We are looking for a structured and proactive Resource Manager to support our Experience Strategy & Design capability, a central part of the CRM, marketing automation and personalisation powerhouse that is VML MAP.

In this role, you will be responsible for planning and coordinating resources across projects, balancing business needs, team capacity, for our amazing team in Copenhagen. 

You will work closely with team leads and Client Engagement and Delivery teams to ensure the right people are staffed on the right work at the right time. The role requires strong planning skills, commercial understanding, and the ability to manage changing priorities in a fast-paced, collaborative environment. The term of the role is 12 months.

What will your day look like?

• Own resource planning and allocation across the Experience Strategy & Design team.
• Know the team: match project needs with skills, seniority, availability and development opportunities, and monitor team capacity, utilisation and forecasting on a daily basis.
• Partner with Heads of Experience Strategy & Design, Experience Directors and team leaders on staffing decisions and priorities through weekly (and sometimes daily) check-ins. Liaise directly with internal stakeholders (e.g. points of contact in CE&D and the Growth team) as needed to plan staffing.
• Identify resource gaps, overbooking and delivery risks, and proactively support solutions. Manage holiday requests and support Workbook approvals. Monitor team wellbeing.
• Support improvements to resourcing processes, planning routines and ways of working with business support teams and capability leadership.

Who are you going to work with?

At the VML MAP headquarters in Copenhagen, you will become part of a dynamic and international environment where you will get plenty of opportunity to develop your personal and professional skills. 

Your work will depend on collaboration with the wider VML MAP teams, which means you will get to collaborate closely with experts from our technology, data, creative, and client teams from our offices globally. 

In addition, you will be working with our clients, both management and specialists, across many of their functions including marketing, sales, digital and technology. Our global clients span across multiple industries including FMCG, retailers, fashion, automotive, and financial services. 

What do you bring to the table?

• Demonstrated Experience in resource management, workstream management, operations, or project management  
• Excellent communication skills and fluent/professional proficiency in English  
• Strong planning, coordination, and stakeholder management skills 
• Comfortable working with forecasting, utilization, and capacity data 
• Organized, proactive, solution-oriented, and able to manage multiple priorities in a fast-paced environment
• Experience from an agency, consultancy, or other project-based environment is an advantage
• Ability to work from a Copenhagen office. 

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

#LI-EMEA

Do you have a passion for uncovering hidden stories in data, driving data-driven strategies, and delivering impactful insights? Do you love understanding human behaviour, turning analysis into strategic recommendations, and helping brands build more meaningful customer relationships? Are you seeking an exciting role that balances analytical depth with client collaboration and a consulting mindset? Then you might be the Experience & Optimisation Consultant we are looking for!

What will your day look like?

As an Experience & Optimisation Consultant, you will:

• Translate Business Challenges into Strategy – Partner with clients and client account leads to understand their needs & challenges to define a structured approach to deliver insights and optimisation opportunities that drive real impact.
• Tell Compelling Data Stories – Present insights to stakeholders with clarity and confidence, using visualisation and storytelling to turn analysis into strategic recommendations.
• Testing & Optimisation – Help define testing hypotheses, measurement strategies, and continuous improvement opportunities that evolve with client needs.
• Collaborate Across Functions – Work seamlessly with CX strategists, data engineers, technical leads, and operational teams to ensure audience insights are embedded throughout campaign planning and execution.
• Support Research & Discovery – Support qualitative and quantitative research initiatives to uncover customer motivations, behaviours, and engagement opportunities that inform strategic recommendations.
• Support Segmentation Strategy Initiatives – Evaluate client first-party data sources (CRM engagement, loyalty) and performance metrics to identify segmentation opportunities, personalization potential, and areas for data maturity and audience growth.

Who are you going to work with?

You'll be a key member of our Insight & Optimization team — a group of naturally curious problem-solvers obsessed with humanizing data and solving client challenges. You'll typically be working closely with research leads, data specialists, and strategy partners. Your role balances analytical depth with client collaboration, presenting insights as a trusted subject matter expert while contributing to strategic workshops and planning sessions. You'll also be part of the broader VML MAP network—a world-leading Centre of Excellence focused on helping brands become truly customer-centric through data, personalization, and marketing technology.

