Role Overview

The Associate, Marketing will support the execution of Modern Animal’s lifecycle and retention strategies across CRM, review platforms, and broader retention initiatives. This role is responsible for bringing strategy to life, owning day-to-day execution across email/SMS, review management, member experience initiatives, and reporting. This is an ideal role for someone highly detail-oriented, organized, and eager to grow within lifecycle marketing and member experience.

Key Responsibilities

Lifecycle & CRM Execution

• Execute email, SMS, and push campaigns across the member lifecycle (onboarding, engagement, retention)
• Build and QA campaigns within CRM platforms
• Support journey optimization through testing and iteration

Reviews & Reputation Management

• Support strategy and execution of Google and Yelp review programs
• Monitor review trends and assist in surfacing insights to inform clinic-level improvements
• Partner cross-functionally to ensure timely responses and escalation tracking

Member Experience Reporting

• Assist in building and maintaining monthly reporting (NPS, app ratings, third-party reviews, churn drivers)
• Identify trends and flag outliers across clinics and regions while proposing strategies to tackle the issues they uncover

Cross-Functional Support

• Partner with Operations, Technology, and Care teams to support member experience initiatives
• Assist with ad hoc marketing strategy projects as business needs evolve

Qualifications

• 1–3 years of experience in marketing, CRM, lifecycle, or customer experience
• Strong attention to detail and ability to manage multiple workstreams simultaneously
• Comfort working with data; able to pull insights and spot trends
• Experience with CRM tools (e.g., Braze, Iterable, HubSpot) is a plus
• Strong organizational and communication skills

Role Overview

The Head of Growth will own Modern Animal’s acquisition engine and be accountable for efficiently driving new member growth at scale. This role oversees a seven-figure marketing budget, defines channel strategy, and ensures investments deliver against CAC and volume targets.

This is a highly analytical, business-critical role with end-to-end ownership of growth performance. You will operate as the central decision-maker across channel mix, budget allocation, and performance strategy, partnering closely with Creative, Lifecycle, Analytics, and Operations to align growth with market demand and clinic capacity.

While initially an individual contributor, this role will manage external agencies and build the foundation for a high-performing growth team, with plans to hire an internal team in the near term.

Key Responsibilities

Strategy & Performance

• Own acquisition strategy across all paid and performance channels (e.g., Google, Meta, Yelp, Direct Mail, OOH, emerging platforms)
• Drive channel mix and investment decisions to hit new member and CAC targets
• Continuously identify opportunities to scale, reallocate, or optimize spend based on performance and business needs
• Ensure growth efforts are aligned with regional dynamics, clinic capacity, and expansion priorities
• Own budget planning, pacing, and forecasting across daily, monthly, and quarterly horizons
• Partner with Finance and Marketing leadership to guide investment decisions and tradeoffs 

• Manage external media buying agencies (Google, Meta), holding them accountable to performance, testing velocity, and reporting standards

Measurement, Insights & Optimization

• Define and monitor core growth KPIs (CAC, CVR, CPL, etc.)
• Partner with Analytics to understand attribution, channel incrementality, and performance drivers
• Surface actionable insights and recommendations to leadership regularly
• Continuously test and optimize across audiences, creative, landing experiences, and channel mix

Creative Testing Strategy

• Own the paid media creative strategy and testing roadmap
• Partner with Creative to develop high-performing, channel-specific assets
• Translate performance data into clear testing hypotheses and creative direction
• Ensure a consistent cadence of experimentation to drive incremental gains

Qualifications

• 6-10+ years of experience in growth marketing or paid media, ideally in a high-growth, multi-location or consumer services business
• Proven experience owning and optimizing seven figure paid media budgets and forecasts
• Deep hands-on knowledge of Google Ads and Meta Ads, including strategy, testing, and performance analysis
• Experience managing and scaling acquisition across multiple channels and geographies
• Strong analytical skills with the ability to translate data into clear decisions and recommendations
• Experience managing agency partners and holding them accountable to performance outcomes
• Familiarity with attribution models, incrementality testing, and performance measurement challenges

Role Overview

The Manager, Community Marketing will own the strategy and execution of Modern Animal’s local and field marketing efforts across markets. This role is responsible for building and managing relationships with local partners, activating community-based growth channels, and ensuring consistent, high-quality execution of events and grassroots initiatives.

