The Senior Tax Manager’s primary focus is the preparation and completion of Lush's US tax returns. In this position, you will also play an essential role in growing talent by leading the structuring and planning for all aspects of taxation. This includes corporate income taxes, sales and use taxes, transfer pricing and duties for Lush North America. 

As the Senior Tax Manager, you will partner with business operations to ensure that the tax structure meets changing business needs, monitor compliance activities and manage all tax authority audits. You will identify challenges and opportunities and create step plans to resolve, utilizing outside expertise when necessary. You will also partner with the Global Head of Tax on North America tax reporting and as updates are needed to transfer pricing.

We are looking for a dynamic individual to evolve and improve our current structure and processes. You will be curious about opportunities, listen actively and be able to effectively lead the team through analysis and execution of improvement initiatives. You will be real with giving and receiving feedback and support.

Lush thrives with people that can adapt and evolve to the needs of our business. You have a passion for bringing value, leading change and having an impact on the organizations you work with. You are ready to join a business dedicated not just to getting the job done but to the practices of fair-trade sourcing, supporting sustainable communities and giving back to grass roots organizations making a difference. 

Our Lush staff live with purpose, finding their personal connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

Reporting to the Head of Finance, the Senior Tax Manager's core RESPONSIBILITIES will include:

Income Tax Compliance

• Oversee US income tax returns including Federal and State income tax as well as routine submissions such as 1042 and FBAR
• Oversee tax compliance, reporting and related filings (including SR&ED, NR4, T5 etc.) across Canada and Puerto Rico utilizing external advisors as needed
• Oversee tax installments to ensure appropriate compliance with legislative requirements
• Act as the point of contact and support for tax compliance matters across North America

Tax Audits

• Oversee audit management of income tax, sales tax and duties audits in a proactive and strategic manner

Sales Tax

• Oversee sales/sales and use tax compliance in the United States, Canada and Puerto Rico
• Develop and maintain a current and appropriate tax operating model 
• Ensure timely and accurate filing of all US, Canadian and Puerto Rican GST and Sales and Use tax returns

Transfer Pricing

• Review existing policies and assist the business to adjust transfer pricing strategies and structures as needed that reflect any changing business operations
• Effectively utilize outside support if needed
• Manage the preparation of any necessary transfer pricing documentation

Tax Accounting

• Oversee book tax calculations, estimates and accruals
• Oversee monthly management reporting and budgeting
• Oversee current and deferred tax provisions 
• Oversee the North America tax reporting to the parent company in the UK

Other Duties

• Lead a tax team with two direct reports and provide support and mentorship, coaching and developing them through fearless leadership
• Stay up to date with changes in tax rulings and relevant trends and make recommendations as needed
• Partner with the business operations teams to develop and implement strategies for optimizing Trade Agreements and duty drawbacks.  
• Establish appropriate systems or processes to identify and manage tax compliance risk
• Partner with the business operations teams to deliver efficient and effective tax support to strategic business initiatives and provide practical solutions
• Prepare and develop tax structures, policies and processes
• Manage external tax consultants as required

You bring the following QUALIFICATIONS:

Required:

• Qualified CPA, US CPA or equivalent
• 7+ years of hands on tax experience in public accounting firm or large corporate environment 
• Strong analytical and technical skills to understand financial information necessary to prepare corporate tax filings and the ability to identify and research tax issues;
• 2 – 4 years specific US tax return preparation and filing experience
• Proven knowledge and experience of international tax regulations and procedures
• Outstanding interpersonal, communication and presentation skills
• Strong analytical and problem-solving skills
• Independent worker who is proactive and can work well with minimal supervision
• Accustomed to and ability to deliver results within a highly seasonal, high pressure production environment
• Self-motivated, accountable and results oriented
• Able to travel domestically and internationally

Preferred: 

• Experience working in a retail or in-house environment is a plus 
• Experience implementing accounting and tax software and advising on the impacts on tax reporting

