We are currently seeking an experienced Lending Manager to join our Relationship Management Team in London. The role will be to support the end-to end lending processes though the customer journey, from onboarding through to loan completion.

Please note...This is a London based role that will require you to be in our office 2-3 days a week.

Key Responsibilities

• Manage the pipeline and diary, taking responsibility for ensuring the smoothest of customer journeys  and communicating effectively throughout
• Supporting Lending Directors with the writing of credit reports (including detailed financial analysis) to develop appropriate solutions
• Liaising with brokers regarding our customers, obtaining quotes and dealing with queries
• Liaising with LHV’s solicitors, maintaining good working relationships and working collaboratively to deliver a good service for our customers
• Supporting prospective customers with the LHV onboarding process. This will include capturing all the Know Your Business (KYB) and Know Your Customer (KYC) information.
• Establishing a strong working relationship with the Credit team and other internal departments.
• Monitor account portfolios, supporting the Lending Director in managing the overall credit risks and any irregular performance in line with the Credit Policy
• Drive the lending pipeline in a timely and effective way, working collaboratively with the wider team
• Retaining clients by dealing with day to day enquiries and maintaining a strong commercial approach to the portfolio
• Developing and maintaining strong customer relationships, driving continuous improvement with a view to building long-lasting relationships
• Ensure regulatory and risk adherence at all times, ensuring positive customer outcomes are at the forefront of how you operate
• Develop & promote LHV’s reputation as an active, creative lender in the SME market 
• Support the delivery of the strategic objectives including delivery of income, strong customer advocacy and risk metrics

 Required Skills & Experience:

• Proven relationship management /support experience within a Business / Commercial Bank environment.
• Experience and knowledge within Anti-Financial Crime and Customer Due Diligence.
• Experience of working with Brokers and other Intermediaries with access to SMEs.
• Knowledge and experience of either Trading Business, Secured Lending or Real Estate Secured Lending
• Some credit report writing skills and experience.
• Commercial awareness, in relation to the external competitive market but also the requirements and flexibility required of working within an SME organisation.
• Strong Microsoft skills – PowerPoint, Excel & Word
• Excellent organisational skills and good attention to detail.
• Strong administration skills.
• Ability to manage own workload and work on own initiative
• Excellent verbal and written communication skills.
• Ability to maintain and develop good working relationships.
• Able to work effectively as part of a team.