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Service Attendant (Hospitality Services)

The Mather in Tysons · The Mather (Tysons, VA)

Hospitality Services/Concierge The Mather Tysons Posted May 8, 2026

We’re seeking a Service Attendant to join our team at The Mather Tysons in Tysons, Virginia. In this role, you’ll help create a seamless daily experience for residents by supporting Resident Engagement and Resident Services/Concierge through a wide range of hands‑on responsibilities—setting up and resetting rooms for programs and events (tables, chairs, furniture, décor/theme items), assisting with audio/visual set‑ups (movies, virtual meetings, presentations), completing room reservations and coordinating work orders, and responding promptly to radio requests. You’ll also support resident needs through well‑being checks and assistance with lockouts, while handling package and item delivery and serving as a back‑up to the concierge desk for break relief or unexpected coverage needs. Success in this role requires strong customer service, comfort using Microsoft Outlook, resident‑facing apps, and related work order/technology systems, and the ability to prioritize multiple demands in a fast‑moving environment.

This position is full-time. Weeknight, weekend and holiday availability is required

ESSENTIAL FUNCTIONS

Setting and resetting rooms for programs and events; including tables, chairs and miscellaneous furniture items; audio visual equipment and laptop computers as needed; decorative or theme items, etc.
Assisting residents with lockouts and conducting well-being checks; analyzing the situation and subsequently addressing residents’ needs in a timely, professional manner and taking appropriate steps to ensure their safety and satisfaction
Carrying and delivering items and packages
Using Microsoft Outlook, the resident app, and a variety of other software and technology, complete room reservations and coordinate work orders for assistance by other experience centers (such as building services, housekeeping and culinary services)
Responds in a timely manner to radio requests requiring immediate attention
Functions as back-up to concierge desk staff to provide relief during break periods or in other emergency or unforeseen situations such as call offs or other unplanned absences.
Completes daily check-in report.
Assisting Resident Engagement experience center with special events
Assist with audio/visual set ups such as movies, virtual meetings and presentations

QUALIFICATIONS AND SKILLS

Required:

High School graduate
Excellent customer service skills
Ability to utilize MS Outlook and work order software systems
Ability to prioritize and organize multiple demands on time and projects.

Benefits

Mather offers a competitive benefits package.*

Team members are eligible for:

A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
Convenient, subsidized parking (or public transportation for certain locations)
Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

Benefits-eligible team members can take advantage of:

Medical, dental, and vision plans
Paid Parental Leave
Adoption Assistance Reimbursement
Tuition reimbursement for continuing education
Extended illness benefits
Employee wellness programs
Short- and long-term disability insurance
Life insurance is available to benefit eligible team members.

*Benefits are subject to change without notice. Benefits details dependent on employment status.

About The Mather:

The Mather is a Life Plan Community in Tysons, Virginia, for those 62 and better that defies expectations of what senior living is supposed to be. More than a luxury residence, The Mather is in an enviable walkable, urban neighborhood, close to the Metro and all the DC area has to offer. Opened in March 2024, The Mather includes 293 independent living apartment homes, as well as assisted living, memory support, and skilled nursing, along with multiple restaurants, a fitness center, art studio, gardens and more.

The Mather is located at 7929 Westpark Drive, Tysons.

About Mather

Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age Well^SM, we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work^®, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

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Resident Services Receptionist

The Mather in Tysons · The Mather (Tysons, VA)

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Hospitality Services/Concierge The Mather Tysons Posted May 6, 2026

We are seeking a Resident Services Receptionist to join our team in Tysons, Virginia, for a full‑time 11:00 AM–7:00 PM shift, with weekend and holiday availability required. This highly visible role serves as the welcoming presence for all residents, guests, and visitors to the community, delivering polished, attentive service in a refined senior living environment where exceptional customer service and resident safety come first. As part of a collaborative, self‑directed team, the Resident Services Receptionist professionally manages in‑person, phone, and digital inquiries; supports resident and guest check‑in and check‑out; oversees key and key‑card management; monitors security footage and building entrances; and ensures smooth front desk operations. The role also includes safely handling resident mail and packages, coordinating transportation and service requests, maintaining accurate records and incident logs, supporting emergency response systems, and collaborating with Resident Engagement to bring meaningful programming to life. Strong computer proficiency is required to navigate systems, and communication tools while consistently creating elevated, thoughtful experiences through Nextraordinary behaviors.

