LivePerson (NASDAQ: LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the well-being of others and yourself.

Job Description: Site Reliability Engineer (Platform Engineer) Mid Level (L2) 

Location: India (Remote- Bangalore)

Overview:

We are seeking a Mid-Level Site Reliability Engineer (SRE) to join our global Platform Engineering team. As an SRE, your primary responsibility is to ensure that our platform is reliable, scalable, and performant. You’ll be the bridge between development and operations — designing automation, improving observability, and maintaining the health of our production systems. You should have what it takes to ask the right questions, identify potential risks early, and raise flags when necessary to maintain a culture of reliability and continuous improvement.

You will: 

• Collaborate closely with Developers, QA, and Product teams during sprint planning to understand release plans, dependencies, and infrastructure requirements.
• Participate in the application release cycle, ensuring deployments are automated, consistent, and reliable.
• Manage and operate Kubernetes clusters in Google Kubernetes Engine (GKE) and Amazon Elastic Kubernetes Service (EKS).
• Develop and manage Terraform modules for provisioning and configuring cloud infrastructure across GCP and AWS.
• Standardize service deployments using Helm for templating and versioned releases.
• Build and enhance observability with Prometheus, Grafana, and Datadog to monitor application and platform performance.
• Design, implement, and maintain GitLab CI/CD pipelines for build, test, and deployment automation.
• Drive an automation-first culture by developing scripts and tooling in Python, Go, or Shell to minimize manual effort and improve efficiency.
• Participate in a 24/7 on-call rotation, ensuring quick detection, mitigation, and resolution of incidents.
• Perform root cause analysis (RCA) and contribute to post-incident reviews to prevent recurrence.
• Proactively identify reliability or scalability gaps, raise early warnings, and partner with teams to address systemic risks.

You have: 

• 5-8 years of experience as a Site Reliability Engineer, Platform Engineer, or DevOps Engineer.
• Hands-on experience managing Kubernetes clusters (GKE, EKS) in GCP and AWS.
• Strong knowledge of Terraform, Helm, and GitLab CI/CD pipelines.
• Proficiency in Python, Go, or Shell scripting for automation and tooling.
• Experience implementing and managing observability stacks (Prometheus, Grafana, Datadog).
• Deep understanding of Linux systems, cloud networking, and container orchestration concepts.
• Experience working in Agile/Scrum environments and partnering closely with developers.
• Excellent analytical skills with a proactive attitude — able to question assumptions and escalate potential risks early.

Good to Have

• Experience with ArgoCD or Flux (GitOps-based workflows).
• Familiarity with service mesh (Istio, Linkerd) or API gateways.
• Knowledge of cloud cost optimization, autoscaling, or security best practices.
• Experience with incident management tools such as PagerDuty, ServiceNOW

Why Join Us

• Build and operate modern cloud-native platforms using Kubernetes, Terraform, GitLab, Datadog, and Grafana.
• Be part of a global SRE team that values automation, reliability, and innovation.
• Work in a collaborative culture that encourages ownership, learning, and continuous improvement.
• Enjoy flexible working arrangements, competitive compensation, and career growth opportunities including certifications and mentorship.

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

• Benefits: 15 Days PTO + Casual & Sick Leave
• Insurance: 8 Lakhs Family Floater Coverage; Personal Accident & Life Insurance: 3x of Gross Annual Salary*

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Senior Database Engineer III (MySQL) – Production Reliability & Platform Engineering

Location : Bangalore

Work Timings: 2 PM to 11 PM IST

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Job Description: Senior MySQL Database Engineer - 8+ Years Experience.

Please apply only if you have 8 plus years of experience. Profiles with less than 8 years of experience will be rejected.

Position Overview:

We are seeking a Senior MySQL Database Engineer (L3) with 8+ years of experience managing large-scale production database environments. This role combines deep technical expertise with strategic thinking, focusing on production reliability, platform engineering, automation, and architectural evolution.

The ideal candidate will be a technical leader who can design scalable database solutions, mentor team members, drive automation initiatives, and own complex production systems. You will work with CloudSQL on GCP, lead migration projects, implement SRE best practices, and collaborate across engineering teams to ensure database reliability at scale.

This role includes participation in 24/7 on-call rotations to ensure continuous support for our critical MySQL infrastructure.

Responsibilities:

Production Reliability & Platform Engineering

• Own and architect high-availability MySQL database platforms supporting critical business systems.
• Design and implement multi-region replication strategies, disaster recovery architectures, and zero-downtime migration patterns.
• Lead incident response for critical database outages, coordinate cross-functional teams, and drive post-incident reviews.
• Define and track database SLIs/SLOs, establish reliability metrics, and implement continuous improvement programs.
• Drive capacity planning at scale, forecast growth patterns, and architect for horizontal and vertical scaling.
• Establish database standards, operational runbooks, and best practices across the organization.

