Mintel is the world’s leading market intelligence agency. Our analysis of consumers, markets, new products, and competitive landscapes provides a unique perspective on global and local economies. Since 1972, our predictive analytics and expert recommendations have enabled our clients to make better business decisions faster. Our purpose is to help businesses and people grow. Our fast-growing office in Kuala Lumpur is both our regional hub for our APAC business as well as a Global Shared Service Centre.

We are looking for a detail-oriented and proactive Assistant Financial Accountant to join our finance team, supporting revenue and commission accounting activities across multiple markets. This role plays a key part in ensuring accurate revenue reporting, supporting month-end close processes and performance analysis, and maintaining strong compliance with accounting standards. The ideal candidate will work closely with cross-functional teams including Commercial, Legal, and Billing, while contributing to process improvements and operational efficiency in a dynamic, multinational environment.

Responsibilities:
• Maintain weekly revenue reconciliations for each market to support sales performance reporting and invoicing processing. 
• Prepare journals for revenue accruals, deferrals, and adjustments.
• Support monthly/quarterly/annual close activities including revenue recognition checks. 
• Assist in ensuring compliance with appropriate revenue recognition standards.
• Assist in the preparation of intercompany revenue matching and reconciliation.
• Preparation of monthly calculation of sales commissions.
• Support statutory audits by preparing audit deliverables and resolving queries.
• Provide support to regional finance teams during budgeting and forecasting cycles.
• Assist in ad hoc financial analysis relating to pricing, customer contracts or product line.
• Contribute to process improvement by identifying gaps and propose enhancements in operational & accounting processes, controls, and documentation.
• Work across departmental teams dealing with Sales, Legal, Customer Success, Contracts Processing and Billing teams. 
• Perform any other ad-hoc duties as assigned by superior.

Requirements:
• Bachelor’s degree in Accounting, Finance, or related discipline.
• Professional qualification or progress toward ACCA/CPA/CA is preferred.
• 1–3 years of relevant accounting experience, ideally in a multinational environment or SSC setting.
• Solid understanding of accounting principles, month‑end close processes, and statutory reporting.
• Experience with audit support, tax compliance, and balance sheet management.
• Proficient in MS Office and Power BI. Intermediate to advance MS Excel skills. 
• Proficiency in accounting systems. Experience in NetSuite and MS Dynamics is highly desirable. 
• Familiarity with financial reporting tools and automation initiatives is beneficial.
• Strong attention to detail, accuracy, and commitment to deadlines.
• Good communication and interpersonal skills, with the ability to collaborate across teams and cultures. Mandarin speaker will be a plus.
• Proactive, organised, and able to manage multiple priorities.
• Problem‑solving mindset with willingness to learn and improve processes
• Ability to work independently and collaboratively in a face-paced environment.
• Flexible to work when required during Malaysia public holidays in which replacement holidays will be provided. 
• Flexible to work on staggered hours to support UK & US timing

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From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients’ next big idea.

Mintel is the world’s leading market intelligence agency. Our analysis of consumers, markets, new products, and competitive landscapes provides a unique perspective on global and local economies. Since 1972, our predictive analytics and expert recommendations have enabled our clients to make better business decisions faster. Our purpose is to help businesses and people grow.

We are looking for a Client Success Executive to provide reactive and proactive client support to Mintel’s global client base across all sectors of our business. This position is responsible for fielding data analysis requests from our clients, as well as assisting colleagues with various client-related administrative tasks. The Client Success Executive will be working in a dynamic team and responsible for providing the best-in-class support to our client base worldwide and collaborating with the Commercial team to support their needs. You will be part of a team which offers the exciting opportunity to collaborate with our Commercial teams and global clients. You'll gain dynamic experience in an international environment.

Primarily, this role will support our APAC clients, but you will also support our global client base.

What You Will Be Doing:

• Responding to Ad-Hoc Client Requests: Providing timely and thorough responses to ad-hoc client questions and research requests using the appropriate Mintel data and insights
• Creating Recurring Client Newsletters: Create newsletters for clients on a recurring basis in various formats using Mintel’s platforms to highlight new data and insights related to the client’s industry.
• Collaborating: Working closely with Client Success Managers on client engagement and providing support as needed with data analysis and reporting on client usage.
• Client Support: Working alongside other members of the Client Support team to provide support on a range of issues from subscription access problems through to customer requests for market research support.
• Live Chat Support: Answering clients’ inquiries through live chat.
• Client Training: Conduct virtual training sessions on how to use Mintel Tools upon request by the Commercial Team.
• Representing Mintel: Operating as a competent and knowledgeable expert in Mintel's methodologies and processes across a broad range of verticals; providing timely and thorough responses to ad-hoc client questions

