About Klaviyo

Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable like never before. We see innovators building incredible businesses every day using Klaviyo's platform, and we're here to make sure they have everything they need to succeed. We're a company that puts customers first, leads with curiosity, and builds with velocity.

We're looking for people who are excited about solving hard problems, who thrive in a fast-paced environment, and who want to make a meaningful impact on how businesses grow.

About the Role

We're looking for a Director of Security Risk and Trust who breaks the mold of traditional compliance leadership. This isn't a role where you'll spend your days pushing spreadsheets and chasing attestation deadlines—this is a role where you'll engineer solutions to governance and compliance challenges at scale, build systems that make security and trust a competitive advantage, and lead a team that operates at the intersection of security engineering, risk management, and regulatory compliance.

You'll own the strategy and execution of Klaviyo's Risk and Trust program, partnering deeply with Engineering, Product, Legal, IT, and business teams to embed compliance and risk management into how we build and operate—not bolt it on after the fact. You'll bring a strong technical foundation and an engineering mindset to everything you do, from designing automated compliance pipelines to developing governance frameworks for AI/ML systems. You'll need to be as comfortable reading Terraform configs and reviewing architecture diagrams as you are presenting risk posture to executive leadership.

This role reports to the CISO and is a critical member of the Security leadership team.

How You'll Make a Difference

Build and Own the Risk and Trust Strategy

• Define and execute a forward-looking strategy that scales with Klaviyo's growth, product evolution, and expansion into new markets and regulated industries
• Develop a risk management program that quantifies and communicates risk in terms the business can act on—not just heat maps, but data-driven models that inform real decisions
• Own the compliance roadmap across frameworks including ISO 27001, ISO 42001, ISO 27017, ISO 27018, SOC 2 Type II, HIPAA, GDPR, CCPA/CPRA, and emerging AI governance regulations, identifying where frameworks overlap and engineering unified control sets rather than duplicating effort
• Translate regulatory and compliance requirements into clear, actionable engineering requirements that development teams can implement without ambiguity

Engineer Solutions, Don't Just Document Them

• Build and maintain compliance-as-code infrastructure—automated evidence collection, continuous control monitoring, and policy-as-code implementations that reduce manual toil and increase assurance
• Design and implement tooling and integrations (leveraging APIs, scripting, and orchestration platforms) that connect GRC workflows with engineering systems (CI/CD pipelines, cloud infrastructure, identity platforms, etc.)
• Partner with Engineering and Platform teams to embed security and compliance controls directly into the software development lifecycle, infrastructure provisioning, and deployment pipelines without introducing toil or friction
• Evaluate, select, and optimize platforms and technologies, building automation that turns compliance from a periodic exercise into a continuous, real-time capability

Lead AI Security Governance

• Develop and implement a comprehensive AI/ML governance framework aligned with ISO 42001, the EU AI Act, NIST AI RMF, and emerging global AI regulations
• Partner with ML/AI and Data Science teams to establish security and compliance guardrails for model development, training data governance, model monitoring, and responsible AI deployment
• Conduct and oversee risk assessments specific to AI/ML systems, including risks related to data poisoning, model integrity, bias, prompt injection, and supply chain threats in the AI ecosystem
• Stay ahead of the rapidly evolving AI regulatory landscape and proactively position Klaviyo's governance posture to meet or exceed emerging requirements

Drive Cross-Functional Impact

• Partner with Product and Engineering leadership to ensure security and compliance are built into product design from day one—acting as a trusted technical advisor, not a blocker
• Collaborate with Legal and Privacy teams to operationalize regulatory requirements and ensure alignment between legal interpretation and technical implementation
• Work with Sales, Customer Success, and Trust teams to support customer-facing security and compliance needs, including customer audits, security questionnaires, and trust documentation
• Engage with executive leadership and the Board to communicate risk posture, compliance status, and strategic GRC investments in clear, business-relevant terms

Get Your Hands Dirty

• Roll up your sleeves and do the work—conduct technical risk assessments, review architecture designs, write automation scripts, troubleshoot control gaps, and dive into the details when it matters
• Personally lead critical compliance initiatives, audit responses, and incident-driven governance activities when the stakes are high
• Maintain deep technical currency by staying hands-on with cloud platforms (AWS, GCP, Azure), infrastructure-as-code tools, security tooling, and modern software development practices

What We're Looking For

Must-Haves

• 10+ years of experience in security, governance, risk, and compliance, with at least 5 years in a leadership role building and scaling programs at high-growth technology or SaaS companies
• Strong engineering and technical foundation—you've written code (Python, Go, or similar), built automation, worked in cloud-native environments, and can engage deeply with engineering teams on technical design and implementation
• Deep expertise across multiple compliance frameworks including ISO 27001, ISO 42001, ISO 27017, ISO 27018, SOC 2, HIPAA, GDPR, and SOX IT controls, with a demonstrated ability to rationalize and unify controls across overlapping frameworks
• Demonstrated experience in AI/ML security and governance, including familiarity with AI-specific risk frameworks, responsible AI principles, and the unique security challenges of machine learning systems
• Hands-on experience with cloud infrastructure and security (AWS strongly preferred), including understanding of IAM, networking, encryption, logging/monitoring, and infrastructure-as-code (Terraform, CloudFormation, etc.)
• Proven ability to build compliance-as-code and automated GRC capabilities, including evidence collection automation, continuous monitoring, and integration with engineering toolchains
• Exceptional cross-functional leadership skills—you've successfully partnered with Engineering, Product, Legal, and executive stakeholders to drive security and compliance outcomes without relying on authority alone
• Experience managing external audits and regulatory examinations end-to-end, with a track record of clean results and efficient audit processes

Strong communication skills with the ability to translate complex technical and regulatory concepts for diverse audiences—from engineers to board members

About the team:

Klaviyo’s global corporate Information Technology (IT) team is responsible for providing technology systems, administration, and support to Klaviyos around the world. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. The IT Team solves problems using technology and provides Klaviyo’s continued scalability and sustainable employee growth in a rapidly evolving environment.

The IT Systems team is primarily responsible for SaaS systems administration and end-to-end lifecycle management, building automation, and engineering solutions for both other internal teams and the business. The IT Systems team is highly collaborative, working closely with the IT Searchbar team — our end-user support team — as well as with our Security, Risk, and Trust teams and the broader Engineering department. 

About the role:

As a Lead IT Systems Engineer on the IT Systems team, you will lead the design, implementation, and maintenance of our enterprise SaaS systems. You will spearhead projects that range from SSO/SCIM implementations to complex multi-tool integrations and automations, with a focus on scalability and efficiency. You'll collaborate closely with operations, engineering, and the IT Searchbar team to ensure seamless system performance and act as a technical escalation point for system-related issues. 

How you’ll have an impact

• You’ll mentor team members to grow and develop in their careers and help increase their scope and impact throughout their tenure at Klaviyo. 
• Both give and receive meaningful feedback focusing on empathy, curiosity, and investment in growth.
• Establish team standards, implement frameworks for intake and prioritization of projects and tasks, and establish and monitor objectives and key results (OKRs).
• Partner with the stakeholders to build, maintain, and improve tooling/infrastructure and documentation that helps meet the business needs for today and the future.
• Collaborate with IT and internal teams to automate and improve workflows, implement and enhance escalation processes, and drive IT initiatives.
• Implement new processes, and evaluate and improve existing processes.

