Location: Remote (USA, Eastern Europe, Brazil)

Seniority: Senior / Lead — Individual Contributor

We are looking for an AI-native Product Manager who actively uses AI-assisted workflows in product discovery, documentation, analytics, and roadmap planning — and who thinks natively about how AI can transform both internal workflows and patient-facing experiences.

Role Overview

LumiMeds is a high-growth telehealth platform building the operating system for modern virtual care — an AI-accelerated clinical engine, a high-converting e-commerce storefront, a consumer mobile app patients open every day, and intake infrastructure that moves at the speed our patients expect.

We move fast. We use AI to compress weeks into days. We expect extreme ownership — and we give it back to you.

A high-leverage, zero-to-one and one-to-ten role simultaneously. You'll own LumiMeds' most critical product surfaces:

• Consumer Mobile App — the habit-forming product patients return to daily
•  E-commerce & Growth — storefronts, dynamic pricing, subscription engines
• Clinical Platform & AI — checkout → EMR → provider consultation flow
• AI-Powered Workflows — where LLMs replace or accelerate operations across the company

You won't be handed a roadmap. You'll build it — and own the outcomes, technical and commercial.

The Ideal Background

We're looking for someone who could have been a software engineer — and probably considered it. You've written code, read production systems, or shipped personal projects. You chose product because you care more about what gets built than how, but the "how" never stopped making sense to you.

You also think like an operator. You understand unit economics, LTV/CAC, funnel math, and margin — not as buzzwords, but as the lens through which you prioritize. You can explain why a feature matters in dollars, not just delight.

The best PMs here are indistinguishable from senior engineers in technical conversations, and from founders in commercial ones.

What You'll Actually Do

• Write tickets AI coding agents can execute. Your specs are precise, structured, and unambiguous. Claude Code, Cursor, or a junior engineer can run with them without a 30-minute sync. Acceptance criteria, edge cases, API contracts — all there. Your tickets ship, not loop.
• Ship with AI, not just talk about it. You prototype functional flows before engineering is involved. You read AI-generated code, spot where it breaks, and redirect. "Doing the work" includes spinning up a proof-of-concept in a day.
• Prioritize for commercial impact. Every roadmap trade-off has a revenue, retention, or margin consequence. You can model it, defend it, and kill features that don't earn their place — even ones you championed.
• Own interlocking systems end to end. E-commerce checkout → subscription lifecycle → clinical intake → mobile engagement loop. You understand the state machines deeply enough to catch edge cases engineering misses.
• Engage at the architecture level. Opinions about API design, data modeling, and system reliability — backed by technical specificity, not product intuition. You've shipped on Next.js/Node.js and understand how front-end choices propagate downstream.
• Drive the consumer loop. DAU, cohort retention, push open rates, conversion — you know these as intimately as your sprint backlog.

Design around compliance, not after it. HIPAA and SOC2 are day-one constraints, not post-launch surprises.

What You'll Own

• Consumer App — Mobile iOS/Android, daily-use health & treatment tracking
• E-commerce — Storefront, catalog, dynamic pricing, checkout
• Subscriptions & Billing — Recurring billing, lifecycle, dunning
• Clinical Platform — EMR integration, intake flows, provider UX
• AI Features — LLM-powered documentation, workflow automation, agentic ops
• New Initiatives — Sermorelin, peptides, NAD+ intake overhaul, website redesign

What We're Looking For

Non-negotiables:

• 5+ years in PM (e-commerce, fintech, or healthtech) — or a strong engineering background with a shift into product
• Hands-on AI use — you've built prototypes, automated workflows, or compressed delivery cycles with LLMs yourself
• Technical depth in modern web stacks (Next.js, Node.js, REST/tRPC) — enough to write precise specs and push back in architecture reviews
• Commercial fluency — you can reason about LTV, CAC, margin, and conversion, and translate them into product bets
• Proven ability to write tickets AI coding agents and engineers can execute with minimal back-and-forth
• Experience owning subscription or order-lifecycle state machines
• High agency — you decide, you don't wait

Nice to have:

• Software engineer, technical co-founder, or CS grad who crossed into product
• Shipped something built with an LLM API (OpenAI, Anthropic) to real users
• Launched a consumer mobile app with measurable retention — bring the numbers
• Built in a regulated environment (HIPAA, SOC2)
• Your tickets have been used directly as prompts for AI coding tools and it worked
• You've owned a P&L, run a side business, or can point to a product decision that moved revenue

Why Join LumiMeds?

• Hard problems.
• Real-time data, complex billing, high-stakes reliability, patient experience that can't break.
• AI-native from day one.
• Our engineers use AI coding agents in production. We expect our PMs to do the same.Small team, massive leverage.
• You'll be in the work — fingerprints on everything.
• Patient health outcomes, revenue, and company trajectory. Not vanity metrics.