What do you bring to the table?

As a person, you are an outgoing and collaborative team player with strong interpersonal skills and a self-starter mindset with critical thinking skills. You enjoy solving complex business challenges in a structured and analytical way, with a strong attention to detail. You are comfortable supporting the analysis and reporting both qualitative and quantitative customer data and translating it into clear insights and recommendations supported by a compelling storyline.

In addition, you have:

Experience & Background:

• 4+ Experience in customer insight strategy or a related field, (client facing marketing agency or consultancy preferred)
• Proven experience in delivering actionable insights that inform customer experience strategy and recommendations to improve key performance metrics (in marketing or customer experience preferred)
• Strong background in qualitative and/or quantitative customer insight planning, analysis and reporting
• Experience with experimentation supporting the design and analysis of A/B and multivariate tests to optimize performance and customer engagement is strongly desired
• Familiarity with CRM marketing and loyalty programs preferred (candidates with strong relevant capabilities are encouraged to apply)
• Familiarity with customer segmentation strategy and campaign audience planning preferred (candidates with strong relevant capabilities are encouraged to apply)

Skills & Capabilities:

• Strong storytelling skills, able to translate data into compelling, action-oriented narratives for senior stakeholders, using clear structure, engaging language and well-designed visuals.
• Consulting mindset – comfortable with workshop planning & facilitation, roadmap development, and structured problem-solving
• Strong analytical skills with the ability to synthesise multiple sources of data into strategic insight.
• Confident problem solving skills, able to turn ambiguous or open-ended tasks into clear and structured questions.
• Excellent written and verbal communication; able to present executive-ready insights
• Proficiency with MS Office (Word, Excel, PowerPoint) and using data visualization tools
• Passion for understanding human behaviour and consumer psychology

Education:

• B.S. or B.A. required; in marketing, statistics, behavioural economics, psychology or related field and Advanced degree (M.A., M.S.,) (nice to have)

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence helping businesses humanize the relationship between brands and customers through hyper-personalized experiences, marketing automation, and customer data strategy. With the brain of a consultancy, the heart of an agency, and the power of technology and data, we partner with some of the world's most admired brands on their transformation journey to becoming truly customer-centric.

A global network

We are part of the global VML network—150+ offices across 60+ markets with 30,000+ employees representing 55+ nationalities. Our culture values connection, belonging, and the power of differences. We offer a hybrid work model that balances in-office collaboration with remote flexibility.

Do you have a passion for uncovering hidden stories in data, driving data-driven strategies, and delivering impactful insights? Do you love understanding human behaviour, turning analysis into strategic recommendations, and helping brands build more meaningful customer relationships? Are you seeking an exciting role that balances analytical depth with client collaboration and a consulting mindset? Then you might be the Experience & Optimisation Consultant we are looking for!

What will your day look like?

As an Experience & Optimisation Consultant, you will:

• Translate Business Challenges into Strategy – Partner with clients and client account leads to understand their needs & challenges to define a structured approach to deliver insights and optimisation opportunities that drive real impact.
• Tell Compelling Data Stories – Present insights to stakeholders with clarity and confidence, using visualisation and storytelling to turn analysis into strategic recommendations.
• Testing & Optimisation – Help define testing hypotheses, measurement strategies, and continuous improvement opportunities that evolve with client needs.
• Collaborate Across Functions – Work seamlessly with CX strategists, data engineers, technical leads, and operational teams to ensure audience insights are embedded throughout campaign planning and execution.
• Support Research & Discovery – Support qualitative and quantitative research initiatives to uncover customer motivations, behaviours, and engagement opportunities that inform strategic recommendations.
• Support Segmentation Strategy Initiatives – Evaluate client first-party data sources (CRM engagement, loyalty) and performance metrics to identify segmentation opportunities, personalization potential, and areas for data maturity and audience growth.

Who are you going to work with?