Must-Haves (Non-Negotiables):

• A minimum of five years' experience in systems engineering within fast-paced and result-driven environments.
• Proven track record of defining problem statements, managing technical projects, collaborating with stakeholders, and delivering impactful results.
• Extensive experience in Identity Access Management (IAM), including IdP configuration, management, and maintenance (Okta or Azure experience is preferred).
• Strong experience working with enterprise-scale networking topics, including routing, DNS, and building and maintaining multiple global office networks and VPNs.
• Demonstrated proficiency in understanding and integrating Large Language Models (LLMs) or other AI technologies into enterprise systems for automation or process improvement.
• Deep technical knowledge in at least one additional domain: corporate security, endpoint management (Jamf, Intune, or equivalent), cloud infrastructure (GCP, AWS, or Azure), or enterprise SaaS administration(Atlassian,Google Workspace,etc).
• Strong experience in automating workflows and repetitive tasks using scripting (Bash, Powershell, or Python). Python is preferred, and AWS Lambda function experience is a plus. Familiarity with infrastructure-as-code tools (Terraform or Ansible) is a bonus.
• Knowledgeable in vendor management and IT budget management.
• Participation in an after-hours on-call rotation with the IT Systems team is required for site specific or business blocking issues.

Nice-to-Haves:

• IAM & Automation: Design and implement automated security, specializing in Okta Workflows (or similar) for user lifecycle and access/auditing.
• Systems Engineering (High-Growth): Experienced in managing/scaling critical infrastructure in agile, fast-paced SaaS/tech environments; champions security and scalability.
• API Integration: Build custom tools and leverage APIs (RESTful, OAuth 2.0/OpenID Connect) for secure, automated integration of corporate systems.
• Cloud Security (AWS/GCP): Deep, hands-on experience securing and managing AWS and GCP core infrastructure, including:
• Networking/Compute: VPC, EC2, Security Groups/Firewalls, ACLs.
• IAM: Defining and managing least-privilege roles (user, group, service).

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

About the Role

Klaviyo is building the operating system for consumer businesses. Behind every sales motion, every account handoff, and every renewal is a product ecosystem that either accelerates or constrains growth. This role exists to ensure our GTM Sales systems are an accelerant.

The Product Owner for GTM Sales Systems (Accounts & Opportunities) is a strategic and executional leader who owns the product vision, roadmap, and delivery for how Klaviyo manages its most foundational sales domains: Accounts and Opportunities. You will define how sellers interact with account data, how opportunity workflows drive deal velocity, and how the systems and processes that underpin these domains evolve to meet the demands of a rapidly scaling enterprise GTM motion. The platform today is Salesforce, but the thinking is not constrained by any single tool. You are designing the right experience and architecture first, then determining how to deliver it.

This is not a systems administration role. You are a product owner who happens to operate in the GTM technology space. You will write product requirements, define success metrics, drive discovery, own sprint prioritization, and deliver outcomes that move business KPIs. Critically, you will approach every workflow with an AI-first mindset: mapping processes, categorizing what should be human-led versus AI-augmented versus AI-automated, and redesigning how work gets done rather than layering AI onto broken processes. You report into the GTS Product Owner team, which sits within the CIO organization and is accountable for product strategy across all GTM business systems.

Who You Are

You think in systems, not tickets. You see an Account and think about data architecture, seller workflows, and downstream analytics. You see an Opportunity and think about pipeline velocity, conversion rates, and forecast accuracy. When you encounter a manual process, your instinct is to ask whether AI should be doing this, not how to make the manual version faster. You are equally comfortable presenting a product vision to a CRO and writing acceptance criteria for a sprint. You have deep CRM expertise, but you do not let any single platform define the boundaries of your product thinking.

What You Will Own

• Product Vision & Roadmap
• Discovery & Requirements
• Execution & Delivery
• Data Architecture & Quality
• Stakeholder Partnership

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

We have an incredible team at Klaviyo - collaborative, diverse, fun - and we won’t settle for less. We’re looking for a Manager, People Technology to join our team. This is equal parts systems thinker, problem solver, and leader. 

If you like untangling messy processes, building smarter systems, and improving user experiences, you’ll thrive here. This role will report directly to the Senior Manager, People Technology and play a key part in shaping how People Technology supports Klaviyo employees globally through thoughtful system design, strong team leadership, and a focus on leveraging AI to drive smarter, more scalable solutions.

What you’ll do:

Own your domain

• Be the go-to owner for your Workday modules
• Utilize your team to configure, optimize, and continuously improve how these modules work together
• Drive enhancements, releases, and fixes, not just maintain the status quo
• Heavy focus on improving the end user experience (employee, manager & stakeholder personas)
• Manage and drive projects end-to-end, anticipating changing requirements along the way
• Responsible for SOX compliance deliverables including recurring and ad hoc audit processes

Connect the dots

• Work across People, IT, Finance, and other stakeholders to solve problems end-to-end not just the immediate task in front of you
• Translate business needs into smart Workday or AI forward solutions (and vice versa)
• Partner with Integrations and follow the data across systems

Drive smarter processes

• Identify what’s manual, broken, or overly complex and fix it
• Build workflows that actually reflect how and where people work
• With strong AI resources at your fingertips, think differently about how to solve problems and push beyond traditional approaches

Be a strong leader

• Coach and mentor team members, helping them grow both technically and in how they partner with the business
• Set clear priorities and create structure in a space that can get complex quickly
• Balance hands-on work with leadership; knowing when to dive into the details and when to step back and guide
• Drive accountability and ownership across the team without micromanaging
• Build strong relationships with stakeholders and establish trust as a reliable, strategic partner
• Create clarity out of ambiguity, helping the team navigate shifting priorities and evolving business needs
• Establish scalable processes, documentation, and support models that set the team up for long-term success

Who You Are:

• 6+ years in the Workday ecosystem, with strong understanding across functional modules
• Deep experience with at least 3 Workday modules
• Greenhouse experience a plus 
• Comfortable owning systems end-to-end, from configuration to rollout to optimization
• A self-starter who thrives in ambiguity and can lead complex projects with high autonomy
• Strong cross-functional partner,  you can work just as well with engineers as with HRBPs
• A builder mindset: you don’t just maintain systems, you improve them
• AI-forward mindset
• Curious and proactive about how AI can improve People systems and operations
• Comfortable experimenting with AI to automate workflows, improve data quality, and reduce manual work
• Able to spot practical use cases (not just hype) and bring them into day-to-day processes
• Experience supporting global HR technology across multiple countries, with an understanding of regulatory requirements
• Experience in a public company environment, with compliance and controls in mind
• Strong project management and communication skills — able to tailor messaging across executive and project audiences
• Highly organized with strong attention to detail

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

At Klaviyo, we believe building a great company starts with building a great team. We welcome candidates from a wide range of backgrounds and experiences and value potential as much as direct experience.

Klaviyo is a leading marketing automation and customer data platform built for B2C businesses. Since going public in 2023, we’ve been scaling rapidly and investing in the systems and infrastructure that power our next phase of growth. This is a high-impact opportunity to lead the transformation of Klaviyo’s Sales technology foundation as we evolve into a multi product, global platform and expand into enterprise and complex sales motions.

About the Team

The Sales Technology Systems team is part of Global Technology Solutions (GTS) and is responsible for the systems, data, and workflows that power Klaviyo’s go-to-market engine.

