We are seeking a results-driven professional to focus on generating new business opportunities within the Recreation Dealership sector, specifically targeting the Trailer industries. This role is centered on identifying, pursuing, and securing new customers, with a strategic focus on relationship-building, customer engagement, and closing sales.

What you’ll do:

• Develop and execute territory-specific plans to expand Lightspeeds customer base. This includes a deep understanding of customer needs, our suite of offerings and effectively closing deals. 
• Generate leads and guide prospects through the sales funnel to further qualify the prospects' needs and determine a good fit with Lightspeed’s solutions. Engage with new customers through a variety of channels including inbound leads, networking and social media.
• Collaborate with internal teams such as Customer Success and Marketing to ensure a cohesive customer experience.
• Maintain a deep understanding of our Products, competitive advantages, industry trends, market activities, and competitors to identify opportunities and foresee challenges.
• Maintain and report sales metrics to leadership, ensuring that data within our Sales Automation and Customer Relationship Management tool, Salesforce, is current and accurate.
• Proven ability to blend strong sales talents and process discipline, relationship-building abilities, and technical knowledge to achieve sales targets and expand market share.

What you’ll have:

• 5+ years’ experience in B2B sales, preferably selling SaaS based solutions in the field.
• Experience with new customer, new logo acquisition.
• Proven sales record in quota carrying roles managing a pipeline as an individual contributor and exceeding sales quotas
• Proficiency using sales enablement/automation tools (for example, Zoominfo, Enablix, Salesforce)
• Strong relationship-building skills with an ability to engage with key stakeholders across the prospect/customer and executive decision makers.
• Skilled in navigating complex sales cycles and overcoming objections.
• Proven experience with SPIN™ and Solution Selling™ techniques, including the ability to effectively identify and address customer needs.
• Knowledge of Powersports, RV, Marine, Golf or Trailer industries a significant advantage
• Knowledge of finance/insurance, retail and technology industries a plus

The Talent Acquisition Manager is a highly impactful role in fulfilling our talent strategy by attracting, cultivating and placing key talent.  With a focus on the candidate experience and a strong operations mindset, you will have broad impact on the overall success of Lightspeed driving strong partnerships with our business leaders, executing against talent strategies to support the growth of our organization. Your success will be measured by your ability to fortify to exceed our hiring needs and deliver against organizational talent strategies and drive innovative TA practices that evolve our function forward.

What you’ll do:

• Be a strategic thinker that can manage existing recruiting strategies, methods and systems to generate a proactive and efficient approach to internal and external sourcing, assessing and managing qualified talent.
• Utilize advanced Boolean search techniques across LinkedIn Recruiter, job boards, and professional networks to proactively identify and engage passive talent, building robust pipelines for current and future hiring needs.
• Manage strategic relationships and effective business partnering with various levels of leaders within and across the organization to understand and forecast talent acquisition needs and prepare to exceed demands and service.
• Inspire and create exceptional candidate experiences.
• Actively demonstrates openness in consistently seeking feedback from directs, colleagues, and partners to continuously improve behaviors and processes.
• Develops, designs, inspires and executes talent strategies that aid in the attraction, retention and engagement of diverse talent in line with broader organizational strategies.
• Partners effectively with executive leadership to develop and manage ongoing headcount forecasts and business specific talent needs.
• Ability to attract, source and hire senior level roles within the organization (Director, VP+).
• Successfully and consistently demonstrates all Lightspeed values with your team(s), leaders, and the business.
• Manages vendor relationships and operational execution with measurable success.
• Leads and executes business and enterprise talent initiatives and programs.
• Demonstrates strong execution in leading cross-functional and talent acquisition initiatives including process optimization, data insights, and TA operations.
• Successfully manages responsibilities within budget, on-time, and with measurable success.
• Displays in depth knowledge and experience recruiting in various functions across the organization.
• In depth technical acumen including knowledge of various technologies, architectures, frameworks, roles and in-depth knowledge of our business and the markets in which we recruit.
• Leads early career talent strategies including campus intern programming, headcount forecasting and delivering outstanding and innovative employee experiences.