You'll be a key member of our Insight & Optimization team — a group of naturally curious problem-solvers obsessed with humanizing data and solving client challenges. You'll typically be working closely with research leads, data specialists, and strategy partners. Your role balances analytical depth with client collaboration, presenting insights as a trusted subject matter expert while contributing to strategic workshops and planning sessions. You'll also be part of the broader VML MAP network—a world-leading Centre of Excellence focused on helping brands become truly customer-centric through data, personalization, and marketing technology.

What do you bring to the table?

As a person, you are an outgoing and collaborative team player with strong interpersonal skills and a self-starter mindset with critical thinking skills. You enjoy solving complex business challenges in a structured and analytical way, with a strong attention to detail. You are comfortable supporting the analysis and reporting both qualitative and quantitative customer data and translating it into clear insights and recommendations supported by a compelling storyline.

In addition, you have:

Experience & Background:

• 4+ Experience in customer insight strategy or a related field, (client facing marketing agency or consultancy preferred)
• Proven experience in delivering actionable insights that inform customer experience strategy and recommendations to improve key performance metrics (in marketing or customer experience preferred)
• Strong background in qualitative and/or quantitative customer insight planning, analysis and reporting
• Experience with experimentation supporting the design and analysis of A/B and multivariate tests to optimize performance and customer engagement is strongly desired
• Familiarity with CRM marketing and loyalty programs preferred (candidates with strong relevant capabilities are encouraged to apply)
• Familiarity with customer segmentation strategy and campaign audience planning preferred (candidates with strong relevant capabilities are encouraged to apply)

Skills & Capabilities:

• Strong storytelling skills, able to translate data into compelling, action-oriented narratives for senior stakeholders, using clear structure, engaging language and well-designed visuals.
• Consulting mindset – comfortable with workshop planning & facilitation, roadmap development, and structured problem-solving
• Strong analytical skills with the ability to synthesise multiple sources of data into strategic insight.
• Confident problem solving skills, able to turn ambiguous or open-ended tasks into clear and structured questions.
• Excellent written and verbal communication; able to present executive-ready insights
• Proficiency with MS Office (Word, Excel, PowerPoint) and using data visualization tools
• Passion for understanding human behaviour and consumer psychology

Education:

• B.S. or B.A. required; in marketing, statistics, behavioural economics, psychology or related field and Advanced degree (M.A., M.S.,) (nice to have)

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence helping businesses humanize the relationship between brands and customers through hyper-personalized experiences, marketing automation, and customer data strategy. With the brain of a consultancy, the heart of an agency, and the power of technology and data, we partner with some of the world's most admired brands on their transformation journey to becoming truly customer-centric.

A global network

We are part of the global VML network—150+ offices across 60+ markets with 30,000+ employees representing 55+ nationalities. Our culture values connection, belonging, and the power of differences. We offer a hybrid work model that balances in-office collaboration with remote flexibility.

Do you have a passion for uncovering hidden stories in data, driving data-driven strategies, and delivering impactful insights? Do you love understanding human behaviour, turning analysis into strategic recommendations, and helping brands build more meaningful customer relationships? Are you seeking an exciting role that balances analytical depth with client collaboration and a consulting mindset? Then you might be the Experience & Optimisation Consultant we are looking for!

What will your day look like?

As an Experience & Optimisation Consultant, you will:

• Translate Business Challenges into Strategy – Partner with clients and client account leads to understand their needs & challenges to define a structured approach to deliver insights and optimisation opportunities that drive real impact.
• Tell Compelling Data Stories – Present insights to stakeholders with clarity and confidence, using visualisation and storytelling to turn analysis into strategic recommendations.
• Testing & Optimisation – Help define testing hypotheses, measurement strategies, and continuous improvement opportunities that evolve with client needs.
• Collaborate Across Functions – Work seamlessly with CX strategists, data engineers, technical leads, and operational teams to ensure audience insights are embedded throughout campaign planning and execution.
• Support Research & Discovery – Support qualitative and quantitative research initiatives to uncover customer motivations, behaviours, and engagement opportunities that inform strategic recommendations.
• Support Segmentation Strategy Initiatives – Evaluate client first-party data sources (CRM engagement, loyalty) and performance metrics to identify segmentation opportunities, personalization potential, and areas for data maturity and audience growth.

