WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

We’re looking for a Senior Engineering Manager to lead and scale Manychat engineering org. In this role, you will be responsible for multiple cross-functional teams (web and mobile) through Engineering Managers and TechLeads/Seniors, shaping the organizational structure, defining strategic priorities, with a mission to help content creators unlock value from Manychat and sustain their growth at scale. You will partner closely with Product, Finance, Security, Legal, and Platform teams to drive a long-term vision, balancing delivery, system reliability, and architectural direction. Your focus will be on growing leaders, establishing clear ownership, and building a high-performing organization that delivers measurable business impact.

WHAT YOU'LL DO 🚀

• Organizational Leadership: Lead multiple teams through Engineering Managers and TechLeads/Seniors, setting clear ownership and accountability. Design and evolve the team topology and domain boundaries to support scaling and growth needs. Develop managers through coaching, mentoring, feedback, and succession planning.
• Domain Strategy & Execution: Define and drive the long-term engineering strategy for the Growth domain aligned with company’s and areas’ OKRs. Own the end to end growth funnel including engagement, retention, and expansion with clear accountability for conversion improvements and experiment velocity.
• Product & Stakeholder Partnership: Act as the engineering counterpart to Product, Design, Mobile, and Analytics leadership for the domain. Co-own monetization surfaces such as paywalls, packaging exposure, and expansion flows in close partnership with Billing and Finance teams. Drive quantified platform leverage by influencing Platform and Data roadmaps through measurable growth impact.
• Technology Strategy & Architecture Stewardship: Set the technical direction across teams to ensure scalability, reliability, and cost efficiency. Evolve Technology stack. Guide architectural decisions, reduce fragmentation, and manage technical debt at the domain level. Establish standards for system design, observability, performance, and resilience.
• Operational Excellence: Strengthen domain-level planning, capacity management, and risk mitigation practices. Drive improvements in release confidence, incident management, and delivery predictability. Be on charge of domain health metrics. Ensure event quality, metric definitions, and funnel observability meet decision grade standards.
• Talent Growth & Hiring: Own the hiring strategy for Engineering Managers and senior roles within the domain. Build a strong leadership bench and create clear career growth paths. Foster a culture of ownership, feedback, and continuous improvement.

TO SHINE IN THIS ROLE 💥

• Experience leading multiple teams through Engineering Managers in a complex product organization.
• Experience leading cross-functional teams: web and mobile (Android and iOS).
• Experience shaping organizational design and scaling engineering structures and technologies.
• Proven track record of defining domain strategy and delivering platforms at scale.
• Strong experience partnering with Product and senior stakeholders on roadmap and prioritization.
• Deep understanding of distributed systems, native mobile apps, high-load architectures, and platform reliability.
• Ability to balance short-term delivery with long-term technical sustainability.
• Fluency in English and experience working in global, cross-functional environments.
• Data Analytics experience is a plus.
• Experience working with PHP, Java, or Python in production environments is a strong plus.

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
• 💙 Comprehensive health insurance for both you and your family.
• 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
• 🫶 Flexible benefits package to tailor perks that matters most for you.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

We’re looking for a Senior Engineering Manager to lead and scale the Manychat engineering org. In this role, you will be responsible for multiple cross-functional teams (web and mobile) through Engineering Managers and TechLeads/Seniors, shaping the organizational structure, defining strategic priorities, with a mission to help content creators unlock value from Manychat and sustain their growth at scale. You will partner closely with Product, Finance, Security, Legal, and Platform teams to drive a long-term vision, balancing delivery, system reliability, and architectural direction. Your focus will be on growing leaders, establishing clear ownership, and building a high-performing organization that delivers measurable business impact.

WHAT YOU'LL DO 🚀

• Organizational Leadership: Lead multiple teams through Engineering Managers and TechLeads/Seniors, setting clear ownership and accountability. Design and evolve the team topology and domain boundaries to support scaling and growth needs. Develop managers through coaching, mentoring, feedback, and succession planning.
• Domain Strategy & Execution: Define and drive the long-term engineering strategy for the Growth domain aligned with company’s and areas’ OKRs. Own the end to end growth funnel including engagement, retention, and expansion with clear accountability for conversion improvements and experiment velocity.
• Product & Stakeholder Partnership: Act as the engineering counterpart to Product, Design, Mobile, and Analytics leadership for the domain. Co-own monetization surfaces such as paywalls, packaging exposure, and expansion flows in close partnership with Billing and Finance teams. Drive quantified platform leverage by influencing Platform and Data roadmaps through measurable growth impact.
• Technology Strategy & Architecture Stewardship: Set the technical direction across teams to ensure scalability, reliability, and cost efficiency. Evolve Technology stack. Guide architectural decisions, reduce fragmentation, and manage technical debt at the domain level. Establish standards for system design, observability, performance, and resilience.
• Operational Excellence: Strengthen domain-level planning, capacity management, and risk mitigation practices. Drive improvements in release confidence, incident management, and delivery predictability. Be on charge of domain health metrics. Ensure event quality, metric definitions, and funnel observability meet decision grade standards.
• Talent Growth & Hiring: Own the hiring strategy for Engineering Managers and senior roles within the domain. Build a strong leadership bench and create clear career growth paths. Foster a culture of ownership, feedback, and continuous improvement.

