About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

At Observe.AI, you will report to the VP of Information Security and have the opportunity to design and implement cloud/infrastructure security from scratch. You will work with other security and infrastructure teams to create secure access, networks, defence-in-depth, IAM, and address vulnerabilities and misconfigurations across OS, Infrastructure, and cloud. You will work closely with security operations/incident response teams to provide technical leadership. You will also mentor other junior infrastructure security professionals.

What you’ll be doing

Infrastructure Security Leadership & Strategy

• Develop and document comprehensive security policies, reference architectures, design patterns, and the strategic roadmap for Infrastructure Security.
• Keep abreast of the latest network and infrastructure security trends and best practices.
• Collaborate with engineering, AWS and architecture teams to ensure all proposed designs meet both business objectives and stringent security requirements.
• Partner with stakeholders across the organization to integrate and stay updated on the latest infrastructure designs.

Technical Design & Architecture

• Provide technical leadership to infuse security into all infrastructure and network designs across AWS cloud, SaaS applications, and IT environments.
• Design and re-architect the AWS infrastructure to implement robust security measures, including network segmentation, deep packet inspection, firewalls, VPNs, and VPC configurations.
• Design and develop secure access and network solutions for production environments, owning the overall access management framework.
• Act as the security point of contact for Change Management, reviewing all new infrastructure designs
• Own all security components and implement them such as PAM, Access Analyzer, Identity center and RBAC, Guard Duty, WAF, PAM modules
• Design and architect integrations with security tools such as SIEM, Cloud workload protection tools
• Represent Infrastructure Security during regulatory and compliance audits (PCI, SOC, ISO, HITRUST, etc.).
• Work with corporate IT to implement and continuously review and improve network and security controls within the corporate environment.

What you’ll bring to the role

• 9+ Years of experience across Software engineering, network security, and AWS Security
• Proven track record as an experienced Infrastructure Security designer and implementing secure Cloud, networks, and corporate IT infrastructure
• Experience working at a SAAS product company
• Experience leading infrastructure security teams or security focussed SRE teams
• Robust understanding of Network designs and protocols, it is good to have CCNA and other network certifications
• Ability to multi-task and run multiple projects
• Being comfortable with working off times (security incidents cannot be planned)
• Ability to make process under ambiguous situations without clarity
• First-hand experience with major cloud providers, specifically AWS
• Experience in large-scale systems and N-tier architectures
• Excellent communication skills

Perks & Benefits

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves as per Karnataka S&E Act
• Generous holidays (National and Festive) recognition and parental leave policies
• Learning & Development fund to support your continuous learning journey and professional development
• Fun events to build culture across the organization
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

We’re looking for a hands on Facilities & Admin Manager to own the day-to-day operations of our workplace and administrative functions. This is an individual contributor role for someone who enjoys building great workplace experiences, thrives in a fast-paced environment, and can independently manage facilities, vendors, and travel operations.

If you love taking ownership, solving problems, and making things run smoothly behind the scenes - this role is for you.

What you’ll be doing

Facilities & Workplace Operations

• Own the daily operations of the office to ensure a seamless and productive workplace experience
• Serve as the primary point of contact with managed office partners (e.g., Indiqube) for facilities, infrastructure, and support
• Oversee housekeeping, security, maintenance, pantry services, and office supplies
• Ensure compliance with safety standards, workplace policies, and statutory requirements
• Manage office assets, inventory, and access systems

Vendor & Logistics Management

• Manage external vendors for maintenance, repairs, procurement, and services
• Support office expansions, seating allocation, and workspace planning
• Drive cost efficiency through smart vendor negotiations and contract management

Travel & Hospitality

• Manage domestic and international travel bookings including flights, hotels, and ground transport
• Coordinate executive travel plans and end-to-end itineraries
• Negotiate corporate hotel rates and manage travel partners
• Oversee guest visits, leadership visits, and all hospitality arrangements

Administrative Support

• Partner with leadership on facilities planning, budgeting, and forecasting
• Track and manage facilities and administrative expenses
• Ensure smooth onboarding logistics - workspace setup, access cards, and office readiness

