Klaviyo
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At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
About the Team
The Groups Platform team is responsible for building and operating the foundational audience systems that power Klaviyo. Segmentation is one of the most critical capabilities in the product, enabling customers to deliver personalized, high-performing marketing that drives engagement, revenue, and retention.
As part of Klaviyo’s Data Infrastructure pillar, this team owns the systems behind lists and segments—ensuring they are performant, reliable, and scalable, as data volumes and use cases grow. These systems sit at the intersection of data platform, product experience, and business impact, powering how customers define, analyze, and activate their audiences.
Segmentation is a key reason customers choose Klaviyo over other platforms. Research shows that customers who effectively use segments see improved ROI, lower churn, and increased expansion. At the same time, customer needs are evolving, and its the team’s mission to deliver advanced expressiveness, faster iteration, and deeper insights into performance and what actually drives results.
The Role
We’re looking for a Lead Product Manager to drive the strategy and execution of Klaviyo’s segmentation platform. In this role, you will define how audiences are created, evaluated, and leveraged across the product to enable precise and effective targeting at scale.
You’ll work closely with cross-functional partners to build a segmentation system that is fast, reliable, and expressive. This includes improving performance and correctness of segment evaluation, expanding the flexibility of segment definitions, and enabling customers to better understand and optimize their audiences.
This role is ideal for a product leader with strong systems thinking who enjoys solving complex data problems while also delivering intuitive, high-impact customer-facing capabilities.
What You’ll Do
- Define and own the product vision and roadmap for Klaviyo’s segmentation platform.
- Build and operate segmentation as a first-class data product, optimized for correctness, performance, and scale.
- Partner with engineering to improve system performance, including segmentation latency, reliability, and SLA adherence.
- Evolve the expressiveness of segmentation (e.g., nested logic, advanced conditions) to meet the needs of mid-market and enterprise customers.
- Ensure segment definitions are consistent, explainable, and resilient as data complexity grows.
- Develop capabilities that help customers analyze, iterate on, and optimize high-value audiences.
- Introduce recommendations and insights to guide customers toward effective segmentation strategies based on best practices and their own data.
- Define and track key metrics, including latency (P95), success rate, freshness and correctness SLAs, and system reliability.
- Lead cross-functional initiatives across product, engineering, data, and go-to-market teams to improve how audiences are defined and activated.
- Communicate product strategy, tradeoffs, and technical decisions clearly across stakeholders.
Who You Are
- 7–10+ years of product management experience, with meaningful experience building data platforms, infrastructure products, or technically complex systems.
- Strong technical depth with the ability to work closely with engineers on system design, performance, and scalability.
- Experience working with large-scale data systems, query systems, or real-time/near-real-time evaluation systems.
- Track record of building customer-facing products on top of complex backend systems.
- Strong analytical skills with experience defining and managing system-level metrics and SLAs.
- Ability to balance infrastructure investments with user-facing product improvements.
- Excellent cross-functional communicator who can align engineering, product, and business stakeholders.
- Experience in marketing technology, personalization systems, or audience platforms is a strong plus.
Why This Role Matters
Segmentation is at the heart of Klaviyo’s ability to deliver value to customers. It directly impacts customer outcomes—from campaign performance to retention and expansion—and underpins the company’s broader personalization strategy.
In this role, you will shape the systems that enable customers to understand and act on their data with precision. By improving the performance, flexibility, and intelligence of segmentation, you will unlock more advanced use cases, drive better business outcomes for customers, and reinforce Klaviyo’s position as a leader in data-driven marketing.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Lead Product Manager, Data Management/Governance
As Klaviyo continues to expand its data platform and invest in AI-driven capabilities, the ability to manage, govern, and structure data effectively becomes increasingly important. The Data Management and Governance team plays a foundational role in ensuring that teams across the company can build reliable products, analytics, and AI systems on top of trusted data.
In this role, you will help shape the systems that define how data is managed across the platform, enabling teams to move faster while maintaining the quality, reliability, and governance required to operate at scale.
About the Team
The Data Management and Governance team is responsible for building the foundational systems that ensure Klaviyo’s data is reliable, discoverable, and trusted across the platform. As Klaviyo continues to scale its data ecosystem and invest in AI-powered capabilities, strong governance and data management infrastructure are critical to enabling teams to build intelligent, data-driven products.
This team focuses on creating the frameworks, tooling, and standards that support how data is structured, modeled, and accessed across the organization. This includes investments in areas such as data governance, metadata management, semantic layers, and data discoverability, ensuring that teams can confidently build analytics, automation, and AI-powered experiences on top of high-quality data.
Sitting at the intersection of data platform, analytics infrastructure, and AI, the team partners closely with engineering, data, and product teams to design systems that scale with Klaviyo’s growing data needs.
The Role
We’re looking for a Lead Product Manager to drive the strategy and execution for Klaviyo’s Data Management and Governance capabilities. In this role, you will define how data is structured, governed, and made accessible across the platform to support internal teams and customer-facing products.
You’ll work closely with engineering, data platform teams, and AI/ML teams to design scalable systems that support reliable data usage across the company. This includes evaluating build vs. buy decisions for key infrastructure components, developing semantic data layers, and improving the ways teams discover and interact with data.
This role is ideal for a product leader with strong systems thinking who enjoys solving complex platform problems and building foundational infrastructure that unlocks innovation across the organization.
What You’ll Do
- Define and own the product vision and roadmap for Klaviyo’s data management and governance capabilities.
- Partner closely with engineering and data platform teams to design scalable systems for data governance, metadata management, lineage, and data quality.
- Drive the development of semantic data layers and modeling frameworks that simplify how teams interact with complex data systems.
- Evaluate and lead build vs. buy decisions for components of the data management stack.
- Collaborate with AI/ML teams to ensure data systems support emerging AI-powered and agent-based capabilities.
- Define and track success metrics around data quality, governance adoption, discoverability, and platform reliability.
- Lead cross-functional initiatives that improve how data is structured, documented, and accessed across the organization.
- Communicate product strategy, tradeoffs, and technical decisions clearly across engineering, leadership, and cross-functional partners.
Who You Are
- 7–10+ years of product management experience, with meaningful experience building data platforms, infrastructure products, or data tooling.
- Strong technical depth with the ability to work closely with engineers on system design and architecture decisions.
- Experience working with data governance frameworks, metadata systems, semantic layers, or analytics infrastructure.
- Comfortable operating in highly technical environments involving large-scale data systems or AI/ML platforms.
- Strong analytical and problem-solving skills with the ability to define clear metrics, KPIs, and system performance indicators.
- Experience evaluating build vs. buy decisions for complex infrastructure products.
- Excellent cross-functional communicator who can align engineering, data, and product stakeholders around a shared strategy.
- An engineering or technical background is highly valued but not required.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Product Manager, Orchestration (Flows)
About the Team
Klaviyo’s Core Product team is responsible for the foundational experiences that power how marketers build, automate, and manage customer engagement. This includes the core surfaces and systems behind campaigns, flows, forms, profiles, lists, and segments — the building blocks brands rely on to create personalized, automated marketing programs.
A central part of this ecosystem is the editor and orchestration layer — the experience where customers design and manage complex marketing workflows. From creating multi-step flows to coordinating campaigns across channels, this area sits at the heart of how customers use Klaviyo to operate their marketing.
The team focuses on making powerful automation accessible and intuitive, helping customers translate complex marketing strategies into simple, scalable workflows that drive growth and retention.
The Role
We’re looking for a Lead Product Manager to own product development for Klaviyo’s Orchestration experience, with a particular focus on the workflows and editor surfaces used to build and manage marketing automation.
Flows are one of the most critical parts of the Klaviyo platform, enabling brands to create sophisticated lifecycle marketing programs. In this role, you will shape the future of how customers design, manage, and optimize these workflows, ensuring powerful capabilities remain intuitive and easy to use.
You’ll partner closely with engineering, design, data, and go-to-market teams to evolve the orchestration experience across the platform. This role will work with an engineering team of roughly 8–10 engineers and collaborate closely with another Product Manager in the broader core product area.
This is a highly customer-facing role where deep empathy for marketers and a strong design sensibility are essential. The ideal candidate is comfortable translating complex systems into simple, elegant product experiences and regularly engaging directly with customers to inform product direction.
What You’ll Do
- Own product strategy and roadmap for key orchestration experiences across flows, campaigns, and the Klaviyo editor
- Lead the evolution of Flows, one of Klaviyo’s most widely used automation capabilities
- Simplify complex marketing workflows into intuitive, scalable product experiences
- Partner closely with design to deliver thoughtful, high-quality UX for core product surfaces
- Work with engineering to build reliable, scalable systems that support sophisticated automation use cases
- Meet directly with customers (virtually and in-person) to gather feedback and deeply understand their workflow challenges
- Define and track success metrics including adoption, engagement, and gross churn
- Collaborate cross-functionally with data, support, sales, and marketing teams to ensure successful product adoption
Who You Are
- 5-7+ years of product management experience, ideally working on complex SaaS or workflow-based products
- Experience building customer-facing product experiences with a strong UX focus
- Demonstrated ability to simplify complex systems or workflows into intuitive user experiences
- Strong product design instincts and experience partnering closely with design teams
- Comfortable working closely with engineering on technically complex products
- Experience owning core product surfaces with high usage and business impact
- Highly customer-centric, with experience speaking directly with customers to inform product decisions
- Strong communicator who can align cross-functional teams around product strategy and execution
Why This Role Matters
Marketing automation is the core of the Klaviyo platform, and orchestration is where that power comes to life for customers. The workflows and editor experiences you’ll help shape determine how easily brands can translate complex marketing strategies into real, automated customer journeys.
By making these powerful capabilities intuitive and scalable, this role directly impacts how effectively businesses engage their customers, drive revenue, and grow with Klaviyo. The work you lead will influence some of the most widely used surfaces in the product and play a critical role in ensuring Klaviyo remains the platform marketers rely on to power sophisticated lifecycle marketing at scale.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Klaviyo is on a mission to build a world-class, AI-first engineering organization. To do this, we’re looking for a Lead Product Manager of Developer Experience who will craft and drive the vision for our internal development environment. In this role, you’ll treat developers as your customers — making their daily workflows faster, safer, and more joyful. Your work will directly impact how quickly and confidently Klaviyo engineers can build, test, and release high-quality products.
In this role, you’ll partner deeply with Engineering leaders across Developer Infra, SRE, and product teams to shape how Klaviyo develops software. Your focus will be on outcomes: enabling faster cycle times, reducing incidents, leveraging AI to automate toil, and making Klaviyo a magnet for top engineering talent. Please note this is a hybrid role and requires 3 days/week in our SF office. Fully remote candidates will not be considered at this time.
What You’ll Do:
- Set the Vision: Define the product strategy for Klaviyo’s developer environment, aligning to our Need for Speed program — targeting massive improvements in engineering velocity, developer experience, and quality.
- Make Developers Your Customers: Treat Klaviyo engineers as the primary stakeholders. Identify pain points across the PDLC (coding, testing, deployment, maintenance) and prioritize investments that meaningfully improve their productivity and happiness.
- Accelerate with AI: Institutionalize AI as a force multiplier — from autonomous code agents to AI copilots for reviews and testing. Ensure Klaviyo leads in adopting AI-first development practices, reducing friction without compromising safety.
- Deliver Measurable Outcomes: Drive success metrics such as PR throughput, cycle time, change failure rate, developer experience index, and AI tool adoption.
- Champion Quality & Safety: Partner with SRE and QE to ensure reliability and safety are built into every paved path — incidents and defects decrease even as velocity increases.
- Scale for the Future: Guide architecture and tooling choices that will keep Klaviyo’s developer experience sustainable and scalable for years to come.
- Be Data-Driven: Establish instrumentation, run surveys, and analyze metrics to continuously validate impact and adjust based on outcomes, not assumptions.
- Build for Collaboration: Create transparency and open feedback loops with engineers, EMs, and leadership to ensure alignment and adoption of developer tooling and practices.
Who You Are:
- Strategic Builder: You’re an Engineering leader turned Product think or Founder. Or you’ve led product for developer platforms, infrastructure, or tools, with a track record of improving engineering velocity and reliability.
- Developer-Centric Thinker: You deeply empathize with engineers and have experience making their workflows easier, faster, and safer.
- AI-Forward Mindset: You understand the transformative potential of AI in software development and can separate hype from practical value.
- Metrics-Oriented: You are fluent in measuring success via engineering productivity, quality, and reliability metrics (e.g., PR throughput, CFR, incident rates, DevEx indices).