ESSENTIAL FUNCTIONS

Provides exceptional customer service to all residents, guests, and visitors of the Mather
Maintains systems for secure storage and distribution of keys and key cards used by concierge and other experience centers
Provides administrative support for the update, storage and distribution of directories, Concierge handbook, safety and emergency procedures, parking assignments, training materials and participation, and other documents necessary to provide exceptional and efficient concierge services
Listens to resident concerns and requests; guides to existing solutions, communicates issues to appropriate experience centers; follow up to ensure positive and meaningful experiences for residents
Maintains system to receive, record, store and distribute packages
Coordinates resident requests for portfolio of concierge services, including transportation reservations; monitors resident app dashboard and responds quickly to needs
Maintains daily check log, service log and other pertinent records
Completes incident reports for emergencies; and feeds forward non-emergency information to to assure efficient communication between concierge, supervisors and other experience centers
Ensures proper programming, resetting and functioning of emergency pendants; responds to pendant alarms; and monitors building entrances for safety/security
Coordinates guest suite process to ensure exceptional experiences for guests including reservations, check-in and check-out, key cards and housekeeping; maintains calendars; sends reminders to experience centers and creates billing summaries for accounting
Collaborates with Resident Engagement team as assigned, including supporting movie screenings; selects films and orders DVDs, maintains calendar and prepares promotional materials, ensures provisions for hearing devices, gathers resident input and provides impromptu screenings such as public television offerings.

QUALIFICATIONS AND SKILLS

Required:

HS Diploma or GED or equivalent experience
Willingness to be part of a self-directed team
Valid drivers’ license and excellent driving record
Service orientation with excellent interpersonal skills; ability to multi-task
MS Office proficiency

Preferred:

College degree
Experience working with older adults
Concierge services experience,
Music, art or therapeutic recreation

Benefits

Mather offers a competitive benefits package.*

Team members are eligible for:

A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
Convenient, subsidized parking (or public transportation for certain locations)
Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

Benefits-eligible team members can take advantage of:

Medical, dental, and vision plans
Paid Parental Leave
Adoption Assistance Reimbursement
Tuition reimbursement for continuing education
Extended illness benefits
Employee wellness programs
Short- and long-term disability insurance
Life insurance is available to benefit eligible team members.

*Benefits are subject to change without notice. Benefits details dependent on employment status.

About The Mather:

The Mather is a Life Plan Community in Tysons, Virginia, for those 62 and better that defies expectations of what senior living is supposed to be. More than a luxury residence, The Mather is in an enviable walkable, urban neighborhood, close to the Metro and all the DC area has to offer. Opened in March 2024, The Mather includes 293 independent living apartment homes, as well as assisted living, memory support, and skilled nursing, along with multiple restaurants, a fitness center, art studio, gardens and more.

The Mather is located at 7929 Westpark Drive, Tysons.

About Mather

Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age Well^SM, we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work^®, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

Ready to apply?

Apply to The Mather in Tysons

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The Mather in Tysons

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Driver

The Mather in Tysons · The Mather (Tysons, VA)

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Hospitality Services/Concierge The Mather Tysons Posted May 1, 2026

We are seeking an engaging, safety‑focused Driver to join our luxury senior living community in Tysons. This role is essential to delivering an exceptional resident experience by providing safe, reliable, and courteous transportation for residents and guests. The ideal candidate brings a strong customer‑service mindset, takes pride in creating positive and meaningful interactions with residents, and understands the importance of patience, professionalism, and care in a senior living environment. A valid CDL with passenger endorsement is required, as this role is responsible for operating Mather vehicles and ensuring every trip is conducted safely, comfortably, and in accordance with all regulations—while consistently demonstrating Nextraordinary service behaviors.

This position is hourly & full-time; weekdays, weekends, and holiday availability required.

Required:

Customer service orientation with excellent interpersonal skills.
Valid CDL Motor Coach, Non-business Type C or Type A with Passenger Endorsement drivers’ license with excellent driving record.

ESSENTIAL FUNCTIONS

Safely and efficiently transport residents in Mather vehicles.
Complete required vehicle safety inspections prior to each trip
Maintain vehicles, mechanically and aesthetically, according to maintenance schedule and as needed.
Maintains a daily check log, service log, and other pertinent records.
Works to continually improve scheduling and transportation service to maintain on-time performance within a reasonable margin, weather permitting.

Benefits

Mather offers a competitive benefits package.*

Team members are eligible for:

A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
Convenient, subsidized parking (or public transportation for certain locations)
Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

Benefits-eligible team members can take advantage of:

Medical, dental, and vision plans
Paid Parental Leave
Adoption Assistance Reimbursement
Tuition reimbursement for continuing education
Extended illness benefits
Employee wellness programs
Short- and long-term disability insurance
Life insurance is available to benefit eligible team members.

*Benefits are subject to change without notice. Benefits details dependent on employment status.

About The Mather:

The Mather is a Life Plan Community in Tysons, Virginia, for those 62 and better that defies expectations of what senior living is supposed to be. More than a luxury residence, The Mather is in an enviable walkable, urban neighborhood, close to the Metro and all the DC area has to offer. Opened in March 2024, The Mather includes 293 independent living apartment homes, as well as assisted living, memory support, and skilled nursing, along with multiple restaurants, a fitness center, art studio, gardens and more.