TO SHINE IN THIS ROLE 💥

• Experience leading multiple teams through Engineering Managers in a complex product organization.
• Experience leading cross-functional teams: web and mobile (Android and iOS).
• Experience shaping organizational design and scaling engineering structures and technologies.
• Proven track record of defining domain strategy and delivering platforms at scale.
• Strong experience partnering with Product and senior stakeholders on roadmap and prioritization.
• Deep understanding of distributed systems, native mobile apps, high-load architectures, and platform reliability.
• Ability to balance short-term delivery with long-term technical sustainability.
• Fluency in English and experience working in global, cross-functional environments.
• Data Analytics experience is a plus.
• Experience working with PHP, Java, or Python in production environments is a strong plus.

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
• 💙 Comprehensive health insurance for both you and your family.
• 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
• 🫶 Flexible benefits package to tailor perks that matters most for you.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

You're the person who notices the AV cable is wrong before the meeting starts. Who has the new hire's laptop ready before they've hung up their jacket. Who fixes things without being asked, because you spotted the problem first. If that sounds like you, keep on reading!

We're looking for an IT Helpdesk Specialist to join our Barcelona team. Our largest and most dynamic hub, with 143 employees, a packed events calendar, and an office expansion in progress. You'll work side-by-side with our existing Barcelona IT Specialist, owning everything from daily helpdesk and onboarding to event AV and hardware lifecycle. Real ownership from day one. No two days are the same. Sound like your kind of role?

WHAT YOU'LL DO 🚀

Onsite Support & Daily Helpdesk 

• Be the first point of contact for IT requests from Barcelona employees via Slack, walk-up, and our service desk (Freshservice).
• Troubleshoot hardware, software, and connectivity issues on macOS devices (Jamf-managed fleet) and peripherals.
• Handle account access requests, password resets, MFA re-enrollment, and app access through Okta and Google Workspace.
• Escalate complex issues to our IT Administrators and IT Team Lead with full context and logs.

Onboarding & Offboarding 

• Prepare and issue laptops, peripherals, and accessories to new hires; handle all day-1 account setup.
• Collect and process returned equipment from leavers; update asset inventory in AssetSonar.
• Coordinate with HR and Talent for upcoming joiners; manage hardware delivery SLAs.
• Coach new employees on tools, device setup, and company IT processes.

AV & Events Support 

• Set up, support, and troubleshoot end-to-end AV equipment (microphones, video cameras, lighting, displays, and all related gear) for internal events, All-Hands meetings, and external meetups. Note that some events may take place outside regular hours.
• Ensure meeting rooms are ready daily: displays, cameras, microphones, Zoom Rooms, and cables
• Troubleshoot AV issues in real time during events; coordinate with vendors for hardware-level repairs
• Help plan and execute the AV setup for the Barcelona office expansion
• Manage live video broadcasting for meetups and external events, including routing streams to YouTube and various social media platforms.
• Operate and optimize AV setups, utilizing software like OBS Studio or dedicated hardware streaming systems. Continuously look for ways to improve our broadcasting quality and AV workflows.
  
  

Asset Management & Procurement 

• Maintain accurate asset inventory for the Barcelona office (hardware, peripherals, consumables).
• Coordinate local hardware procurement: gather quotes, place orders with vendors, and track deliveries.
• Manage the loaner pool, consumables, and device rotation to avoid aging stock.
• Support hardware refresh cycles and decommissioning workflows.

Office Infrastructure 

• Assist with Wi-Fi, wired connectivity, and printer troubleshooting at the office level.
• Support the Barcelona office expansion: coordinate with vendors and building management on IT infrastructure requirements (cabling, network points, AV installation).
• Help implement improvements to meeting room setup and network reliability.