The team partners closely with Sales, Revenue Operations, Finance Technology, and Data to deliver scalable, reliable, and insight-driven solutions. Core areas of ownership include Salesforce, CPQ, sales workflows, and integrations across the quote-to-cash lifecycle.

This role reports to the VP of GTM Systems and leads a growing team of managers, analysts, and engineers.

What You’ll Do

Own the Sales Technology vision and roadmap

• Define and execute a multi-year strategy for Klaviyo’s Sales technology ecosystem aligned to revenue growth and enterprise expansion
• Operate with urgency and high accountability, driving fast, high-quality execution in a rapidly evolving environment
• Translate business priorities into a clear, scalable systems roadmap across Salesforce, CPQ, and GTM tooling

Lead and scale a high-performing team

• Inspire and align the team around a clear vision while driving a culture of accountability, speed, and continuous improvement
• Manage and develop a team of managers and individual contributors across analysts and engineers
• Attract, retain, and develop top talent while building a culture of ownership, speed, and high standards
• Establish clear ownership, operating rhythms, and delivery standards to drive consistent, high-quality outcomes

Build and scale core GTM systems

• Define long-term system architecture and make build vs buy decisions that balance speed, scalability, and maintainability
• Design and implement data models, workflows, and automation that support a growing enterprise sales motion
• Improve system reliability, data quality, and overall platform trust

Deliver CPQ and order-to-cash capabilities

• Lead the development and evolution of Klaviyo’s CPQ capabilities to support complex, enterprise deals
• Partner with Finance Technology to enable seamless, end-to-end quote-to-cash processes, including global and multi-currency requirements
• Design systems that support international growth including localization, compliance, and regional sales processes

Drive automation and AI to increase sales productivity

• Champion an AI-first approach to Sales Technology, rethinking workflows, systems, and productivity through automation and intelligence
• Identify and deliver AI and automation use cases that reduce manual work and increase selling time
• Equip AEs, BDRs, and sales teams with better insights, workflows, and tools

Partner cross-functionally to deliver impact

• Act as a strategic partner to Sales, Revenue Operations, Finance, and Data leaders
• Ensure tight alignment across systems, processes, and data to support business outcomes
• Represent Sales Technology in planning, roadmap, and cross-functional initiatives

Who You Are

You are a transformational leader operating at the intersection of technology and revenue, combining deep systems expertise with a strong sense of ownership and urgency. You’ve built and scaled Sales or GTM systems in high-growth environments and know how to translate business needs into durable, high-impact solutions.

Core experience:

• 12–15+ years in Sales/GTM systems, business systems, or enterprise applications in a SaaS or technology company
• 5+ years leading teams, including managers, across Salesforce and related GTM systems
• Experience scaling systems through major company inflection points such as moving upmarket, adding new products, or expanding globally
• Deep expertise in Salesforce architecture, data models, workflows, and integrations
• Experience supporting enterprise, sales-led motions (AEs, BDRs, inside sales)

Preferred experience:

• Experience building or scaling CPQ and complex quote-to-cash workflows
• Strong understanding of how Sales systems integrate with Finance and data platforms
• Experience driving automation and AI-enabled workflows within Sales

You’ll thrive here if you:

• Operate effectively in fast paced environments with ambiguity and competing priorities
• Think in systems, not just tools
• Balance strategic vision with hands-on execution
• Operate with high agency and accountability, taking ownership of outcomes end to end
• Focus on enabling sellers to spend more time with customers
• Build strong partnerships across technical and business teams

Why This Role

This is a critical leadership role at a pivotal moment for Klaviyo. You will lead the transformation of our Sales technology ecosystem, enabling our go-to-market teams to operate at scale and accelerating our expansion into enterprise and global markets.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

At Klaviyo, we believe building a great company starts with building a great team. We welcome candidates from a wide range of backgrounds and experiences and value potential as much as direct experience.

Klaviyo is a leading marketing automation and customer data platform built for B2C businesses. Since going public in 2023, we’ve been scaling rapidly and investing in the systems and infrastructure that power our next phase of growth. This is a high-impact opportunity to lead the transformation of Klaviyo’s Sales technology foundation as we evolve into a multi product, global platform and expand into enterprise and complex sales motions.

About the Team

The Sales Technology Systems team is part of Global Technology Solutions (GTS) and is responsible for the systems, data, and workflows that power Klaviyo’s go-to-market engine.

The team partners closely with Sales, Revenue Operations, Finance Technology, and Data to deliver scalable, reliable, and insight-driven solutions. Core areas of ownership include Salesforce, CPQ, sales workflows, and integrations across the quote-to-cash lifecycle.

This role reports to the VP of GTM Systems and leads a growing team of managers, analysts, and engineers.

What You’ll Do

Own the Sales Technology vision and roadmap

• Define and execute a multi-year strategy for Klaviyo’s Sales technology ecosystem aligned to revenue growth and enterprise expansion
• Operate with urgency and high accountability, driving fast, high-quality execution in a rapidly evolving environment
• Translate business priorities into a clear, scalable systems roadmap across Salesforce, CPQ, and GTM tooling

Lead and scale a high-performing team

• Inspire and align the team around a clear vision while driving a culture of accountability, speed, and continuous improvement
• Manage and develop a team of managers and individual contributors across analysts and engineers
• Attract, retain, and develop top talent while building a culture of ownership, speed, and high standards
• Establish clear ownership, operating rhythms, and delivery standards to drive consistent, high-quality outcomes

Build and scale core GTM systems

• Define long-term system architecture and make build vs buy decisions that balance speed, scalability, and maintainability
• Design and implement data models, workflows, and automation that support a growing enterprise sales motion
• Improve system reliability, data quality, and overall platform trust

Deliver CPQ and order-to-cash capabilities

• Lead the development and evolution of Klaviyo’s CPQ capabilities to support complex, enterprise deals
• Partner with Finance Technology to enable seamless, end-to-end quote-to-cash processes, including global and multi-currency requirements
• Design systems that support international growth including localization, compliance, and regional sales processes

Drive automation and AI to increase sales productivity

• Champion an AI-first approach to Sales Technology, rethinking workflows, systems, and productivity through automation and intelligence
• Identify and deliver AI and automation use cases that reduce manual work and increase selling time
• Equip AEs, BDRs, and sales teams with better insights, workflows, and tools

Partner cross-functionally to deliver impact

• Act as a strategic partner to Sales, Revenue Operations, Finance, and Data leaders
• Ensure tight alignment across systems, processes, and data to support business outcomes
• Represent Sales Technology in planning, roadmap, and cross-functional initiatives

Who You Are

You are a transformational leader operating at the intersection of technology and revenue, combining deep systems expertise with a strong sense of ownership and urgency. You’ve built and scaled Sales or GTM systems in high-growth environments and know how to translate business needs into durable, high-impact solutions.