- Influential Collaborator: You can partner with senior engineering leaders (Infra, SRE, QE, product teams) and influence without authority.
- Bias for Action: You thrive in fast-moving environments, balance short-term wins with long-term strategy, and bias toward automation and self-service.
Success in This Role Looks Like:
- Klaviyo engineers feel they can deliver faster, safer, and with higher confidence than ever before.
- AI tools are seamlessly integrated into workflows, with widespread adoption and measurable productivity gains.
- Development cycle times shrink, while incidents, defect escapes, and change failure rates decrease.
- Developers rank Klaviyo’s internal tooling and environment as best-in-class, making it a competitive advantage in attracting and retaining talent.
- The Dev Infra & SRE product strategy is clear, measurable, and directly tied to Klaviyo’s ability to deliver customer value quickly and reliably.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Klaviyo is on a mission to build a world-class, AI-first engineering organization. To do this, we’re looking for a Lead Product Manager of Developer Experience who will craft and drive the vision for our internal development environment. In this role, you’ll treat developers as your customers — making their daily workflows faster, safer, and more joyful. Your work will directly impact how quickly and confidently Klaviyo engineers can build, test, and release high-quality products.
In this role, you’ll partner deeply with Engineering leaders across Developer Infra, SRE, and product teams to shape how Klaviyo develops software. Your focus will be on outcomes: enabling faster cycle times, reducing incidents, leveraging AI to automate toil, and making Klaviyo a magnet for top engineering talent. Please note this is a hybrid role and requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time.
What You’ll Do:
- Set the Vision: Define the product strategy for Klaviyo’s developer environment, aligning to our Need for Speed program — targeting massive improvements in engineering velocity, developer experience, and quality.
- Make Developers Your Customers: Treat Klaviyo engineers as the primary stakeholders. Identify pain points across the PDLC (coding, testing, deployment, maintenance) and prioritize investments that meaningfully improve their productivity and happiness.
- Accelerate with AI: Institutionalize AI as a force multiplier — from autonomous code agents to AI copilots for reviews and testing. Ensure Klaviyo leads in adopting AI-first development practices, reducing friction without compromising safety.
- Deliver Measurable Outcomes: Drive success metrics such as PR throughput, cycle time, change failure rate, developer experience index, and AI tool adoption.
- Champion Quality & Safety: Partner with SRE and QE to ensure reliability and safety are built into every paved path — incidents and defects decrease even as velocity increases.
- Scale for the Future: Guide architecture and tooling choices that will keep Klaviyo’s developer experience sustainable and scalable for years to come.
- Be Data-Driven: Establish instrumentation, run surveys, and analyze metrics to continuously validate impact and adjust based on outcomes, not assumptions.
- Build for Collaboration: Create transparency and open feedback loops with engineers, EMs, and leadership to ensure alignment and adoption of developer tooling and practices.
Who You Are:
- Strategic Builder: You’re an Engineering leader turned Product think or Founder. Or you’ve led product for developer platforms, infrastructure, or tools, with a track record of improving engineering velocity and reliability.
- Developer-Centric Thinker: You deeply empathize with engineers and have experience making their workflows easier, faster, and safer.
- AI-Forward Mindset: You understand the transformative potential of AI in software development and can separate hype from practical value.
- Metrics-Oriented: You are fluent in measuring success via engineering productivity, quality, and reliability metrics (e.g., PR throughput, CFR, incident rates, DevEx indices).
- Influential Collaborator: You can partner with senior engineering leaders (Infra, SRE, QE, product teams) and influence without authority.
- Bias for Action: You thrive in fast-moving environments, balance short-term wins with long-term strategy, and bias toward automation and self-service.
Success in This Role Looks Like:
- Klaviyo engineers feel they can deliver faster, safer, and with higher confidence than ever before.
- AI tools are seamlessly integrated into workflows, with widespread adoption and measurable productivity gains.
- Development cycle times shrink, while incidents, defect escapes, and change failure rates decrease.
- Developers rank Klaviyo’s internal tooling and environment as best-in-class, making it a competitive advantage in attracting and retaining talent.
- The Dev Infra & SRE product strategy is clear, measurable, and directly tied to Klaviyo’s ability to deliver customer value quickly and reliably.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
About the Team
This is a newly formed team responsible for data ingestion into Klaviyo’s core data objects. The team sits at a critical junction between our various integration teams and the core data platform, acting as the interface that ensures data flows cleanly, reliably, and at scale into foundational systems.
As Klaviyo continues to scale, the quality, reliability, and architecture of our ingestion systems are increasingly critical to product performance and customer trust. This team will define the next generation of how data enters and powers our platform.
About the Role
We are seeking a highly technical Senior Product Manager to lead the strategy and execution for our Data Ingestion Platform. This is a traditional platform PM role, ideal for someone comfortable operating in deep architectural discussions and experienced with large-scale data movement and distributed systems.
You will define the vision and roadmap for how large volumes of data from diverse sources are ingested, transformed, and made reliable within Klaviyo’s core systems. You’ll work closely with engineering, integration teams, and downstream stakeholders to modernize legacy pipelines and build a scalable, unified ingestion framework. This role requires strong product leadership, comfort with ambiguity, and the ability to operate at both strategic and highly technical levels. This is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time.
Why This Role Matters
Data is foundational to everything Klaviyo delivers. This role sits at the heart of how that data enters and powers the platform. You’ll shape the architecture that enables reliable, scalable data ingestion for years to come, driving platform health, reducing complexity, and unlocking innovation across the company.
If you’re energized by building structure where it doesn’t yet exist, modernizing complex systems, and operating at the intersection of data architecture and product strategy, this is a high-impact opportunity to define a critical platform capability at scale.
What You’ll Do:
- Define the long-term mission, charter, and ownership boundaries for a newly formed team.
- Develop and maintain a coherent, high-impact roadmap that balances foundational investments with active initiatives.
- Refine prioritization and sequencing across multiple concurrent projects to ensure focus on the highest-value work.
- Own the strategy and roadmap for ingesting large volumes of data from numerous sources.
- Think holistically about data movement, transformation, and reliability at scale.
- Partner with engineering to design ingestion systems that are scalable, resilient, and maintainable.
- Navigate tradeoffs across performance, latency, cost, and reliability.
- Drive improvements in observability, monitoring, and operational excellence for ingestion systems.
- Identify and drive architectural simplifications that improve platform health over time.