Automation & Infrastructure as Code

• Lead automation initiatives to eliminate toil and improve operational efficiency.
• Design and implement database provisioning platforms using Terraform and configuration management tools.
• Build self-service workflows for database creation, schema migrations, and routine operations.
• Architect and implement GitOps-driven database deployments integrated with CI/CD pipelines.
• Develop custom tooling and automation frameworks for database operations (Python, Go, or Bash).
• Drive adoption of infrastructure as code practices across database teams.

Cloud & Hybrid Architecture

• Lead CloudSQL (GCP) operations at scale, including advanced configurations, HA setups, and cross-region deployments.
• Design and execute cloud migration strategies from on-premises to GCP (or hybrid architectures).
• Implement multi-cloud or hybrid-cloud database strategies where applicable.
• Optimize cloud costs through right-sizing, reserved instances, and architectural improvements.
• Work with GCP native services (Cloud Monitoring, Secret Manager, VPC, IAM) for secure and scalable deployments.

Performance Engineering & Optimization

• Lead performance engineering initiatives including query optimization, indexing strategies, and schema design reviews.
• Conduct advanced troubleshooting of complex performance issues across application and database layers.
• Perform deep-dive analysis using tools like pt-query-digest, Percona Toolkit, and performance_schema.
• Design database sharding and partitioning strategies for scalability.
• Review and optimize backup/restore strategies for RTO/RPO requirements.

Observability & Reliability Engineering

• Design and implement comprehensive monitoring and alerting frameworks (Prometheus, Grafana, Cloud Monitoring).
• Build custom dashboards and SLO tracking for database reliability metrics.
• Implement proactive monitoring to detect issues before they impact production.
• Establish observability standards including logging, tracing, and metrics collection.

Technical Leadership & Mentorship

• Mentor L1/L2 database engineers on technical skills, troubleshooting methodologies, and best practices.
• Conduct code reviews, design reviews, and knowledge-sharing sessions.
• Drive technical decision-making for database architecture and tooling choices.
• Collaborate with application teams, SRE teams, and platform engineers on cross-functional projects.
• Represent database engineering in architectural discussions and technical forums.

Distributed Systems & Data Infrastructure (Good to Have)

• Work with Elasticsearch for search and analytics workloads.
• Support Kafka-based data pipelines and event-driven architectures.
• Integrate databases with Kubernetes-based application platforms.
• Collaborate on data platform initiatives involving data lakes, streaming, and analytics.

Required Qualification:

• 8+ years of hands-on MySQL DBA/Engineering experience in production environments.
• Expert-level knowledge of MySQL architecture, replication (async, semi-sync, GTID), performance tuning, and troubleshooting.
• 4+ years managing Cloud SQL on GCP, including HA configurations, read replicas, and backup strategies.
• 4+ years of Infrastructure as Code experience (Terraform strongly preferred), including module development and state management.
• 4+ years with configuration management tools (Ansible, Chef, or Puppet) in production environments.
• Proven experience building and maintaining CI/CD pipelines for database changes and schema migrations.
• Strong programming/scripting skills (Python, Bash, or Go) for automation and tooling development.
• Deep Linux system administration skills and understanding of OS-level performance tuning.
• Experience with monitoring and observability tools (Prometheus, Grafana, ELK, or similar).
• Demonstrated leadership in incident response, including on-call rotations and post-mortem facilitation.
• Experience supporting large-scale production systems with strict uptime requirements (99.9%+).

Preferred Qualifications:

• Production experience with Elasticsearch (cluster management, indexing strategies, performance tuning).
• Hands-on experience with Kafka (topics, partitions, consumer groups, integration patterns).
• Led or participated in large-scale cloud migration projects (on-prem to cloud or cloud-to-cloud).
• Experience with Kubernetes and containerized database workloads (StatefulSets, operators).
• Familiarity with PostgreSQL or other RDBMS platforms.
• Experience with database security (encryption, IAM, audit logging, compliance).
• Knowledge of distributed databases or NoSQL systems (Cassandra, MongoDB, etc.).
• Exposure to data engineering tools (Airflow, dbt, Spark) and modern data architectures.
• Certifications: GCP Professional Database Engineer, MySQL Certification, or equivalent.

Benefits:

• Personal time off 15 days - Casual (6) days & Sick Days (6)
• Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws
• Group Personal Accident: 3x of the employee’s Gross Salary
• Group Term Life: 3x of the employee’s Gross Salary
• Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact.