Location: Remote (Europe, South America)
Type: Full-Time Contract

About the Role

We're looking for a creative and detail-oriented Graphic Designer to support our marketing, growth, and brand initiatives. This role works closely with our Marketing and Creative teams to produce high-quality visuals across digital platforms.

If you understand brand consistency, work fast without sacrificing quality, and can take direction while adding creative input — you'll thrive here.

What You'll Do

- Design visual assets for social media, ads, email, web, and landing pages
- Create graphics for marketing campaigns, product launches, and promotions
- Maintain brand consistency across all design outputs
- Collaborate with marketing, content, and growth teams on creative concepts
- Revise designs based on feedback and performance insights
- Manage multiple design requests and deadlines in a fast-paced environment

What We're Looking For

- 4+ years of experience in graphic design or a similar role
- Strong portfolio demonstrating digital-first design work
- Proficiency in design tools (Adobe Creative Suite, Figma, Canva, or similar)
- Understanding of branding, layout, typography, and color
- Ability to take feedback well and iterate quickly
- Strong English communication skills
- Experience in healthcare, wellness, SaaS, or startup environments is a plus

Nice to Have

- Experience designing for paid ads (Meta, Google, TikTok)
- Basic understanding of marketing funnels or conversion-focused design
- Motion graphics or short-form video design experience
- Familiarity with AI image tools (Midjourney, Adobe Firefly, or similar)

Why LumiMeds?

- Remote-first, globally distributed team
- Clear creative direction and brand standards
- Fast turnaround, low bureaucracy
- Opportunity to grow with a scaling healthtech company

Key Responsibilities

Location: Remote (Europe, South America)
Type: Full-Time Contract

About the Role

We're looking for a creative and detail-oriented Graphic Designer to support our marketing, growth, and brand initiatives. This role works closely with our Marketing and Creative teams to produce high-quality visuals across digital platforms.

If you understand brand consistency, work fast without sacrificing quality, and can take direction while adding creative input — you'll thrive here.

What You'll Do

- Design visual assets for social media, ads, email, web, and landing pages
- Create graphics for marketing campaigns, product launches, and promotions
- Maintain brand consistency across all design outputs
- Collaborate with marketing, content, and growth teams on creative concepts
- Revise designs based on feedback and performance insights
- Manage multiple design requests and deadlines in a fast-paced environment

What We're Looking For

- 4+ years of experience in graphic design or a similar role
- Strong portfolio demonstrating digital-first design work
- Proficiency in design tools (Adobe Creative Suite, Figma, Canva, or similar)
- Understanding of branding, layout, typography, and color
- Ability to take feedback well and iterate quickly
- Strong English communication skills
- Experience in healthcare, wellness, SaaS, or startup environments is a plus

Nice to Have

- Experience designing for paid ads (Meta, Google, TikTok)
- Basic understanding of marketing funnels or conversion-focused design
- Motion graphics or short-form video design experience
- Familiarity with AI image tools (Midjourney, Adobe Firefly, or similar)

Why LumiMeds?

- Remote-first, globally distributed team
- Clear creative direction and brand standards
- Fast turnaround, low bureaucracy
- Opportunity to grow with a scaling healthtech company

LumiMeds is a fast-growing telehealth startup focused on weight management and metabolic health. We're building our people function from the ground up — and we need someone who can own it end to end.

This is primarily a lifecycle HR role. You'll build and run the infrastructure that keeps our team running: onboarding, performance, compliance, employee relations, compensation, and everything in between. We don't have a handbook yet. You'll write it.

On top of that, you'll own recruiting across all of our open roles. Most hiring is straightforward — but we also recruit for technical roles (engineering, AI/ML), and that's where the bar gets higher. You don't need to be a deeply technical person, but you need to be able to source, screen, and close engineers credibly without leaning on a third party to do it for you.

If you've spent your career as a pure recruiter or a pure HR admin, this probably isn't the right fit. We need someone who's done both — and built both from scratch.

This is a fully remote contract role, open to candidates from LATAM, South America, and Europe.

What You'll Own

Lifecycle HR (Primary)

• Design and run onboarding, offboarding, and the full employee lifecycle
• Build and maintain HR documentation, policies, and compliance frameworks
• Coordinate global payroll and contractor agreements across multiple countries
• Establish performance management systems tied to measurable output and ownership
• Serve as the internal point of contact for employee relations and people questions
• Partner with founders on org design, compensation strategy, and workforce planning

Recruiting (All Roles, Including Technical)

• Own full-cycle recruiting across all open roles — creative, sales, ops, clinical, and engineering
• Source and screen technical candidates (Full-Stack, AI/ML, DevOps) without outsourcing to agencies
• Manage and optimize our hiring pipeline in Greenhouse
• Design interview processes and scorecards that create signal, not noise

Who You Are

You've built people infrastructure at a startup before — not inherited it. You're comfortable in ambiguity, move fast, and don't need a lot of hand-holding. You can hold your own in a conversation with an engineer. You know Greenhouse well enough to configure it, not just navigate it. You've hired across time zones and understand what global remote compliance actually involves.