Documentation & Knowledge

• Maintain IT knowledge base articles, quick guides, and FAQs for Barcelona employees.
• Document solutions to recurring issues and contribute runbooks for the IT team.
• Share feedback with IT Administrators on gaps in current processes and tooling.

TO SHINE IN THIS ROLE 💥

You’ll need:

• 3+ years of IT support experience in a SaaS or technology company — you've supported real users at scale, handled the full helpdesk lifecycle, and know what good IT operations looks like.
• macOS and Jamf experience: comfortable enrolling devices, pushing profiles, troubleshooting macOS issues; this is a Mac-first environment.
• Hands-on AV, live streaming, and events support: you've set up and operated AV equipment for corporate events and live broadcasts (cameras, microphones, OBS, streaming hardware). You are highly stress-resistant, deeply proactive, and stay completely calm when troubleshooting issues on the fly in front of 100+ people or during a live stream.
• Onboarding/offboarding process experience: you know what "day-1 ready" means and how to deliver it reliably.

Technical Skills

• Google Workspace: user management, basic admin tasks (groups, shared drives, delegation).
• Okta basics: password resets, MFA, and app assignment; or strong readiness to learn quickly.
• Service desk tools: experience working in a ticketing system  (Freshservice, Zendesk, Jira, YouTrack, or similar) and keeping queues organized.
• AI-Powered Productivity: you actively use modern LLM tools (Claude Code, ChatGPT, Codex, Gemini) in your daily work — for writing, troubleshooting research, drafting documentation, automating workflows or finding faster solutions; this is a hard requirement.
• Asset tracking: comfortable maintaining hardware records, updating inventory systems.

Soft Skills & Approach

• Proactive, not reactive: you spot problems before they become tickets and fix things without being asked.
• Clear communicator: you write concise, helpful responses and can explain technical issues to non-technical users without jargon.
• Calm under pressure: you perform well during onboardings, live events, and multi-issue days without dropping the ball.
• Team player: you ask for help when you need it, share what you know, and make the people around you more effective.

Language & Location

• Proficiency in English (our working language for documentation, vendor communication, and team collaboration)
• Barcelona-based with willingness to work onsite 4-5 days per week. This is a primarily onsite role

It would be great if you have:

• Freshservice experience” workflow configuration, SLA setup, reporting (we're migrating to Freshservice in 2026; if you already know it, you'll contribute immediately).
• Live Broadcasting Experience: Familiarity with OBS Studio, audio mixing, managing multi-camera setups, and streaming to platforms like YouTube.
• Zoom Rooms setup and administration: controller pairing, display/camera/audio configuration, room kit deployment and troubleshooting as the office is expanding the event space.
• IT hardware procurement basics: gathering vendor quotes, coordinating purchases, tracking orders.
• Light scripting or automation exposure: basic Python or bash, or experience with low-code tools (n8n, Zapier). Our team builds automations to reduce manual work, and we'd love someone who's curious about this.
• Networking basics: Wi-Fi diagnostics, VLAN concepts, and UniFi familiarity.
• Proficiency in Spanish: useful for coordinating with local vendors, building management, and ISPs in Barcelona.
• Slack administration basics: workspace settings, app management, user permissions.

 🏢 LOCATION & SCHEDULE

Full-time, on-site 4-5 days per week in Barcelona; occasional after-hours support for events or cutovers.

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
• 💙 Comprehensive medical, dental, and vision coverage for you and your dependents.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success. 

With my application, I accept the Manychat Privacy Policy.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

The AI era isn't coming, it's already here. At Manychat, we're building it into the foundation of everything  and we need an Applied AI Engineer to help make that real.

Your main focus will be AI agents and agentic workflows, LLM-powered system orchestration, and automation pipelines that integrate into the business processes that actually matter. You'll work across internal and customer-facing systems, writing production-grade code and partnering with product and business teams to turn complex challenges into reliable, scalable solutions.

We'd love to work with someone who brings more than strong engineering fundamentals. Someone with the product mindset to understand business context, the communication skills to work fluidly across teams, and the pragmatism to choose solutions that are effective and built to last. Ownership matters here: we're looking for someone who drives work from discovery to rollout, not someone who hands things off at the first checkpoint.

If success for you means identifying real AI use cases, building things that work reliably at scale, and being a trusted technical partner to the teams around you, let’s talk! 