What you bring to the role

• 8+ years of experience in Facilities, Administration, or Workplace Management, ideally in a startup or SaaS environment
• Hands-on experience working with managed office providers such as Indiqube, WeWork, or similar
• Strong vendor management and negotiation skills
• Experience managing travel coordination and logistics
• Highly organized, detail-oriented, and execution-focused
• Comfortable working independently in a fast-growing, dynamic setup

Perks & Benefits

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves as per Karnataka S&E Act
• Generous holidays (National and Festive) recognition and parental leave policies
• Learning & Development fund to support your continuous learning journey and professional development
• Fun events to build culture across the organization
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. 

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

The Opportunity

As a Software Development Engineer II, you will be working in a fast-paced and agile work environment delivering quality and scalable solutions that have an immediate business impact. You will be contributing independently as well as with the team on a variety of projects and features.

This role gives you the opportunity to think outside the box and be creative. At the end of the day, you will be writing performant code and will be collaborating with product, engineering, and design leaders to ensure that not only are we solving the problem in the right way, but that we are solving the right problem as well.

What you’ll be doing

• Design, develop and Test end-to-end native applications using React, Redux, Typescript, Node.js
• Build and maintain features for a desktop application using Electron and modern JavaScript/TypeScript.
• Work across the renderer and main processes, handling IPC communication and desktop integrations.
• Implement features involving media capture, screen recording, permissions, and system-level interactions.
• Optimize application performance, memory usage, startup time, and responsiveness.
• Work on Browser extensions (Chrome and Edge)
• Work effectively with all stakeholders, Design, Product, Backend, and QA engineers throughout the lifecycle of the Product to deliver a competitive and high-quality product on time
• Perform high qualityhigh-quality code reviews for your peers
• Optimize current behavior wherever possible with good reasoning

What you’ll bring to the role

• Bachelor’s Degree in engineering and equivalent with 3+ years of experience working on high quality UI development
• Good understanding of Modern Javascript, Browser, and performance concepts 
• Deep functional knowledge of HTML & CSS
• Functional knowledge of Electron.js and Desktop application development
• Understanding of build tools/bundlers, for example Webpack, Parcel etc.
• Strong critical thinking skills, great communication skills, and passion for delivering exceptional customer experience
• Attention to detail & keen interest in making everything more and more efficient

Perks & Benefits

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves as per Karnataka S&E Act
• Generous holidays (National and Festive) recognition and parental leave policies
• Learning & Development fund to support your continuous learning journey and professional development
• Fun events to build culture across the organization
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

Join Observe.AI and build the backend that powers AI agents, transforming customer service for global enterprises. You’ll work on complex, high-scale systems where your code has a direct and visible impact. With a culture that prizes speed, innovation, and ownership, this is your chance to sharpen your skills and shape the future of AI-powered experiences.

You’ll partner closely with product, design, and engineering leaders to define the roadmap and deliver solutions that truly matter. If you’re looking for an opportunity where your expertise drives innovation, your ideas shape the future of the platform, and your growth is fueled by working with smart, supportive peers, this is the place for you.

What you’ll be doing

• Contribute to building and deploying AI Agents for customer service in the form of Voice Agents, Chat Agents, and Coilots at enterprise scale.
• Contribute to the full application lifecycle by designing, coding, testing, deploying, and debugging - all with a high bar on quality.
• Collaborate with the product and design team to translate the product roadmap into a clear and actionable technical roadmap.
• Develop reusable code, frameworks, and libraries to accelerate development and maintain consistency across projects.
• Optimize applications for speed, scalability, and reliability - hence proactively addressing bottlenecks and performance issues.
• Implement robust security measures and data protection practices to safeguard applications and sensitive customer data.
• Design and manage scalable data storage solutions that ensure efficiency, reliability, and long-term maintainability.
• Build and scale efficient data pipelines to process large volumes of data with accuracy and speed.
• Review work of other team members (at all levels), provide feedback to them and lead by example on all of the above factors
• Represent the observe engineering and demonstrate thought leadership at the tech conferences by presenting solutions to complex challenges

What you’ll bring to the role

• 3-5 years of experience in building large-scale products
• Strong expertise in programming language in Python.
• Good knowledge in at least one of the SQL or no-SQL databases (like Postgres, MongoDB, Cassandra)
• In depth knowledge on some of the asynchronous communication tools (like Kafka, SQS  temporal. etc.), good understanding of popular caching tools(like Ehcache, Memcache, Redis)
• Customer first thought process, ability to adapt quickly in a fast paced environment, Openness to learning new technologies, Ability to think and talk from first principles

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. 

