LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview: 

The Support Engineer II (L2) is a fully qualified, professional and Subject Matter Expert (SME) who provides advanced technical assistance within a 24/7 global operation. Reporting to the Support Engineer Manager, this role sits within our Global Services organization. You will act as the primary technical focal point for complex investigations, bridging the gap between customers, field teams, and Engineering to resolve uncommon incidents and promote platform stability. The single most important outcome for this role is the successful resolution of escalated, high-impact technical cases while proactively guiding internal and external stakeholders to meet all Service Level Targets (SLTs).

You Will: Key Responsibilities & Impact

• Advanced Case Management: Own the end-to-end investigation and resolution of complex and uncommon technical cases escalated by customers, acting as the SME for assigned technical areas.
• Engineering Collaboration: Report, track, and promote issues and bugs with Engineering, working closely with product leaders and developers to ensure long-term fixes.
• Stakeholder Guidance: Educate and proactively guide internal field teams and external customers with advanced technical knowledge, troubleshooting tools, and specialized methods.
• Process Excellence: Manage escalated incidents across multiple channels to consistently meet or exceed SLTs and KPIs.
• Technical Leadership: Assess unusual circumstances using sophisticated analytical techniques to identify root causes and suggest creative variations in troubleshooting approaches.
• Knowledge Management: Create and maintain high-quality technical documentation and runbooks to improve team efficiency and scale support capabilities.

You Have: Required Skills & Qualifications

• Professional Experience: Typically requires a minimum of 4 years of related technical experience with a Bachelor’s degree, or 2 years with a Master’s degree, or equivalent practical experience.
• Technical Expertise: Complete knowledge and full understanding of professional disciplines within technical support, including the ability to resolve a wide range of issues in creative ways.
• Problem-Solving Skills: Proven ability to work on problems of diverse scope where analysis of information requires evaluation of identifiable factors and the adaptation of existing approaches.
• Communication & Persuasion: Exceptional communication skills with the ability to enhance relationships and networks with senior partners, often requiring persuasion and the adaptation of style to differing audiences.
• Independence: A proactive mindset with the ability to work independently, determining methods and procedures on new assignments and acting as a facilitator or team leader when necessary.
• Operational Flexibility: Ability to work in a 24/7 or business hours role, displaying a calm demeanor in critical situations.

Our Benefits & Perks: 

We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.

🏥 Health & Wellbeing

• Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members.
• Life & Financial Protection: Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security.
• Health Insurance Coverage: Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members.

👨‍👩‍👧‍👦 Time Away & Flexibility

• Generous parental leave policy
• LP Care Days: You receive 5 additional paid "LP Care Days" per year to use for personal, family, or well-being needs. Once your annual leave is exhausted, we provide an extra 5 days of LP Care Days to ensure you have the time to recharge and show up as your best self.

💰 Financial & Growth

• Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
• Learning & Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.

💻 Workplace Flexibility

• Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated offices in Sydney and Melbourne for those who wish to meet colleagues or collaborate in person.

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Belonging at LivePerson

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law.

Accessibility Commitment

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Important Candidate Notice: 

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

As a Customer Response Specialist, you'll be responsible for promptly addressing customer inquiries and concerns via phone, email, web messaging, or alternate channels. Your primary goal will be to provide exceptional customer service by resolving issues efficiently and ensuring a positive customer experience. This role involves using various software systems to access customer accounts, monitor and diagnose customer-specific alerts, document interactions, and escalate complex issues when necessary. Success in this position requires strong interpersonal skills, empathy, and the ability to adapt to different organizational and customer needs. In this role, you'll collaborate closely with the Network Operations Center (NOC), Technical Support Engineers, and Engineering teams to manage incidents and resolve complex issues efficiently. You'll serve as a liaison between customers and internal teams, facilitating clear communication and updates on issue resolution progress.

In this role, you will be:

• Correctly prioritizing cases in real-time based on existing definitions
• Identify and effectively manage crisis scenarios, including high-priority issues
• Performing customer-facing incident management responsibilities 
• Managing break/lunch assignments to ensure adequate coverage
• Effectively leveraging team members to meet SLAs in times of high volumes to minimize missed support opportunities
• Promoting high NPS
• Being the technical and soft skills lead, ensuring that established processes and procedures are followed
• Promoting effective communication between team members
• The Point of Contact for internal customer questions
• Answering web messaging conversations and phone calls from customers, and managing inquiries from internal teams
• Monitoring, diagnosing, and proactively communicating customer-specific alerts internally and externally

Your required skillset:

• Communicating effectively with customers regardless of their English proficiency or technical skills
• Prioritizing competing inquiries to ensure all customers are serviced according to established SLAs
• Simplifying technical information for easy understanding
• Applying a proactive and analytical mindset to question and improve established processes and procedures
• Naturally curious about exploring technical challenges and solutions
• Demonstrating competent knowledge of HTML and CSS
• Troubleshooting REST/SOAP APIs
• Applying networking knowledge, including IP addresses, firewalls, and web filters
• Using browser-based tools to troubleshoot reported issues - cache, cookies, and network tab/dev tools
• Diagnosing issues using log analytics and monitoring tools
• Additional skills (Plus): SQL for reading and writing queries
• Additional skills (Plus): Troubleshooting in JavaScript
• Additional skills (Plus): Prior experience in Leadership roles

What you need for success:

• 3+ years of experience in a technical role, support preferred
• Obsession with providing an exceptional customer experience
• Ability and willingness to work in shifts in a 24x7 operation, including nights, weekends, and holidays
• Displays a calm demeanor in critical situations
• Ability to work independently and also as part of a collaborative team
• Leads by example with a strong commitment to our company values
• Strives for continuous improvement and long-term success within the role and team.
• Excellent English language skills in written and spoken communication
• Hands-on experience with front and backend application support

Benefits:  

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Generous tuition reimbursement and access to internal professional development resources. 
• Additional: Food Vouchers.
• Multisport card
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

L

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

In this role, you will:

• Be the senior technical focal point of customer issues raised within the EMEA region.
• Troubleshoot and resolve complex technical issues raised by global customers, maintaining high customer satisfaction.
• Take ownership of escalated issues and work to resolve advanced technical problems.
• Become a Subject Matter Expert for assigned technical areas or platform features, working closely with product developers to build knowledge in support troubleshooting tools and methods.
• Act as the primary support liaison between customers, Product Management, Engineering/R&D, and various business units.
• Serve as the "voice of the customer," providing valuable insights and feedback to development and service teams regarding recurring issues.
• Mentor and educate team members, empowering them to handle technical escalations effectively and reducing the overall number of technical escalations.
• Determine pain points, analyze recurring issues, and contribute to the development of processes and requirements for better customer support tools and solutions.
• Lead or participate in the Support organization’s internal projects.

Skills and Abilities

• Excellent service-oriented verbal and written English communication skills.
• Customer-facing skills with the ability to lead complex and sensitive situations, including managing technical bridges.
• Proven expertise in analyzing, troubleshooting, and providing solutions for deep and complex technical issues.
• Broad foundational knowledge across web technologies and protocols, including familiarity with the core concepts of networking, APIs, and SDKs.
• Good understanding of HTML/CSS and JavaScript.
• Good understanding of data retrieval using SQL.
• Experience utilizing troubleshooting and monitoring tools such as Fiddler, Wireshark, Chrome DevTools, or logging systems like Kibana and Splunk.
• Proactive self-learner with a natural curiosity to solve problems and the ability to extend technical capabilities to new domains.
• Resilience to work in a fast-paced, stressful environment and meet tight timelines.
• Willingness to be on-call for high-severity issues and work flexible hours, including holidays, weekends, and shift work as needed for crisis management.

Education and Experience

• Minimum of 4 years of experience working as a Senior Support Engineer, Tier 3/4 Support Engineer, or an equivalent customer-facing position.
• Extensive experience supporting enterprise-level customers, preferably with Fortune 500 organizations.
• Hands-on application support experience (not IT/helpdesk support) within a SaaS or web company.
• Experience working with SaaS/Cloud Infrastructure.
• An academic or Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, Mathematics, or a related field is preferred.

Benefits: 

• Health: medical and mental care
• Multisport card
• Food vouchers
• Time away: vacation, national/religious holidays and five personal days.
• Family: parental leave
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Additional: exclusive perks and discounts
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Location: India-Remote

Work Timings: 1:30 PM to 10.30 PM IST

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview: 

We are seeking a talented and experienced Salesforce Developer to join our global LivePerson team. The ideal candidate will be responsible for designing, implementing, and managing robust Salesforce solutions that align with our business objectives in the Customer Care organization. In this role, you will translate complex business requirements into scalable Salesforce features, utilising your expertise in configuration, custom development, and system integration. You will collaborate closely with various stakeholders to deliver high-quality solutions and ensure the optimal performance and integrity of our Salesforce environment.

 Key Responsibilities:

• Design and implement Salesforce solutions aligning with business goals across marketing, sales, and service
• Translate business requirements into Salesforce features using best practices in configuration and custom development
• Build scalable solutions, including Flows, custom objects, validation rules, Apex classes, and Lightning components
• Integrate Salesforce with external systems using REST/SOAP APIs and middleware tools
• Collaborate with product owners, analysts, and technical stakeholders to gather requirements and conduct design reviews
• Document solutions, user stories, and technical processes
• Coordinate training, walkthroughs, and knowledge transfer
• Ensure proper deployment and environment strategy is followed for releases, and provide post-deployment support
• Manage configuration items such as profiles, permission sets, page layouts, and automations
• Maintain clean data practices through deduplication, validation, and system governance
• Stay current on Salesforce releases and recommend AppExchange solutions and platform governance

Qualifications:

• Minimum of 5 plus years of experience as a Salesforce Developer or Administrator
• Proficient in Salesforce automation (Flows), Apex, SOQL, and Lightning components
• Experience building and deploying integrated solutions using APIs or middleware
• Experience documenting technical designs
• Salesforce Administrator Certification Preferred
• Additional Salesforce certifications (Platform Developer I/II, Marketing Cloud, Experience Cloud, or Data Cloud)
• Experience with large-scale enterprise environments or multi-cloud Salesforce implementations
• Understanding of agile development methods and tools like Jira
• Strong technical skills, excellent communication, and a strong problem-solving mindset
• Ability to work independently while being an active collaborator
• Comfortable with shifting priorities and managing multiple deliverables
• Proactive self-learner with a strong desire to acquire new knowledge and learn new technologies
• Strong self-management skills and the ability to launch new initiatives to improve processes

Certifications & Qualifications:

• Salesforce Certified Administrator
• Salesforce Certified Platform Developer I
• Salesforce Certified Platform Developer II
• Experience with relevant technologies, such as Apex, Visualforce, Lightning Components (Aura & LWC), with deep hands-on experience in Flows, Triggers, SOQL, SOSL, Batch Apex, and asynchronous processing.
• Bachelor's degree in Information Science, Information Technology, Computer Science, Engineering, Mathematics, or a related field.

Benefits:

• Personal time off 15 days - Casual (5) days & Care Days (5)
• Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws
• Group Personal Accident: 3x of the employee’s Gross Salary
• Group Term Life: 3x of the employee’s Gross Salary
• Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative,  just let us know! We're here to help you create a meaningful impact.

Financial & Growth

• Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success.
• Learning & Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Belonging at LivePerson

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. 

Accessibility Commitment

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Important Candidate Notice

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson  employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Location: India Remote

Work Timings: 5 PM to 3 AM IST

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. 

Position Overview

Are you an experienced technical expert ready to take on a Tier 3 Subject Matter Expert (SME) role focusing on Conversational AI? We are seeking a highly skilled and resilient individual to serve as the senior technical focal point for our customers, resolving the most complex and deep-level technical issues within strict SLAs.

You will work US hours (5pm - 3am IST), leveraging your 5-7 years of experience with SQL, code (Java/JavaScript/HTML), and SaaS/Cloud infrastructure to troubleshoot our platform end-to-end. Beyond technical resolution, you will act as a critical liaison between the customer, R&D, and Product teams, mentoring global team members, and driving systemic process improvements. If you thrive in a fast-paced, data-driven environment, see failure as fuel for growth, and are ready to be the definitive technical authority for our platform, apply now!

Key Responsibilities:

• Work during US hours  5pm - 3am (including breaks) 
• Be the senior technical focal point for customer issues.
• Own and work on assigned cases and are responsible for resolving issues raised within SLAs.
• Interact with LivePerson’s customers while acting as the support liaison between the customer, Product Management, R&D, and various Business units to solve the issues at hand.
• Act as the Subject Matter Expert for LivePerson products, working closely with the product developers, building the knowledge in support, troubleshooting tools and methods.
• Analyze recurring issues and put processes and requirements for tools to better support our customers.
• Mentor and educate global team members in order to improve team performance.
• This position might require travelling, overtime, and on-call duty 24/7.

Your qualifications are: 

• 5-7 years of related experience.
• Can read and understand Java/JavaScript/HTML code
• Proficiency with Structured Query Language (SQL).
• Experience with analysing, troubleshooting, and providing solutions for deep and complex technical issues
• Knowledge of web technologies and protocols.
• Ability to troubleshoot different backend systems that support the LivePerson platform end-to-end.
• Excellent oral and written communication skills (fluent in English).
• Experience with communicating with enterprise customers via calls and emails, including managing a technical bridge in critical and pressing situations.
• Resilience to work in a stressful environment and comply with a tight timeline - Strong service orientation and interpersonal skills.
• Experience working with cross-functional teams and motivating others for cooperation and action.
• Ability to act as on-call for high-severity issues.
• Comfortable in an ambiguous, ever-changing environment
• Self-learner with the ability and desire to constantly acquire new knowledge and learn new technologies
• Self-management skills and the ability to come up with new initiatives.
• Basic understanding of object-oriented languages and server-side scripting.

Must Have Skills:

• Experience with relevant technologies that could include the following:
  -      SaaS\Cloud Infrastructure.
  -      Network and Web protocols.
  -      Web and App Servers.
  -      Big data, analytics and event processing technologies.
  -      Security and authorisation principles.
• Scoping and trends analysis via DB, monitoring tools (Grafana, Graphite, etc’) and logging systems (Kibana, Splunk, etc’). 
• Bachelor’s degree in Information Science / Information Technology / Computer Science /  Engineering / Mathematics - an advantage.

Benefits:

• Personal time off 15 days - Casual (6) days & Sick Days (6)
• Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws
• Group Personal Accident: 3x of the employee’s Gross Salary
• Group Term Life: 3x of the employee’s Gross Salary
• Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact.

Financial & Growth

• Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success.
• Learning & Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Belonging at LivePerson

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. 

Accessibility Commitment

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Important Candidate Notice

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson  employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com