Klaviyo
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At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo.
This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for our customers using our software.
How You’ll Make a Difference
- Be passionate about your customers’ success and establish yourself as the trusted advisor for ~40 customers
- Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals
- Identify and recommend additional Klaviyo products to help increase revenue for your customers
- Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation.
- Work cross functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience
- Work to set priorities and establish a plan for to resolve open issues in a timely manner
- Provide customers with a combination of both strategic guidance and tactical support
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals.
- Contribute feedback to Product on product improvements to enhance customer engagement.
- Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion.
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Who You Are
- 2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time.
- Experience explaining how to reach key goals using software with end users
- A track record for creative problem solving for customers and end users.
- Experience in marketing or advising customers on marketing strategy.
- Comfortable discussing account renewals, upgrades, and cancellations
- Thrives in a collaborative environment
- Excellent organizational and project management skills.
- Excellent communication skills via phone, video conference and email.
- Curious and eager to learn
- Able to adapt in a quickly changing environment
- Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint
- Track record managing customer relationships through Salesforce or similar CRMs
- Experience using email marketing platforms and E-Commerce platforms a plus
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo.
This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for our customers using our software.
How You’ll Make a Difference
- Be passionate about your customers’ success and establish yourself as the trusted advisor for ~40 customers
- Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals
- Identify and recommend additional Klaviyo products to help increase revenue for your customers
- Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation.
- Work cross functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience
- Work to set priorities and establish a plan for to resolve open issues in a timely manner
- Provide customers with a combination of both strategic guidance and tactical support
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals.
- Contribute feedback to Product on product improvements to enhance customer engagement.
- Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion.
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Who You Are
- 2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time.
- Experience explaining how to reach key goals using software with end users
- A track record for creative problem solving for customers and end users.
- Experience in marketing or advising customers on marketing strategy.
- Comfortable discussing account renewals, upgrades, and cancellations
- Thrives in a collaborative environment
- Excellent organizational and project management skills.
- Excellent communication skills via phone, video conference and email.
- Curious and eager to learn
- Able to adapt in a quickly changing environment
- Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint
- Track record managing customer relationships through Salesforce or similar CRMs
- Experience using email marketing platforms and E-Commerce platforms a plus
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
As the Manager of Customer Success - you will lead a team of 8-10 Customer Success Managers (CSMs) dedicated to supporting our customers. This role involves overseeing the recruitment, evaluation, training, and coaching of an experienced team in a dynamic and rapidly evolving environment. Your primary focus will be to understand the unique challenges and needs of our managed customers and drive the vision for their optimal customer experience.
You will collaborate closely with other Customer Success leaders to cultivate a team of highly successful Customer Success professionals. Together, you will ensure the delivery of exceptional customer service to our rapidly growing global customer base. As a key player in our customer success-focused, results-driven organization, you will also be responsible for driving sustainable, long-term customer value. Your performance will be measured by the team's ability to retain customers and maintain high levels of customer satisfaction.
How You’ll Make a Difference:
- Manage a team of 8-10 direct reports - recruit, interview, hire, and train new team members
- Serve as a coach and a leader, helping to develop the skills of your individual contributors so they can achieve their career goals and proactively (and collaboratively) remove obstacles
- Serve as a point of escalation for customer issues, resolving them in a manner that builds trust with customers and Klaviyo team members
- Manage day-to-day operations, forecasting, data analysis, goal setting, career development, performance management, and process improvement
- Manage NPS and retention for your team, discovering trends to improve or capitalize on to improve customer outcomes
- Develop strong relationships with sales, onboarding, marketing, and product teams to understand customer challenges and needs
- Be a leader within the company, exemplifying an excellent attitude that inspires others to do their best work.
- Drive sustainable, long-term customer value by ensuring exceptional customer service and support.
- Monitor and measure team performance based on customer retention and satisfaction metrics.