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

At Observe.AI, you’ll have the opportunity to solve complex engineering challenges at scale—building systems that process millions of call recordings every single day. As an SDE-4, you’ll work on cutting-edge technologies, leveraging the latest technologies to design and deliver secure, scalable, and multi-tenant solutions. You’ll collaborate with a team of highly skilled engineers, influence the technical roadmap and take ownership of building critical systems that power our AI-first products. If you’re passionate about architecting high-impact platforms and want to push the boundaries of backend engineering, this is the place for you.

What you’ll be doing

• Lead the design and development of complex software systems using modern software development practices and technologies
• Define and implement software architecture and design patterns that enable scalable and maintainable software systems
• Develop technical strategies and roadmaps to drive the evolution of our software platforms and systems
• Mentor and coach other engineers, promoting a culture of technical excellence and continuous improvement
• Collaborate with cross-functional teams to define and deliver high-quality software products and services
• Contribute towards cross-team initiatives, and share knowledge and best practices with the broader organization
• Drive innovation and experimentation, identifying new opportunities for growth and improvement
• Build model reusable code and design/facilitate libraries for future useCollaborate with the product team to understand and refine the product roadmap, while taking ownership of the technical roadmap definition
• Mentor and coach other engineers, promoting a culture of technical excellence and continuous improvement

What you’ll bring to the role

• Bachelor's or Master's degree in Computer Science
• 8+ years of experience in software engineering, with a focus on large-scale, distributed systems
• Strong programming skills in one or more programming languages, such as Java, Python, etc
• Proven experience in software architecture and design, with a deep understanding of software design patterns and principles
• Up-to-date knowledge of evolving technologies and the ability to guide the team toward evaluating and adopting cutting-edge technologie
• Excellent communication and collaboration skills, with a track record of working effectively with cross-functional teams
• Strong problem-solving skills and a passion for solving complex technical challenges
• Knowledge of container management tools (e.g. Docker Swarm, Kubernetes).
• Familiarity with data stores, including at least one of the following: Postgres, MongoDB, Cassandra, and Redis
• Knowledge of queueing systems (e.g. SQS, Kafka) and caching systems (e.g. Ehcache, Memcache)
• Ability to perform well in a fast-paced environment
• Experience leading and mentoring teams of engineers

Perks & Benefits

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves as per Karnataka S&E Act
• Generous holidays (National and Festive) recognition and parental leave policies
• Learning & Development fund to support your continuous learning journey and professional development
• Fun events to build culture across the organization
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. 

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

Join Observe.AI and build the backend that powers AI agents, transforming customer service for global enterprises. You’ll work on complex, high-scale systems where your code has a direct and visible impact. With a culture that prizes speed, innovation, and ownership, this is your chance to sharpen your skills and shape the future of AI-powered experiences.

You’ll partner closely with product, design, and engineering leaders to define the roadmap and deliver solutions that truly matter. If you’re looking for an opportunity where your expertise drives innovation, your ideas shape the future of the platform, and your growth is fueled by working with smart, supportive peers, this is the place for you.