 Who We are Looking For: 

• Data & Insights Enthusiast: You have a strong academic or professional background in analyzing data, insights, and market research. You can find creative ways to help clients digest and derive insights from large sets of data. You should be familiar with pivot tables, v-lookups, and other formulas, in addition to sorting and manipulating data.
• Tech-savvy: You have experience working with SaaS platforms such as Mixpanel and Microsoft Dynamics CRM and you can learn new technologies quickly.
• Detail-Oriented: You have excellent attention to detail and strong organizational skills. You are dedicated to quality, ensuring accuracy and efficiency in your work to elevate Mintel as a top insights company.
• Great communicator: You have extremely polished verbal and written communication skills, and can adapt your communication style to suit each client and internal business partner.
• Self-Directed: You take initiative to solve problems and uncover opportunities, and you are eager to take ownership and accountability for the success of your client portfolio.
• A Multi-tasker: You can handle multiple projects simultaneously and with different deadlines, which includes producing and delivering reports.
• Client-obsessed: You are passionate about client service and you are driven to help your clients achieve success.
• Naturally curious: You are naturally curious and great at navigating client conversations, asking second and third-level questions to get at the heart of clients’ challenges and goals.
• MUST be fluent in Mandarin, written and spoken to support our clients based in China.
• Working Hours: 9.00am to 5.30pm 

What We Offer:

• A culture that supports true collaboration whilst embracing remote working.
• Flexible start times and end times.
• Home based but need to be in the office for onboarding, team meetings and ongoing training throughout the year.
• Approach to personal development where we encourage individuals to grow and share what they’ve learned.
• Social events, both within the department and across the company.
• Generous annual leave and wider circle employee benefits.
• Additional one day off to celebrate your birthday.
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives).
• Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organised by our Mintel Gives (where applicable).
• Mental health and wellbeing support via Modern Health App.
• Beautifully designed offices foster collaboration and fun.

Mintel is an equal-opportunity employer that is committed to the strength of an inclusive workplace. 

#LI-JY  #HYBRID

• Diagnose and resolve technical issues methodically, providing regular status updates to end-users.
• Deliver end-user support across hardware, software, and networking, considering constraints and business impact.
• Act as a liaison between internal clients and other IT teams to escalate and resolve complex issues.
• Communicate technical concepts clearly to non-technical users, both verbally and in writing.
• Maintain accurate records in IT systems, including hardware inventory, patch management, ticketing, and documentation.
• Contribute to global initiatives for standardization and automation of account setup, laptop deployment, and patching/policy compliance.
• Support and maintain audio/visual equipment in office spaces and meeting rooms.
• Demonstrate flexibility to work extended hours when necessary to meet critical deadlines.
• Undertake additional duties as required within the scope of the role.

• Mentors junior team members by sharing expertise and guiding them through departmental processes.
• Identifies opportunities for process improvement and proactively suggests solutions.
• Works effectively with minimal supervision, prioritizing tasks based on business needs.
• Quickly learns new technologies and adapts to changing environments.
• Communicates complex technical issues in a clear, user-friendly manner.

• Experience: 2–3 years in a technical help desk or IT support environment.
• Technical Knowledge: 
• Strong proficiency in Windows OS and Microsoft Office 365.
• Basic administration of Microsoft 365 and Active Directory.
• Understanding networking fundamentals (VPN, DNS, DHCP).
• Familiarity with MacOS and Ubuntu Linux preferred.
• Experience with ticketing systems, documentation platforms, and RMM tools is a plus.
• Soft Skills: 
• Naturally curious and eager to learn new technologies.
• Collaborative team player who values shared problem-solving.
• Self-directed with strong organizational skills and ability to meet deadlines.
• Committed to continuous personal and professional growth.

We Hope You’ll Like Our:

• Culture that supports true collaboration.
• Approach to personal development where we encourage individuals to grow and share what they’ve learned.
• Social events, both within the department and across the company.
• Generous annual leave and wider circle employee benefits.
• Additional one day off to celebrate your birthday.
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness and Mintel Gives).
• Giving back is part of our culture with this in mind, Mintel gives employee 2 days leave per year to join local volunteering activity organised by our Mintel Gives (where applicable).
• Mental health and wellbeing support via Modern Health App.
• Beautifully designed offices to foster collaboration and fun.

#LI-DB