You use AI tools in your day-to-day work and have genuinely changed how you operate because of them.

Why LumiMeds

Founding-level ownership. Direct access to leadership. Real impact on how we hire and how we scale. Not for everyone — but if you want to build something that matters, let's talk.

About the Role

We’re hiring a Sales Representative to drive patient growth through both warm inbound lead conversion and outbound outreach.

You will own the full conversion journey — from first touch to scheduled calls.

This role requires both:

• Consultative selling skills for inbound leads

• Confidence and persistence for outbound calling and follow-up

This is not a passive, script-heavy call center role. It requires initiative, accountability, and comfort working independently in a remote startup environment.

What You Will Do

• Convert warm inbound leads

• Conduct outbound calls to re-engage cold or inactive leads

• Proactively reach out to potential patients through structured outbound campaigns

• Engage via phone, SMS, chat, and email

• Educate patients using approved, non-clinical messaging

• Handle objections with empathy and confidence

• Manage your own pipeline and prioritize follow-ups

• Maintain accurate CRM documentation

• Meet and exceed daily, weekly, and monthly conversion and activity KPIs

• Collaborate with care and operations teams for seamless onboarding

This is a phone-heavy role requiring strong follow-up discipline and consistent activity levels.

Why You Should Work Here

• Base + uncapped commission (performance-driven earning potential)

• Fully remote position

• Direct impact in one of the fastest-growing sectors in healthcare

• Startup culture where performance is recognized and rewarded

We reward results, ownership, and execution.

How You Will Contribute

• Drive revenue growth through both inbound and outbound sales efforts

• Increase patient conversion rates

• Improve follow-up systems to reduce lead drop-off

• Help refine outreach messaging and sales processes as we scale

• Maintain strong pipeline hygiene and reporting

This Describes You

• 3+ years of sales experience (inside sales, telesales, or high-ticket sales)

• Proven remote sales experience (required)

• Comfortable making 50+ calls per day when needed

• Experience in telehealth, healthtech, SaaS, DTC, or wellness preferred

• Strong hunter mentality with consultative selling ability

• Track record of meeting or exceeding sales targets

• Highly organized and self-motivated

• Professional-level English communication skills

• Comfortable working U.S. business hours

• Proficient with CRM systems, Slack, Dialpad, and spreadsheets

Location: Remote – Open to candidates based in Latin America, Eastern Europe, or South Africa.

About the Role

This is not a "manage the team and send a weekly report" role. We need someone who has been in the trenches — who knows what it feels like to be on the phones, who can coach a rep through a tough objection on a Tuesday afternoon, and who also knows how to read a conversion dashboard and make a call.

You'll be leading our inbound and outbound patient conversion team. That means owning performance, owning the pipeline, and building the playbooks that don't exist yet. If you need a polished process handed to you before you can start — this isn't the right fit.

What You'll Own

• Lead and coach a remote team of Sales Representatives — set daily, weekly, and monthly KPIs and hold people to them with support, not just pressure
• Dig into where leads are dropping off — improve inbound conversion rates and outbound reactivation, and know the numbers well enough to know what to fix
• Build the sales process as you go — write scripts, refine messaging, review call recordings, and give reps real, specific feedback
• Maintain clean pipeline discipline, forecast accurately, and work closely with marketing and ops to make sure the leads coming in are worth working

What Success Looks Like at 90 Days

• Inbound conversion rate is trending up
• Reps have clear KPIs and daily accountability
• Lead drop-off has measurably decreased
• Sales scripts and objection frameworks are documented
• Pipeline reporting is consistent and reliable
• Outbound reactivation is running as a real motion

What we're looking for:

• 4+ years in sales and 2+ years managing a team — and you've personally closed deals, not just managed people who do
• You can point to specific conversion rates you've improved and explain exactly how you did it
• You've generated or sourced your own leads before — you know what it takes to build pipeline, not just work it
• You've built or rebuilt a sales process from scratch — not just inherited one
• You understand inbound conversion and outbound prospecting — not just one or the other
• Background in telehealth, healthtech, SaaS, or DTC is a strong plus
• You actively use AI tools in your workflow — for coaching, reporting, outreach, or process improvement (not just "I've tried ChatGPT")
• Comfortable with ambiguity — you build structure rather than wait for it
• Able to work U.S. business hours consistently and communicate clearly in English

This Role Is NOT a Fit If You:

❌Have only managed but haven't personally sold in years

❌Can't speak to specific numbers — conversion rates, pipeline value, lead sources

❌ Need a fully built system before you can perform

❌ Manage through motivation only — no metrics, no accountability conversations

❌ Prefer corporate pace, formal hierarchy, or long approval cycles

❌ Have only managed in-person teams and have never worked fully remote

Compensation

• Base salary + performance-based incentives

• This is a full-time contractor role (40 hrs/week). No benefits or employment contract.