Who are you going to work with?

You'll be a key member of our Insight & Optimization team — a group of naturally curious problem-solvers obsessed with humanizing data and solving client challenges. You'll typically be working closely with research leads, data specialists, and strategy partners. Your role balances analytical depth with client collaboration, presenting insights as a trusted subject matter expert while contributing to strategic workshops and planning sessions. You'll also be part of the broader VML MAP network—a world-leading Centre of Excellence focused on helping brands become truly customer-centric through data, personalization, and marketing technology.

What do you bring to the table?

As a person, you are an outgoing and collaborative team player with strong interpersonal skills and a self-starter mindset with critical thinking skills. You enjoy solving complex business challenges in a structured and analytical way, with a strong attention to detail. You are comfortable supporting the analysis and reporting both qualitative and quantitative customer data and translating it into clear insights and recommendations supported by a compelling storyline.

In addition, you have:

Experience & Background:

• 4+ Experience in customer insight strategy or a related field, (client facing marketing agency or consultancy preferred)
• Proven experience in delivering actionable insights that inform customer experience strategy and recommendations to improve key performance metrics (in marketing or customer experience preferred)
• Strong background in qualitative and/or quantitative customer insight planning, analysis and reporting
• Experience with experimentation supporting the design and analysis of A/B and multivariate tests to optimize performance and customer engagement is strongly desired
• Familiarity with CRM marketing and loyalty programs preferred (candidates with strong relevant capabilities are encouraged to apply)
• Familiarity with customer segmentation strategy and campaign audience planning preferred (candidates with strong relevant capabilities are encouraged to apply)

Skills & Capabilities:

• Strong storytelling skills, able to translate data into compelling, action-oriented narratives for senior stakeholders, using clear structure, engaging language and well-designed visuals.
• Consulting mindset – comfortable with workshop planning & facilitation, roadmap development, and structured problem-solving
• Strong analytical skills with the ability to synthesise multiple sources of data into strategic insight.
• Confident problem solving skills, able to turn ambiguous or open-ended tasks into clear and structured questions.
• Excellent written and verbal communication; able to present executive-ready insights
• Proficiency with MS Office (Word, Excel, PowerPoint) and using data visualization tools
• Passion for understanding human behaviour and consumer psychology

Education:

• B.S. or B.A. required; in marketing, statistics, behavioural economics, psychology or related field and Advanced degree (M.A., M.S.,) (nice to have)

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence helping businesses humanize the relationship between brands and customers through hyper-personalized experiences, marketing automation, and customer data strategy. With the brain of a consultancy, the heart of an agency, and the power of technology and data, we partner with some of the world's most admired brands on their transformation journey to becoming truly customer-centric.

A global network

We are part of the global VML network—150+ offices across 60+ markets with 30,000+ employees representing 55+ nationalities. Our culture values connection, belonging, and the power of differences. We offer a hybrid work model that balances in-office collaboration with remote flexibility.

Do you have a passion for uncovering hidden stories in data, driving data-driven strategies, and delivering impactful insights? Do you love understanding human behaviour, turning analysis into strategic recommendations, and helping brands build more meaningful customer relationships? Are you seeking an exciting role that balances analytical depth with client collaboration and a consulting mindset? Then you might be the Experience & Optimisation Consultant we are looking for!

What will your day look like?

As an Experience & Optimisation Consultant, you will:

• Translate Business Challenges into Strategy – Partner with clients and client account leads to understand their needs & challenges to define a structured approach to deliver insights and optimisation opportunities that drive real impact.
• Tell Compelling Data Stories – Present insights to stakeholders with clarity and confidence, using visualisation and storytelling to turn analysis into strategic recommendations.
• Testing & Optimisation – Help define testing hypotheses, measurement strategies, and continuous improvement opportunities that evolve with client needs.
• Collaborate Across Functions – Work seamlessly with CX strategists, data engineers, technical leads, and operational teams to ensure audience insights are embedded throughout campaign planning and execution.
• Support Research & Discovery – Support qualitative and quantitative research initiatives to uncover customer motivations, behaviours, and engagement opportunities that inform strategic recommendations.
• Support Segmentation Strategy Initiatives – Evaluate client first-party data sources (CRM engagement, loyalty) and performance metrics to identify segmentation opportunities, personalization potential, and areas for data maturity and audience growth.

Who are you going to work with?

You'll be a key member of our Insight & Optimization team — a group of naturally curious problem-solvers obsessed with humanizing data and solving client challenges. You'll typically be working closely with research leads, data specialists, and strategy partners. Your role balances analytical depth with client collaboration, presenting insights as a trusted subject matter expert while contributing to strategic workshops and planning sessions. You'll also be part of the broader VML MAP network—a world-leading Centre of Excellence focused on helping brands become truly customer-centric through data, personalization, and marketing technology.

What do you bring to the table?

As a person, you are an outgoing and collaborative team player with strong interpersonal skills and a self-starter mindset with critical thinking skills. You enjoy solving complex business challenges in a structured and analytical way, with a strong attention to detail. You are comfortable supporting the analysis and reporting both qualitative and quantitative customer data and translating it into clear insights and recommendations supported by a compelling storyline.

In addition, you have:

Experience & Background:

• 4+ Experience in customer insight strategy or a related field, (client facing marketing agency or consultancy preferred)
• Proven experience in delivering actionable insights that inform customer experience strategy and recommendations to improve key performance metrics (in marketing or customer experience preferred)
• Strong background in qualitative and/or quantitative customer insight planning, analysis and reporting
• Experience with experimentation supporting the design and analysis of A/B and multivariate tests to optimize performance and customer engagement is strongly desired
• Familiarity with CRM marketing and loyalty programs preferred (candidates with strong relevant capabilities are encouraged to apply)
• Familiarity with customer segmentation strategy and campaign audience planning preferred (candidates with strong relevant capabilities are encouraged to apply)

Skills & Capabilities:

• Strong storytelling skills, able to translate data into compelling, action-oriented narratives for senior stakeholders, using clear structure, engaging language and well-designed visuals.
• Consulting mindset – comfortable with workshop planning & facilitation, roadmap development, and structured problem-solving
• Strong analytical skills with the ability to synthesise multiple sources of data into strategic insight.
• Confident problem solving skills, able to turn ambiguous or open-ended tasks into clear and structured questions.
• Excellent written and verbal communication; able to present executive-ready insights
• Proficiency with MS Office (Word, Excel, PowerPoint) and using data visualization tools
• Passion for understanding human behaviour and consumer psychology

Education:

• B.S. or B.A. required; in marketing, statistics, behavioural economics, psychology or related field and Advanced degree (M.A., M.S.,) (nice to have)

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence helping businesses humanize the relationship between brands and customers through hyper-personalized experiences, marketing automation, and customer data strategy. With the brain of a consultancy, the heart of an agency, and the power of technology and data, we partner with some of the world's most admired brands on their transformation journey to becoming truly customer-centric.

A global network

We are part of the global VML network—150+ offices across 60+ markets with 30,000+ employees representing 55+ nationalities. Our culture values connection, belonging, and the power of differences. We offer a hybrid work model that balances in-office collaboration with remote flexibility.

Do you have a passion for uncovering hidden stories in data, driving data-driven strategies, and delivering impactful insights? Do you love understanding human behaviour, turning analysis into strategic recommendations, and helping brands build more meaningful customer relationships? Are you seeking an exciting role that balances analytical depth with client collaboration and a consulting mindset? Then you might be the Experience & Optimisation Consultant we are looking for!

What will your day look like?

As an Experience & Optimisation Consultant, you will:

• Translate Business Challenges into Strategy – Partner with clients and client account leads to understand their needs & challenges to define a structured approach to deliver insights and optimisation opportunities that drive real impact.
• Tell Compelling Data Stories – Present insights to stakeholders with clarity and confidence, using visualisation and storytelling to turn analysis into strategic recommendations.
• Testing & Optimisation – Help define testing hypotheses, measurement strategies, and continuous improvement opportunities that evolve with client needs.
• Collaborate Across Functions – Work seamlessly with CX strategists, data engineers, technical leads, and operational teams to ensure audience insights are embedded throughout campaign planning and execution.
• Support Research & Discovery – Support qualitative and quantitative research initiatives to uncover customer motivations, behaviours, and engagement opportunities that inform strategic recommendations.
• Support Segmentation Strategy Initiatives – Evaluate client first-party data sources (CRM engagement, loyalty) and performance metrics to identify segmentation opportunities, personalization potential, and areas for data maturity and audience growth.

Who are you going to work with?

You'll be a key member of our Insight & Optimization team — a group of naturally curious problem-solvers obsessed with humanizing data and solving client challenges. You'll typically be working closely with research leads, data specialists, and strategy partners. Your role balances analytical depth with client collaboration, presenting insights as a trusted subject matter expert while contributing to strategic workshops and planning sessions. You'll also be part of the broader VML MAP network—a world-leading Centre of Excellence focused on helping brands become truly customer-centric through data, personalization, and marketing technology.

What do you bring to the table?

As a person, you are an outgoing and collaborative team player with strong interpersonal skills and a self-starter mindset with critical thinking skills. You enjoy solving complex business challenges in a structured and analytical way, with a strong attention to detail. You are comfortable supporting the analysis and reporting both qualitative and quantitative customer data and translating it into clear insights and recommendations supported by a compelling storyline.

In addition, you have:

Experience & Background:

• 4+ Experience in customer insight strategy or a related field, (client facing marketing agency or consultancy preferred)
• Proven experience in delivering actionable insights that inform customer experience strategy and recommendations to improve key performance metrics (in marketing or customer experience preferred)
• Strong background in qualitative and/or quantitative customer insight planning, analysis and reporting
• Experience with experimentation supporting the design and analysis of A/B and multivariate tests to optimize performance and customer engagement is strongly desired
• Familiarity with CRM marketing and loyalty programs preferred (candidates with strong relevant capabilities are encouraged to apply)
• Familiarity with customer segmentation strategy and campaign audience planning preferred (candidates with strong relevant capabilities are encouraged to apply)

Skills & Capabilities:

• Strong storytelling skills, able to translate data into compelling, action-oriented narratives for senior stakeholders, using clear structure, engaging language and well-designed visuals.
• Consulting mindset – comfortable with workshop planning & facilitation, roadmap development, and structured problem-solving
• Strong analytical skills with the ability to synthesise multiple sources of data into strategic insight.
• Confident problem solving skills, able to turn ambiguous or open-ended tasks into clear and structured questions.
• Excellent written and verbal communication; able to present executive-ready insights
• Proficiency with MS Office (Word, Excel, PowerPoint) and using data visualization tools
• Passion for understanding human behaviour and consumer psychology

Education:

• B.S. or B.A. required; in marketing, statistics, behavioural economics, psychology or related field and Advanced degree (M.A., M.S.,) (nice to have)

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence helping businesses humanize the relationship between brands and customers through hyper-personalized experiences, marketing automation, and customer data strategy. With the brain of a consultancy, the heart of an agency, and the power of technology and data, we partner with some of the world's most admired brands on their transformation journey to becoming truly customer-centric.

A global network

We are part of the global VML network—150+ offices across 60+ markets with 30,000+ employees representing 55+ nationalities. Our culture values connection, belonging, and the power of differences. We offer a hybrid work model that balances in-office collaboration with remote flexibility.

We have the work; you have the chops. Together, nothing can stop us. Create scroll-stopping, neck-turning, convention-defying copy for some of the biggest and most iconic global brands.  

Yadda yadda yadda. But no, really, that’s what we offer – and it’s why we need you.  

Come wrangle words for us. Dream up ideas with us. Do it as part of our amazing Experience Design team, based in vibrant London or beautiful Copenhagen, and a central part of the CRM, marketing automation and personalization powerhouse that is VML MAP.  

What will your day look like?

We’re looking for someone who’s eager to learn, with proven creative writing skills (and fluent/professional proficiency in English), to be our full-time, in-house Copywriter. As our new Copywriter, you will write communications and help develop engaging activations for global clients, based on a clear understanding of their TOVs, business objectives and audiences.    