WHAT YOU'LL DO 🚀

• Design, build, and maintain AI-driven services and agent-based solutions for workflow and business process automation.
• Develop orchestration logic across LLMs, internal services, APIs, databases, and third-party platforms.
• Build backend components for AI products and automation pipelines using TypeScript and Node.js.
• Integrate AI-powered workflows with CRM, ERP, ticketing, knowledge management, communication, and other business systems.
• Implement and improve RAG, tool/function calling, memory/state handling, evaluation, and monitoring for AI use cases.
• Partner closely with Product Managers, domain experts, and business stakeholders to identify high-impact use cases and translate them into technical solutions.
• Contribute across the full product lifecycle: discovery, prototyping, production delivery, and iteration.
• Ensure production quality through testing, observability, reliability, security, performance, and cost awareness.
• Document architecture, technical decisions, and tradeoffs, and communicate them clearly to both technical and non-technical stakeholders.

TO SHINE IN THIS ROLE 💥

You'll need:

• 3 – 5 years of experience in software engineering, backend engineering, or applied AI engineering.
• Strong hands-on experience with TypeScript and Node.js in production environments.
• Experience building backend services, APIs, and integrations.
• Practical experience with LLM-based applications, AI automation, or agentic workflows.
• Solid understanding of RAG, prompt engineering, tool/function calling, and context management.
• Experience working with SQL/NoSQL databases and external APIs.
• Understanding of reliable backend patterns such as async processing, retries, queues, idempotency, and error handling.
• Ability to understand business workflows and translate ambiguous requirements into clear technical solutions.
• Experience collaborating with product teams, analysts, operations, and other stakeholders.
• Strong communication skills and the ability to explain complex solutions to both technical and non-technical audiences.

IT WOULD BE GREAT IF YOU HAVE 🤩

• Experience with LangChain, LangGraph, OpenAI SDK, LlamaIndex, or similar frameworks.
• Experience with workflow and orchestration tools such as n8n, Temporal, or event-driven systems.
• Familiarity with PostgreSQL, Redis, Kafka, BullMQ, or similar technologies.
• Experience with vector databases such as pgvector, Pinecone, Qdrant, or Weaviate.
• Experience with Python in AI/ML-related use cases.
• Experience with Docker, cloud platforms (AWS, GCP, Azure), and CI/CD pipelines.
• Exposure to observability and evaluation tooling for AI systems.
• Understanding of security, privacy, and governance considerations for AI-driven business systems.

Tech Stack

• Core: TypeScript, Node.js
• Backend: NestJS, Express, or similar frameworks
• AI/LLM: OpenAI API, Anthropic API, LangChain, LangGraph
• Data/RAG: PostgreSQL, pgvector, Redis, vector databases
• Integrations: REST APIs, webhooks, third-party SaaS platforms

Infrastructure: Docker, cloud services, CI/CD, logging and monitoring

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
• 💙 Comprehensive health insurance for both you and your family.
• 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
• 🫶 Flexible benefits package to tailor perks that matters most for you.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people across three continents, we’re building the leading Chat Marketing platform — trusted by more than 1.5 million customers worldwide. AI is one of our top strategic priorities. We’re building intelligent, production-grade systems that power conversations at scale — and we’re just getting started.

WHO WE'RE LOOKING FOR 🌟

We’re hiring a Senior Python Engineer to help build Conversational AI inside Manychat — a production system that enables creators to manage high-volume Instagram conversations at scale. This team is solving that problem by building AI-powered experiences that help creators respond faster, convert more leads, and focus on growing their business. Your work will directly influence how conversations turn into measurable business outcomes.

This role is ideal for someone who thrives in high-load, real-world backend environments and enjoys tackling the practical challenges of production AI: reliability, latency, observability, quality control, and safe behavior at scale. You take ownership, think in systems to turn ambiguity into shipped, impactful solutions.

YOUR FUTURE TEAMMATES 👋

Meet the AI team:

We build AI systems from the ground up — not research silos, but production-ready services that power Manychat at scale. Our strong Python foundation fits naturally into a high-load, product-driven environment.

We collaborate closely with AI Experts, Product Managers, Designers — contributing to architecture, delivery, and reliability decisions that drive speed, stability, and impact.

WHAT YOU'LL DO 🚀

• Design, build, and scale AI-powered backend services embedded directly into the Manychat platform.
• Architect scalable, async Python services operating in high-load, production environments.
• Integrate LLM providers (OpenAI, Azure-hosted models, etc.) with a strong focus on reliability, latency, and cost-efficiency.
• Design and maintain internal and external APIs, ensuring scalability and resilience.
• Own features end-to-end — from discovery and technical design through production deployment, monitoring, and iteration.
• Make architectural decisions that balance speed, scalability, and long-term maintainability.
• Ensure production reliability through strong observability practices (monitoring, logging, alerting).
• Implement and maintain high-quality unit and integration test coverage.
• Contribute to CI/CD pipelines and continuously improve release processes.
• Collaborate cross-functionally with Product, Design, AI experts, and Platform teams in a Scrum environment.
• Connect engineering decisions to measurable product and business impact.

