Commerce Act (ESIGN),  and Privacy.
• Proficient with data queries such as SQL & JIRA.
• Ability to assess the material significance and relevance of identified risks and identify trends across the organization.
• Intermediate or better analysis skills including Excel or Google Sheets. 
• Project Management Software skills, experience with Monday a plus. 
• Experience working with external parties such as Bank Partners, Auditors, etc. 
• Experience identifying process/program efficiencies and willingness to lead change efforts.
• Excellent communication skills, verbal and written. 
• Experience assessing marketing materials for compliance risks.
• Ability to work independently with minimal oversight in a fast-paced environment and meet deadlines with attention to detail.
• Proven ability to collaborate and build strong relationships with all internal stakeholders. 
• Passion for doing what is best for the customer.
  
  

Reports to:  ERM Lead - Issues Management

Job Level:  Associate

***Please note that this role is not fully remote. This is a hybrid position in Chicago and will require occasional in-office presence***

About the job:

The Desktop Engineer will be responsible for providing technical support and expertise in the deployment, management and maintenance of workstations operating systems and software.  This role requires strong problem-solving skills and the ability to work independently as well in a team in a fast paced environment.  The Desktop Engineer will also be involved in system upgrades, troubleshooting and ensuring seamless integration of new technology within OppFi.

What you get to do:

• Design, build and manage workstation configuration management platform
• Package, test and deploy applications and configurations across the enterprise
• Deploy Windows and Mac OS along with 3rd party patches across the computing environment
• Remediation of Vulnerabilities on workstations
• Develop policies, procedures, and best practices for our Service Desk
• Be part of cross-team projects with Security and Platform Engineering
• Manage our office systems and operations
• Partner with the design and maintenance of our hybrid work environment
• Maintain an imaging solution for Windows and Mac OS deployment
• Remediation of vulnerabilities on Windows and Mac workstations along with various network devices
• Mentor and develop junior team members
• Upgrade and maintain firmware on various network and IT related infrastructure.
• Develop policies, procedures, and best practices 
• Be part of cross-team projects with other technology teams
• Part of an on-call rotation

 What you will bring to the team:

• 3+ years experience scripting required (Powershell preferred, Bash or Python)
• 3+ years experience building and managing either SCCM, Intune, NinjaRMM, Kaseya, or Jamf
• 3+ years experience standardizing and managing Windows and Mac systems
• 3+ years experience in remediation of vulnerabilities discovered on workstations
• Experience with Atlassian productivity tools to provide ticket updates and team documentation
• Experience managing users and computers within Active Directory and working knowledge of Group Policy Objects
• Experience working in and supporting a hybrid environment
• Basic network knowledge to troubleshoot device connectivity(WIFI, VLANs, etc)
• Experience managing users and computers within Active Directory

Reports to:  Manager, IT Operations

Job Level:  Tech 1

***Please note that this role is not fully remote. This is a hybrid position in Chicago and will require occasional in-office presence***

About The Job:

As a Senior Software Engineer on the Core Team, you will contribute to the development of OppFi’s software ecosystem that makes up our product portfolio. Specifically, this role’s function is to develop, maintain, and improve core libraries and documentation used by all of the Application Development teams. Knowing this, you will…

• Develop software using the latest Java, SpringBoot, Docker, Amazon Web Services, PostgreSQL, EventStoreDB, Github, ArgoCD and more as the org continues to expand and improve.
• Enhance core libraries to implement cross-cutting concerns such as security, observability, data encryption, horizontal scaling, resiliency and other non-functional requirements
• Debug non-trivial issues requiring partnering with Application Developers, vendors and platform teams
• Collaborate with business and technology professionals across the company in an Agile fashion to ensure technical systems meet requirements.
• Perform code reviews, unit and integration testing; write high quality documentation, and implement other industry recognized best practices.
• Continue to learn new tools and patterns. We take development seriously! Our team develops and manages its own internal training courses, budgets for externally held classes and conferences, and covers books and other training related materials….we want you to grow your skills with us!
• Mentor junior engineers and new hires.