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Who You Are:
- 2+ years managing a Customer Success Team in a high-growth SaaS company
- Experience working with, or managing a team who works with high-value customers
- A track record of creatively problem-solving and collaborating with Sales, Product, and Marketing teams to create an exceptional customer experience
- Experience in marketing or advising customers on marketing strategy. SaaS MarTech experience is a plus
- Experience handling escalated customer issues and building trust with team members and customers
- Proven ability to deliver strategic recommendations to customers to improve product adoption and marketing efforts
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Onboarding Specialist (French Speaking)
About Klaviyo
At Klaviyo, we believe businesses should own their growth. Our platform powers smarter digital relationships by combining marketing automation, analytics, and customer data into one place. We’re building a future where every customer interaction feels personal—and we’re just getting started.
About the Role
Onboarding Specialists at Klaviyo play a critical role in setting our customers up for long-term success. As the first point of contact post-sale, you’ll guide new customers through their first 30–90 days, helping them successfully implement Klaviyo and achieve fast time-to-value.
You’ll act as a trusted advisor—combining project management, product expertise, and strategic thinking to drive product adoption, reduce friction, and build strong customer relationships from day one.
How You’ll Make a Difference
- Own a portfolio of new customers from post-sale through successful go-live, managing multiple onboarding journeys simultaneously
- Design and execute tailored onboarding plans aligned to each customer’s goals and use cases
- Guide customers through platform setup, configuration, testing, and early performance optimization
- Provide proactive, 1:1 support across both technical and non-technical topics (e.g., deliverability, campaign setup, integrations)
- Track onboarding progress, ensuring milestones are met and holding stakeholders accountable
- Monitor onboarding health metrics to identify risks early and take action to improve outcomes
- Partner cross-functionally with Sales, Support, and Product teams to resolve issues and deliver a seamless customer experience
- Act as a trusted advisor, helping customers build a strong foundation for their marketing and growth strategy
What You’ll Bring
- 2–3+ years of experience in Customer Success, Onboarding, or Implementation roles
- Fluent French and English
- Proven ability to manage multiple customer relationships and projects simultaneously
- Strong project management and organizational skills, with a track record of delivering on time
- Excellent communication skills, with the ability to explain complex concepts clearly and influence stakeholders
- Analytical mindset with strong problem-solving abilities
- Ability to manage customer expectations and navigate ambiguity in a fast-paced environment
- Experience working with CRM or customer success tools (e.g., Salesforce, Gainsight)
- Comfortable learning and adapting to new technologies quickly
Nice to Have
- Experience in marketing technology, email/SMS platforms, or e-commerce ecosystems
- Experience advising customers on marketing strategies or campaign execution
- Familiarity with data analysis, reporting, or performance optimization
AI & Innovation Mindset
At Klaviyo, we’re investing heavily in AI to enhance both our product and how we work. We’re looking for candidates who are curious and proactive about using AI tools to improve efficiency, scale their impact, and deliver better customer outcomes.
- Experience using AI tools (e.g., ChatGPT, automation tools, or similar) to streamline workflows, improve communication, or enhance customer delivery is highly valued
- Demonstrated ability (or strong interest) in adopting new technologies to work smarter and more efficiently
- A mindset focused on continuous improvement, experimentation, and leveraging AI to drive better results
#LI-Hybrid
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Customer Education Specialists nurture growth and foster community among Klaviyo’s customer base. You’ll own the adaptation and execution of educational materials provided by the Curriculum Development Team. The training formats include, but are not limited to, small group trainings, large webinars, in-person events, and personalized in-person workshops. You’ll collaborate closely with fellow members of the Customer Education team, marketing, sales, and customer success more broadly to get customers the information they need. Your key partnership will be with the Curriculum Development team - aligning on key learning objectives, measuring success, and iterating based on quantitative and qualitative information.
This role is for a highly passionate and results-driven individual who thrives on data and excels in live presentation settings. You will be responsible for driving adoption and success across a customer base of thousands of emerging brands by deploying various training formats. You must be an expert communicator and project manager, capable of writing and speaking in a way to inspire and drive action, and you will need to be exceptionally clear and direct to drive teams of cross-functional groups to meeting challenging goals. We are interested in individuals who enjoy finding creative solutions to unique problems, who thrive in challenging situations, and want to apply these skills to solve problems for customers using our software at scale.
How You'll Make a Difference
- Facilitate customer success and growth by driving key training-related KPIs (e.g., product adoption, feature usage, customer retention) throughout the customer lifecycle.
- Support a rapidly growing customer base while balancing an ‘at-scale’ mentality with a customer-centric approach.
- Develop and launch new 1-to-many training strategies that increase overall training attendance and content consumption.
- Deliver engaging trainings to a variety of audience sizes from 1-on-1 to sessions over 1k attendees.
- Deliver actionable insights to stakeholders that directly inform curriculum changes or product feature roadmaps.
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Who You Are
- You’re a customer success champion with a track record for building and nurturing relationships through live trainings and webinars.
- Exceptional project management skills with a proven track record of managing projects to successful, on-time completion.
- Stellar written and verbal communication skills across all channels (in-person, phone, video, and email).
- Proven comfort and experience presenting live, on camera, and creating digestible and engaging live sessions and videos; you are an exceptional storyteller.
- You thrive on data and use Excel, Tableau, or similar software, to turn data into actionable insights.
- You are passionate about marketing, especially engaging DTC brands, and ideally have a strong background in marketing.
- You effectively balance smart strategy with relevant content that helps businesses grow while hitting challenging goals.
- You thrive in a fast-paced, adaptable environment with multiple priorities.
- You enjoy working on collaborative cross-functional teams.
- You ideally have experience using ecommerce platforms and advising customers on marketing strategy.
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Customer Education Specialists nurture growth and foster community among Klaviyo’s customer base. You’ll own the adaptation and execution of educational materials provided by the Curriculum Development Team. The training formats include, but are not limited to, small group trainings, large webinars, in-person events, and personalized in-person workshops. You’ll collaborate closely with fellow members of the Customer Education team, marketing, sales, and customer success more broadly to get customers the information they need. Your key partnership will be with the Curriculum Development team - aligning on key learning objectives, measuring success, and iterating based on quantitative and qualitative information.
This role is for a highly passionate and results-driven individual who thrives on data and excels in live presentation settings. You will be responsible for driving adoption and success across a customer base of thousands of emerging brands by deploying various training formats. You must be an expert communicator and project manager, capable of writing and speaking in a way to inspire and drive action, and you will need to be exceptionally clear and direct to drive teams of cross-functional groups to meeting challenging goals. We are interested in individuals who enjoy finding creative solutions to unique problems, who thrive in challenging situations, and want to apply these skills to solve problems for customers using our software at scale.
How You'll Make a Difference
- Facilitate customer success and growth by driving key training-related KPIs (e.g., product adoption, feature usage, customer retention) throughout the customer lifecycle.
- Support a rapidly growing customer base while balancing an ‘at-scale’ mentality with a customer-centric approach.
- Develop and launch new 1-to-many training strategies that increase overall training attendance and content consumption.
- Deliver engaging trainings to a variety of audience sizes from 1-on-1 to sessions over 1k attendees.
- Deliver actionable insights to stakeholders that directly inform curriculum changes or product feature roadmaps.
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Who You Are
- You’re a customer success champion with a track record for building and nurturing relationships through live trainings and webinars.
- Exceptional project management skills with a proven track record of managing projects to successful, on-time completion.
- Stellar written and verbal communication skills across all channels (in-person, phone, video, and email).
- Proven comfort and experience presenting live, on camera, and creating digestible and engaging live sessions and videos; you are an exceptional storyteller.
- You thrive on data and use Excel, Tableau, or similar software, to turn data into actionable insights.
- You are passionate about marketing, especially engaging DTC brands, and ideally have a strong background in marketing.
- You effectively balance smart strategy with relevant content that helps businesses grow while hitting challenging goals.
- You thrive in a fast-paced, adaptable environment with multiple priorities.
- You enjoy working on collaborative cross-functional teams.
- You ideally have experience using ecommerce platforms and advising customers on marketing strategy.
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Customer Education Specialists are responsible for executing day-to-day content operations and will create high-quality, relevant, and engaging content to help Klaviyo customers grow their businesses.
You’ll create strategic content across a variety of different formats, but primarily written and video content. You’ll collaborate closely with fellow members of the Curriculum Development team, marketing, sales, and customer success to create interesting and educational resources.
Curriculum Development’s mission is to enable our customers to grow through self-serve content, so you’ll be playing a critical role in helping both Klaviyo and its customers achieve business goals.
A successful candidate has a strong background in marketing strategy, and is an exceptional storyteller and writer. You are also comfortable on camera and know how to create digestible and engaging videos. You’ll have a thorough understanding of the eCommerce marketing landscape, and how to keep the quality of content consistent with Klaviyo’s brand.
You’ll be part of the Curriculum Development team and report to Klaviyo’s Manager of Curriculum Development.
How You'll Make a Difference:
- Research, write, & conceptualize content. You’ll work collaboratively with a team of video producers and designers to turn your words,research, and strategies to life through courses, lessons, and other on-demand learning resources.
- Pitch content ideas. You’ll understand Klaviyo’s customers, their challenges and opportunities, and you’ll regularly contribute ideas for high-quality content.
- Monitor performance. You’ll work collaboratively with the Curriculum Development and Learner Experience teams to understand how to measure the performance of our content—what’s resonating, what’s driving traffic, what’s reducing support tickets, what has a high CSAT rating—and you’ll use data to help make recommendations about what content we should create.
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Who You Are:
- You’re an experienced marketer, storyteller, writer, and communicator.
- You have a customer-first mindset and deeply enjoy helping customers achieve their business goals by creating content that makes an impact.
- You have a solid understanding of adult learning principles and how to create effective educational content.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Customer Education Specialists are responsible for executing day-to-day content operations and will create high-quality, relevant, and engaging content to help Klaviyo customers grow their businesses.
You’ll create strategic content across a variety of different formats, but primarily written and video content. You’ll collaborate closely with fellow members of the Curriculum Development team, marketing, sales, and customer success to create interesting and educational resources.
Curriculum Development’s mission is to enable our customers to grow through self-serve content, so you’ll be playing a critical role in helping both Klaviyo and its customers achieve business goals.
A successful candidate has a strong background in marketing strategy, and is an exceptional storyteller and writer. You are also comfortable on camera and know how to create digestible and engaging videos. You’ll have a thorough understanding of the eCommerce marketing landscape, and how to keep the quality of content consistent with Klaviyo’s brand.
You’ll be part of the Curriculum Development team and report to Klaviyo’s Manager of Curriculum Development.
How You'll Make a Difference:
- Research, write, & conceptualize content. You’ll work collaboratively with a team of video producers and designers to turn your words,research, and strategies to life through courses, lessons, and other on-demand learning resources.
- Pitch content ideas. You’ll understand Klaviyo’s customers, their challenges and opportunities, and you’ll regularly contribute ideas for high-quality content.
- Monitor performance. You’ll work collaboratively with the Curriculum Development and Learner Experience teams to understand how to measure the performance of our content—what’s resonating, what’s driving traffic, what’s reducing support tickets, what has a high CSAT rating—and you’ll use data to help make recommendations about what content we should create.
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Who You Are:
- You’re an experienced marketer, storyteller, writer, and communicator.
- You have a customer-first mindset and deeply enjoy helping customers achieve their business goals by creating content that makes an impact.
- You have a solid understanding of adult learning principles and how to create effective educational content.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Ready to apply?
Apply to Klaviyo