Core experience:

• 12–15+ years in Sales/GTM systems, business systems, or enterprise applications in a SaaS or technology company
• 5+ years leading teams, including managers, across Salesforce and related GTM systems
• Experience scaling systems through major company inflection points such as moving upmarket, adding new products, or expanding globally
• Deep expertise in Salesforce architecture, data models, workflows, and integrations
• Experience supporting enterprise, sales-led motions (AEs, BDRs, inside sales)

Preferred experience:

• Experience building or scaling CPQ and complex quote-to-cash workflows
• Strong understanding of how Sales systems integrate with Finance and data platforms
• Experience driving automation and AI-enabled workflows within Sales

You’ll thrive here if you:

• Operate effectively in fast paced environments with ambiguity and competing priorities
• Think in systems, not just tools
• Balance strategic vision with hands-on execution
• Operate with high agency and accountability, taking ownership of outcomes end to end
• Focus on enabling sellers to spend more time with customers
• Build strong partnerships across technical and business teams

Why This Role

This is a critical leadership role at a pivotal moment for Klaviyo. You will lead the transformation of our Sales technology ecosystem, enabling our go-to-market teams to operate at scale and accelerating our expansion into enterprise and global markets.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

About the Role

Klaviyo is building the operating system for consumer businesses. Behind every sales motion, every account handoff, and every renewal is a product ecosystem that either accelerates or constrains growth. This role exists to ensure our GTM Sales systems are an accelerant.

The Product Owner for GTM Sales Systems (Accounts & Opportunities) is a strategic and executional leader who owns the product vision, roadmap, and delivery for how Klaviyo manages its most foundational sales domains: Accounts and Opportunities. You will define how sellers interact with account data, how opportunity workflows drive deal velocity, and how the systems and processes that underpin these domains evolve to meet the demands of a rapidly scaling enterprise GTM motion. The platform today is Salesforce, but the thinking is not constrained by any single tool. You are designing the right experience and architecture first, then determining how to deliver it.

This is not a systems administration role. You are a product owner who happens to operate in the GTM technology space. You will write product requirements, define success metrics, drive discovery, own sprint prioritization, and deliver outcomes that move business KPIs. Critically, you will approach every workflow with an AI-first mindset: mapping processes, categorizing what should be human-led versus AI-augmented versus AI-automated, and redesigning how work gets done rather than layering AI onto broken processes. You report into the GTS Product Owner team, which sits within the CIO organization and is accountable for product strategy across all GTM business systems.

Who You Are

You think in systems, not tickets. You see an Account and think about data architecture, seller workflows, and downstream analytics. You see an Opportunity and think about pipeline velocity, conversion rates, and forecast accuracy. When you encounter a manual process, your instinct is to ask whether AI should be doing this, not how to make the manual version faster. You are equally comfortable presenting a product vision to a CRO and writing acceptance criteria for a sprint. You have deep CRM expertise, but you do not let any single platform define the boundaries of your product thinking.

What You Will Own

• Product Vision & Roadmap
• Discovery & Requirements
• Execution & Delivery
• Data Architecture & Quality
• Stakeholder Partnership

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

At Klaviyo, the ARIA (Applications, Resources, Intelligence, and Automations) team is building the AI systems that transform how our employees work. We are looking for a Senior AI Engineer to design, build, and scale production-grade LLM integrations and AI-powered automation tools from the ground up. This role sits at the intersection of applied AI research and full-stack software engineering. You will own everything from LLM integration architecture and RAG system design to CI/CD pipeline management and production observability. If you want to build AI that real people use at scale every day, this is the role for you.

You will report into the Director of AI and App Engineering and ….

How you’ll make a difference:

• Design and build LLM-powered applications: Architect and develop production-grade systems leveraging large language models (GPT-4, Claude, Mistral, Llama) for internal automation, knowledge retrieval, and intelligent workflow assistance.
• Build and maintain AI integration pipelines: Design robust, scalable API integrations between AI models and internal systems such as HRIS, ticketing, CRM, and knowledge bases, ensuring reliability, low latency, and high availability.
• Develop full-stack AI features end-to-end: Own the complete development of AI features across the stack from backend model orchestration and API layers to frontend interfaces that make AI accessible to non-technical employees.
• Architect and manage CI/CD pipelines for AI systems: Build and maintain automated deployment pipelines for AI models and services, including model evaluation frameworks, A/B testing infrastructure, and safe rollout strategies.
• Implement RAG and retrieval systems: Design and build retrieval-augmented generation systems grounded in Klaviyo internal knowledge, ensuring accuracy, relevance, and up-to-date responses at scale.
• Evaluate and fine-tune AI models: Lead benchmarking, evaluation, and fine-tuning of foundation models for Klaviyo use cases, including prompt engineering and parameter-efficient fine-tuning techniques.
• Establish AI engineering best practices: Define coding standards, testing frameworks, and architectural patterns for AI development at Klaviyo, enabling the team to ship reliable AI features consistently.
• Build AI observability and monitoring tooling: Instrument AI systems with latency monitoring, output quality evaluation, hallucination detection, cost dashboards, and production alerting.
• Collaborate with Product and Data Science: Work closely with PMs, data scientists, and ML engineers to translate requirements into technical implementations, maintaining a tight feedback loop between experimentation and production.
• Drive security and compliance in AI systems: Ensure AI integrations follow data privacy best practices, implement guardrails for sensitive data handling, and maintain compliance with Klaviyo security and governance standards.

Who you are: 

• 3+ years of software engineering experience, with at least 2 years focused on building AI, ML, or LLM-powered systems in production.
• Deep expertise with large language models such as OpenAI, Anthropic, Mistral, or Llama, and experience integrating them into production applications via API.
• Strong full-stack engineering skills across Python (FastAPI, Flask, or Django) and TypeScript or JavaScript, with experience in modern frontend frameworks.
• Proven experience designing and building CI/CD pipelines for software or ML systems using tools such as GitHub Actions, Jenkins, or CircleCI.
• Experience with RAG systems, vector databases (Pinecone, Weaviate, pgvector), and embedding models.
• Proficiency with cloud infrastructure (AWS, GCP, or Azure), containerization (Docker, Kubernetes), and infrastructure-as-code tools such as Terraform or Pulumi.
• Experience with prompt engineering, model evaluation frameworks, and LLM observability tools such as LangSmith or Weights and Biases.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

At Klaviyo, the ARIA (Applications, Resources, Intelligence, and Automations) team is building the AI systems that transform how our employees work. We are looking for a Senior AI Engineer to design, build, and scale production-grade LLM integrations and AI-powered automation tools from the ground up. This role sits at the intersection of applied AI research and full-stack software engineering. You will own everything from LLM integration architecture and RAG system design to CI/CD pipeline management and production observability. If you want to build AI that real people use at scale every day, this is the role for you.

You will report into the Director of AI and App Engineering and ….

How you’ll make a difference:

• Design and build LLM-powered applications: Architect and develop production-grade systems leveraging large language models (GPT-4, Claude, Mistral, Llama) for internal automation, knowledge retrieval, and intelligent workflow assistance.
• Build and maintain AI integration pipelines: Design robust, scalable API integrations between AI models and internal systems such as HRIS, ticketing, CRM, and knowledge bases, ensuring reliability, low latency, and high availability.
• Develop full-stack AI features end-to-end: Own the complete development of AI features across the stack from backend model orchestration and API layers to frontend interfaces that make AI accessible to non-technical employees.
• Architect and manage CI/CD pipelines for AI systems: Build and maintain automated deployment pipelines for AI models and services, including model evaluation frameworks, A/B testing infrastructure, and safe rollout strategies.
• Implement RAG and retrieval systems: Design and build retrieval-augmented generation systems grounded in Klaviyo internal knowledge, ensuring accuracy, relevance, and up-to-date responses at scale.
• Evaluate and fine-tune AI models: Lead benchmarking, evaluation, and fine-tuning of foundation models for Klaviyo use cases, including prompt engineering and parameter-efficient fine-tuning techniques.
• Establish AI engineering best practices: Define coding standards, testing frameworks, and architectural patterns for AI development at Klaviyo, enabling the team to ship reliable AI features consistently.
• Build AI observability and monitoring tooling: Instrument AI systems with latency monitoring, output quality evaluation, hallucination detection, cost dashboards, and production alerting.
• Collaborate with Product and Data Science: Work closely with PMs, data scientists, and ML engineers to translate requirements into technical implementations, maintaining a tight feedback loop between experimentation and production.
• Drive security and compliance in AI systems: Ensure AI integrations follow data privacy best practices, implement guardrails for sensitive data handling, and maintain compliance with Klaviyo security and governance standards.

Who you are: 

• 3+ years of software engineering experience, with at least 2 years focused on building AI, ML, or LLM-powered systems in production.
• Deep expertise with large language models such as OpenAI, Anthropic, Mistral, or Llama, and experience integrating them into production applications via API.
• Strong full-stack engineering skills across Python (FastAPI, Flask, or Django) and TypeScript or JavaScript, with experience in modern frontend frameworks.
• Proven experience designing and building CI/CD pipelines for software or ML systems using tools such as GitHub Actions, Jenkins, or CircleCI.
• Experience with RAG systems, vector databases (Pinecone, Weaviate, pgvector), and embedding models.
• Proficiency with cloud infrastructure (AWS, GCP, or Azure), containerization (Docker, Kubernetes), and infrastructure-as-code tools such as Terraform or Pulumi.
• Experience with prompt engineering, model evaluation frameworks, and LLM observability tools such as LangSmith or Weights and Biases.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

HYBRID in San Francisco

At Klaviyo, we know that building a great company starts with building a great team. We welcome candidates from a wide range of backgrounds and experiences, and we care as much about your trajectory and potential as we do about direct, one‑to‑one matches with every requirement.

About the team

Klaviyo went public in 2023 and is scaling fast. This is a rare chance to architect the Finance systems foundation for a company at this inflection point.The Finance Technology Systems team is part of G&A Systems within Global Technology Solutions (GTS). This group designs, operates, and continually improves the applications and workflows that power how Klaviyo manages money, risk, and financial reporting at scale.

The team partners closely with Finance, Accounting, Tax, Treasury, FP&A, Procurement, and Internal Audit, as well as adjacent technology teams like Corporate IT, Data, and GTM Systems, to ensure our back‑office stack is reliable, well‑integrated, compliant, and ready for a public, AI‑forward SaaS business. We own the roadmap, health, and governance of platforms including our ERP and financial systems (e.g., NetSuite/Oracle), procure‑to‑pay (e.g., Coupa), revenue and billing systems, and related integrations and automation.

This role reports to the Senior Director, G&A Systems and leads the team responsible for Finance Technology Solutions across Klaviyo.

What You'll Do

As the Head of Finance Technology Systems, you will be the accountable technology leader for Klaviyo’s Finance application landscape and core financial workflows. You will define and execute the multi‑year vision for our Finance systems, lead a high‑performing team, and partner with senior Finance and GTS leaders to deliver automation, control, and insight across our procure‑to‑pay, record‑to‑report, and order‑to‑cash processes.

Own the Finance systems vision and roadmap

• Define and maintain the multi‑year strategy and roadmap for Klaviyo’s Finance technology stack (ERP, procure‑to‑pay, revenue and billing, treasury, close and reconciliation tooling), aligned to the CFO’s agenda and the company’s financial plan.
• Translate Finance, Accounting, Tax, and FP&A objectives into clear systems investments and sequencing, balancing foundational platform work with high‑impact automation and analytics use cases.

Lead and develop the Finance Technology team

• Manage and grow a team of application owners, business systems analysts, administrators, and integration specialists who collectively own the Finance systems portfolio and its integrations.
• Set clear expectations around domain ownership, service reliability, partnership with Finance stakeholders, and measurable business outcomes; build strong succession and leadership bench strength within the team.

Drive AI-native transformation across Finance 

• Lead Klaviyo's push to make Finance one of the most automated, insight-driven functions in the company. You'll identify and deliver high-value AI use cases across the Finance workflow. 
• You'll partner directly with Klaviyo's AI and data platform teams to embed AI into core Finance processes with clear guardrails, measurable productivity gains, and the rigor expected of a public company. This isn't a future-state vision, it's work already underway, and you'll own it.

Design and optimize core Finance processes and systems

• Partner with Controllership, FP&A, Tax, Treasury, and Procurement leaders to design and continuously refine end‑to‑end Finance workflows across procure‑to‑pay, record‑to‑report, and order‑to‑cash, ensuring systems and processes are tightly aligned.
• Ensure our ERP and Finance applications are configured, integrated, and operated to support accurate, timely close, scalable revenue and billing, and high‑quality financial data that downstream teams can trust.

Own SOX, controls, and audit readiness for Finance systems

• Own the design, implementation, and operation of IT General Controls (ITGCs) and other key controls across Finance applications, in partnership with Internal Audit, Security, and external auditors.
• Continually simplify and automate controls and evidence collection so audits are reliable and predictable, with fewer deficiencies and lower friction for Finance and GTS teams.

Manage the Finance systems portfolio and vendors

• Own the Finance systems portfolio budget (applications, services, and related programs), including vendor selection, contract evaluation, and ROI analysis for major investments.
• Rationalize overlapping tools, simplify the application landscape, and ensure Finance systems integrate cleanly with G&A, GTM, and data platforms.

Act as a strategic partner and communicator

• Serve as the primary technology partner for the CFO, Controller, and Finance leadership team on systems, data, and process topics; translate business strategy into clear technical decisions and trade‑offs.
• Represent Finance Technology Systems in executive forums, planning cycles, and cross‑functional initiatives, ensuring Finance needs are anticipated and built into wider GTS and company roadmaps.

Who You Are

You've spent your career at the intersection of Finance and technology and you've moved beyond just keeping systems running. You think in roadmaps, outcomes, and partnerships. You know what a well-run Finance technology function looks like, and you know how to build one.

You've led teams through real complexity: ERP transformations, SOX audits, billing system overhauls, or the messy work of integrating Finance systems across a growing company. You don't need a perfect environment to do great work, you create structure where there isn't any, and you bring Finance and engineering stakeholders along with you. Additionally, you use AI tools to accelerate exploration, shorten iteration cycles, and bring sharper ideas to the table.

Specifically, you likely bring:

• 15+ years in enterprise or business systems, with meaningful ownership of Finance technology at a tech or SaaS company
• 4+ years leading teams, including managers, responsible for ERP, procure-to-pay, revenue/billing, and financial close systems
• Deep, practical SOX ITGC experience and a clean track record working with Internal Audit and external auditors
• Fluency in ERP and Finance application architecture (NetSuite/Oracle, Coupa, or similar), integration patterns, and how Finance data flows across a modern tech stack
• A reputation as a trusted partner to Finance leadership; someone who translates complexity into clear decisions and earns credibility with CFOs, Controllers, and auditors alike

You'll especially thrive here if you've:

• Led Finance technology through an IPO, public-company readiness program, or major transformation
• Built or scaled AI and automation in Finance workflows - reconciliations, invoice processing, forecasting prep and can speak to what worked and what didn't
• Come up through Finance or Accounting earlier in your career and still enjoy going deep on the details when it matters

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Klaviyo is looking for a Senior Security Engineer to add to our growing Detection and Response (D&R) Team. This is a hands-on technical role that involves building and maintaining secure, reliable, and scalable detection and response systems to enhance our security observability capabilities. This role will also be responsible for participating in full end-to-end detection development and response lifecycle and support with threat response operations. As a Senior Security Engineer, you will have the opportunity to leverage your security and engineering skills to provide thought leadership, solve complex security challenges and ultimately improve Klaviyo’s overall security posture. 

How you will make a difference:

• Build systems that facilitate security observability for detection and response 
• Develop AI-first security systems to automate detection and response operations
• Onboard, normalize and optimize security logging data for large-scale data analysis, detection engineering, deployment of ML models, and efficient querying during incidents.
• Develop high-fidelity rule-based and/or ML-based detections as code
• Respond to security alerts, cyber threats, and security incidents 
• Drive end-to-end incident response investigations  
• Automate and codify detection and response workflows and processes
• Conduct ad-hoc threat hunts and be an active member of D&R on-call rotations 

We’d love to hear from you if you have:

• 5+ years of experience in software, security, and/or data engineering 
• Automation-first and AI-first approach for all work performed
• Experience with centralized logging, data lakes, and SIEM solutions
• Familiarity with large-scale data pipelines and data engineering techniques 
• Proficient in programming languages to automate / build (e.g., Python, Go or similar)
• Proven experience with git/GitHub and CI/CD automations 
• Familiarity with tactics, techniques, and procedures used by threat actors
• Experience being part of detection and response or incident response on-call 
• Strong passion for continuous learning and staying updated on evolving technology 
• Strong oral and written communication skills
• Team player with a strong, self-managing work ethic

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

London, UK (Hybrid: 3 days p/week in-office)

About the team:

An exciting opportunity within the Security Strategy and Governance (SSG) team whose mission is to ensure the safety and security of our customers, partners and Klaviyos as well as deliver best in class technology solutions, infrastructure and services. This is achieved by providing a robust and secure technology foundation to do great work. We solve problems using technology, embrace automation, and support Klaviyo's continued scalability and sustainable employee growth in a rapidly evolving environment.

The SSG team assists the Global Security Services (GSS) organization in developing and refining information security strategy, creating metrics and reporting, coordinating cross-functional projects, and strategically aligning global information security initiatives with the broader CISO vision. The SSG team is highly collaborative and cross-functional, working closely with various functions within the GSS team (namely Security Risk and Trust, Security Product and Development, Global Protection Services and Security Intelligence Operations), Global Technology Solutions (GTS) team and the broader Klaviyo organization.

About the role:

Your role will be a conduit between security reporting and supporting day‑to‑day security detection & response operations. Your main focus will be on building “source‑of‑truth” dashboards and metrics for the GSS organization; the rest of the time will also focus on triaging, enriching, and escalating security detections in partnership with the SIO team. The remit spans data engineering, business intelligence, security telemetry and operations so security leaders can make faster, better decisions on risk, reliability, and incident outcomes. 

​​Reporting & Analytics

Your role will be to design, implement and manage data analytics and reporting dashboards using strategic tooling and processes, ingesting data from a wide range of GSS organization’s key source systems through APIs and creating management level reports and having those published for company wide consumption. You’ll be responsible for managing the analytics and reporting dashboards in GSS and providing solutions to take us into the future using tools to create trusted, robust and reliable reports that’s easy to access and understand. You’ll work closely with security experts as well as other Klaviyo functions to understand the data, ensuring it’s accurate and governed.

Security Intelligence 

This role also necessitates a contribution to the Security Intelligence Operations team by supporting threat detection and response services. This is a hands-on role that involves triaging and responding to cyber threats and conducting investigations. As the individual develops and gains proficiency in this area, the scope of responsibilities will expand to include building detections, and contributing to threat hunts, digital forensics and incident response. As a member of the team, you will have the opportunity to work on complex security challenges and combat cyber threats specific to Klaviyo’s assets. 

How you’ll have an impact:

Reporting and Analytics

• Develop and own an effective and comprehensive reporting dashboard with visualizations, reports, and analysis that reflect the source of truth in terms of performance monitoring for the GSS organization.
• Collaborate with and support stakeholders across the GSS organization ensuring alignment on business metrics and source standardization.
• Enable automated and accurate reporting of GSS metrics in forums such as Monthly Projects and Services Meetings, PMO Reviews, Strategic Initiatives and Board Materials. 
• Support our GSS organization with analytical support to assist in data driven problem solving.

Security Intelligence

• Triage and respond to cyber threats, alerts and incidents.
• Perform host and network based log analysis in a cloud first environment.
• Leverage AI and/or build security tools to automate threat response tasks.
• Develop detailed post incident and investigation reports.
• Collaborate with detection engineers to identify threat detection use cases. 
• Work with engineering stakeholders to improve security posture post investigations.

Program & stakeholder leadership

• Identify potential risks based on trends and communicate those insights back to the organization.
• Support the management of strategic programs and initiatives and work with GSS to establish and align on business impact sizing.
• Stay up-to-date on industry trends, best practices, and emerging technologies in our competitive landscape.

Who you are:

• Proven 5+ years of experience as a business intelligence and data analytic (essential), preferably in the SaaS industry. 
• Extensive, demonstrable experience reading and writing complex SQL queries for data collection and analysis including using visualization platforms such as Tableau, Power BI, Apache Superset or similar (essential).
• Scripting experience using Python (web scrapping), dbt and bash (essential).
• Experience using or ingesting data from Splunk, Snowflake and other monitoring tools (essential).
• Experience using Atlassian Confluence and JIRA (essential). 
• Automation-first approach for all work performed (essential). 
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient (essential). 
• Experience of working with business areas to understand and interpret their requirements.
• Be curious, innovative, creative and agile, developing and championing new ideas, identifying opportunities, and learning fast along the way.
• Demonstrate initiative and commitment for results and the ability to set priorities and manage multiple initiatives.
• Strong time-management skills, with the ability to prioritize tasks, meet deadlines, and adapt to changing project requirements and timelines. 

Nice to have:

• 2+ years of hands-on security operations experience in cloud-native environments.
• Experience in triaging and responding to cyber threats, alerts, and incidents as well as log analysis, incident response and/or digital forensics.
• Experience securing cloud environments such as AWS, GCP, and/or Azure.
• Knowledge of security and IT frameworks such as NIST CSF, ISO 27001, SOC2, PCI-DSS.
• Experience using ASANA or any project management tools including creating integrations for reporting purposes. 
• Experience in information security and IT practices around services, cloud infrastructure, hosting and platforms.

#LI-Hybrid #LI-JW1

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

HYBRID in BOSTON  

At Klaviyo, we value the unique backgrounds, experiences, and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

About the team

Klaviyo’s global Corporate IT organization — part of Global Technology Solutions (GTS) — is responsible for the systems, services, and foundations that power how Klaviyos work every day. We provide secure, scalable, and reliable technology to Klaviyos around the world, ensuring they have the tools, access, and support they need to do their best work.

The Corporate IT leadership team owns the vision, strategy, and operations for our internal technology environment, including core infrastructure, identity and access, endpoint and office technology, collaboration platforms, and key enterprise applications. We partner closely with Engineering, Security, Risk & Trust, and business functions like Finance, People, and Legal to deliver a seamless, secure, and modern employee technology experience globally.

What You'll Do

As the Director, Corporate IT, you will lead the strategy and execution of Klaviyo’s internal technology environment. You will be responsible for the end‑to‑end health of our corporate stack — from identity and endpoint management to collaboration tools, office technology, and core enterprise systems used across the company.

You will define and drive the roadmap for Corporate IT, lead a multi‑disciplinary team of managers and senior ICs, and ensure our internal technology foundation is secure, reliable, compliant, and ready to scale. You’ll partner with leaders across the business to support company growth, enable an AI‑native workforce, and continually improve the employee experience through automation, self‑service, and modern IT practices.

Own the Corporate IT vision and roadmap

• Define and maintain the multi‑year strategy for Klaviyo’s corporate technology stack, covering infrastructure, identity and access, endpoint and office technology, collaboration, and enterprise applications.
• Align Corporate IT initiatives with company‑level goals and the strategic plans of Finance, People, Legal, Security, and R&D, ensuring internal technology is a driver — not a constraint — for growth.

Lead and develop a high‑performing Corporate IT organization

• Manage and mentor managers and senior technical leaders across Corporate IT domains, setting clear expectations around service ownership, reliability, and stakeholder partnership.
• Build and evolve an organizational structure that scales globally, supports follow‑the‑sun operations, and creates strong career paths and succession planning within the team.

Ensure reliability, security, and scalability of internal infrastructure

• Oversee the design, operation, and continuous improvement of our corporate infrastructure, including networks, office connectivity, identity platforms, device management, and shared services used by all Klaviyos.
• Establish and mature IT service management practices (incident, problem, change, and request) that deliver predictable, measurable service quality and support a great employee experience.

Drive enterprise applications and automation across the corporate stack

• Collaborate with functional technology leaders (e.g., G&A Systems, GTM Systems, AI & DevOps) to ensure Corporate IT provides secure foundations, integrations, and governance for key systems such as ERP, HRIS, collaboration, and ticketing.
• Champion automation, self‑service, and workflow tooling for core IT processes like onboarding/offboarding, provisioning, access changes, and SaaS lifecycle management, reducing manual toil and cycle times.

Support SOX, security, and compliance‑ready operations

• Own and continuously improve IT General Controls (ITGCs) and other critical technology controls that support SOX and regulatory requirements, in partnership with Security, Internal Audit, and Finance.
• Ensure identity, access, and change management practices are auditable, well‑documented, and increasingly automated, with clear metrics and monitoring.

Embed AI and data‑driven decision‑making in Corporate IT

• Partner with AI‑focused teams to safely and effectively adopt AI and automation within Corporate IT, including AIOps, intelligent service desk capabilities, knowledge management, and workflow orchestration.
• Define and track KPIs for Corporate IT (e.g., availability, MTTR, SLA adherence, employee satisfaction, cost efficiency) and use them to inform prioritization, investments, and continuous improvement.

Act as a strategic partner and communicator

• Serve as the primary technology partner for corporate functions on topics such as office build‑outs, hybrid work, new systems, and cross‑functional change initiatives.
• Communicate clearly with executive stakeholders about trade‑offs, risks, and recommendations, and represent Corporate IT in leadership forums and, when appropriate, with the Board and external partners.

Who You Are

Corporate IT and technology leadership

• 12+ years of progressive experience in Corporate IT, enterprise systems, infrastructure/platform engineering, or related technology roles in modern, fast‑growing tech or SaaS companies.
• 5+ years of experience leading managers and senior individual contributors across multiple IT domains (e.g., infrastructure, applications, service operations, endpoint and office technology).
• Demonstrated success owning end‑to‑end internal technology environments, including identity and access, device management, collaboration platforms, and core SaaS applications used company‑wide.

Security, compliance, and controls

• Deep, practical experience with SOX IT General Controls (ITGCs) and/or other security and compliance frameworks, in close partnership with Security and Internal Audit.
• Strong understanding of identity governance, change management, and access controls in a public‑company or similarly regulated environment.
• Experience building and maturing processes and automation that keep environments compliant while enabling teams to move quickly.

Technical and operational depth

• Strong foundation in IT infrastructure and enterprise IT concepts, such as cloud‑hosted corporate services, identity and access management, network and office connectivity, and endpoint management.
• Familiarity with enterprise platforms such as Okta, Google Workspace, Freshservice or ServiceNow, Workday, Salesforce, and related tools commonly used to run a modern corporate environment.
• Proven track record improving IT service reliability and efficiency through service management practices, observability, and automation.

Leadership, influence, and change management

• Track record of building, leading, and developing high‑performing IT teams, including hiring, coaching, performance management, and creating an inclusive, growth‑oriented culture.
• Demonstrated ability to operate as a strategic partner to senior leaders, translating business needs into technology strategies, roadmaps, and measurable outcomes.
• Excellent written and verbal communication skills, with the ability to communicate complex technical concepts to non‑technical stakeholders and influence decision‑making at the executive level.

Nice to have

• Experience leading Corporate IT or enterprise applications functions through significant scale‑up, transformation, or public‑company readiness.
• Hands‑on background earlier in your career in infrastructure, enterprise applications, or IT operations, with comfort engaging in technical discussions when necessary.
• Experience embedding AI and automation into IT operations and enterprise workflows (e.g., AIOps, intelligent routing, LLM‑powered knowledge and support).
• Familiarity with cost optimization and capacity planning for corporate technology environments, including license management and SaaS portfolio governance.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

HYBRID in BOSTON  

At Klaviyo, we know that building a great company starts with building a great team. We welcome candidates from a wide range of backgrounds and experiences, and we care as much about your trajectory and potential as we do about direct, one‑to‑one matches with every requirement.

About the team

Klaviyo went public in 2023 and is scaling fast. This is a rare chance to architect the Finance systems foundation for a company at this inflection point.The Finance Technology Systems team is part of G&A Systems within Global Technology Solutions (GTS). This group designs, operates, and continually improves the applications and workflows that power how Klaviyo manages money, risk, and financial reporting at scale.

The team partners closely with Finance, Accounting, Tax, Treasury, FP&A, Procurement, and Internal Audit, as well as adjacent technology teams like Corporate IT, Data, and GTM Systems, to ensure our back‑office stack is reliable, well‑integrated, compliant, and ready for a public, AI‑forward SaaS business. We own the roadmap, health, and governance of platforms including our ERP and financial systems (e.g., NetSuite/Oracle), procure‑to‑pay (e.g., Coupa), revenue and billing systems, and related integrations and automation.

This role reports to the Senior Director, G&A Systems and leads the team responsible for Finance Technology Solutions across Klaviyo.

What You'll Do

As the Head of Finance Technology Systems, you will be the accountable technology leader for Klaviyo’s Finance application landscape and core financial workflows. You will define and execute the multi‑year vision for our Finance systems, lead a high‑performing team, and partner with senior Finance and GTS leaders to deliver automation, control, and insight across our procure‑to‑pay, record‑to‑report, and order‑to‑cash processes.

Own the Finance systems vision and roadmap

• Define and maintain the multi‑year strategy and roadmap for Klaviyo’s Finance technology stack (ERP, procure‑to‑pay, revenue and billing, treasury, close and reconciliation tooling), aligned to the CFO’s agenda and the company’s financial plan.
• Translate Finance, Accounting, Tax, and FP&A objectives into clear systems investments and sequencing, balancing foundational platform work with high‑impact automation and analytics use cases.