Financial & Growth

• Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success.
• Learning & Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Belonging at LivePerson

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. 

Accessibility Commitment

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Important Candidate Notice

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson  employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Location: Dallas, Texas  Remote Status: Hybrid

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview

LivePerson transforms customer care from voice calls to mobile messaging. Our cloud-based software platform, LiveEngage, allows brands with millions of customers and tens of thousands of care agents to deliver digital at scale. The market leader in real-time intelligent customer engagement. As a B2B SaaS company with 20 years of experience and the heart of a startup, we work day in and day out to help our customers live out our mission of creating lasting, meaningful connections with their customers.

The Cloud Devops team at Liveperson is looking for a Junior DevOps Engineer: a candidate that takes on challenges, continuously expands his area of expertise and naturally takes ownership of his work. The ideal candidate has a strong engineering background, an eagerness to follow good practices and a desire to apply his skills in the field of DevOps.

We will provide you the grounds to succeed, an embracing working environment and very complex and interesting technical challenges to solve.

You Will: Key Responsibilities & Impact

• Develop and maintain automation solutions using Python, Terraform, Ansible, and Bash to streamline deployment, configuration, and management of infrastructure and applications.
• Collaborate closely with development, operations, and other cross-functional teams to understand project requirements, create automation strategies, and deploy efficient solutions.
• Utilize cloud technologies and services, with a preference for Google Cloud Platform (GCP), to architect and manage scalable, secure, and highly available infrastructure.
• Troubleshoot issues across development, testing, and production environments, ensuring rapid resolution and minimal downtime

You Have: Required Skills & Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Proven experience of 2 years  in Python programming with a focus on automation and scripting.
• Hands-on experience with containerization technologies like Docker and orchestration tools such as Kubernetes.
• knowledge of infrastructure-as-code tools like Terraform and configuration management tools like Ansible.
• Excellent problem-solving and communication skills.
• Proven ability to work effectively in a collaborative team environment.
• Live within commutable distance to Dallas, Texas

The salary range for this role will be between $90,000 - $110,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.

Our Benefits & Perks

We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.

🏥 Health & Wellbeing

• Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs.

Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.

💰 Financial Security & Growth

• 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)

HSA & FSA Plans:  To help you plan for health related expenses on a pre-tax basis

• Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
• Additional Insurances: Basic and supplemental  life insurance,  Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.
• Development: Access to internal professional development resources.

👨‍👩‍👧‍👦 Time Away & Family Support

• Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval.
• Paid Public Holidays.
• Generous Parental Leave Policy: Including maternity/paternity support and fertility services.

💻 Workplace Flexibility

• Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Belonging at LivePerson: Equal Opportunity Employer

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.

Accessibility Commitment

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Important Candidate Notice

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

Network Operations Center (NOC) is responsible for monitoring LivePerson services.LivePerson NOC is monitoring 6 data centers around the world, with ~6K servers.The data centers serve ~10K customers, with millions of visitors, and thousands of real time engagements.

You will: 

• Monitor LivePerson services and servers and handle incidents quickly and professionally, to ensure a high level of services availability and performance.
• Trigger operational procedures for various types of production incidents
• Troubleshoot Production incidents
• Manage internal incident notifications, in order to update LivePerson’s employees and management about any service degradation or impact in real time
• Interact frequently with the LivePerson Support division, in order to make sure that service incidents reported by customers are handled properly and resolved timely.
• Actively participate in customer affecting incidents, by providing data, clear communication and status updates.

  What You Need for Success?
  
  

  • At least one year of experience in a similar role, 1.5-2 years is a big advantage.
  • Ability to operate in a 24x7 operational environment (working in shifts) - Including weekends and holidays
  • Ability to work 8-9 hours shifts, 5 shifts a week (07:00-15:00 , 15:00-23:00, 23:00-07:00, Local time)
  • Working in a hybrid mode - Onsite except night and weekend shifts
  • Ability to handle stressful situations with a level headed approach
  • Excellent verbal and writing skills (English)
  • Excellent communication skills
  • Multitasking skills, capable of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions.
  • GCP background / experience operating in a linux environment
  • Familiarity with Networking concepts.
  
  

  Advantage:

  • Working with Monitoring tools (Zabbix, Prometheus, Grafana, Anodot)
  • Scripting/Programming knowledge
  • Relevant courses and certifications (MCSE, CCNA...

Benefits:  

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Generous tuition reimbursement and access to internal professional development resources. 
• Additional: Food Vouchers.
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

QA Engineer II

Bulgaria(Remote)

About LivePersonLivePerson stands at the forefront of conversational AI and digital customer engagement, redefining how businesses interact with their customers. Its flagship innovation, the Conversational Cloud®, empowers AI-driven dialogues for some of the world's most renowned brands, enabling seamless connections across messaging, voice, and digital platforms.

Every month, LivePerson orchestrates nearly a billion conversational interactions, amassing one of the industry's largest conversational datasets. This remarkable scale enhances the precision, personalisation, and automation of its AI models, elevating the standards of customer engagement.

In 2025, LivePerson experienced unprecedented growth in the AI landscape, earning accolades as a Leader in multiple G2 Grid® reports, including categories such as AI Agents, Agentic AI, Chatbots, and Customer Service Automation. This pivotal year also marked the company's first inclusion in the prestigious Gartner Magic Quadrant™ for Conversational AI Platforms, solidifying its reputation as a trusted enterprise AI provider.

As the landscape of generative AI evolves and new capabilities in LLM integration and autonomous agents emerge, LivePerson remains committed to innovation. The company continually pioneers advancements in intelligent automation, agent-assist tools, predictive insights, and scalable enterprise AI deployments, ensuring it stays at the cutting edge of customer engagement solutions.

You will: 

• Design and execute comprehensive test plans and test cases for both UI and Backend components.
• Perform UI testing (functional, regression, smoke, exploratory) across web and mobile platforms.
• Conduct Backend testing, including API validation, microservices testing, workflow verification, and data integrity checks.
• Lead exploratory testing sessions using structured techniques to uncover edge cases and high-risk defects.
• Review user stories and acceptance criteria to ensure clarity, completeness, and testability before development begins.
• Apply risk-based testing to prioritise not only critical functionality but also high-risk edge cases, complex integrations, and areas with a higher likelihood or impact of failure.
• Collaborate with Product and Engineering to identify requirement gaps early and improve overall product quality.
• Identify, document, and track defects with clear, reproducible steps and ensure timely resolution.
• Participate actively in test planning, estimation, and test coverage discussions to ensure strong release quality.
• Maintain clear documentation of test progress, results, and coverage metrics.
• Own quality for specific product areas, contributing to release readiness and go/no-go recommendations.
• Help enhance QA processes and contribute to increasing automated test coverage across UI and Backend.
• Stay current with QA tools, trends, and industry best practices.

You have:

• 4+ years of experience in QA, with hands-on UI and Backend manual testing.
• Strong understanding of QA methodologies, test planning, test strategy, and test coverage principles.
• Proven ability to write high-quality test plans, test cases, and exploratory test charters.
• Expertise in functional, regression, smoke, negative, and exploratory testing across UI and backend systems.
• Experience with API testing tools such as Postman.
• Ability to perform basic SQL queries or data validation for backend testing.
• Skilled in analysing requirements, identifying ambiguities, and ensuring testability.
• Familiarity with Jira or similar test/defect management tools.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills and collaboration across cross-functional teams.
• Ability to mentor junior QA team members and contribute to QA best practices.
• Foundational understanding of automated testing concepts and interest in supporting automation initiatives.
• Some of the good-to-have qualifications
• ISTQB or equivalent certification.
• Experience with automation tools such as Playwright, Cypress, Nightwatch, and Selenium.
• Familiarity with CI/CD systems (e.g., GitLab).
  Knowledge of Java or JavaScript.

Benefits: 

• Time away: Vacation, public holidays, and care days.
• Financial: Pension, deferred pension, and ESPP.
• Family: Parental leave.
• Development:  Generous tuition reimbursement and access to internal professional development resources.
• Additional: Exclusive perks and discounts.
• #LI-Remote

Why you’ll love working here: 

At LivePerson, we take pride in being at the forefront of enterprise conversational AI. We truly celebrate the rich tapestry of diverse thoughts, experiences, and backgrounds that inspire our innovation. Here, your individuality isn't just welcomed — it’s cherished. You’ll embark on a journey of continuous growth, make a profound global impact, and be empowered to craft your own unique success story.

We are honoured to be recognised by Fast Company, Newsweek, and BuiltIn as one of the most innovative, people-centric, and remote-friendly workplaces. Join us and be part of something extraordinary!

Belonging at LivePerson:

At LivePerson, we take pride in being an equal-opportunity employer, devoted to cultivating a vibrant and inclusive environment where everyone feels valued and empowered. We wholeheartedly welcome all qualified applicants to join our team, regardless of age, ancestry, race, colour, gender identity or expression, marital status, medical condition, national origin, disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, genetic information, or any other protected status.

We also embrace diversity by considering qualified applicants with criminal histories in line with applicable laws. 

If you need reasonable accommodations during the application or hiring process, we encourage you to reach out to your recruiting contact as early as possible. Your success matters to us, and we are here to support you every step of the way.