What you should have:

Qualifications:

• Bachelor’s Degree and 5 years of full-life cycle talent acquisition experience.
• Proven track record as a talent acquisition manager successfully attracting and hiring talent at all career stages.
• Experience in full-cycle recruiting, sourcing and employment branding
• Understanding of various selection methods and techniques
• Hands-on experience with Applicant Tracking Systems (ATS) and databases; proficiency in Greenhouse or equivalent enterprise ATS platforms strongly preferred
• Demonstrated experience with proactive recruiting techniques and passive candidate engagement, including sourcing and outreach through LinkedIn Recruiter; ability to build and maintain talent pipelines for critical and recurring roles
• Clear and concise verbal and written communication skills
• Exhibited analytical and organizational skills.
• Proven ability to lead cross-functional projects to completion, ability to organize, prioritize, plan, schedule, and follow up on concurrent tasks and elevating issues or obtaining additional resources when necessary.

The Payments Operational Manager is responsible for the operational health, stability, and efficiency of the company’s integrated payments offering across powersports, RV, marine, and related industries. This role owns the processes, controls, and oversight that ensure merchants are onboarded efficiently, transactions flow correctly, funds are settled accurately, risk is managed, and performance targets are achieved.

Partnering closely with the Payment Solutions Team and other Lightspeed teams, this role translates payments strategy into day-to-day execution, serving as the cross-functional leader for payments operations across Product, Engineering, Finance, Risk/Compliance, Customer Support, and external partners.

What you'll Do:

• Own day-to-day payment operations, including transaction monitoring, exception handling, and issue escalation for in-person and card-not-present payments across the platform.
• Manage and optimize merchant onboarding workflows (KYC/KYB, underwriting, approvals, declines) in a PayFac or PayFac-as-a-Service operating model.
• Oversee settlement, funding, and reconciliation processes, partnering with Finance and Accounting to ensure timely, accurate payouts to dealers and alignment with financial reporting.
• Develop, document, and continuously improve standard operating procedures (SOPs), SLAs, and playbooks that support scalable, high-quality payments operations.
• Monitor operational health at the client, region, and system-wide levels, proactively identifying anomalies, incidents, and trends that impact dealers or end customers.
• Lead triage, escalation, and resolution of operational issues, coordinating across internal teams and external partners to restore service and communicate clearly with stakeholders.
• Establish and maintain dashboards and reporting for key operational and commercial metrics, including authorization rates, funding timelines, exception volumes, chargebacks, and SLA adherence.
• Own the definition, tracking, and reporting of performance criteria for the payments business: margin achievement, revenue, growth, and retention.
• Prepare and present regular performance updates (weekly/monthly/quarterly) for the executive and senior leadership teams, highlighting trends, risks, and recommended actions.
• Collaborate with Risk and Compliance to maintain controls for fraud monitoring, disputes, and regulatory requirements (PCI-DSS, KYC/KYB, AML).
• Partner with cross-functional teams to turn operational and financial insights into product and process improvements that drive margin expansion, adoption, and reduced churn.
• Support training and enablement for internal teams on payments processes, tools, and best practices.

What you should have:

• Bachelor’s degree in business, finance, operations, or a related field.
• 4+ years of experience in payments operations, merchant acquiring, PayFac/PayFac-as-a-Service, fintech, or card processing operations.
• Strong understanding of payment processing flows (authorization, capture, settlement, refunds, chargebacks) for both in-person and online/card-not-present transactions.
• Familiarity with PCI-DSS, KYC/KYB, AML, and related regulatory and compliance requirements in payments.
• Demonstrated ability to build, document, and improve operational processes in a scaling or high-growth environment.
• Strong analytical and reporting skills, with a track record of owning and improving metrics tied to margin, revenue, growth, and retention.
• Excellent communication and cross-functional collaboration skills, with experience partnering closely with Product, Engineering, Finance, Risk, and Customer Support.

Preferred experience

• Experience in dealer-centric or high-ticket retail industries such as powersports, RV, marine, or automotive.
• Hands-on experience with merchant onboarding, underwriting, and/or monitoring in a PayFac or PFaaS environment.
• Background working with dealer management systems (DMS), SaaS platforms, or embedded payments in B2B or B2B2C contexts.
• Prior experience helping to stand up or scale a payments program, including defining KPIs, implementing tools, and building small, high-performing teams.

Lightspeed is seeking an Operations Analyst to join our Revenue Operations team. Reporting to the VP of Revenue Operations, you’ll be the strategic partner and cross-functional ambassador for our Marketing and BDR teams — owning the systems, measurement frameworks, and data that power lead generation, BDR performance, and marketing ROI. This is a high-impact role for someone who brings both analytical rigor and operational instinct, and who wants to shape how a growing company measures and improves its entire pipeline generation motion.

What You'll Do:

As our Operations Analyst - Marketing, you’ll be the operational backbone connecting marketing strategy to execution — owning our marketing systems, measurement frameworks, and the data that drives decisions across marketing, BDR, and sales.

HubSpot Administration & Marketing Systems

• Serve as the HubSpot admin and expert, owning configuration, workflows, automation, and best practices across the platform
• Own the Salesforce–HubSpot integration and serve as the marketing thought leader on Salesforce solution design — working with our dedicated SF admin team to ensure campaigns, data structures, and reporting serve the business
• Own contact data management, list hygiene, UTM methodology, and tradeshow lead workflow

Marketing Reporting, Attribution & Funnel Performance

• Drive a consistent MQL–SQL methodology and funnel reporting across HubSpot, Salesforce, and PowerBI — giving marketing, BDRs, and leadership a shared view of pipeline performance and conversion at every stage
• Develop and refine attribution methodologies that connect marketing program spend, campaign activity, and BDR outbound to pipeline and bookings; partner with leadership on planning and performance tracking

Lead Routing, BDR Performance & Sales Process

• Drive lead routing strategy and partner with technical resources to improve how leads are assigned, scheduled, and handed off — reducing friction between marketing and the BDR team and improving speed-to-lead
• Own conversion rate reporting and BDR performance analytics from activity through closed-won, including the BDR-to-AM expansion handoff; partner with Sales Operations on pipeline health and deal progression visibility

AI, Enrichment & Marketing Intelligence

• Serve as the business owner for AI and automation initiatives across the marketing and BDR motion — identifying opportunities, setting priorities, and partnering with technical resources to execute
• Drive data enrichment and account intelligence strategy, and leverage conversation intelligence tools like Gong to surface insights that inform marketing strategy, BDR performance, and competitive positioning

Cross-Functional Partnership

• Act as the strategic partner and ambassador across Marketing, BDR, Sales Operations, CS Operations, and Revenue Operations — translating business needs into operational solutions and ensuring alignment on shared processes and definitions

What You Should Have:

Required Experience & Skills

• 3–5 years in Marketing Operations, Revenue Operations, or a similar B2B SaaS role
• HubSpot administration required — deep hands-on experience with workflows, automation, and HubSpot-Salesforce integration; Salesforce campaign management and reporting proficiency
• Strong analytical skills with experience building funnel reporting, attribution models, and dashboards across HubSpot, Salesforce, and PowerBI or similar
• Experience with BDR/SDR performance tracking, lead routing, and lead-to-opportunity conversion optimization
• Familiarity with sales engagement platforms (Outreach, HubSpot Sales, Gong Engage, or similar), data enrichment tools, and the broader MarTech stack

Core Competencies

• Clear communicator who translates business needs into operational solutions and brings alignment across marketing, sales, and RevOps teams
• Data-driven with a frameworks mindset — you build systems and methodology, not just reports
• Self-starter who thrives in fast-moving environments, can manage competing priorities, and brings curiosity about AI and emerging marketing technology

Nice to Have

• HubSpot certifications; experience with 6sense, Clay, or similar enrichment and intelligence platforms
• Background in marketing, demand generation, or BDR/SDR roles; experience in vertical SaaS environments

LightspeedDMS is seeking a Product Marketing Manager to drive the go-to-market strategy for our dealership management software solutions. This role will be responsible for positioning, messaging, and launching new products and features, ensuring that our value proposition resonates with customers, partners, and the industry at large.

The ideal candidate has a proven track record in SaaS sales\marketing, a deep understanding of the software landscape (experience with DMS solutions a significant plus!), and a passion for understanding customer needs. You'll be a master of product positioning, messaging, and data-driven optimization of product launch campaigns and adoption strategies. Certified in Pragmatic Marketing.

What You'll Do:

Go-To-Market Strategy & Execution

• Develop and execute comprehensive go-to-market (GTM) strategies for new product features, integrations, and services, including defining target audiences, crafting compelling narratives, and outlining launch timelines.
• Define and refine product positioning, messaging, and value propositions tailored to our core industries (powersports, marine, RV, golf and trailer), emphasizing the unique benefits and addressing specific customer pain points.
• Collaborate closely with cross-functional teams, including Product Management, Sales, Customer Support and Development, to ensure seamless execution of GTM plans and drive product adoption and revenue growth. This includes participating in product roadmap planning and providing market feedback.
• Focused on Lightspeed core DMS functionality and Lightspeed Payments solution.

Content & Demand Generation

• Create engaging sales enablement materials, including presentations, one-pagers, feature spotlights, highlight videos, battle cards, FAQs, and compelling case studies that showcase the value of our solutions.
• Develop thought leadership content, such as blog posts, white papers, webinars, and industry reports, to establish Lightspeed as a trusted voice in the market and enhance brand awareness.
• Support demand generation efforts by crafting targeted messaging and content for various marketing channels, including digital advertising, email marketing, social media, and website content. Collaborate with the content and social teams to ensure consistent brand messaging.
• Drive event marketing strategies for industry trade shows, conferences, and webinars, including pre-event promotion, on-site activities, and post-event follow-up.

Market Intelligence & Competitive Analysis

• Conduct thorough market research and customer insights analysis to understand industry trends, emerging technologies, customer needs, pain points, and competitor positioning.

• Provide regular feedback to Product Management on feature enhancements and industry needs based on customer and market insights, contributing to the product roadmap.

Sales & Customer Engagement

• Train and enable Sales teams with effective product positioning, competitive differentiation, objection handling techniques, and sales tools to empower them to close deals.
• Collaborate with cross-functional teams to develop and implement strategies that improve product adoption, customer satisfaction, and retention. Monitor key metrics related to product adoption, customer feedback, and campaign performance, optimizing strategies based on data-driven insights.

What You Should Have:

• 5+ years of experience in Product Marketing, sales or training - preferably in B2B SaaS, with a focus on technology products.
• Proven ability to develop compelling messaging and positioning for complex technical products and translate features into tangible business benefits.
• Hands-on experience with CRM (e.g., Salesforce), marketing automation (HubSpot, other) and analytics tools.
• Exceptional storytelling and communication skills, both written and verbal, with the ability to create persuasive presentations and deliver impactful messages.
• Demonstrated experience conducting market research, competitive analysis, and customer insights gathering to inform strategic decisions.
• Experience with product lifecycle management and agile marketing methodologies is a plus.
• Hands-on experience with Lightspeed dealer management solutions or similar DMS platforms is a significant advantage.
• Industry experience in powersports, marine, RV, golf or trailer industries is a strong plus.