Your primary job will be to create compelling copy for CRM, loyalty and other comms channels. You will:   

• write original copy in American or British English for emails, push notifications, and paid media; 

• revise copy based on internal and client feedback; 

• flawlessly proofread new business and pitch decks;  

• study insights or reports to give your copy a strong conceptual foundation;  

• lean on brand playbooks and tone of voice guides; 

• leverage new, emerging technologies to be the most creative, most efficient writer you can be;  

• play an active role in projects, from initial idea generation to execution and approval. 

Who are you going to work with?

As a member of the Experience Design team, you will work closely with talented designers, copywriters, motion designers and creative leads, as well as experience strategists, data scientists, tech developers and project managers.   

Our offices are centrally located in London and Copenhagen, and we’ll expect not only great work from you, but also that you contribute to the fun, friendly, collaborative and innovative atmosphere that echoes through our office space. We come from diverse backgrounds and have unique skill sets, so you’ll get plenty of opportunities to apply your expertise, and to grow.  

What do you bring to the table?

You thrive in a fast-paced, collaborative environment with a high-volume workload often requiring short turnaround times. Your positive, conscientious, and solution-oriented mindset enables you to digest complex information and translate strategy and insights into persuasive copy and exciting ideas. You value diligent editing, ensuring all deliveries are flawless and effective.   

 Required skills and qualifications 

• 3+ years of copywriting experience from an advertising or in-house agency   

• Excellent communication skills and fluent/professional proficiency in English  

• A relevant background in journalism, English, communications, advertising, or similar  

• Ability to work independently or as part of a team to meet deadlines  

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

#LI-EMEA

We have the work; you have the chops. Together, nothing can stop us. Create scroll-stopping, neck-turning, convention-defying copy for some of the biggest and most iconic global brands.  

Yadda yadda yadda. But no, really, that’s what we offer – and it’s why we need you.  

Come wrangle words for us. Dream up ideas with us. Do it as part of our amazing Experience Design team, based in vibrant London or beautiful Copenhagen, and a central part of the CRM, marketing automation and personalization powerhouse that is VML MAP.  

What will your day look like?

We’re looking for someone who’s eager to learn, with proven creative writing skills (and fluent/professional proficiency in English), to be our full-time, in-house Copywriter. As our new Copywriter, you will write communications and help develop engaging activations for global clients, based on a clear understanding of their TOVs, business objectives and audiences.    

Your primary job will be to create compelling copy for CRM, loyalty and other comms channels. You will:   

• write original copy in American or British English for emails, push notifications, and paid media; 

• revise copy based on internal and client feedback; 

• flawlessly proofread new business and pitch decks;  

• study insights or reports to give your copy a strong conceptual foundation;  

• lean on brand playbooks and tone of voice guides; 

• leverage new, emerging technologies to be the most creative, most efficient writer you can be;  

• play an active role in projects, from initial idea generation to execution and approval. 

Who are you going to work with?

As a member of the Experience Design team, you will work closely with talented designers, copywriters, motion designers and creative leads, as well as experience strategists, data scientists, tech developers and project managers.   

Our offices are centrally located in London and Copenhagen, and we’ll expect not only great work from you, but also that you contribute to the fun, friendly, collaborative and innovative atmosphere that echoes through our office space. We come from diverse backgrounds and have unique skill sets, so you’ll get plenty of opportunities to apply your expertise, and to grow.  

What do you bring to the table?

You thrive in a fast-paced, collaborative environment with a high-volume workload often requiring short turnaround times. Your positive, conscientious, and solution-oriented mindset enables you to digest complex information and translate strategy and insights into persuasive copy and exciting ideas. You value diligent editing, ensuring all deliveries are flawless and effective.   

 Required skills and qualifications 

• 3+ years of copywriting experience from an advertising or in-house agency   

• Excellent communication skills and fluent/professional proficiency in English  

• A relevant background in journalism, English, communications, advertising, or similar  

• Ability to work independently or as part of a team to meet deadlines  

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

#LI-EMEA