The Mather is located at 7929 Westpark Drive, Tysons.

About Mather

Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age Well^SM, we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work^®, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

Ready to apply?

Apply to The Mather in Tysons

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The Mather in Tysons

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Building Environmental Services Technician (Overnight)

The Mather in Tysons · The Mather (Tysons, VA)

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Hospitality Services/Concierge The Mather Tysons Posted Mar 27, 2026

We are seeking a Building Environmental Services Technician to maintain the safety, security, and overall environmental well-being of The Mather Tysons. This position is responsible for conducting thorough property inspections (indoors and outdoors), monitoring all access points, responding to emergencies, and enforcing policies to ensure a secure and hazard-free environment. Working independently with minimal supervision, the technician ensures that all safety protocols are followed, incidents are documented accurately, and effective communication is maintained between shifts. The role requires proactive problem-solving, attention to detail, and the ability to respond calmly and efficiently to emergent situations.

We have one overnight part-time opening. Weekend and holiday availability required.

Essential Functions:

• Conduct multiple scheduled inspections and walkthroughs using barcode scanning to monitor security at key locations. Walkthroughs should cover both indoor and outdoor premises, including hallways and stairwells.
• Inspect parking areas for suspicious activity or unauthorized vehicles and address violations.
• Check for fire hazards, blocked exits, or improper material storage.
• Provide exceptional customer service to all residents, guests, and visitors of the Mather
• Review emails, receive shift briefings, and collect necessary equipment (radio, iPad, barcode scanner).
• Verify visitor check-ins, ensure entry points are secure, and log late-night deliveries.
• Monitor contractor activities to ensure compliance with policies.
• Monitor closed-circuit television (CCTV) or other surveillance systems for suspicious activity or unauthorized access.
• Respond to door alerts, emergency wellness checks, or other security concerns.
• Respond promptly to fire, weather, or other emergency alarms and follow established protocols.
• Assist in emergency evacuations or conduct safety drills when required.
• Escort staff or visitors to their vehicles upon request.
• Identify and address slip, trip, or fall hazards such as spills or uneven flooring.
• Report maintenance issues, including malfunctioning doors or lights, to the appropriate team.
• Identify any facility issues and generate a work request.
• Complete all assigned tasks and duties utilizing computerized maintenance management system (CMMS).
• Document suspicious activities, security incidents, or emergencies through detailed reports.
• Assist with investigations, including gathering evidence or interviewing witnesses.
• Coordinate with law enforcement or emergency services when necessary.
• Collaborate with reception to resolve security issues and provide updates.
• Perform final lobby check-ins to confirm all information is up to date.
• Inspect the loading dock for overnight package deliveries and ensure proper handling.
• Secure all exterior doors, including side doors, to maintain building security and manage accessibility according to schedule.
• Check compactor rooms for proper functionality.
• Enforce property policies, such as noise restrictions, smoking bans, or curfews, in a professional manner.
Work with appropriate leaders, Assistant Director of Hospitality Services and Chief Engineer regarding policy violations.
• Complete checklists, email detailed pass-on reports to day shift to include turnover items and clock out on time.

Required:

• High school diploma or equivalent
• At least 2-3 years of relevant experience, in areas such as public safety, security, environmental safety and at least 21 years of age
• Proficiency in English language
• Experience working with older adults
• Willingness to be part of a self-directed team
• Service orientation with excellent interpersonal skills; ability to multi-task
• Beginner proficiency in Microsoft Office (Outlook, Word, Excel)
• Proficient with digital devices such as barcode scanners, iPads, and surveillance systems
• Strong attention to detail and communication skills

#INDT123

Benefits

Mather offers a competitive benefits package.*

Team members are eligible for:

A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
Convenient, subsidized parking (or public transportation for certain locations)
Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

Benefits-eligible team members can take advantage of:

Medical, dental, and vision plans
Paid Parental Leave
Adoption Assistance Reimbursement
Tuition reimbursement for continuing education
Extended illness benefits
Employee wellness programs
Short- and long-term disability insurance
Life insurance is available to benefit eligible team members.

*Benefits are subject to change without notice. Benefits details dependent on employment status.

About The Mather:

The Mather is a Life Plan Community in Tysons, Virginia, for those 62 and better that defies expectations of what senior living is supposed to be. More than a luxury residence, The Mather is in an enviable walkable, urban neighborhood, close to the Metro and all the DC area has to offer. Opened in March 2024, The Mather includes 293 independent living apartment homes, as well as assisted living, memory support, and skilled nursing, along with multiple restaurants, a fitness center, art studio, gardens and more.

The Mather is located at 7929 Westpark Drive, Tysons.

About Mather

Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age Well^SM, we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work^®, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

Ready to apply?

Apply to The Mather in Tysons

TH

The Mather in Tysons

View all jobs →