Job Type: Regular, Full Time. Hybrid position - 2 days onsite

Job Location: 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6

Thriving with a diverse company culture, celebrating the uniqueness of our staff, and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

Recruitment Process Overview: 

#LI-DC1 #LI-Hybrid

The Senior Financial Analyst plays an essential role in growing talent in our business through collaboration and support within FP&A and our business partners. You know how to be curious about opportunities and how to be real with feedback and support. Lush is a true vertically integrated business including Manufacturing, Distribution, Retail, Digital, and Admin streams. While all streams are linked, this role is primarily focused on the Retail teams. You will play a key role in all budgeting and forecasting workflows for these teams

Analysts play an essential role in developing and executing the company vision by supporting decision making, planning, and driving results. You will understand business operations, developing tools, metrics, and processes to provide information that drives action and improvements. You will ensure information is accurate, relevant, and actionable while being understood by a wide audience of stakeholders. . This opportunity plays a key role in strengthening business partnership within Retail by working closely with the Finance Business Partner and Retail leadership team. While rooted in FP&A, this role is embedded within Retail operations to support informed decision-making and drive financial performance.

As a growing business, Lush needs people that can adapt and evolve to the needs of the business. You are a listener with a structured approach to planning but are also excited to drive discussion that leads to action. You have a passion for what you do and are ready to join a business dedicated not just to technical proficiency but to the practices of fair-trade sourcing, supporting sustainable communities, and giving back to grass roots organizations.

Our Lush staff live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

Reporting to the Retail Finance Business Partner, the Senior Financial Analyst - Retail undertakes the following RESPONSIBILITIES:

• Lead month-end variance analysis for Retail, providing insights on financial performance and key underlying drivers, changes against the plan, and upcoming opportunities and risks.
• Support quarterly shop forecasting and budget setting.
• Support Retail Finance business partner in meetings and escalate where needed.
• Provide support for any ad-hoc analysis projects, modelling, and presentation materials to support requests from the retail business
• Translate complex data into compelling narratives, clearly communicating trends, insights, and actionable impacts to guide strategic decision-making.
• Lead monthly financial reforecasting and annual budgeting processes, including the development, maintenance, and ongoing improvement of forecasting models to ensure accurate financial plans.
• Support the automation and enhancement of financial & reporting systems by partnering with the BI team to build dashboards 
• Streamline reporting process to meet needs of both external and internal users
• Project work involvement where required to support ad hoc requests from retail business
• Provide peer support, guidance, and development opportunities to team members.
• Proactively seek opportunities to improve accuracy and efficiency of processes and deliverables.

You bring the following QUALIFICATIONS: 

Required: 

• 5+ years of related experience in FP&A 
• 5+ years of well-rounded finance experience, including a strong accounting background and an overarching understanding of P&L dynamics
• Experience working with the retail industry.
• Proven ability to strong relationships with key stakeholders, influencing them by communicating complex financial concepts in a way that they can easily comprehend 
• Extensive prior experience with P&L (profit and loss statement) management, budgeting, forecasting, and analysis 
• Works well autonomously and within a team and has a high level of accountability
• Strong analytical and problem-solving skills 
• Strong leadership attributes and ability to mentor and coach other members of the FP&A team 
• Ability to work hard and calmly under pressure to achieve deadlines, and the flexibility and dedication to support a diverse retail client group 
• Excellent time management skills 
• A keen eye for detail 
• Proactive approach and initiative 
• High level of proficiency with Microsoft Excel 

Preferred: 

• Bachelor’s Degree in Commerce, Finance, Accounting, Economics, and/or related field 
• CPA/MBA Preferred 
• Experience working with BI Tools like Power BI 
  
  

Thriving with a diverse company culture, celebrating the uniqueness of our staff, and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

We’re 10% Employee Owned - all colleagues play a role in protecting our ethics and our independence, contributing ideas for the future and sharing in the rewards of success when the company is doing well.