What You Bring:
- Strong experience as a Platform Product Manager, ideally in data infrastructure or distributed systems environments.
- Deep understanding of data architecture and large-scale systems.
- Experience working with event-driven systems, high-volume ingestion pipelines, or complex data movement patterns.
- Comfortable engaging in highly technical discussions around pipelines, infrastructure, and system evolution.
- Proven ability to define structure and clarity in ambiguous, newly forming teams.
- Skilled at stakeholder management across multiple technical organizations.
- Able to think strategically while managing highly technical execution details.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Data is at the heart of every decision at Klaviyo. Our Analytics Engineering team sits within a hub-and-spoke model, partnering closely with Go-To-Market (GTM), Product, Engineering, and Business Intelligence teams to build scalable, trusted data systems. You’ll work at the intersection of business and engineering, owning core data models, enabling self-service analytics, and ensuring our data ecosystem is reliable, scalable, and compliant.
About the Role
We’re looking for a Senior Analytics Engineer to own end-to-end data pipelines and modeling across GTM (Sales) and Product domains. You’ll build and maintain the source of truth for operational and product data, enabling leadership, analysts, and product teams to answer complex questions with confidence. This role combines deep technical execution with high-impact business partnership, requiring you to translate ambiguous needs into scalable data products. You will operate as a trusted, embedded partner to stakeholders while leveraging the broader Data Engineering organization’s standards, tooling, and best practices. You’ll help build the foundation that powers everything from forecasting and compensation to product insights and experimentation. Please note that this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time.
How You’ll Make a Difference
- Own and deliver end-to-end data pipelines and models that power Sales and Product analytics
- Build curated, governed data marts that enable fast, reliable decision-making
- Design dimensional data models (dbt) for core entities such as accounts, pipeline, performance, and product usage
- Partner with Sales, Product, and Analytics teams to create holistic views of the customer and product lifecycle
- Raise the bar on data quality, testing, monitoring, and documentation
- Enable reverse ETL workflows to operationalize insights into business systems
- Act as a data ambassador across Product, Engineering, BI, and Legal, ensuring alignment on data contracts and governance
- Lead and mentor others through design reviews, best practices, and technical guidance
- Evolve internal tooling and infrastructure to improve developer and analyst productivity
What You’ll Do
- Data Modeling & Pipelines: Build and maintain production-grade dbt models in Snowflake
- Integrations & Ingestion: Own ingestion from systems like Salesforce, ERP, and product data sources
- Reverse ETL: Push high-value data models into downstream tools and workflows
- Data Quality & Governance: Implement testing frameworks, monitoring, and documentation to ensure trust and compliance
- Cross-Functional Partnership: Work closely with Sales Ops, Product Managers, Engineering, Finance, and GTM teams
- Repository Stewardship: Maintain dbt codebase, enforce best practices, and ensure scalability
- Tooling & Infrastructure: Contribute to Airflow, Terraform, AWS, and other platform tools as needed
Who You Are
- 5+ years of experience in analytics or data engineering in a modern data stack (Snowflake, BigQuery, or Redshift)
- Strong expertise in SQL and dbt, with a focus on building scalable, production-grade data models
- Proficiency in Python (or similar) for orchestration or tooling
- Experience owning end-to-end data workflows, from ingestion to business impact
- Ability to translate ambiguous business needs into structured data solutions
- Strong communication skills with the ability to partner with non-technical stakeholders
- Experience implementing data testing, monitoring, and governance frameworks
- Proven ability to lead cross-functional projects with minimal guidance
Nice to Have
- Experience with Sales Operations, compensation, or GTM analytics
- Familiarity with reverse ETL tools and workflows
- Experience with Airflow, Fivetran, Workato, or similar tools
- AWS experience (S3, EC2, Lambda) and infrastructure-as-code (Terraform)
- Exposure to experimentation frameworks or product analytics systems
- Experience with data privacy controls (masking, role-based access, compliance)
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
About the Team
The Customer Hub team is building the next generation of post-purchase experiences for shoppers. Our mission is to create a self-serve hub where customers can easily interact with the brands they buy from, manage their orders and accounts, access loyalty benefits, and resolve common questions after checkout.
When self-service isn’t enough, the Hub also serves as the front door to customer support, seamlessly connecting shoppers to agent workflows so issues can be resolved quickly. Sitting at the intersection of customer experience, support tooling, and brand operations, the team focuses on helping brands deliver better support while operating more efficiently at scale.
The Role
We’re looking for a Product Manager to focus on the evolution of the Customer Hub, the primary surface where shoppers engage with brands. You will own the product direction for both shopper-facing self-service experiences and the pathways that connect customers to support when needed.
You’ll work closely with engineering, design, data, and customer experience teams to build intuitive, scalable solutions that improve resolution rates, customer satisfaction, and operational efficiency.
What You’ll Do
- Contribute to the product vision and roadmap for the Customer Hub, a self-serve portal where shoppers interact with brands.
- Design and improve self-service experiences that allow shoppers to manage common needs such as order tracking, account management, loyalty benefits, and support inquiries.
- Define the handoff from self-serve experiences to agent workflows, ensuring smooth transitions when shoppers require human support.
- Partner closely with engineering, design, data, and customer experience teams to deliver scalable and reliable solutions.
- Balance the needs of shopper-facing UX, brand operators, and internal support agents to create cohesive end-to-end experiences.
- Drive product discovery through customer research, data analysis, and experimentation to identify opportunities to improve resolution rates and customer satisfaction.
- Define and monitor success metrics across self-serve adoption, resolution rates, customer satisfaction, and support efficiency.
- Communicate priorities, tradeoffs, and product strategy clearly across cross-functional stakeholders.
Who You Are
- 4–8+ years of product management experience building customer-facing or platform products.
- Comfortable navigating complex tradeoffs and aligning stakeholders across engineering, design, support, and go-to-market teams.
- Strong cross-functional communicator who can translate customer problems into clear product requirements and decisions.
- Experience building or improving customer support, self-service, or portal-style products is highly desirable.
- Data-driven and comfortable using metrics and experimentation to inform product decisions.
- Passionate about building intuitive, high-quality customer experiences that scale.