Requirements:

• A relevant undergraduate and/or graduate degree (e.g. Computer Science, Software Engineering, etc) or at least 5 years of professional software development experience.
• At least 5 years of experience with industry recognized automated testing standards (e.g. unit and integration testing) and methodologies (e.g. test or behavior driven development)
• At least 5 years of experience developing and maintaining internal APIs, and integrating with external APIs.
• At least 3 years of experience with Amazon Web Services.
• At least 1 years of experience maintaining internal libraries used by multiple teams
• Experience leading small  to medium sized projects (e.g. Creating a new micro-service, major project refactoring, etc)
• Strong Experience with Java, SpringBoot, Docker, CI, Github
• Excellent written and verbal communication skills

Preferences:

• Familiarity with technologies existing in OppFi’s stack (, Docker, Amazon Web Services, PostgreSQL, Kubernetes, Github)
• Familiarity with methodologies existing within OppFi (Agile Development, Test Driven Development, Domain Driven Design, Event Sourcing)
• Experience mentoring junior developers.

Reports to:  Sr. Manager, Engineering

Job Level:  Sr. Tech I

The Data Engineering team is focused on the design, development, and support for "all things data" at OppFi. This includes the deployment of Postgres databases which support our applications, our Snowflake Data Warehouse and multiple Airflow and Hevo ETLs. As such, you may get to…

• Postgresql Database Administration
• Hands-on work administering and architecting our PostgreSQL Databases in AWS RDS
• Provision new database instances and update configuration of RDS instances with CI/CD tooling (ie: Terraform)
• Enforce corporate data security and privacy standards in the PostgreSQL environment
• High Availability and Disaster Recovery Planning, Drills, and Execution
• Performance tuning and analysis
• Data-related monitoring & alerting in Datadog and Cloudwatch
• User support, Documentation, & Audit support
• Tool evaluation and testing
• Capacity planning and budgeting assistance
• On-call Rotation for Production Support of all Database and ETL Systems
• Conduct regular tests of the RDS (Postgres) disaster recovery plan and document the results of each quarterly test
• Architect and support deployment of complex workloads supporting dozens of micro-services
• Automate common database administration tasks, such as user and environment provisioning
• Develop and train members of the team in following SOPs for common operational tasks
• Data Engineering
• Use Apache Airflow, Hevo, dbt, and Snowflake to make several layers of OppFi data available for reporting, data science, and analytics
• Develop and document audits and controls to ensure the data meets quality standards and alerts the team when thresholds are breached
• Support and refine internal Business Intelligence and Data Warehouse environments
• Collaborate closely with development & internal business teams to build data integrations for our internal applications and services as well as external vendors and partners
• Operate in close partnership with the platform (DevOps) team to develop and maintain database and  ETL infrastructure
• Contribute energy and opinions to the data engineering team
• Participate in the hiring process for technology candidates within a well-defined process
• Promote a culture of testing and data quality improvement within data engineering (ie: unit testing, integration testing, data quality checks, etc)
• Architect ETL solutions for moving large quantities of data across disparate data stores (inter- or intra-cloud environments)
• Contribute to and lead solutioning sessions for new initiatives and technological problems 
• Participate in and lead data modeling and schema design using various data modeling methodologies (ie: Data vault, Kimball, etc)

Requirements:

• 5+ years of related experience working in data teams
• 3+ years managing production PostgreSQL instances
• 3+ years of related data engineering experience
• Substantial SQL experience 
• Scripting proficiency in Python or equivalent 
• Strong collaboration skills
• A strong sense of customer service and empathy

Preferences:

• Experience with Airflow, AWS, Snowflake, Hevo, and DBT strongly preferred
• Experience with containerization technologies and CI/CD tools 
• Experience with Kubernetes, Terraform, EventStoreDB, and MySQL 
• Understanding of Domain Driven Design and Data Vault methodologies 

Our Tech Stack:

• PostgreSQL 
• Snowflake
• AWS
• Datadog
• Terraform
• Airflow
• Hevo
• EventStoreDB
• Jira
• Confluence
• Kubernetes
• MySQL
• dbt