What you’ll be doing

• Contribute to building and deploying AI Agents for customer service in the form of Voice Agents, Chat Agents, and Coilots at enterprise scale.
• Contribute to the full application lifecycle by designing, coding, testing, deploying, and debugging - all with a high bar on quality.
• Collaborate with the product and design team to translate the product roadmap into a clear and actionable technical roadmap.
• Develop reusable code, frameworks, and libraries to accelerate development and maintain consistency across projects.
• Optimize applications for speed, scalability, and reliability - hence proactively addressing bottlenecks and performance issues.
• Implement robust security measures and data protection practices to safeguard applications and sensitive customer data.
• Design and manage scalable data storage solutions that ensure efficiency, reliability, and long-term maintainability.
• Build and scale efficient data pipelines to process large volumes of data with accuracy and speed.
• Review work of other team members (at all levels), provide feedback to them and lead by example on all of the above factors
• Represent the observe engineering and demonstrate thought leadership at the tech conferences by presenting solutions to complex challenges

What you’ll bring to the role

• 5-9 years of experience in building large-scale products
• Strong expertise in at least one high level  programming language (like Python, Java, Golang), and familiarity with a few more (You should be comfortable to working on Python with immediate effect and any other languages that fit the use case in future)
• Good knowledge in at least one of the SQL or no-SQL databases (like Postgres, MongoDB, Cassandra)
• In depth knowledge on some of the asynchronous communication tools (like Kafka, SQS  temporal. etc.), good understanding of popular caching tools(like Ehcache, Memcache, Redis)
• Customer first thought process, ability to adapt quickly in a fast paced environment, Openness to learning new technologies, Ability to think and talk from first principles

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. 

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

At our core, we are shaping how AI transforms real-world challenges in the contact center space. As part of our world-class ML team, you’ll work on developing cutting-edge LLM-powered solutions & Agentic AI, building end-to-end processing pipelines, and handling production challenges at scale—millions of interactions daily—while shaping the future of AI-powered contact centers. 

If you are truly an engineer at heart, excited about turning breakthroughs in multi-agent systems, LLMs, NLP, and ML into practical outcomes through applied research, and building scalable production systems to create real product impact, you will feel right at home at Observe.AI. You’ll also have the opportunity to publish in top conferences, and influence Observe.AI’s product and platform strategy. 

Beyond the tech, you’ll join a collaborative, mission-driven culture where innovation, impact, and fun go hand in hand. We value curiosity, collaboration, and the courage to push boundaries.

What you’ll be doing

• Design & develop state-of-the-art LLM-powered AI capabilities and Agentic AI/ Multi-agent systems end-to-end, from ideation to production for Observe.AI’s product offerings, in a fast-paced startup environment.
• Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including LLMs and LLM-powered technologies/ paradigms, including Agentic AI.
• Build/ maintain highly scalable production systems that power AI capabilities on Observe.AI product/ platform.
• Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale.
• Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers/ stakeholders.
• Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities to build the right solution for the right problem.
• Keep up-to-date with the latest ML/ DL/ NLP literature and influence the technological evolution of Observe.AI platform.
• Contribute to the community through tech blogs and publishing papers in ML/ NLP conferences like EMNLP, ACL, etc.

What you’ll bring to the role

• Bachelor’s or Master’s degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP/ NLU.
• An engineering mindset with the competencies of an applied scientist. 
• 3+ years of industry experience in building large-scale NLP/ NLU systems, with recent experience in building LLM-powered applications and Agentic systems.
• Strong understanding of the fundamentals of ML and NLP/ NLU, and practical aspects of building ML systems in production; backed by extensive hands-on experience in building/ scaling customer-facing ML/ NLP/ NLU applications.
• Good understanding of recent advances in building LLM-powered applications,  and multi-agent systems at scale. 
• Excellent implementation skills in Python and Machine Learning Frameworks such as Pytorch, Tensorflow, HuggingFace, etc., and deploying/ maintaining scalable machine learning systems in production.
• Ability to provide thought leadership in one or more technical areas of interest to Observe.AI, and influence product development
• Excellent communication, collaboration skills, and presentation skills.
• Experience with Spoken Language Understanding is a plus
• Published papers in top NLP/ NLU conferences or workshops are a plus
• Relevant open-source contributions are a plus.

Perks & Benefits

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves as per Karnataka S&E Act
• Generous holidays (National and Festive) recognition and parental leave policies
• Learning & Development fund to support your continuous learning journey and professional development
• Fun events to build culture across the organization
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.