Why This Role Matters
Customer expectations for fast, seamless support continue to rise. The Customer Hub plays a critical role in helping brands deliver self-service experiences that delight customers while reducing operational friction. In this role, you’ll help shape the future of how brands engage with and support their customers across the entire post-purchase journey.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
About the Team
The Profiles Platform team owns Klaviyo’s core customer data system, the foundation that powers every product experience across the platform. This team is responsible for storing, managing, and serving customer profile data as the source of truth for downstream products like segmentation, flows, reporting, and analytics. Their work ensures that profile data is accurate, scalable, and usable across the entire product ecosystem. From improving data modeling and computed properties to enabling enterprise-scale ingestion and supporting global compliance needs, this team plays a critical role in making Klaviyo’s platform intelligent and reliable at scale.
About the Role
We’re looking for a Senior Product Manager to own the strategy and roadmap for Klaviyo’s Profiles Platform. In this role, you will define how customer profile data is structured, processed, and served across the platform. You’ll work at the intersection of data infrastructure, computed data, and scalability, ensuring that profile data remains trustworthy and performant as Klaviyo grows into more complex enterprise and global use cases. This is a high-impact platform role where your work will directly influence nearly every product team and customer experience. Please note that this is a hybrid role that requires 3 days/week in our SF office. Fully remote candidates will not be considered at this time.
How You’ll Make a Difference
- Own the strategy and roadmap for Klaviyo’s core profile data system, including profile traits, transformations, and storage layers
- Serve as the product owner for the source of truth for customer data across the platform
- Partner closely with engineering to evolve profile data architecture and services at massive scale
- Collaborate with the Identity, Data, and Consent teams to ensure accurate and unified customer records
- Drive improvements in profile data quality, usability, and modeling for downstream consumers (segmentation, flows, analytics, AI)
- Enable enterprise and global expansion by supporting data residency, compliance, and regional infrastructure requirements
- Define and track key metrics around data quality, performance, and system efficiency
What You’ll Work On
- Building a computed properties platform to support derived traits (e.g., LTV, recency/frequency, propensity scoring)
- Improving profile data modeling and transformations to make data more usable across the platform
- Scaling ingestion systems to support billions of profiles and high-throughput workloads
- Reducing cost and improving performance through sharding, traffic smoothing, and optimized write patterns
- Supporting identity quality initiatives (e.g., deduplication, multi-email profiles, probabilistic matching)
- Enabling regulated and global use cases, including data residency (e.g., EU, Japan) and compliance requirements
Who You Are
- You have 6+ years of product management experience, ideally in platform, data infrastructure, or backend systems
- You have experience working on data models, pipelines, or large-scale distributed systems
- You are comfortable operating in highly technical environments and partnering closely with engineering
- You have experience driving cross-team alignment across multiple stakeholders
- You think in terms of systems and tradeoffs (scale, cost, performance, usability)
- You can balance long-term platform investments with short-term product needs
- You communicate clearly and can translate complex technical concepts into business impact
Nice to Have
- Experience with customer data platforms (CDPs) or identity systems
- Familiarity with data modeling, event pipelines, or storage systems (e.g., KVS, streaming ingestion)
- Experience supporting enterprise-scale or high-volume systems
- Exposure to AI/analytics platforms that depend on structured customer data
- Experience with data residency, privacy, or compliance (e.g., GDPR, HIPAA)
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
About the Team
The Profiles Platform team owns Klaviyo’s core customer data system, the foundation that powers every product experience across the platform. This team is responsible for storing, managing, and serving customer profile data as the source of truth for downstream products like segmentation, flows, reporting, and analytics. Their work ensures that profile data is accurate, scalable, and usable across the entire product ecosystem. From improving data modeling and computed properties to enabling enterprise-scale ingestion and supporting global compliance needs, this team plays a critical role in making Klaviyo’s platform intelligent and reliable at scale.
About the Role
We’re looking for a Senior Product Manager to own the strategy and roadmap for Klaviyo’s Profiles Platform. In this role, you will define how customer profile data is structured, processed, and served across the platform. You’ll work at the intersection of data infrastructure, computed data, and scalability, ensuring that profile data remains trustworthy and performant as Klaviyo grows into more complex enterprise and global use cases. This is a high-impact platform role where your work will directly influence nearly every product team and customer experience. Please note that this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time.
How You’ll Make a Difference
- Own the strategy and roadmap for Klaviyo’s core profile data system, including profile traits, transformations, and storage layers
- Serve as the product owner for the source of truth for customer data across the platform
- Partner closely with engineering to evolve profile data architecture and services at massive scale
- Collaborate with the Identity, Data, and Consent teams to ensure accurate and unified customer records
- Drive improvements in profile data quality, usability, and modeling for downstream consumers (segmentation, flows, analytics, AI)
- Enable enterprise and global expansion by supporting data residency, compliance, and regional infrastructure requirements
- Define and track key metrics around data quality, performance, and system efficiency
What You’ll Work On
- Building a computed properties platform to support derived traits (e.g., LTV, recency/frequency, propensity scoring)
- Improving profile data modeling and transformations to make data more usable across the platform
- Scaling ingestion systems to support billions of profiles and high-throughput workloads
- Reducing cost and improving performance through sharding, traffic smoothing, and optimized write patterns
- Supporting identity quality initiatives (e.g., deduplication, multi-email profiles, probabilistic matching)
- Enabling regulated and global use cases, including data residency (e.g., EU, Japan) and compliance requirements
Who You Are
- You have 6+ years of product management experience, ideally in platform, data infrastructure, or backend systems
- You have experience working on data models, pipelines, or large-scale distributed systems
- You are comfortable operating in highly technical environments and partnering closely with engineering
- You have experience driving cross-team alignment across multiple stakeholders
- You think in terms of systems and tradeoffs (scale, cost, performance, usability)
- You can balance long-term platform investments with short-term product needs
- You communicate clearly and can translate complex technical concepts into business impact
Nice to Have
- Experience with customer data platforms (CDPs) or identity systems
- Familiarity with data modeling, event pipelines, or storage systems (e.g., KVS, streaming ingestion)
- Experience supporting enterprise-scale or high-volume systems
- Exposure to AI/analytics platforms that depend on structured customer data
- Experience with data residency, privacy, or compliance (e.g., GDPR, HIPAA)
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Klaviyo’s platform is built on a foundation of secure, scalable account and identity systems that power every customer interaction. As we continue to grow into more complex enterprise use cases and regulated environments, the importance of account integrity, abuse prevention, and flexible organization modeling is critical.
This role sits at the intersection of Platform Integrity & Protection area (PAA) and the Accounts teams, partnering closely with Identity & Access Management (IAM), Security, Compliance, and Core Platform teams. Together, these teams define how accounts are created, structured, secured, and governed across Klaviyo. Please note that this is a hybrid role that requires 3 days/week in our SF office. Fully remote candidates will not be considered at this time.
About the Role
We’re hiring a Senior Product Manager to own the end-to-end strategy across Platform Integrity & Protection (PAA) and Accounts.
This is a high-impact, cross-functional role responsible for shaping how Klaviyo:
- Protects customer accounts and prevents abuse
- Models accounts and organizations at scale
- Supports enterprise, compliance, and multi-entity use cases
- Builds platform tools that unlock self-serve capabilities and scalable workflows for stakeholders across the entire business
You will serve as the single-threaded product owner across these domains, ensuring that decisions around security, identity, and account structure are made cohesively, not in silos.
How You’ll Make a Difference
- Own and drive product strategy and roadmap across Platform Integrity & Protection and Accounts
- Define and evolve Klaviyo’s account and organization model to support enterprise scale and complexity
- Lead initiatives focused on account security, authentication abuse prevention, and risk mitigation
- Partner deeply with IAM to align authentication, authorization, and identity systems with account modeling
- Collaborate with Security, Compliance, Legal, and GTM teams to meet regulatory and enterprise requirements
- Align multiple engineering teams around shared data models, platform capabilities, and security posture
- Define and track metrics for account security, abuse prevention, and platform health
- Enable other product teams by building shared frameworks (e.g., permissions, lifecycle hooks, settings systems)
- Drive clarity and alignment across stakeholders on tradeoffs between security, usability, and scalability
What You’ll Work On
- Building a unified account model that supports multi-brand, multi-entity customers
- Developing a scalable anti-abuse platform with consistent enforcement across channels
- Improving account lifecycle management, from creation through closure
- Strengthening platform security and risk detection capabilities
- Reducing friction for customers and internal teams through clearer account and org experiences
Who You Are
- You have 5+ years of product management experience, ideally in platform, infrastructure, or security domains
- You have experience working on account systems, identity, permissions, or data models in B2B SaaS
- You are comfortable operating in technical problem spaces and partnering closely with engineering
- You have experience driving cross-team alignment and influencing without direct authority
- You can balance short-term execution with long-term platform strategy
- You are comfortable navigating ambiguity and defining structure in complex environments
- You communicate clearly and can articulate tradeoffs to both technical and non-technical audiences
Nice to Have
- Experience with identity and access management (IAM) systems
- Familiarity with security, compliance, or abuse prevention
- Experience supporting enterprise or regulated environments
- Experience building platform APIs or shared services
- Experience mentoring PMs or leading cross-functional initiatives
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Klaviyo’s platform is built on a foundation of secure, scalable account and identity systems that power every customer interaction. As we continue to grow into more complex enterprise use cases and regulated environments, the importance of account integrity, abuse prevention, and flexible organization modeling is critical.
This role sits at the intersection of Platform Integrity & Protection area (PAA) and the Accounts teams, partnering closely with Identity & Access Management (IAM), Security, Compliance, and Core Platform teams. Together, these teams define how accounts are created, structured, secured, and governed across Klaviyo. Please note that this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time.
About the Role
We’re hiring a Senior Product Manager to own the end-to-end strategy across Platform Integrity & Protection (PAA) and Accounts.
This is a high-impact, cross-functional role responsible for shaping how Klaviyo:
- Protects customer accounts and prevents abuse
- Models accounts and organizations at scale
- Supports enterprise, compliance, and multi-entity use cases
- Builds platform tools that unlock self-serve capabilities and scalable workflows for stakeholders across the entire business
You will serve as the single-threaded product owner across these domains, ensuring that decisions around security, identity, and account structure are made cohesively, not in silos.
How You’ll Make a Difference
- Own and drive product strategy and roadmap across Platform Integrity & Protection and Accounts
- Define and evolve Klaviyo’s account and organization model to support enterprise scale and complexity
- Lead initiatives focused on account security, authentication abuse prevention, and risk mitigation
- Partner deeply with IAM to align authentication, authorization, and identity systems with account modeling
- Collaborate with Security, Compliance, Legal, and GTM teams to meet regulatory and enterprise requirements
- Align multiple engineering teams around shared data models, platform capabilities, and security posture
- Define and track metrics for account security, abuse prevention, and platform health
- Enable other product teams by building shared frameworks (e.g., permissions, lifecycle hooks, settings systems)
- Drive clarity and alignment across stakeholders on tradeoffs between security, usability, and scalability
What You’ll Work On
- Building a unified account model that supports multi-brand, multi-entity customers
- Developing a scalable anti-abuse platform with consistent enforcement across channels
- Improving account lifecycle management, from creation through closure
- Strengthening platform security and risk detection capabilities
- Reducing friction for customers and internal teams through clearer account and org experiences
Who You Are
- You have 5+ years of product management experience, ideally in platform, infrastructure, or security domains
- You have experience working on account systems, identity, permissions, or data models in B2B SaaS
- You are comfortable operating in technical problem spaces and partnering closely with engineering
- You have experience driving cross-team alignment and influencing without direct authority
- You can balance short-term execution with long-term platform strategy
- You are comfortable navigating ambiguity and defining structure in complex environments
- You communicate clearly and can articulate tradeoffs to both technical and non-technical audiences
Nice to Have
- Experience with identity and access management (IAM) systems
- Familiarity with security, compliance, or abuse prevention
- Experience supporting enterprise or regulated environments
- Experience building platform APIs or shared services
- Experience mentoring PMs or leading cross-functional initiatives
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Klaviyo helps businesses own their growth by making it easy to turn customer data into powerful personalized experiences. More than 183,000 brands worldwide use Klaviyo to deliver smarter marketing, build stronger relationships, and accelerate revenue all powered by data, automation, and intelligence. As we expand further into the enterprise market, we’re scaling our platform to meet the needs of the world’s largest and fastest-growing consumer brands by building for performance, security, extensibility, and trust without sacrificing the usability and speed that make Klaviyo special.
About the Role
Klaviyo is seeking a Senior Lead Product Manager to drive our Enterprise product strategy and lead the evolution of our platform for the world’s most sophisticated, data-driven brands. This role sits at the center of one of Klaviyo’s most important growth opportunities: becoming the trusted B2C CRM for Enterprise customers.