• Details will be shared during the interview process.

About the role

This is a hands-on maker role with strategic range. You’ll own the full creative process for paid performance advertising — strategy, production, and optimization — across Meta, Google, TikTok, Reddit, and YouTube. But unlike a traditional Creative Director who delegates execution, you’ll personally produce the work: writing copy, designing statics, editing video, building landing page concepts, and iterating fast based on data.

You’ll also think beyond the ad unit. We expect you to see the full conversion system — from the hook that stops the scroll to the landing page that closes the sale — and take ownership of creative decisions across that entire journey. You don’t need to be a full marketing manager, but you need the instinct to look at a landing page and know it’s leaking conversion, or spot a disconnect between and ad’s promise and the page it sends people to.

You’ll work directly with our co-founders and own the output from concept to conversion.

What you'll own

Creative Production (60%)

• Personally produce 15-30 ad variants per week across static, short-form video, and copy — this is a volume game and you’re the engine
• Write direct response copy that converts: hooks, headlines, body copy, CTAs. You understand the difference between copy that sounds good and copy that sells
• Design and produce static ad creative — you’re fluent in Figma, Canva, or equivalent and don’t need a graphic designer for day-to-day output
• Edit and produce short-form video ads using AI-assisted tools and lightweight production workflows
• Use AI tools natively in your workflow — ChatGPT, Claude, Midjourney, RunwayML, ElevenLabs, or similar — for ideation, copy generations, image/video production, and scaling winning concepts. This isn’t a nice-to-have; it’s how you keep pace

Strategy & Optimization (25%)

• Own creative strategy  for paid acquisition across Meta, Google, TikTok, Youtube, and Reddit — you understand how each platform’s algorithm rewards different creative formats
• Monitor performance metrics daily (CTR, CPA, ROAS, CVR, hook rates) and use them to make creative decisions — kill what’s not working, double down on what is, iterate on what’s close
• Build and maintain a structured testing framework — you have a system for testing hooks, formats, audiences, and offers, not just gut instinct
• Think beyond the ad unit: review landing pages, post-click flows, and offer presentation with a conversion-first lens. Flag what’s broken. Propose what’s better. The ad and the landing page are one system, not two separate projects
• Stay sharp on the competitive landscape — what’s converting in DTC health and telehealth advertising, what platforms are rewarding, what hooks are fatiguing, what compliance trends are shifting

Conversion-Aware Marketing (10%)

• Audit and improve landing pages — you don’t just hand off traffic and hope for the best. You review the pages your ads point to and flag misalignment between the ad promise and the post-click experience
• Propose landing page copy, layout, and CTA changes based on what you’re seeing in the data. You don’t need to be a developer, but you should be able to mock up or wireframe a better page
• Think about offer structure and framing — how pricing is presented, how urgency is created, how objections are handled on-page — and bring ideas proactively
• Understand basic funnel mechanics: where traffic comes from, where it drops off, and what creative or messaging interventions can improve each step

Collaboration & Growth (5%)

• Partner directly with co-founder to align creative output with business goals, patient acquisition targets, and unit economics
• Provide creative input on broader brand touchpoints when needed — email, SMS, website, organic social — with the same conversion-first mindset
• As we scale, help build the creative function — define processes, manage freelancers or junior creatives, and establish a creative playbook. But today, the priority is execution

What we're looking for

Must-Haves

• US-based — required
• Hands-on maker first. If your last three roles were primarily managing other creatives rather than producing ads yourself, this likely isn’t the right fit. We need someone who opens Figma, writes the copy, and ships the ad — not someone who briefs someone else to do it.
• Proven track record in direct response advertising. Your portfolio should show ads that drove measurable conversions (CPA, ROAS, CVR), not just engagement or brand impressions. If you can’t point to specific numbers, we’re not aligned
• AI-native workflow. You actively use AI tools (ChatGPT, Claude, Midjourney, RunwayML, ElevenLabs, or similar) as a core part of how you produce creative — not as a novelty you’ve tried once.
• Strong in both copy and visuals. You don't need to outsource the basics. You can write a hook, design a static, and cut a 15-second video without waiting on anyone else
• Fluent in ad platforms. You know your way around Meta Ads Manager, Google Ads, and Tiktok Ads — not just creative side, but how creative performance shows up in the data and how each platform’s algorithm rewards different formats
• Conversion-system thinker. You instinctively look at the full journey from ad to landing page to checkout. You notice when a landing page doesn’t match the ad’s promise, when a CTA is buried, or when an offer isn’t framed to convert

