Keeper is hiring a talented Senior HR Generalist (Operations) to join our global People Team. This can be a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and play a critical role in scaling and optimizing our HR operations while supporting employees and stakeholders worldwide.

About Keeper

Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent requirements of federal IT environments. Its flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects users, devices, and critical infrastructure from cyber attacks. Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control. With industry-leading certifications, including FedRAMP High and GovRAMP Moderate Authorization, Keeper provides the security assurance public sector organizations require. Learn why federal agencies, including NASA and the DOJ, trust Keeper to defend against today’s sophisticated adversaries at KeeperSecurity.com.

About the Role

The Senior HR Generalist (Operations) will report to the Global Senior Director of Human Resources and play a key role in driving operational excellence across the global People function. This role combines senior-level HR generalist responsibilities with a strong focus on process improvement, project management, and scalable HR operations.

This individual will support the full employee lifecycle while optimizing and standardizing HR processes across the U.S., Ireland, UK, and Japan, with an eye toward future global expansion. The role requires both strategic thinking and hands-on execution, with an emphasis on improving efficiency, ensuring compliance, and delivering a seamless employee experience.

The ideal candidate is highly organized, data-driven, and proactive, with a strong ability to manage projects, improve workflows, and influence cross-functional stakeholders.

Responsibilities

HR Operations & Process Improvement

• Lead and continuously improve HR operational processes across the employee lifecycle (onboarding, offboarding, promotions, transfers, etc.)
• Identify inefficiencies and implement scalable, standardized processes and workflows across global HR functions
• Develop, document, and maintain HR SOPs, policies, and internal knowledge bases
• Drive HR operational excellence through automation, system enhancements, and best practices
• Ensure data integrity, accuracy, and reporting consistency across HR systems in tandem with other HR team members (HRIS, ATS, etc.)

Project Management

• Lead and execute HR projects, including system implementations, process redesigns, and cross-functional initiatives
• Manage timelines, stakeholders, and deliverables to ensure successful project outcomes
• Partner with HR leadership to prioritize and execute strategic People initiatives
• Track and report on project progress, risks, and outcomes

Human Resources (Generalist)

• Partner cross-functionally to support HR programs and initiatives with a focus on continuous improvement and employee experience
• Own and enhance the onboarding process, including offer letters, pre-employment screenings, orientation, and onboarding surveys
• Administer and optimize performance management processes, including HRIS cycles and compensation planning support
• Serve as a trusted advisor to managers and employees, providing guidance on employee relations, policies, and best practices
• Promote a positive work environment through engagement initiatives and communication strategies
• Support organizational effectiveness and change management initiatives
• Act as a backup for termination and offboarding support

Payroll

• Support global payroll processes (U.S., Ireland, UK, Japan), including data entry, audits, and payroll review
• Ensure accuracy and timeliness of payroll inputs, including compensation changes and incentives
• Partner with Finance and Payroll teams to improve payroll processes and compliance
• Track and manage PTO and compensation-related changes

Benefits

• Provide benefits support, including employee inquiries, vendor coordination, and documentation
• Support and help improve the annual open enrollment process and communications
• Assist with administration and tracking of benefit programs (HSA/FSA, etc.)

Compliance

• Ensure HR practices comply with applicable federal, state, and international employment laws
• Maintain accurate employee records and audit-ready documentation
• Partner with Legal, Finance, and Security teams to support compliance initiatives and audits
• Track and manage compliance training and reporting

Analytics & Reporting

• Analyze HR metrics (turnover, headcount, engagement) to identify trends and drive improvements
• Build and maintain dashboards and reporting to support business decisions
• Provide ad hoc reporting and insights to leadership

Requirements

• 5+ years of progressive HR experience, including HR generalist and operations-focused responsibilities
• Strong experience in HR operations, process improvement, and project management
• Experience supporting global HR functions (U.S., Ireland, UK, Japan preferred)
• Strong knowledge of HR laws, regulations, and compliance requirements
• Proven ability to design and implement scalable HR processes in a fast-growing environment
• Proficiency in HRIS and ATS systems
• Strong analytical skills and experience working with HR data and reporting
• Advanced organizational and project management skills with the ability to manage multiple priorities
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels
• High attention to detail and ability to handle sensitive information with discretion
• Proactive, solutions-oriented mindset with a focus on continuous improvement
• Ability to work independently and collaboratively in a fast-paced environment
• Flexibility to support global teams across time zones

Preferred 

• Bachelor’s degree in human resources, business administration, psychology, or related field
• SHRM/HRCI Certification (any level)
• Strong Excel/Google Sheets skills and experience with HR analytics
• Experience with international HR laws and practices
• Background knowledge of California, Colorado, and Illinois HR laws
• Experience working in a high-growth or technology environment
• Resides in the Chicagoland area

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal 

E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification:  Exempt

Keeper is hiring a talented Human Resources Generalist dedicated to our APAC region to join our People Team! Candidates must be able to work from our Tokyo, Japan office for eligibility.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and play a critical role in supporting our employees and managers as we continue to scale the organization.

About Keeper

Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent requirements of public sector IT environments. Its flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects users, devices and critical infrastructure from cyber attacks. Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control. With industry-leading certifications, Keeper provides the security assurance public sector organizations require. Learn why agencies trust Keeper to defend against today’s sophisticated adversaries at KeeperSecurity.com.

About the Role

The APAC Human Resources Generalist will report to our Senior Director of Global Human Resources and play a key role in supporting the full employee lifecycle. This role will be responsible for supporting the larger global people team and the organization by implementing and administering local APAC HR programs and policies. This opportunity involves applying a mix of people and technical skills in facilitating processes across HR, payroll, benefits and compliance. This individual will serve as a liaison between employees and management, providing guidance and support on various HR-related matters. 

The ideal candidate works well both independently and as part of a larger global team, autonomously performs routine tasks and applies creative problem solving skills to continuously improve efficiency.

Responsibilities

Human Resources

• Collaborate cross-functionally to facilitate and support people processes and initiatives with a focus on continual improvement and a positive employee experience
• Ensure full compliance with Japanese labor laws and local employment regulations - by implementing, monitoring, and continuously updating HR policies, procedures/practices
• Provide guidance to managers and employees on statutory requirements, mitigate compliance risks, and partner with Internal and external Legal counsel to address regulatory changes and audits
• Own and manage the APAC new hire onboarding process including generating offer letters, initiating pre-employment screening, organizing and conducting new hire orientation, continually refreshing the HR onboarding content, administering onboarding surveys and supporting managers in facilitating onboarding check-ins
• Coordinate with the larger HR team to roll out the APAC portion of the monthly performance management process including launching the process in the human resource information system (HRIS), monitoring and managing progress and preparing compensation planning spreadsheets
• Process APAC employee changes such as promotions, transfers, and terminations and maintain accurate employee data in the HRIS
• Prepare reports on HR metrics, such as turnover and headcount, and fulfill ad hoc reporting requests
• Various general HR activities, such as separation conversions/offboarding, exit interviews and employee relocations
• Interact with employees and managers to provide basic employee relations support and manager coaching
• Promote a positive work environment through employee engagement initiatives and communication strategies
• Assist with HR projects and initiatives as assigned
• Potentially assist with covering General HR matters and Payroll for other APAC regional EoR (Employer of Record) set ups, including Australia, as we grow
• Communicate with Japanese and English speaking employees, vendors, and stakeholders, both verbal and written

Payroll

• Support Japan payroll processes by entering payroll changes, ensuring timesheet completion & accuracy, conducting payroll audits and providing an initial review of the payroll preview
• Prepare data input for anniversary, promotion and compensation changes
• Facilitate the ongoing tracking and management of PTO usage
• Assist in disseminating sales incentive plans and commissions statements
• Document and notify employees and managers of promotion and compensation changes
• Assist with payroll tax, unemployment reporting and other tracking requirements 

Benefits

• Provide general APAC benefits support including fielding first-level employee benefits questions, maintaining benefits marketing materials and compliance
• Coordinate employee communications, monitoring active enrollments and providing reporting support
• Assist with annual Health Check tracking, payment processing and facilitation

Compliance

• Assist with regular updating of APAC related HR policies, process documentation and maintenance of employee files
• Work as a trusted advisor on all Japanese related HR and Employment law matters (and when necessary, a liaison with outside legal counsel)
• Maintain employee records and in compliance with applicable local laws and regulations
• Serve as the APAC HR liaison with the information security team to facilitate the implementation of compliance best practices and track the completion ongoing compliance training
• Assist with all compliance and audit-related reporting requests

Recruitment

• Support full-cycle recruitment for Japan and APAC roles in partnership with the global recruiting team, coordinating hiring processes (interview scheduling, communicating with internal stakeholders, etc.) and ensuring a seamless, locally relevant candidate experience
• Collaborate with the global Talent Acquisition team to leverage relevant Japan and APAC recruiting channels (e.g., agencies, job boards, referrals) and strengthen a regional talent pipeline aligned with global hiring strategies
• Ensure compliance with Japanese labor laws and company policies while providing local market insights and tracking hiring metrics to inform global hiring efforts

Job Requirements

• 2-5 years experience in HR roles, with a focus on payroll, benefits and legal compliance
• General knowledge of Japanese HR laws, regulations, and best practices
• Must be bilingual in Japanese with English proficiency for business purposes, with excellent verbal and written communication skills
• Ability to maintain confidentiality and handle sensitive information with discretion
• Proficiency in HRIS (Human Resources Information Systems) 
• Baseline knowledge of Excel and GSuite
• Strong problem-solving skills and attention to detail
• Exceptional organizational and time management skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Team player with a collaborative and proactive approach
• General flexibility and adaptability to change
• Flexible schedule (occasionally required to flex hours to accommodate US time zone aligned meetings) 
• Ability to go into our Tokyo office headquarters 5 days a week

Preferred Requirements

• Bachelor’s degree in human resources, business administration, psychology, or related field
• GHR-P, CHRP, SPHRi, HRIP, JHRS, HRAI or any other applicable HR Certification (any level)
• Experience working with ATS (Applicant Tracking Systems) and LinkedIn Recruiter
• Strong MS Office skills (Excel/Word in particular)
• Experience with Japanese Labor and Employment Law litigation support 

Keeper Security, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Salary, non-managerial