This is a highly autonomous role suited for someone who thrives in fast-paced environments, is deeply organized, and can independently manage multiple partnerships and activations at once.

Key Responsibilities

Community & Partnership Strategy

• Develop and execute local marketing strategies across clinics and markets
• Build and manage partnerships with shelters/rescues, local businesses, apartment communities, and beyond
• Identify new opportunities to drive awareness and member acquisition at the local level

Events & Activations

• Plan and execute local events, pop-ups, and community activations
• Ensure events are well-organized, on-brand, and deliver against acquisition and awareness goals
• Manage logistics, materials, and on-site execution

Field Team Management

• Recruit, train, and manage brand ambassadors for event staffing as needed
• Ensure consistency in brand representation across all field efforts

Relationship Management

• Own partner relationships end-to-end, acting as the primary point of contact
• Maintain strong, ongoing relationships that drive repeat and scalable opportunities

Performance Tracking

• Track and report on performance of community initiatives (leads, bookings, ROI where applicable)
• Continuously optimize programs based on performance and learnings

Qualifications

• 4–7 years of experience in community, partnerships, or brand marketing
• Proven ability to manage multiple partnerships and projects simultaneously
• Highly organized with strong attention to detail
• Self-starter who can operate independently with minimal oversight
• Strong interpersonal and relationship-building skills
• Experience managing events and/or field teams preferred

At Modern Animal, we’re redefining veterinary care with a technology-forward approach and a deep commitment to people. With thoughtfully designed clinics, a membership-based model, and innovative software, we’re creating a new standard of care.

We’re looking for a Senior Product Engineer to join our team of builders.

This role is for someone who can own complex, high-impact initiatives end-to-end — you will shape problems, define solutions, drive delivery across interdisciplinary teams, and hold yourself accountable for business outcomes. Our application ecosystem includes a customer-facing iOS/Android app and an in-house EMR platform built in partnership with our medical team.

This role is based in Los Angeles, California. Our team is in-office 3 days a week at our Culver City HQ.

Essential Traits

Multidiscipline Curiosity — You have a deep curiosity about how systems work across domains (engineering, product, operations, and medical workflows); you have a strong desire to understand the full context behind problems.

Pragmatic Problem Solving — You connect business goals with technical tradeoffs, and drive teams to solutions that are both practical and scalable.

Effective Communication — You communicate complex ideas clearly across audiences (engineering, product, operations, medical, and leadership teams), both in writing and verbally.

Technical Leadership — You have a strong foundation in system design, architecture, and software engineering best practices, with the ability to guide others. You build systems that are operationally sound, and lead teams in production support scenarios.

Ownership & Project Leadership — You lead large and ambiguous initiatives: defining scope, identifying success criteria, making data driven decisions, aligning stakeholders, managing execution, and ultimately delivering outcomes.

Product Mindset — You see beyond implementation. You focus on user experience and business impact to ensure the right solution is built, not just the technically correct one.

Continuous Improvement — You actively reflect on outcomes and identify opportunities to improve systems, solutions, and processes; you can apply learnings and institutionalize change.

AI Leverage — You use AI tools to accelerate personal productivity and team output. You identify opportunities to embed AI into products and workflows to improve user experience and business performance.

Documentation & Knowledge Sharing — You produce clear, concise documentation that scales knowledge across an organization, e.g. technical designs, product specs, postmortems, status updates.

Responsibilities

Lead Complex, Cross-Functional Initiatives

• Own end-to-end delivery of large, ambiguous projects spanning engineering, product, design, and operations
• Break down problems into clear work streams, milestones, and success metrics
• Drive alignment across stakeholders and maintain momentum through execution

Shape Product & Technical Direction

• Partner with product and design to define solutions that balance user experience, business goals, and technical constraints
• Contribute to product strategy through technical insight and domain understanding
• Identify opportunities to simplify, scale, or rethink existing systems

Design & Build Scalable Systems

• Lead the design of robust, maintainable systems and architectures
• Write high-quality code and set a strong example for engineering standards
• Ensure systems are reliable, observable, and operationally sound

Drive Execution & Delivery

• Ensure projects are delivered on time and at a high quality bar
• Proactively identify risks, tradeoffs, and dependencies
• Maintain a strong bias toward progress and accountability

Mentor & Elevate the Team

• Provide technical guidance and mentorship to other engineers
• Raise the bar through code reviews, design reviews, and shared practices
• Contribute to a culture of ownership, rigor, and continuous improvement

Improve Systems, Processes, and Practices

• Identify inefficiencies or friction in engineering and cross-functional workflows
• Introduce improvements to tooling, processes, or team practices
• Contribute to scaling the team’s effectiveness as the company grows

Leverage AI to Accelerate Outcomes

• Use AI tools to improve development velocity and quality
• Identify and implement opportunities to incorporate AI into internal tools and customer-facing products

Qualifications

Experience & Background

• 5+ years of experience building and shipping software in a product-driven environment
• Proven track record of owning complex, cross-functional initiatives from concept through delivery
• Experience working closely with product, design, and non-technical stakeholders to define and deliver solutions
• Demonstrated ability to operate effectively in ambiguous problem spaces and drive clarity

Technical Foundation

• Strong software engineering fundamentals (data modeling, system design, API design, testing, and performance)
• Experience designing and building scalable, maintainable systems in production environments
• Ability to write high-quality, readable, and well-tested code
• Comfort working across the stack (frontend, backend)

Collaboration & Leadership

• Experience leading projects or initiatives, formally and informally
• Strong communication skills, with the ability to influence decisions across disciplines
• Track record of mentoring other engineers and raising the quality bar of a team

Preferred Technologies (Not Required)

We use a modern, cloud-based stack. Experience with the following technologies is helpful, but not required:

• Backend & Infrastructure: AWS, Python, PostgreSQL
• Frontend & Mobile: React, React Native, TypeScript

We care far more about your ability to learn, adapt, and apply sound engineering principles than experience with any specific tools.

Why You’ll Love Working at Modern Animal

• Flexible paid time off, including sick leave, parental leave, and holidays
• Stellar benefits package, including health, dental, and vision coverage with multiple plan options
• 401(k) with company match
• Free Modern Animal membership for your own pets, plus discounts on services

OVERVIEW

We’re looking for a Senior Accountant to own key accounting functions and ensure the accuracy of financial reporting with a focus on the expense side of the P&L. This role will be responsible for clinic-level spend analysis, accruals, prepaid expense management, accounts payable oversight (bill pay, corporate cards, spend program management, reimbursements), lease accounting, and fixed asset management, and providing additional support across financial reporting and administrative accounting functions. The ideal candidate is detail-oriented, proactive, and comfortable operating in a fast-paced, multi-location environment.

KEY RESPONSIBILITIES

Financial Reporting & Close Support 

•     Support the monthly close process, including journal entry preparation, account reconciliations, and flux analysis.
•     Assist with budget vs. actual analysis and management reporting, with a focus on operating expense line items.
•     Provide variance explanations and commentary on key expense drivers to support leadership decision-making.
•     Help build and maintain reporting tools or schedules that increase visibility into expense performance across locations.

Accruals & Prepaid Expense Management  

•     Own the monthly accrual process, including AP accruals, corporate card expenses, and employee reimbursements, ensuring completeness and accuracy at close.
•     Prepare and review monthly prepaid expense amortization schedules and corresponding journal entries.
•     Maintain and improve supporting schedules and documentation for prepaid and accrued liability accounts.
•     Ensure accurate expense cutoff and recognition in accordance with GAAP.
•     Reconcile prepaid and accrued expense balance sheet accounts on a monthly basis and provide flux commentary.

Accounts Payable, Spend Programs & Reimbursements 

•     Partner with the AP team to ensure accurate vendor payment coding, completeness, and timely processing.
•     Review and monitor AP aging to identify issues and ensure proper period cutoff.
•     Own clinic-level expense analysis, identifying trends, variances, and opportunities for cost control or process improvement, and investigating expense questions raised by clinic managers.
•     Assist in managing the corporate card program, including transaction coding, reconciliation, and policy compliance.
•     Own the management of spend programs (e.g., purchasing cards, vendor accounts), ensuring proper controls, utilization tracking, and policy adherence.
•     Manage the employee reimbursement process end-to-end, including review, approval workflows, accurate coding, and timely payment.
•     Support the implementation of controls and scalable processes to improve AP accuracy and efficiency.
•     Serve as the accounting point of contact for clinic managers on expense-related questions, coding guidance, and spend reporting.

Lease Accounting & Fixed Assets 

•     Maintain the company’s ASC 842 lease accounting schedule, including initial recognition, ongoing amortization, and remeasurement of right-of-use assets and lease liabilities.
•     Manage lease data and schedules within NetLease, ensuring accuracy and completeness across all clinic and corporate locations.
•     Prepare monthly journal entries and reconciliations for lease assets and liabilities.
•     Monitor lease modifications, renewals, and terminations and ensure proper accounting treatment under ASC 842.
•     Own the fixed asset subledger using NetSuite’s fixed asset module, including capitalization, depreciation, disposals, and transfers.
•     Reconcile fixed asset accounts monthly and maintain supporting schedules for capex and depreciation.
•     Partner with Operations and Real Estate teams to track new clinic build-outs and ensure timely asset capitalization.

Process Improvement 

•     Identify and recommend process improvements to strengthen internal controls and increase close efficiency.
•     Document accounting policies and procedures to support a scalable and audit-ready environment.
•     Support audit requests and provide documentation and variance explanations as needed.
•     Contribute to system improvements, integrations, and workflow automation as the business scales.
•     Evaluate existing processes across lease accounting, fixed assets, AP, and expense management for opportunities to reduce manual effort and improve accuracy.

Administrative & Onboarding Support  

•     Support new clinic onboarding from an accounting perspective, including entity setup, chart of accounts mapping, and coordination with Operations.
•     Assist with vendor setup and payment configuration for new locations.
•     Help establish spend controls, reimbursement workflows, and expense reporting for newly opened clinics.
•     Coordinate with cross-functional teams (Real Estate, Operations, HR) to ensure accounting readiness ahead of clinic launches.
•     Assist with other administrative accounting tasks and ad hoc projects as the business continues to grow.

QUALIFICATIONS

•     Bachelor’s degree in Accounting or Finance (required)
•     4+ years of progressive accounting experience
•     Strong experience with accrual accounting, prepaid expense management, and/or AP processes
•     Experience managing or supporting spend programs and employee reimbursement workflows
•     Solid understanding of GAAP and expense recognition principles, including ASC 842
•     Experience with fixed asset accounting and subledger management
•     Experience with account reconciliations, journal entries, and month-end close
•     Comfortable analyzing spend data and summarizing insights for stakeholders
•     Able to partner cross-functionally with AP, Operations, Clinic, and Real Estate teams
•     Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment

PREFERRED QUALIFICATIONS

•     CPA or CPA-eligible
•     Experience with NetSuite
•     Experience in a multi-location or clinic/healthcare environment