About Mixpanel
Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit mixpanel.com to learn more
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About Mixpanel
Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit mixpanel.com to learn more.
About the Customer Success Team:
Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customers’ business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value. You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customers’ organizations, help the customer manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer’s Mixpanel investment.
About the Role:
As a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation, where you set customers up for long-term success with scalable implementation and data governance best practices. Throughout the entire customer lifecycle, you will work to understand how analytics can drive business value for your customers and will consult them on how to maximize the value of Mixpanel, including managing change during Mixpanel’s rollout, defining and achieving ROI, and identifying areas of improvement in their current usage of analytics. For large enterprise customers, post onboarding, you will also continue alongside the Account Managers to drive data trust and product adoption for 100+ end user teams through a change management rollout approach.
Responsibilities:
We're Looking For Someone Who Has
We'd Be Extra Excited For Someone Who Has
#LI-Hybrid
Benefits and Perks
*please note that benefits and perks for contract positions will vary*
Culture Values
Why choose Mixpanel?
We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
Ready to apply?
Apply to MixpanelAbout Mixpanel
Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit mixpanel.com to learn more.
About The AM Team
The Account Management team is focused on retaining and growing this book of business through ensuring a smooth onboarding process, understanding how our customers get the most value out of Mixpanel's capabilities, driving adoption, and uncovering growth opportunities. The team has developed a strong community of practice in collaboration with the Services team (CSAs) in APAC and globally, and works closely with partners relevant to their customers.
About the Role
The Account Manager will be responsible for ownership of Mixpanel’s top accounts, including as a day-to-day point of customer contact, as well as a strategic lead who will create and facilitate a vision for relationship excellence, deep value realization, and consistent growth. This growth will be exemplified by the expansion of our existing footprint, including commercial management of renewals and opportunistic upsells.
They will be an experienced commercial operator and an excellent relationship builder. They will be able to add value in conversations with Senior/VP-level customers and Mixpanel eStaff, and will bring deep knowledge of trends and challenges in the market. They will be seen as a valued advisor and comfortable constructing strategic and data-driven presentations for C-level stakeholders internally and externally. They will be highly organized and be able to manage complex projects. They will either have or develop a fluent relationship with the Mixpanel product. Likely to have 7+ years of quota-carrying experience with a consistent record of managing large, complex renewals and cultivating and managing large (6-digit) expansions and upsells.
Responsibilities
We're Looking For Someone Who Has
Bonus Points For
Benefits and Perks
*please note that benefits and perks for contract positions will vary*
Culture Values
Why choose Mixpanel?
We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
Ready to apply?
Apply to MixpanelAbout Mixpanel
Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit mixpanel.com to learn more.
About The AM Team
The Account Management team is focused on retaining and growing this book of business through ensuring a smooth onboarding process, understanding how our customers get the most value out of Mixpanel's capabilities, driving adoption, and uncovering growth opportunities. The team has developed a strong community of practice in collaboration with the Services team (CSAs) in APAC and globally, and works closely with partners relevant to their customers.
About the Role
The Account Manager will be responsible for ownership of Mixpanel’s top accounts, including as a day-to-day point of customer contact, as well as a strategic lead who will create and facilitate a vision for relationship excellence, deep value realization, and consistent growth. This growth will be exemplified by the expansion of our existing footprint, including commercial management of renewals and opportunistic upsells.
They will be an experienced commercial operator and an excellent relationship builder. They will be able to add value in conversations with Senior/VP-level customers and Mixpanel eStaff, and will bring deep knowledge of trends and challenges in the market. They will be seen as a valued advisor and comfortable constructing strategic and data-driven presentations for C-level stakeholders internally and externally. They will be highly organized and be able to manage complex projects. They will either have or develop a fluent relationship with the Mixpanel product. Likely to have 7+ years of quota-carrying experience with a consistent record of managing large, complex renewals and cultivating and managing large (6-digit) expansions and upsells.
Responsibilities
We're Looking For Someone Who Has
Bonus Points For
Benefits and Perks
*please note that benefits and perks for contract positions will vary*
Culture Values
Why choose Mixpanel?
We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
Ready to apply?
Apply to MixpanelCookies & analytics
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