_{#LI-IS1 #LI-Hybrid}

Job Type: 12-Month Contract Role. Full Time

Work type: Hybrid position. 2-3 days on-site is required.

Job Location: The successful candidate must be located in or around Toronto, ON.

• Office location: 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6

Recruitment Process Overview: 

The Senior Treasury Manager, North America is responsible for leading the day-to-day treasury activities for the North American business, with a focus on liquidity management, cash flow forecasting, banking, debt funding, foreign exchange exposure & hedge mitigation, covenant compliance and treasury controls.

This role centralizes treasury responsibilities that have historically been spread across multiple accounting roles and provides dedicated ownership over a critical risk area for the business. The Treasury Manager will work closely with Accounting, FP&A, Group Treasury (based in UK), and external banking partners to ensure the business has appropriate visibility over cash, adequate liquidity, strong treasury controls, and disciplined execution of treasury activities.

Why This Role Matters
This role is intended to bring focused treasury ownership to the North American business. It will allow accounting leadership to remain focused on technical accounting, close, and audit responsibilities while ensuring treasury activities are managed by a dedicated role with the appropriate level of judgment, risk awareness, and control discipline.

Working at Lush
We are looking for someone who is curious, practical, and solutions-oriented, and who is excited to help strengthen how treasury operates within a growing and evolving business. This role will suit someone who can balance day-to-day execution with process improvement and who is comfortable working collaboratively across teams to support the needs of the business.

Reporting to the Head of Finance, North America, this role will play a key part in strengthening treasury processes, improving reporting, and supporting the business through periods of tighter liquidity and increased financial risk.

This role undertakes the following RESPONSIBILITIES:

• Own daily and weekly visibility into North America cash positions, liquidity needs, and short-term funding requirements across Canada and the U.S.
• Lead the short-term cash flow forecasting process in partnership with FP&A, Accounting, and operational stakeholders, including identifying risks, pressure points, and funding requirements.
• Manage treasury operations related to cash concentration, intercompany funding, and movement of funds across the business, as appropriate.
• Monitor foreign exchange exposures and support the execution and administration of the North American hedging program in partnership with Group Treasury and banking partners.
• Maintain treasury documentation including hedge logs, confirmations, settlement support, and related control documentation.
• Support disciplined execution and control over FX and hedge-related activity, including timely follow-up, review, and escalation where needed.
• Manage banking relationships and support the ongoing optimization of banking structures, bank accounts, and treasury services.
• Review and approve treasury-related payments, including wires, ACH, and EFT transactions, in line with approval authorities and internal controls.
• Support cash reconciliations and monthly bank reconciliations, including identifying trends, breaks, and opportunities for process improvement.
• Partner with the Accounting team on month-end close activities related to cash, debt, intercompany funding, and treasury-related balance sheet accounts.
• Lead annual credit facility negotiations and ongoing banking relationships.
• Monitor debt covenant compliance and prepare quarterly and annual compliance reporting packages for lenders and other stakeholders, as required.
• Support the preparation of treasury-related reporting, analysis, and materials for leadership, lenders, auditors, and other internal stakeholders.
• Identify and implement improvements to treasury processes, controls, and reporting, with a focus on reducing risk, increasing clarity of ownership, and improving efficiency.
• Establish and maintain clear treasury procedures and documentation to support a stronger and more scalable control environment.
• Provide leadership across treasury workstreams and help coordinate the efforts of team members supporting cash, banking, and treasury-related activities.

You bring the following QUALIFICATIONS:

• CFA, CPA or CTP designation, or equivalent finance/accounting qualification.
• 8-12+ years of relevant experience in treasury, cash management, financial accounting, or a related finance function.
• Strong experience in cash flow forecasting, liquidity management, banking, and treasury operations.
• Experience with foreign exchange exposure management, hedging administration, or treasury risk management.
• Strong understanding of internal controls and financial risk management in a multi-entity environment.
• Experience preparing or supporting debt covenant reporting and lender compliance packages is an asset.
• Experience working in a complex, multi-location business across Canada and the U.S. is preferred.
• Strong Excel skills and comfort working with large volumes of data and reconciliations.
• Experience with Microsoft Dynamics, and banking platforms
• Strong analytical judgment, attention to detail, and problem-solving ability.
• Able to operate effectively in a fast-paced environment with evolving priorities and competing deadlines.
• Strong communication skills with the ability to work cross-functionally and influence stakeholders across Finance and the wider business.
• Demonstrated ability to build structure, improve processes, and strengthen controls in an evolving environment.
  