Strong Plusses

• Experience in DTC health, telehealth, or regulated industries — you understand what you can and can’t say, and you know how to make compliant copy compelling rather than boring
• Familiarity with GLP-1 or weight management advertising — the category has specific conversion psychology, objection patterns, and compliance constraints
• Landing page design or build experience — you can mock up or build a landing page yourself, not just critique one
• Experience managing creative budgets and working with freelance talent or UGC creators when needed

What This Role Is Not

We want to be upfront so neither of us wastes time:

• Not a brand-only role. If your strength is campaign concepting, video production oversight, and brand guidelines — but you don’t personally produce performance ads and read the data — this isn’t a match.
• Not a management-first role. You may manage freelancers or junior creatives down the road, but the immediate need is someone who produces at high volume, not someone who oversees a team doing it.
• Not a slow-moving environment. We test fast, learn fast, and iterate fast. If you need three rounds of internal review before an ad goes live, this pace will feel uncomfortable.

Compensation & Details

• Competitive salary commensurate with experience
• Remote, US-based
• Reports directly to co-founders
• High-autonomy, high accountability environment

Location: Remote — Mexico, Brazil, Argentina, Eastern Europe, or other international locations

About the Role

We are looking for a Chargeback & Dispute Specialist to manage and investigate payment disputes across our platform. This role is responsible for handling the full dispute lifecycle, preparing strong evidence submissions, and helping reduce chargeback rates across the business.

Lumimeds operates in a high-volume e-commerce and telehealth environment, where efficient dispute management and fraud prevention are critical to protecting revenue and maintaining compliance with card network thresholds.

This role works closely with payments operations, customer support, and fraud prevention teams to investigate disputed transactions and identify patterns that may indicate fraud, misuse, or operational gaps.

Key Responsibilities

Chargeback Lifecycle Management

• Manage the end-to-end chargeback process from dispute notification to final resolution

• Review incoming disputes from Stripe and other payment processors

• Understand and categorize disputes based on card network reason codes

• Ensure disputes are responded to within required deadlines

Dispute Investigation

• Investigate transactions and customer activity to determine the validity of disputes
• Analyze relevant information such as:
  • transaction history
  • account activity
  • IP address and device information
  • billing and shipping data
  • customer communication history

• Identify cases of potential friendly fraud, unauthorized transactions, or policy abuse

Evidence Compilation & Representment

• Prepare and submit structured evidence packages to dispute chargebacks
• Gather documentation such as:
  • proof of service or delivery
  • billing descriptors and transaction details
  • customer communications and support interactions
  • terms of service and refund policy acknowledgement
  • account activity logs

• Ensure evidence submissions meet Visa, Mastercard, and payment processor requirements

Fraud & Risk Monitoring

• Monitor dispute trends and identify fraud patterns or abuse behaviors
• Flag suspicious transactions and coordinate with internal teams to mitigate risk
• Assist in improving internal fraud detection and prevention processes

Cross-Team Collaboration

• Work closely with Customer Support to resolve disputes before they escalate into chargebacks
• Coordinate with Finance and Payments Operations on reporting and reconciliation
• Provide feedback to internal teams on areas that may reduce future disputes

Reporting & Performance Tracking

• Track and report key metrics such as:
  • chargeback ratio
  • dispute win rate
  • dispute resolution time
  • fraud trends

• Help maintain chargeback ratios below card network monitoring thresholds
• Identify operational improvements to reduce future disputes

Requirements

• 4+ years experience handling chargebacks, payment disputes, or fraud investigations
• Experience working with Stripe, NMI, or other payment gateways
• Understanding of Visa, Mastercard, and card network dispute processes
• Strong attention to detail and analytical thinking
• Experience compiling dispute evidence and documentation
• Strong written communication (for bank dispute responses)
• Comfortable working in a fast-paced startup environment

Nice to Have

• Experience in telehealth businesses or e-commerce companies
• Experience using tools like Disputeninja, Vector Payment, or chargeback management platforms
• Familiarity with fraud detection or payment risk tools
• Advanced Excel / data analysis skills

Location: Remote (Preferred candidates based in the U.S., Europe, or South America)

About the Role

You will own paid acquisition across major ad platforms while improving conversion rates and lifecycle performance. You will work closely with the Creative Director, product, and leadership to scale acquisition efficiently while maintaining compliance with platform and healthcare regulations.

You are not responsible for graphic design — but you must drive testing strategy and performance optimization.