You will own multiple product areas critical to our Enterprise initiatives—including unifying customer data, powering AI-driven automation, and expanding our ecosystem integrations—while partnering closely with Product, Engineering, Design, Go-to-Market and Partner teams. This is a highly visible role that balances long-term platform strategy with near-term delivery, ensuring we meet enterprise customer expectations without compromising scalability or reliability.
What You’ll Do:
- Set and evangelize a 2–3 year vision for Klaviyo’s Enterprise platform that delivers scalability, flexibility, and enterprise-grade governance while preserving ease of use.
- Translate company goals into clear OKRs and roadmaps that accelerate Enterprise adoption, retention, and ARR growth.
- Represent the voice of large, global customers in strategic product discussions.
- B2C CRM for Enterprise: Deliver capabilities that unify customer data across channels, enable real-time personalization, and support global data governance and compliance.
- Collaborate deeply with Engineering, Design, Sales, Solutions, Customer Success, Security, and Legal to deliver cohesive enterprise experiences.
- Lead roadmap reviews, facilitate strategic tradeoffs, and ensure alignment across teams.
- Act as a central point of coordination for enterprise commitments from RFP support and security reviews through onboarding and long-term success.
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
What You Bring:
- 10+ years of experience in Product Management with significant exposure to Enterprise SaaS products.
- Proven success leading enterprise-grade or platform products such as CRM, marketing automation, customer data platforms, analytics, data infrastructure, or AI-driven systems.
- Direct experience supporting large enterprise customers (e.g., Fortune 1000), not just SMB or self-serve products.
- Strong intuition for what drives enterprise purchasing decisions: trust, compliance, scalability, configurability, integrations, and roadmap credibility.
- Hands-on experience partnering with Sales, Solutions Engineering, and Customer Success on enterprise deals.
- Comfortable discussing system architecture, data models, APIs, integrations, data flows, and security standards with engineering teams.
- Experience working on products with complex data infrastructure, distributed systems, or significant integration dependencies.
- Proven ability to influence and lead across Product, Engineering, GTM, Security, and Legal without direct authority.
- Track record of translating enterprise customer needs into clear product requirements, thoughtful tradeoffs, and scalable platform solutions.
- Strong communication and storytelling skills, with the ability to align diverse teams around shared priorities.
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
The role
Product Managers at Klaviyo are builders with sharp product sense, strong technical proficiency, and a relentless focus on outcomes. They own work from vision to execution, driving meaningful value for customers and the business. As a Product Manager, you will drive strategy for a complex product area, lead cross-functional initiatives, and shape the future of our platform at scale. This role is ideal for someone who thrives in complexity, moves quickly, and balances urgency with thoughtful execution, while influencing across the organization and with senior leadership. Please note this is a hybrid role that requires 3 days/week in our London office. Fully remote candidates will not be considered at this time.
How You’ll Make a Difference
- Lead the end-to-end strategy and execution for launching and scaling Klaviyo's platform into new geographic markets and languages.
- Work across the finance and billing teams to deliver international billing solutions from multiple currencies to new methods of payment.
- Define and implement localization-as-a-service frameworks to empower product teams across Klaviyo to easily ship features tailored for new international markets.
- Drive the international growth strategy for a large and complex product area, defining success by key expansion metrics, and prioritizing the most significant opportunities in line with company goals.
- Adapt strategy as you learn, knowing when to start, scale, or stop investments.
- Partner with engineering, design, and analytics to set vision, build a roadmap, and deliver against goals while clearing blockers and strengthening team health.
- Lead with technical proficiency—deeply understanding how things work to guide complex initiatives and improve developer and customer experience
- Accelerate velocity in zero-to-one product areas by fostering rapid experimentation, reducing ambiguity, and shortening cycle times
- Build alignment across adjacent teams by identifying dependencies and creating shared strategies.
- Use customer insights, data, and deep market analysis across target expansion nations to inform product decisions and shape broader organizational strategy, identifying barriers and accelerators to international adoption.
- Demonstrate leadership by pulling together people across functions, setting the pace, and inspiring the team—even amidst complexity at scale
- Elevate product craft and intuition, balancing strategic thinking with a builder’s mindset to transform workflows with AI at the center
- Value collaboration by building strong, co-located relationships with peers and teams, while supporting remote contributors where appropriate
Who you are
- 8+ years in tech, including 5+ in product management with a proven track record of delivering high-impact products, specifically in international expansion or growth-focused product areas.
- Demonstrated experience in a P&L-responsible product role, with a strong understanding of international business models, pricing, and growth loops.
- Familiarity with digital marketing, commerce, or subscription business models in global markets, and experience navigating regulatory compliance related to international data and financial transactions.
- Strong technical intuition, customer empathy, and data-informed decision-making
- Exceptional communication skills with the ability to influence and align stakeholders
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
- Fluency in a non-English language relevant to a key Klaviyo expansion market is a strong advantage.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
As the Head of Corporate Development, you will drive Klaviyo’s inorganic growth strategy from inception through integration. Your role will involve developing a comprehensive understanding of industry trends and establishing and maintaining relationships with key players in Klaviyo’s market. Collaborating closely with the leadership team, you will transform these insights into actionable strategies to leverage inorganic growth, furthering Klaviyo’s mission and accelerating our rapid growth trajectory. You will oversee the entire deal lifecycle, from building a pipeline of opportunities, negotiating and structuring deal terms, to ensuring the successful execution and integration of acquisitions and strategic investments.
At Klaviyo, corporate development serves four fundamental purposes: accelerating our strategic initiatives, acting as a mechanism for talent acquisition, enhancing revenue streams, and increasing market visibility. You will need to develop a thorough understanding of all companies in our ecommerce market, as well as startups in Boston and other markets where Klaviyo has offices, while also managing inbound opportunities, though these will be less frequent.
How you will make a difference:
- Craft Klaviyo’s inorganic strategy in conjunction with our leadership team.
- Lead and execute strategic transactions, including mergers and acquisitions, and joint ventures.
- Immerse yourself in the global market in which Klaviyo operates, building relationships with partners, competitors, startups, banks, VCs, and other industry players, providing valuable insight into the evolution of the market to Klaviyo leadership.
- Create a process to identify potential investment opportunities and prioritize effectively, aligning to strategic objectives.
- Build strong relationships with and act as the primary point of contact to possible opportunities.