TO SHINE IN THIS ROLE 💥

You’ll need:

• 5+ years of commercial Python development in production environments.
• Strong expertise in modern Python frameworks (FastAPI preferred; Django/Flask acceptable).
• Solid experience designing and integrating APIs (including third-party services).
• Strong understanding of async programming and concurrency (AsyncIO, non-blocking I/O).
• Experience working with PostgreSQL and large datasets.
• Experience building and maintaining high-load backend systems.
• Strong testing practices (unit and integration tests; PyTest preferred).
• Experience with CI/CD pipelines and Docker.
• Strong ownership and product mindset — able to align with stakeholders and connect engineering work to business impact.

It would be great if you have:

• Experience integrating LLMs or AI/ML features into production systems.
• Understanding of AI/ML concepts applied in real-world products.
• Experience with cloud platforms (AWS, Google Cloud, Azure).
• Experience with containerization (Docker).
• Familiarity with observability tools (Grafana, Prometheus).
• Experience with Meta or TikTok APIs.
• Exposure to distributed systems architecture.

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 🌍 Hybrid onboarding to start remotely and relocation support for you and your family.
• 💙 Comprehensive health insurance for you and your family.
• 📚 Professional development budget for conferences, courses, and learning resources.
• 🫶 Flexible benefits package tailored to your priorities.
• 🪴 Hybrid work and generous leave options for work-life balance.
• 🍽️ In-office perks including free meals and snacks.
• 🤝 Company-funded sports activities, annual offsites, and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people across three continents, we’re building the leading Chat Marketing platform — trusted by more than 1.5 million customers worldwide.

AI is one of our top strategic priorities. We’re building intelligent, production-grade systems that power conversations at scale — and we’re just getting started.

WHO WE'RE LOOKING FOR 🌟

We’re hiring a Senior Python Engineer to join our Data Product Team and help power the analytics behind Manychat’s growth.

You’ll work on a high-load, near real-time platform that transforms large volumes of platform data into personalized insights seen by millions of users. The features you build will directly impact activation, retention, and revenue.

As part of a small, high-impact team, you'll own the data platform end to end, including data warehouse and ManyChat platform integrations, high-load APIs, and data aggregation pipelines. You’ll help scale performance, evolve our architecture, and influence Python engineering standards across the company.

If you care about building scalable systems, working close to the product, and seeing measurable business impact from your code, this role is for you.

WHAT YOU'LL DO 🚀

• Build and maintain data platform that power Manychat’s analytics and insights features
• Design and implement async APIs using Python and FastAPI
• Develop and optimize ETL flows that transfer data from DWH (Snowflake) into PostgreSQL for fast and reliable access
• Design caching strategies using Redis to balance performance and data freshness
• Improve system reliability, observability, and performance under high load
• Collaborate closely with product teams across the entire product organization, partnering with all major product domains to deliver data and insights that power key user experiences
• Contribute to architectural decisions as the platform evolves toward more event-driven patterns
• Own features end to end from data modeling and API design to deployment and monitoring
• Help establish engineering best practices for Python services across Manychat

TO SHINE IN THIS ROLE 💥

You’ll need:

• 5+ years of software engineering experience, including 3+ years of deep, hands-on Python expertise. Strong background in designing and building scalable, high-load, production-grade systems with extensive use of asynchronous programming
• Hands-on experience designing and building REST APIs with FastAPI or a similar async framework
• Strong knowledge of relational databases and SQL, preferably PostgreSQL, including query optimization and performance tuning
• Experience working with caching (Redis/Valkey or similar), with a solid understanding of cache invalidation strategies
• Proven ownership of services end to end, including CI/CD pipelines, production deployments, monitoring, and ongoing performance improvements
• Strong understanding of system design and scalable architecture principles, with the ability to reason about reliability, consistency, and data freshness
• Experience collaborating cross-functionally with product and engineering teams and delivering user-facing product features in fast-paced environments
• Clear communication skills and the ability to explain technical tradeoffs while maintaining a high bar for code quality, testing, and maintainability

It would be great if you have:

• Experience building data platforms or analytics products
• Hands-on experience with Snowflake, ClickHouse, or other OLAP dbs
• Familiarity with event-driven architecture patterns
• Experience with Kubernetes, Docker, Helm, Terraform, and AWS
• Experience with observability tools such as Prometheus, Grafana, and OpenTelemetry
• Exposure to AI or machine learning driven product features
• Interest in growing into a Technical Lead role as the team expands

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 🌍 Hybrid onboarding to start remotely and relocation support for you and your family.
• 💙 Comprehensive health insurance for you and your family.
• 📚 Professional development budget for conferences, courses, and learning resources.
• 🫶 Flexible benefits package tailored to your priorities.
• 🪴 Hybrid work and generous leave options for work-life balance.
• 🍽️ In-office perks including free meals and snacks.
• 🤝 Company-funded sports activities, annual offsites, and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

We’re looking for a Senior Engineering Manager to lead and scale the Billing & Business domain. In this role, you will be responsible for multiple teams through Engineering Managers and TechLeads/Seniors, shaping the organizational structure, defining strategic priorities, and ensuring our billing platform supports global monetization, compliance, and growth. You will partner closely with Product, Finance, Security, Legal, and Platform teams to drive a long-term vision, balancing delivery, system reliability, and architectural direction. Your focus will be on growing leaders, establishing clear ownership, and building a high-performing organization that delivers measurable business impact.

WHAT YOU'LL DO 🚀

• Organizational Leadership: Lead multiple teams through Engineering Managers and TechLeads/Seniors, setting clear ownership and accountability. Design and evolve the team topology and domain boundaries to support scaling and growth needs. Develop managers through coaching, mentoring, feedback, and succession planning.
• Domain Strategy & Execution: Define and drive the long-term engineering strategy for the Billing & Business domain aligned with company’s and areas’ OKRs. Identify growth levers, platform investments, and capability gaps required for global monetization. Ensure predictable delivery across teams while maintaining high quality and operational stability.
• Product & Stakeholder Partnership: Act as the engineering counterpart to Product, Design, Security, and Analytics leadership for the domain. Co-own roadmaps, prioritization, and trade-offs between speed, scope, and technical sustainability. Align cross-functional stakeholders including Finance, Legal, Data, Growth, and Platform.
• Technology Strategy & Architecture Stewardship: Set the technical direction across teams to ensure scalability, compliance, reliability, and cost efficiency. Evolve Technology stack. Guide architectural decisions, reduce fragmentation, and manage technical debt at the domain level. Establish standards for system design, observability, performance, and resilience.
• Operational Excellence: Strengthen domain-level planning, capacity management, and risk mitigation practices. Drive improvements in release confidence, incident management, and delivery predictability. Be on charge of domain health metrics.
• Talent Growth & Hiring: Own the hiring strategy for Engineering Managers and senior roles within the domain. Build a strong leadership bench and create clear career growth paths. Foster a culture of ownership, feedback, and continuous improvement.

TO SHINE IN THIS ROLE 💥

• Experience leading multiple teams through Engineering Managers in a complex product organization.
• Experience shaping organizational design and scaling engineering structures and technologies.
• Proven track record of defining domain strategy and delivering business-critical platforms at scale.
• Strong experience partnering with Product and senior stakeholders on roadmap and prioritization.
• Deep understanding of distributed systems, high-load architectures, and platform reliability.
• Ability to balance short-term delivery with long-term technical sustainability.
• Fluency in English and experience working in global, cross-functional environments.
• Experience working with PHP, Java, or Python in production environments is a strong plus.

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
• 💙 Comprehensive health insurance for both you and your family.
• 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
• 🫶 Flexible benefits package to tailor perks that matters most for you.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

We’re looking for a Senior Engineering Manager to lead and scale the Billing & Business domain. In this role, you will be responsible for multiple teams through Engineering Managers and TechLeads/Seniors, shaping the organizational structure, defining strategic priorities, and ensuring our billing platform supports global monetization, compliance, and growth. You will partner closely with Product, Finance, Security, Legal, and Platform teams to drive a long-term vision, balancing delivery, system reliability, and architectural direction. Your focus will be on growing leaders, establishing clear ownership, and building a high-performing organization that delivers measurable business impact.