What You’ll Own

1. Paid Acquisition (Core Responsibility)

Own strategy, execution, and optimization across:

• Google Ads (Search, Performance Max, YouTube)
• Meta Ads (Facebook / Instagram)
• Reddit Ads
• Tiktok Ads
• Microsoft Ads (Bing)
• App Lovin
• Ad Roll

Responsibilities:

• Manage and scale paid budgets efficiently
• Optimize CAC, ROAS, CVR, AOV, and LTV
• Conduct structured A/B testing across copy,creatives, offers, audiences, and funnels
• Adjust bidding strategies and campaign structure based on data
• Identify scaling opportunities without increasing risk exposure

You must understand advertising restrictions related to healthcare, medical claims, and regulated products.

2. Landing Page & Funnel Optimization (CRO)

• Improve and test multiple funnels
• Recommend landing page structure improvements
• Suggest pricing tests, bundling experiments, and offer adjustments
• Propose creative test variations to the Creative Director
• Improve checkout and subscription flow performance

Important: You do not design visuals, but you drive performance testing strategy.

3. Compliance & Platform Policy Awareness

• ​​Ensure campaigns comply with platform ad policies (Google, Meta, etc.)
• Understand regulated marketing limitations (medical claims, disclaimers)
• Partner with internal stakeholders to prevent account flags or shutdown risk
• Maintain a risk-aware scaling strategy

4. Lifecycle & Retention (Critical Gap to Build)

Own and build our lifecycle marketing engine:

• SMS automation
• Email automation
• Abandoned cart flows
• Post-purchase sequences
• Subscription retention campaigns
• Win-back flows

Goals:

• Increase LTV
• Improve retention rates
• Reduce churn
• Personalize messaging based on behavior

Experience with Klaviyo, Attentive, Postscript, or similar platforms preferred.

5. Analytics & Attribution

• Build reporting dashboards
• Monitor CAC, ROAS, CVR, AOV, and LTV
• Understand subscription economics (LTV > CAC model)
• Improve attribution clarity across channels
• Inform budget allocation decisions using data

What Success Looks Like

• Scalable paid acquisition without compliance risk
• Improved landing page conversion rates
• Strong subscription retention engine
• Predictable unit economics
• Clear reporting and budget confidence

What We’re Looking For

• 5+ years in performance or growth marketing
• Strong hands-on experience with:
• Google Ads (Search, Performance Max, YouTube)
• Meta Ads (Facebook / Instagram)
• Reddit Ads
• Tiktok Ads
• Microsoft Ads (Bing)
• App Lovin
• Ad Roll
• Experience in telehealth, healthcare, or regulated products preferred
• Experience with subscription-based businesses strongly preferred
• Strong CRO mindset
• Experience building SMS + email lifecycle automations
• Comfortable operating in a startup environment with ownership

This Role Is Ideal For Someone Who

• Thinks in CAC vs LTV
• Enjoys structured experimentation
• Understands platform compliance nuance
• Is analytical but commercially minded
• Can operate without heavy hand-holding

Why Join LumiMeds

• Early-stage growth opportunity.
• Direct impact on company revenue.
• Real ownership of strategy and execution.
• High visibility with leadership.
• Opportunity to shape the marketing foundation of a Telehealth brand.

Remote – United States Only
Must Hold 30+ Active U.S. State Licenses

Role Overview

We are seeking a U.S.-based, multi-state licensed Physician (MD or DO) to provide telehealth care for patients seeking evidence-based weight management and metabolic treatment.

In this role, you will:

• Conduct virtual patient evaluations

• Review intake forms, medical histories, and laboratory results

• Determine medical necessity and prescribe treatment when clinically appropriate

• Provide ongoing follow-up and clinical oversight

This position offers flexibility, autonomy, and the opportunity to contribute to a rapidly scaling telehealth organization focused on responsible, compliant growth.

Key Responsibilities

• Conduct synchronous and/or asynchronous virtual consultations

• Evaluate patient medical histories and relevant diagnostic data

• Prescribe treatment in accordance with state and federal regulations

• Monitor patient progress and adjust treatment plans as appropriate

• Document all clinical encounters accurately within the EMR

• Maintain compliance with all telehealth, prescribing, and documentation standards

• Collaborate with care coordination teams to support positive patient outcomes

• Participate as an active clinical member of LumiMeds’ PC group

Required Qualifications

• MD or DO with active, unrestricted U.S. medical license

• Board-certified in Family Medicine or Internal Medicine

• Active licensure in 30+ U.S. states (required)

• Eligible and compliant to practice telemedicine in licensed states

• Active DEA registration (multi-state preferred)

• Strong understanding of evidence-based weight management and metabolic health

Preferred Experience

• Prior telehealth experience

• Experience treating obesity, metabolic syndrome, or GLP-1–based therapies

• Comfortable working within structured, compliance-forward telehealth workflows

What We Offer

• Fully remote, flexible scheduling

• Administrative and operational support

• Modern EMR and streamlined clinical workflows

• Competitive per-visit or contract-based compensation

• Opportunity to help shape a physician-led telehealth PC group

Important Notes

All clinical decisions, including prescribing, are made solely at the discretion of the provider.
LumiMeds does not direct or mandate specific medical treatments.
This role is structured to support ethical, compliant, patient-first care.

Remote – United States Only
Must Hold 30+ Active U.S. State Licenses

Role Overview

We are seeking an experienced multi-state licensed Nurse Practitioner to provide telehealth care for patients seeking evidence-based weight management treatment.

You will independently evaluate patients, review clinical information, determine medical necessity, and prescribe when clinically appropriate under applicable state laws.

This is an ideal role for NPs who value autonomy, flexibility, and participation in a structured but scalable telehealth model.

Key Responsibilities

• Conduct virtual patient evaluations (video and/or asynchronous review)

• Review intake forms, medical histories, and laboratory results

• Prescribe and manage treatment plans in compliance with state regulations

• Provide follow-up care and clinical monitoring

• Document encounters accurately within the EMR

• Maintain adherence to telehealth, prescribing, and documentation standards

• Collaborate with care coordination teams to support patient success

Required Qualifications

• Active, unrestricted U.S. Nurse Practitioner license

• Board-certified (FNP, AGNP, or equivalent)

• Active licensure in 30+ U.S. states (required)

• Prescriptive authority in licensed states

• DEA registration where required

• Eligible to practice telemedicine in licensed states

Preferred Experience

• Prior telehealth experience

• Experience in obesity medicine, metabolic care, or GLP-1–based treatment

• Strong clinical documentation and compliance awareness

• Comfortable working independently in a remote environment

What We Offer

• Fully remote flexibility

• Administrative and operational support

• Streamlined workflows and modern EMR

• Competitive per-consult or contract-based compensation

• Opportunity to grow within a scaling national telehealth organization

Important Notes

All clinical decisions, including prescribing, are made solely at the discretion of the provider.
LumiMeds does not mandate specific treatment protocols.
This role is designed to support compliant, ethical, patient-first care delivery.

About the Role

Lumi is looking for a Part-Time Copywriter who can craft clear, persuasive, and compliant copy that feels genuine and engaging—not like a robot or a pharma brochure! We are specifically looking for a talented writer based in Latin America, South America, or Europe who has a proven track record of writing for US-based e-commerce or healthcare brands.

In this role, you’ll be a key player in supporting our marketing, growth, and patient communications. If you understand US consumer psychology and can adapt your tone to resonate with patients in a highly regulated space, we want to meet you.

Key Responsibilities

• Performance Copywriting: Write and edit high-converting copy for Email & SMS campaigns, Landing Pages, Paid Ads (Meta, Google), and Social Media.

• Tone Mastery: Pivot between educational, supportive, and high-urgency conversion styles while maintaining a "human" feel.

• Strategic Collaboration: Work with our Creative Director and Marketing team (US-based) to execute launches.

• Compliance & Consistency: Ensure all messaging hits the sweet spot between "exciting" and "medically compliant."

• Data-Driven Iteration: Use performance feedback and A/B test results to sharpen your hooks and CTAs.

Requirements

• US Market Expertise: Must have a portfolio showcasing work for US-based companies (E-commerce, DTC, or Healthcare preferred).

• Telehealth/Regulated Industry Experience: You understand the nuance of writing for HIPAA-adjacent services or wellness products.

• Conversion Focus: You don't just write "pretty" prose; you write to drive action.

• Native-Level English: Flawless command of American English idioms, grammar, and cultural nuances.

• Timezone Alignment: Ability to work during US Pacific Standard Time hours.

• Independent Pro: Comfortable working in a fast-paced startup environment across distributed teams.

Nice to Have

• Experience specifically in the Weight Management or GLP-1 space.

• Knowledge of basic marketing metrics (CTR, CVR) and how they should influence copy changes.

• Experience using tools like Slack, Figma (for copy placement), and Notion.

About the Role

LumiMeds is looking for a Social Media Content Creator who thrives at the intersection of high-level creativity and disciplined project management. This is not a "post-and-forget" role. We need a builder who can scale our social presence across Instagram, TikTok, Meta, and Reddit while maintaining a rigid content roadmap. You will own the lifecycle of every post from initial concept and compliance approval to final delivery and performance reporting.

Key Responsibilities

• Execute Content Roadmaps: Plan, produce, and launch original video and static content aligned with monthly company goals.

• Master the Calendar: Build and maintain a detailed content calendar, ensuring all dependencies (creative assets, legal/medical approvals) are met on time.

• Cross-Functional Coordination: Partner with our Product and Marketing teams to translate complex wellness/healthcare concepts into digestible, brand-aligned social content.

• Platform Management: Own the daily operations of LumiMeds’ social channels, including community engagement and professional brand-voice management.

• Influencer Operations: Coordinate outreach, manage deliverable timelines, and track the ROI of partnership initiatives.