  

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

#LI-IS1 #LI-Hybrid

Job Type: Regular, Full Time.

Work Type: Hybrid (2 days in-office)

• Office location: 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6

Location: Must be located in or around Toronto, Ontario. 

Travel Requirement: Minimal travel - 2-3 trips annually within North America. Potential travel to the UK if/ as needed.

Recruitment Process Overview:

Lush is a global enterprise with more than 900 retail shops in 52 countries focused on producing creative and indulgent cosmetics and bath products using only the freshest organic fruits and vegetables, pure essential oils, and safe synthetics. We are dedicated to fair-trade sourcing, supporting sustainable communities, and giving back through our Lush Giving Products which donate 75% to grassroots organizations that support people, animals and the planet.

As Lush Handmade Cosmetics continues to grow and invest in integrated systems, we have formed a shared service approach to accounting for the organization. We are looking for a dynamic individual who can play a key role in evolving and improving that structure while delivering timely, accurate and relevant reporting. This position is responsible for managing a team, gaining an understanding of current processes, and leading the development of improvements to those processes.

In this role, you will lead a team that includes two Accounting Managers and one AP Manager as direct reports, with multiple indirect across accounting and AP that report into those managers. As a growing business, Lush needs people who can adapt and evolve with the needs of the business, analyze and interpret metrics, and translate strategy into behaviors that drive sales and improve profit. Our employees live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

Reporting to the Assistant Controller, the Senior Accounting Manager undertakes the following RESPONSIBILITIES:

 Accounting and Financial Reporting:

• Responsible for the preparation and review of accurate financial reporting for North America (Canada, USA) as it relates to manufacturing and retail operations.
• Own month-end/ year-end close governance and execution, including close calendar ownership, deliverable tracking, and on-time completion.
• Lead the monthly review process, including balance sheet review, income statement analysis, and ensuring reconciling items are understood, resolved, and appropriately escalated.
• Partner cross-functionally with FP&A, Payroll, Tax, and AP leadership to ensure complete and accurate close inputs and outputs.
• Support planning activities by providing high-quality actuals and close insights that feed budgeting and forecasting (for example, trend analysis, key drivers, and variance explanations).

Audit, Group, and External Reporting  Leadership

• Facilitate the year-end audit end-to-end for the North America scope: develop the audit timeline, coordinate internal readiness, and serve as the primary point of coordination for auditor requests.
• Lead audit coordination and governance: partner with external auditors to align timelines, manage deliverables across stakeholders, remove blockers, and escalate risks early to ensure audit deadlines are met.
• Connect auditors to the right process owners, coordinate walkthroughs and inquiries, and ensure follow-ups are tracked through to completion.
• Lead the identification, escalation, and resolution of complex accounting and reporting matters, including performing technical accounting research, documenting conclusions, and aligning stakeholders on the path forward.
• Own technical accounting memo ownership where needed to support audit, external reporting, and internal decision-making.
• Provide support to the tax team as it pertains to statutory requests and tax audit support (IRS/CRA and sales tax audits, corporate tax support as needed).
• Support reporting needs to stream owners and UK head office as applicable.

Business Partnering and support:

• Maintain strong working relationships across the business to promote alignment and efficient issue resolution.
• Gain a thorough understanding of stakeholder expectations and leverage accounting resources and knowledge to meet those expectations.
• Develop, analyze, and interpret statistical and accounting information to support reliable decision-making.