WHAT YOU'LL DO 🚀

• Organizational Leadership: Lead multiple teams through Engineering Managers and TechLeads/Seniors, setting clear ownership and accountability. Design and evolve the team topology and domain boundaries to support scaling and growth needs. Develop managers through coaching, mentoring, feedback, and succession planning.
• Domain Strategy & Execution: Define and drive the long-term engineering strategy for the Billing & Business domain aligned with company’s and areas’ OKRs. Identify growth levers, platform investments, and capability gaps required for global monetization. Ensure predictable delivery across teams while maintaining high quality and operational stability.
• Product & Stakeholder Partnership: Act as the engineering counterpart to Product, Design, Security, and Analytics leadership for the domain. Co-own roadmaps, prioritization, and trade-offs between speed, scope, and technical sustainability. Align cross-functional stakeholders including Finance, Legal, Data, Growth, and Platform.
• Technology Strategy & Architecture Stewardship: Set the technical direction across teams to ensure scalability, compliance, reliability, and cost efficiency. Evolve Technology stack. Guide architectural decisions, reduce fragmentation, and manage technical debt at the domain level. Establish standards for system design, observability, performance, and resilience.
• Operational Excellence: Strengthen domain-level planning, capacity management, and risk mitigation practices. Drive improvements in release confidence, incident management, and delivery predictability. Be on charge of domain health metrics.
• Talent Growth & Hiring: Own the hiring strategy for Engineering Managers and senior roles within the domain. Build a strong leadership bench and create clear career growth paths. Foster a culture of ownership, feedback, and continuous improvement.

TO SHINE IN THIS ROLE 💥

• Experience leading multiple teams through Engineering Managers in a complex product organization.
• Experience shaping organizational design and scaling engineering structures and technologies.
• Proven track record of defining domain strategy and delivering business-critical platforms at scale.
• Strong experience partnering with Product and senior stakeholders on roadmap and prioritization.
• Deep understanding of distributed systems, high-load architectures, and platform reliability.
• Ability to balance short-term delivery with long-term technical sustainability.
• Fluency in English and experience working in global, cross-functional environments.
• Experience working with PHP, Java, or Python in production environments is a strong plus.

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
• 💙 Comprehensive health insurance for both you and your family.
• 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
• 🫶 Flexible benefits package to tailor perks that matters most for you.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

We’re looking for an Engineering Manager who can turn complex challenges into meaningful impact. You’ll lead a team building the billing and business systems that power how creators all over the world earn, scale, and thrive with Manychat. With your blend of technical depth and people-first leadership, you’ll help engineers grow, deliver high-quality features, and move fast without losing focus. You’ll balance strategy and execution — from guiding architecture decisions to jumping in when things get real.

WHAT YOU'LL DO 🚀

• Technical Leadership: Guide architecture and technical decisions to ensure scalability and best practices. Identify roadblocks and implement solutions to keep teams on track.
• Team Development: plan team growth, recruit, mentor, and motivate engineers while fostering a strong feedback culture.
• Performance Management: Evaluate and enhance team performance through regular feedback.
• Stakeholder Collaboration: Align with the Area Product Owner and Engineering Managers on a long-term strategy and OKRs.
• Process Optimization: Improve workflows to elevate team efficiency. Lead the team through evolving challenges and drive innovation.
• Hands-On Support: Participate in code reviews, system design, and occasional coding to coach the team.

WHAT YOU'LL BRING 💥

• 3+ years of successfully leading and scaling cross-functional development teams with backend and frontend scope as an Engineering Manager.
• Proficiency in English, and ideally experience working with global teams.
• Expertise in software development and architecture design, experience with high-load is a plus.
• Familiarity with PHP 8.* as a developer.
• Proven track record of improving development engineering processes and increasing team efficiency. Ability to foster trust-based relationships with the Product organization and Engineering managers.
• Experience with Agile values and principles.

WHAT WE VALUE IN OUR LEADERS 💡

• Communication. Ability to clearly and effectively convey thoughts and ideas while actively listening and responding to others
• Collaboration. Effectively working with others to achieve common goals. Ability to ask questions and seek help.
• Proactivity. Ability to take initiative and anticipate future challenges or opportunities, rather than merely reacting to events as they occur
• Sense of Ownership. Being accountable for their actions, taking ownership of decisions and projects
• Flexibility. Ability to pick things up on the go, readiness to keep moving the needle even though the conditions are not perfect (they’re never perfect).
• Adaptability. Ability to adjust effectively to new conditions, being open to change, learning new skills and maintaining a positive attitude in uncertainty or unexpected situations
• Product orientedness. Strong interest in product and focus on customer needs. Continuously seeking ways to enhance product features, performance, and value
• Self-awareness. Ability to reflect on and recognize how one's emotions, strengths, weaknesses and values impact their actions and decisions.

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
• 💙 Comprehensive health insurance for both you and your family.
• 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
• 🫶 Flexible benefits package to tailor perks that matters most for you.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

We’re looking for an Engineering Manager who can turn complex challenges into meaningful impact. You’ll lead a team building the billing and business systems that power how creators all over the world earn, scale, and thrive with Manychat. With your blend of technical depth and people-first leadership, you’ll help engineers grow, deliver high-quality features, and move fast without losing focus. You’ll balance strategy and execution — from guiding architecture decisions to jumping in when things get real.

WHAT YOU'LL DO 🚀

• Technical Leadership: Guide architecture and technical decisions to ensure scalability and best practices. Identify roadblocks and implement solutions to keep teams on track.
• Team Development: plan team growth, recruit, mentor, and motivate engineers while fostering a strong feedback culture.
• Performance Management: Evaluate and enhance team performance through regular feedback.
• Stakeholder Collaboration: Align with the Area Product Owner and Engineering Managers on a long-term strategy and OKRs.
• Process Optimization: Improve workflows to elevate team efficiency. Lead the team through evolving challenges and drive innovation.
• Hands-On Support: Participate in code reviews, system design, and occasional coding to coach the team.

WHAT YOU'LL BRING 💥

• 3+ years of successfully leading and scaling cross-functional development teams with backend and frontend scope as an Engineering Manager.
• Proficiency in English, and ideally experience working with global teams.
• Expertise in software development and architecture design, experience with high-load is a plus.
• Familiarity with PHP 8.* as a developer.
• Proven track record of improving development engineering processes and increasing team efficiency. Ability to foster trust-based relationships with the Product organization and Engineering managers.
• Experience with Agile values and principles.

WHAT WE VALUE IN OUR LEADERS 💡

• Communication. Ability to clearly and effectively convey thoughts and ideas while actively listening and responding to others
• Collaboration. Effectively working with others to achieve common goals. Ability to ask questions and seek help.
• Proactivity. Ability to take initiative and anticipate future challenges or opportunities, rather than merely reacting to events as they occur
• Sense of Ownership. Being accountable for their actions, taking ownership of decisions and projects
• Flexibility. Ability to pick things up on the go, readiness to keep moving the needle even though the conditions are not perfect (they’re never perfect).
• Adaptability. Ability to adjust effectively to new conditions, being open to change, learning new skills and maintaining a positive attitude in uncertainty or unexpected situations
• Product orientedness. Strong interest in product and focus on customer needs. Continuously seeking ways to enhance product features, performance, and value
• Self-awareness. Ability to reflect on and recognize how one's emotions, strengths, weaknesses and values impact their actions and decisions.

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
• 💙 Comprehensive health insurance for both you and your family.
• 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
• 🫶 Flexible benefits package to tailor perks that matters most for you.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

Manychat’s AI Core team turns ML and LLM ideas into production features used in millions of conversations every day. You will work across applied research, prototyping, and production delivery, partnering closely with our Python Platform team and Product to validate ideas quickly and ship high-impact AI workflows.

This role suits someone who loves to build fast, experiment, and take ownership of models, agents, and workflows end to end.

WHAT YOU’LL DO 🤖

• Design and deliver ML/LLM solutions end-to-end: fast prototyping, offline evaluation, and production rollout of models and agent workflows.
• Build and iterate on AI agents (RAG, vector search, memory, tools) using clear benchmarks and product metrics to guide improvements.
• Choose and implement the right approach for each problem (classical ML, LLMs, RAG pipelines, or agent architectures), defining data and labeling needs where required.
• Work closely with the Python Platform team to productionize your solutions with clean service boundaries, monitoring, and scalability in mind.

TO SHINE IN THIS ROLE 💥     

          Machine Learning & LLM Expertise

• Solid understanding of ML algorithms, metrics, search, RAG, and agent design. 
• Experience with frameworks like LlamaIndex, LangChain, or similar.
• Hands-on tuning with PyTorch, TensorFlow.
• Experience with LLM evaluation and benchmarking.
  
  Engineering Skills
• Strong Python engineering background, ideally three or more years in production environments.
• Experience building backend services (FastAPI, Docker, Pydantic, PostgreSQL).
• Familiarity with cloud environments and monitoring is a strong plus.
  
  Collaboration & Ownership
• Clear communication in English.
• Ability to work independently, iterate fast, and collaborate with product, data, and engineering teams.
• Product mindset and comfort working in a fast-moving environment.

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
• 💙 Comprehensive health insurance for both you and your family.
• 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
• 🫶 Flexible benefits package to tailor perks that matters most for you.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.