- Partner closely with our internal teams to assess opportunities and execution feasibility and drive internal decision-making.
- Run the deal process end-to-end: develop investment theses, model out business cases, conduct due diligence, negotiate deal structure and terms, identify risks and mitigations, and close deals.
- Create detailed execution and implementation plans to ensure deal success and oversee all integration efforts.
Who you are:
- Minimum 12+ years of experience in investment banking, private equity, venture capital, or corporate development in a large software company.
- Proven track record of structuring and closing successful corporate development transactions.
- Extensive previous deal experience, demonstrating mastery of all aspects of successfully driving the corporate development lifecycle from identification through execution.
- Proven ability to lead the deal process end-to-end with minimal oversight.
- Experience with SaaS, ecommerce, or similar internet businesses strongly preferred.
- Exceptional communication skills, with the ability to align internal stakeholders, negotiate with deal partners, and outline execution and implementation workstreams.
- Strategic, operational, and quantitative thinker. Ability to dive deep into business drivers and identify opportunities for improvement and value creation.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Klaviyo helps businesses own their growth by making it easy to turn customer data into powerful personalized experiences. More than 183,000 brands worldwide use Klaviyo to deliver smarter marketing, build stronger relationships, and accelerate revenue all powered by data, automation, and intelligence. As we expand further into the enterprise market, we’re scaling our platform to meet the needs of the world’s largest and fastest-growing consumer brands by building for performance, security, extensibility, and trust without sacrificing the usability and speed that make Klaviyo special.
About the Role
Klaviyo is seeking a Senior Lead Product Manager to drive our Enterprise product strategy and lead the evolution of our platform for the world’s most sophisticated, data-driven brands. This role sits at the center of one of Klaviyo’s most important growth opportunities: becoming the trusted B2C CRM for Enterprise customers.
You will own multiple product areas critical to our Enterprise initiatives—including unifying customer data, powering AI-driven automation, and expanding our ecosystem integrations—while partnering closely with Product, Engineering, Design, Go-to-Market and Partner teams. This is a highly visible role that balances long-term platform strategy with near-term delivery, ensuring we meet enterprise customer expectations without compromising scalability or reliability.
What You’ll Do:
- Set and evangelize a 2–3 year vision for Klaviyo’s Enterprise platform that delivers scalability, flexibility, and enterprise-grade governance while preserving ease of use.
- Translate company goals into clear OKRs and roadmaps that accelerate Enterprise adoption, retention, and ARR growth.
- Represent the voice of large, global customers in strategic product discussions.
- B2C CRM for Enterprise: Deliver capabilities that unify customer data across channels, enable real-time personalization, and support global data governance and compliance.
- Collaborate deeply with Engineering, Design, Sales, Solutions, Customer Success, Security, and Legal to deliver cohesive enterprise experiences.
- Lead roadmap reviews, facilitate strategic tradeoffs, and ensure alignment across teams.
- Act as a central point of coordination for enterprise commitments from RFP support and security reviews through onboarding and long-term success.
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
What You Bring:
- 12+ years of experience in Product Management with significant exposure to Enterprise SaaS products.
- Proven success leading enterprise-grade or platform products such as CRM, marketing automation, customer data platforms, analytics, data infrastructure, or AI-driven systems.
- Direct experience supporting large enterprise customers (e.g., Fortune 1000), not just SMB or self-serve products.
- Strong intuition for what drives enterprise purchasing decisions: trust, compliance, scalability, configurability, integrations, and roadmap credibility.
- Hands-on experience partnering with Sales, Solutions Engineering, and Customer Success on enterprise deals.
- Comfortable discussing system architecture, data models, APIs, integrations, data flows, and security standards with engineering teams.
- Experience working on products with complex data infrastructure, distributed systems, or significant integration dependencies.
- Proven ability to influence and lead across Product, Engineering, GTM, Security, and Legal without direct authority.
- Track record of translating enterprise customer needs into clear product requirements, thoughtful tradeoffs, and scalable platform solutions.
- Strong communication and storytelling skills, with the ability to align diverse teams around shared priorities.
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Product Managers at Klaviyo are builders with sharp product sense, strong technical proficiency, and a relentless focus on outcomes. They own work from vision to execution, driving meaningful value for customers and the business. This role is ideal for someone who thrives in complexity, moves quickly, and balances urgency with thoughtful execution, while influencing across the organization and with senior leadership. Please note this is a hybrid role that requires 3 days/week in our London office. Fully remote candidates will not be considered at this time.
As a Product Manager for the International SMS team, you’ll be responsible for expanding Klaviyo SMS and RCS offerings internationally. With a strong international SMS offering and newly launched RCS product, this Product Manager will lead Klaviyo in continuing to grow internationally. You’ll work closely with your own engineering team, design, other PMs on related teams and other stakeholders to influence our expansion plans and to ensure we successfully launch in each country including phone number management, compliance needs and go-to-market considerations. You will also monitor changes in these countries as they happen to ensure we are on top of how we need to adapt to changing regulations and practices.
SMS is a fast-growing part of Klaviyo’s business and this is an opportunity to be a critical part of that growth. The PM for this role will own and define the strategy and roadmap for this product area to help shape the future of this work.
You’ll report to the Group Product Manager, Mobile Platform.
How You’ll Make a Difference
- Drive strategy for a large and complex product area, defining success and prioritizing the most significant opportunities in line with company goals.
- Adapt strategy as you learn, knowing when to start, scale, or stop investments.
- Partner with engineering, design, and analytics to set vision, build a roadmap, and deliver against goals while clearing blockers and strengthening team health.
- Lead with technical proficiency—deeply understanding how things work to guide complex initiatives and improve developer and customer experience
- Accelerate velocity in zero-to-one product areas by fostering rapid experimentation, reducing ambiguity, and shortening cycle times
- Build alignment across adjacent teams by identifying dependencies and creating shared strategies. Use customer insights, data, and market analysis to inform product decisions and shape broader organizational strategy. Spend a lot of time with customers to develop deep empathy and insights, which you’ll build into your product roadmap.
- Demonstrate leadership by pulling together people across functions, setting the pace, and inspiring the team—even amidst complexity at scale
- Elevate product craft and intuition, balancing strategic thinking with a builder’s mindset to transform workflows with AI at the center
Who you are
- 1-3 years of product management experience in B2B and/or eCommerce
- Strong technical intuition, customer empathy, and data-informed decision-making
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo