Head of Operations
Bristol/Hybrid
What it's like to work at Optimus:
At Optimus, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.
Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.
We offer a range of benefits to support your well-being and career growth, including:
- Competitive Salary
- Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
- Annual Lifestyle Allowance: £300 to spend on an activity of your choice
- Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
- Private Health Insurance: Provided by Vitality
- Group Income Protection Scheme
- Charitable Fundraising: Matched funding for your efforts
- Cycle to Work and Gym Flex Schemes
- Internal Coaching and Mentoring: Available throughout your time with us
- Training and Career Progression: A strong focus on your development
- Family-Friendly Policies
The Opportunity
We have an exciting opportunity for an experienced Head of Operations to join Optimus, part of the Landmark Information Group. This is a senior leadership role, accountable for the effective, efficient and scalable delivery of operational services, ensuring teams, systems and processes are aligned to both current and future business needs, helping to transform the home moving process and drive speed and certainty with service.
You will provide strong operational leadership, embed best practice, and drive continuous improvement, while protecting Optimus’ distinctive culture and enabling sustainable growth, service excellence and outstanding customer outcomes.
The role will involve:
- Owning and leading day-to-day operational performance across Optimus, ensuring service levels, productivity, quality and customer outcomes are consistently achieved
- Translating business strategy into clear, actionable operational plans, priorities and performance measures
- Establishing effective governance, reporting rhythms and performance oversight to track delivery, risks and outcomes
- Building, leading and developing high-performing operational teams, with clear accountability and a strong focus on capability and succession planning
- Driving continuous improvement across processes, systems and ways of working, with a focus on efficiency, scalability, automation and risk mitigation
- Working closely with Finance and senior stakeholders to manage operational budgets, control costs and deliver value for money
- Embedding a strong customer-first mindset across operations and building effective relationships across Sales, Product, Technology, Finance, HR and Group Operations
About You
As the Head of Operations, you’ll be an experienced operational leader with a strong track record of delivering results in complex, service-led environments. You’ll bring a pragmatic, people-focused approach, combined with the confidence to lead change and make data-informed decisions.
You will have:
- Proven experience in a senior operational leadership role, ideally within a volume, service-led or regulated environment
- Strong operational performance management experience, including ownership of SLAs, KPIs and customer outcomes
- Experience leading process improvement, transformation or change initiatives at scale
- Commercial and financial acumen, including budget planning and cost management
- The ability to lead, motivate and develop high-performing teams, role modelling inclusive, values-led leadership
- Strong stakeholder management skills, with experience working cross-functionally in complex organisations
Experience within conveyancing, property or adjacent professional services sectors is highly desirable, as is strong data analysis and reporting capability.
About Us
Landmark Optimus’ conveyancing panel management services provide mortgage brokers and introducers with access to a select panel of pre-approved and regulated conveyancing partners that are focused on quality and seamless service delivery. Using the latest technology, Optimus ensures all parties in a property transaction are informed and updated when any communication or update is sent, or a milestone is achieved.
Landmark Optimus is a part of Landmark Information Group, a portfolio of leading property-related data and technology businesses at the forefront of innovation and thought leadership. It delivers award-winning solutions to estate agency, conveyancing, surveying, lender valuations, environmental consultancy, and Governments.
We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