Lead and develop the Finance Technology team

• Manage and grow a team of application owners, business systems analysts, administrators, and integration specialists who collectively own the Finance systems portfolio and its integrations.
• Set clear expectations around domain ownership, service reliability, partnership with Finance stakeholders, and measurable business outcomes; build strong succession and leadership bench strength within the team.

Drive AI-native transformation across Finance 

• Lead Klaviyo's push to make Finance one of the most automated, insight-driven functions in the company. You'll identify and deliver high-value AI use cases across the Finance workflow. 
• You'll partner directly with Klaviyo's AI and data platform teams to embed AI into core Finance processes with clear guardrails, measurable productivity gains, and the rigor expected of a public company. This isn't a future-state vision, it's work already underway, and you'll own it.

Design and optimize core Finance processes and systems

• Partner with Controllership, FP&A, Tax, Treasury, and Procurement leaders to design and continuously refine end‑to‑end Finance workflows across procure‑to‑pay, record‑to‑report, and order‑to‑cash, ensuring systems and processes are tightly aligned.
• Ensure our ERP and Finance applications are configured, integrated, and operated to support accurate, timely close, scalable revenue and billing, and high‑quality financial data that downstream teams can trust.

Own SOX, controls, and audit readiness for Finance systems

• Own the design, implementation, and operation of IT General Controls (ITGCs) and other key controls across Finance applications, in partnership with Internal Audit, Security, and external auditors.
• Continually simplify and automate controls and evidence collection so audits are reliable and predictable, with fewer deficiencies and lower friction for Finance and GTS teams.

Manage the Finance systems portfolio and vendors

• Own the Finance systems portfolio budget (applications, services, and related programs), including vendor selection, contract evaluation, and ROI analysis for major investments.
• Rationalize overlapping tools, simplify the application landscape, and ensure Finance systems integrate cleanly with G&A, GTM, and data platforms.

Act as a strategic partner and communicator

• Serve as the primary technology partner for the CFO, Controller, and Finance leadership team on systems, data, and process topics; translate business strategy into clear technical decisions and trade‑offs.
• Represent Finance Technology Systems in executive forums, planning cycles, and cross‑functional initiatives, ensuring Finance needs are anticipated and built into wider GTS and company roadmaps.

Who You Are

You've spent your career at the intersection of Finance and technology and you've moved beyond just keeping systems running. You think in roadmaps, outcomes, and partnerships. You know what a well-run Finance technology function looks like, and you know how to build one.

You've led teams through real complexity: ERP transformations, SOX audits, billing system overhauls, or the messy work of integrating Finance systems across a growing company. You don't need a perfect environment to do great work, you create structure where there isn't any, and you bring Finance and engineering stakeholders along with you. Additionally, you use AI tools to accelerate exploration, shorten iteration cycles, and bring sharper ideas to the table.

Specifically, you likely bring:

• 15+ years in enterprise or business systems, with meaningful ownership of Finance technology at a tech or SaaS company
• 4+ years leading teams, including managers, responsible for ERP, procure-to-pay, revenue/billing, and financial close systems
• Deep, practical SOX ITGC experience and a clean track record working with Internal Audit and external auditors
• Fluency in ERP and Finance application architecture (NetSuite/Oracle, Coupa, or similar), integration patterns, and how Finance data flows across a modern tech stack
• A reputation as a trusted partner to Finance leadership; someone who translates complexity into clear decisions and earns credibility with CFOs, Controllers, and auditors alike

You'll especially thrive here if you've:

• Led Finance technology through an IPO, public-company readiness program, or major transformation
• Built or scaled AI and automation in Finance workflows - reconciliations, invoice processing, forecasting prep and can speak to what worked and what didn't
• Come up through Finance or Accounting earlier in your career and still enjoy going deep on the details when it matters

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Klaviyo is looking for a Senior Security Engineer to add to our growing Detection and Response (D&R) Team. This is a hands-on technical role that involves building and maintaining secure, reliable, and scalable detection and response systems to enhance our security observability capabilities. This role will also be responsible for participating in full end-to-end detection development and response lifecycle and support with threat response operations. As a Senior Security Engineer, you will have the opportunity to leverage your security and engineering skills to provide thought leadership, solve complex security challenges and ultimately improve Klaviyo’s overall security posture. 

How you will make a difference:

• Build systems that facilitate security observability for detection and response 
• Develop AI-first security systems to automate detection and response operations
• Onboard, normalize and optimize security logging data for large-scale data analysis, detection engineering, deployment of ML models, and efficient querying during incidents.
• Develop high-fidelity rule-based and/or ML-based detections as code
• Respond to security alerts, cyber threats, and security incidents 
• Drive end-to-end incident response investigations  
• Automate and codify detection and response workflows and processes
• Conduct ad-hoc threat hunts and be an active member of D&R on-call rotations 

We’d love to hear from you if you have:

• 5+ years of experience in software, security, and/or data engineering 
• Automation-first and AI-first approach for all work performed
• Experience with centralized logging, data lakes, and SIEM solutions
• Familiarity with large-scale data pipelines and data engineering techniques 
• Proficient in programming languages to automate / build (e.g., Python, Go or similar)
• Proven experience with git/GitHub and CI/CD automations 
• Familiarity with tactics, techniques, and procedures used by threat actors
• Experience being part of detection and response or incident response on-call 
• Strong passion for continuous learning and staying updated on evolving technology 
• Strong oral and written communication skills
• Team player with a strong, self-managing work ethic

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Klaviyo is looking for a Senior Security Engineer to add to our growing Detection and Response (D&R) Team. This is a hands-on technical role that involves building and maintaining secure, reliable, and scalable detection and response systems to enhance our security observability capabilities. This role will also be responsible for participating in full end-to-end detection development and response lifecycle and support with threat response operations. As a Senior Security Engineer, you will have the opportunity to leverage your security and engineering skills to provide thought leadership, solve complex security challenges and ultimately improve Klaviyo’s overall security posture. 

How you will make a difference:

• Build systems that facilitate security observability for detection and response 
• Develop AI-first security systems to automate detection and response operations
• Onboard, normalize and optimize security logging data for large-scale data analysis, detection engineering, deployment of ML models, and efficient querying during incidents.
• Develop high-fidelity rule-based and/or ML-based detections as code
• Respond to security alerts, cyber threats, and security incidents 
• Drive end-to-end incident response investigations  
• Automate and codify detection and response workflows and processes
• Conduct ad-hoc threat hunts and be an active member of D&R on-call rotations 

We’d love to hear from you if you have:

• 5+ years of experience in software, security, and/or data engineering 
• Automation-first and AI-first approach for all work performed
• Experience with centralized logging, data lakes, and SIEM solutions
• Familiarity with large-scale data pipelines and data engineering techniques 
• Proficient in programming languages to automate / build (e.g., Python, Go or similar)
• Proven experience with git/GitHub and CI/CD automations 
• Familiarity with tactics, techniques, and procedures used by threat actors
• Experience being part of detection and response or incident response on-call 
• Strong passion for continuous learning and staying updated on evolving technology 
• Strong oral and written communication skills
• Team player with a strong, self-managing work ethic

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here