• Performance Reporting: Track weekly metrics (engagement, reach, conversion) and provide data-driven insights for strategy optimization.

Qualifications

• Experience: 3–5 years of experience managing social media and content creation for a consumer brand (Healthcare, Wellness, or Beauty preferred).

• Operational Discipline: Proven ability to manage complex project workflows and high-volume content calendars.

• Technical Skills: Hands-on proficiency with Adobe Creative Suite (Photoshop/Premiere), Canva, and mobile editing apps (CapCut).

• Communication: Exceptional written and verbal English skills, with the ability to maintain a professional, authoritative brand voice in a regulated industry.

• Startup Grit: Highly organized and comfortable driving multiple workstreams in a fast-moving, high-growth environment.

Preferred Experience

• Familiarity with healthcare compliance or managing social content for regulated products.

• Previous success in scaling a brand's social following from scratch.

Final eligibility will depend on hiring feasibility and business needs.

Location: Remote (Europe) — open to candidates across select European countries.

Work Hours: U.S. business hours

About the Role

We’re looking for an experienced Operations Manager for Customer Support to help run and scale our global support team. This role will work closely with our current Operations Manager (PH) and Team Lead, to improve workflows, drive performance, and ensure a consistent, high-quality customer experience.

This is a hands-on leadership role ideal for someone who thrives in fast-moving environments, loves building systems, and knows how to support frontline teams without micromanaging them.

What You’ll Do

• Partner closely with the leadership team to manage day-to-day Customer Support operations

• Oversee CS performance across chat, email, and phone support

• Monitor KPIs (response times, resolution rates, CSAT, escalations) and drive continuous improvement

• Help design, document, and refine SOPs, workflows, and internal processes

• Support hiring, onboarding, training, and coaching of CS team members

• Act as an escalation point for complex customer or operational issues

• Ensure consistent coverage and quality during U.S. business hours

• Collaborate with cross-functional teams (Product, Engineering, Clinical, Ops) to resolve recurring issues

What We’re Looking For

• 3–5+ years of experience in Customer Support Operations or Support Management

• Proven experience managing remote or distributed CS teams

• Strong understanding of support metrics, workflows, and ticketing systems

• Comfortable working in a high-growth, startup environment

• Excellent written and verbal English communication skills

• Highly organized, proactive, and solutions-oriented

• Ability to work U.S. time zones consistently

• Experience in telehealth, healthcare, SaaS, or regulated industries is a strong plus

Location & Eligibility

This is a remote role open to candidates based in:

• India

• South America

• Select European countries (UK, Sweden, Netherlands, France)

Final eligibility depends on business needs and hiring feasibility by location.

Why Join LumiMeds

• Work with a globally distributed, high-performing team

• Real ownership and impact on how customer support scales

• Clear growth path as the company expands

• Remote-first culture with strong operational structure

How to Apply

Please submit your application in English. Qualified candidates will be contacted for next steps.

Location: Remote (India, South America, or Europe)

Work Hours: U.S. business hours

About the Role

We’re looking for an experienced Operations Manager for Customer Support to help run and scale our global support team. This role will work closely with our current Operations Manager (PH) and Team Lead, to improve workflows, drive performance, and ensure a consistent, high-quality customer experience.

This is a hands-on leadership role ideal for someone who thrives in fast-moving environments, loves building systems, and knows how to support frontline teams without micromanaging them.

What You’ll Do

• Partner closely with the leadership team to manage day-to-day Customer Support operations

• Oversee CS performance across chat, email, and phone support

• Monitor KPIs (response times, resolution rates, CSAT, escalations) and drive continuous improvement

• Help design, document, and refine SOPs, workflows, and internal processes

• Support hiring, onboarding, training, and coaching of CS team members

• Act as an escalation point for complex customer or operational issues

• Ensure consistent coverage and quality during U.S. business hours

• Collaborate with cross-functional teams (Product, Engineering, Clinical, Ops) to resolve recurring issues

What We’re Looking For

• 3–5+ years of experience in Customer Support Operations or Support Management

• Proven experience managing remote or distributed CS teams

• Strong understanding of support metrics, workflows, and ticketing systems

• Comfortable working in a high-growth, startup environment

• Excellent written and verbal English communication skills

• Highly organized, proactive, and solutions-oriented

• Ability to work U.S. time zones consistently

• Experience in telehealth, healthcare, SaaS, or regulated industries is a strong plus

Location & Eligibility

This is a remote role open to candidates based in:

• India

• South America

• Select European countries (UK, Sweden, Netherlands, France)

Final eligibility depends on business needs and hiring feasibility by location.

Why Join LumiMeds

• Work with a globally distributed, high-performing team

• Real ownership and impact on how customer support scales

• Clear growth path as the company expands

• Remote-first culture with strong operational structure

How to Apply

Please submit your application in English. Qualified candidates will be contacted for next steps.