• Provide support to the tax team as it pertains to IRS/CRA & sales tax audits, transfer pricing, corporate taxes and any other ad hoc statutory requests.
• Assist with reporting to stream owners and head office in UK where applicable

Process Improvement and Controls:

• Review current accounting processes and identify areas for improvement, standardization, automation, and risk reduction.
• Develop, implement, and maintain procedures, controls, and documentation to create time savings and improve consistency across business units.

People Leadership, Coaching, and Development:

• Set clear expectations and measurable performance standards for the team (close quality, timeliness, reconciliation rigor, audit readiness, and control adherence).
• Coach and develop managers on delegation, review standards, and running an effective operating cadence (weekly priorities, close kickoffs, post-close retrospectives, and structured escalation).
• Build bench strength through cross-training and documented back-ups for critical close, cash forecasting, hedging, and audit coordination tasks.
• Drive role clarity and capability development across the team through recurring 1:1s, targeted feedback, and training plans that improve technical depth and execution over time.
• Ensure the AP function is appropriately governed through the AP Manager (day-to-day ownership sits with the AP Manager; this role focuses on close linkage, controls, and cash forecasting inputs).

You bring the following QUALIFICATIONS:

• Chartered Professional Accountant or equivalent with 7+ years progressive accounting experience post-designation
• Proven experience in high growth multi-national ecommerce and multi-location in the retail or manufacturing industry.
• Proven ability to ensure efficient and accurate day to day accounting tasks are completed while maintaining a view and leading the progress towards the longer-term needs of the business.
• Proven success in training, development of others, and leading and building strong, stable, high-performing teams.
• Accustomed to, and ability to deliver results within a highly seasonal, high pressure production environment.
• Self-motivated and results oriented
• Strong knowledge of or ability to learn and understand business system processes at a detailed level.
• Broad knowledge of information system development processes with a focus on financial, distribution and manufacturing.
• Able to travel domestically and internationally

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

#LI-IS1 #LI-Hybrid

Job Type: 20-Month Contract, Full Time. Hybrid (3 days in-office)

Location: Must be located in or around Toronto, Ontario. 

• Office location: 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6

Recruitment Process Overview:

The Accounts Payable Administrator plays an essential role in growing talent in our business through collaboration and sharing best practices with the Accounts Payable team. You know how to be curious about their opportunities and how to be real with feedback and support. 

As a growing business, Lush needs people that can adapt and evolve to the needs of our business, analyze and respond to your learner’s needs. Our Lush staff live with purpose, finding their personal value connected with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

The Accounts Payable Administrator supports the full accounts payable cycle, ensuring timely, accurate, and policy-compliant processing of vendor invoices and employee expenses. This role partners closely with Finance and cross-functional teams to maintain strong vendor relationships, ensure accurate financial reporting, and support month-end activities. The position will be aligned to one of four specialization areas: Concur, Store Management, Freight, or Procurement & Inventory.

Reporting to the Accounts Payable Manager, the Accounts Payable Administrator undertakes the following RESPONSIBILITIES:

Responsibilities:

• Support the full accounts payable cycle, including invoice intake, coding, allocation, approval verification, and payment processing
• Ensure all transactions comply with company financial policies, procedures, and internal controls
• Prepare and process weekly vendor and employee expense payment runs
• Maintain accurate vendor accounts by performing reconciliations, investigating discrepancies, and resolving issues in a timely manner
• Monitor and manage the accounts payable aging to ensure completeness and accuracy
• Administer the corporate credit card program, including transaction coding, cardholder support, points administration, and related accruals
• Collaborate with Finance and business partners to ensure timely approvals, accurate coding, and appropriate expense recognition
• Support month-end close activities, including preparation of accruals, journal entries, and account reconciliations to ensure expenses are recorded in the correct period
• Respond to internal and external inquiries with professionalism and a service-oriented mindset
• Contribute to process improvement initiatives to enhance efficiency, accuracy, and internal controls within the AP function

Depending on assigned specialization, the role may also:

• Provide system administration, user support, and training related to expense management platform (Concur), including maintenance of master data and preparation of expense accrual and reclassification entries
• Partner with retail store leadership and support teams across Canada and the U.S. to resolve payment inquiries and support operational needs, including new store openings
• Collaborate with freight and goods-in teams to ensure timely EDI invoice processing, vendor reconciliations, and continuous improvement of freight-related processes
• Work closely with procurement and inventory teams to resolve purchase order price and quantity variances, manage open PO and GRNI reporting, and support accurate inventory recording in the general ledger

You bring the following QUALIFICATIONS:

Required:

• 2+ years of hands on experience in high volume accounts payable environment
• Ability to manage deadlines
• MS Office particularly Excel, and Word at an intermediate level
• Pro-active approach, especially in dealing with other departments
• Ability to work independently
• Ability to maintain a high level of accuracy in preparing and entering information
• Effective verbal and listening communication skills
• Attention to detail 
• Excellent work ethic
• Ability to work in a team environment
• Must be able to legally work in Canada

Preferred:

• Microsoft Dynamics experience
• Post-secondary accounting education
• Experience with AP automation and Concur expense applications a plus

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

Job Type: Permanent, Full time. Hybrid (2 days onsite)

Location: 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6

Recruitment Process Overview:

_#LI-DC1

Lush North America supports retail and manufacturing operations across Canada and the United States. Payroll is a critical operational function, and we are hiring a Payroll Coordinator to help support the team during a transformation period.

As our Payroll Coordinator, you’ll join the Payroll team during an important transformation period, helping keep day-to-day work moving by supporting ticket intake, triage, documentation, and lower-complexity payroll-related requests. This is an operational support role designed to reduce administrative volume for the broader payroll team while providing clear, responsive, and supportive service to employees, managers, and internal partners across the business.

This role does not own end-to-end payroll processing or lead process improvement projects. Instead, you’ll help ensure routine requests are handled accurately, complete information is gathered, and tickets are routed efficiently so the team can deliver timely payroll support.

Reporting to the Payroll Supervisors, your core Responsibilities will include:

• Handle lower-complexity payroll-related requests
• Review incoming payroll tickets and determine whether they can be resolved directly or need to be escalated to appropriate payroll team member
• Ensure tickets contain complete information before they move forward
• Follow up on missing details or approvals needed to move requests along
• Maintain clear and accurate updates within the ticketing system so requestors and internal teams understand status and next steps
• Support payroll-related onboarding activities for Canada and U.S. hires including reviewing onboarding packages for completeness and follow up on missing information with Hiring Managers
• Help ensure required documents and approvals are in place before payroll setup is completed
• Support payroll-related employee changes such as job changes, rate changes, and similar requests, based on training and established processes
• Support payroll-related termination workflows based on established procedures relating to documentation, approvals and timelines ensuring that required information is available for termination processing
• Support administrative steps tied to offboarding requests and termination-related ticket handling
• Assist with routine payroll questions and common requests from employees, managers, and internal stakeholders
• Support the payroll team with administrative follow-up, documentation, and case coordination
• Help maintain organized records and consistent case handling practices and escalating complex or high-risk issues when appropriate
• Follow established payroll procedures, checklists, and team guidance
• Support clean documentation and audit-ready recordkeeping within tickets and related workflows
• Flag recurring issues, incomplete submissions, or process breakdowns to Payroll Supervisors
• Contribute to a consistent and professional experience for internal stakeholders

What We’re Looking For

Required

• 2+ years of experience in payroll support, payroll operations, service desk coordination, administrative operations, or a similar role
• Strong organizational skills and attention to detail
• Experience managing a high volume of requests, cases, or tickets in a fast-paced environment
• Strong written and verbal communication skills
• Ability to follow established processes and escalate issues appropriately
• Comfort working with sensitive and confidential employee information
• Strong judgment in prioritizing tasks and handling deadlines
• Proficiency with Microsoft Office and general comfort learning new systems

Preferred

• Exposure to payroll environments in Canada and/or the U.S.
• Experience using ADP Workforce Now, SolarWinds Service Desk, and/or Greenhouse
• Experience supporting onboarding, offboarding, or employee change processes
• Experience working in retail, manufacturing, or other high-volume operational environments

Working Style

• Practical and detail-oriented
• Comfortable handling repetitive, high-volume administrative work
• Responsive and organized under pressure
• Able to work collaboratively with payroll team members and follow direction closely
• Comfortable asking questions, escalating when needed, and maintaining accuracy

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

Job Type: 12 Month Contract, Full Time

Location: Etobicoke, ON - Hybrid (2 days onsite)

Office Address: 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6

Recruitment Process Overview:

#LI-DC1

The Strategic People Partner – Manufacturing & Distribution plays an essential role in developing business area strategy, aligning workforce plans, leading organizational change, and managing talent development and team dynamics in your business area. You hold sacred our Lush culture and values through fearless leadership and owning the experience of every employee and customer in your shops. You grow talent by motivating, encouraging, coaching and advising business leaders and teams to maximize efficiencies and prioritize development and relationships that will enable personal, team and organizational growth; you know how to be curious about their opportunities and how to be real with feedback and support. 

Lush values people that can adapt and evolve to the needs of our business, analyze and interpret metrics and translate strategy into behaviors which drive sales and improve profit. Our Lush employees live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey.

Your core RESPONSIBILITIES will include: 

• Responsible for end-to-end people experience in Manufacturing & Distribution, starting with close business leader partnership, broad view of the business goals and strategies, and deep personal knowledge of your group’s strengths and opportunities. 
• Lead talent development programs across Manufacturing & Distribution: performance and development, succession planning, engagement surveys, job and role clarity and organizational structure.
• Manage improvements on talent development programs for your business group, tracking results and soliciting feedback for continuous improvement.
• Consult with the Head of Manufacturing & Distribution and other business leaders on talent and organizational issues and provide guidance and coaching and implement solutions to workforce planning, recruitment, and engagement challenges. 
• Advise and influence people-related activities, hiring, promotion and transfer decisions, working to mitigate bias in people processes
• Analyze and report on trends and metrics in partnership with People and Culture colleagues to support data-driven decision-making for your client group
• Partner on recruiting efforts for your business area: participate in intake meetings, support interviews, logistics and recruitment strategy as needed 
• Partner with training on internal talent pipelines to prioritize development and promotion, collaborate with managers to ensure the right people are in the right place at the right times through succession planning and development plans
• Stay up-to-speed on industry trends and leverage on-going HR education to identify opportunities and risks and collaborate on plans to address them
• Provide policy interpretation, counseling, and training for employees and managers on programs, policies and procedures in collaboration with the HR compliance team and in alignment with local legal standards.
• Manage and mediate conflicts, inquiries and investigations in collaboration with the employee relations team. 

You bring the following QUALIFICATIONS: 

Required: 

• 5 years' experience in strategic human resources
• Proven experience in organizational development, workforce planning, performance management, training and talent and change management 
• Ability to analyze people problems, collaborate on solutions and implement plans
• Ability to build relationships, trust, and manage complex team dynamics through mediations, facilitation, coaching and performance plans
• Excellent listening and communication skills 
• Excellent analytical, critical thinking and troubleshooting skills. 
• Excellent organization and time management skills 
• Proficient in Google suite and adaptable to other systems as required 
• Ability to travel up to 50% both in market and within North America for meetings as needed

Preferred: 

• Location: Etobicoke. 
• HR certification or degree a plus
• DEIB or social justice training
• Fluency in Spanish, French or other languages

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

#LI-IS1 #LI-Onsite

Job Type: Regular, Full Time. 

Work Type: Required on site 5 days a week

Location: Must be located in or around Toronto, Ontario. 

• Office location: 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6

Recruitment Process Overview: