Pearl
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About Us
Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere.
Our Values
- Data driven: Data decides, not egos
- Courageous: We take risks and challenge the status quo
- Innovative: We're constantly learning, creating, and adapting
- Lean: We focus on customers, using lean testing to learn how to serve them best
- Humble: Past success is not a guarantee of future success
About the Role
As an Analyst at Pearl, you will drive tangible business impact by delivering high-quality insights and recommendations grounded in your ability to combine strategic thinking with rigorous analysis. This role requires not only strong technical skills, but also the confidence and judgment to proactively identify opportunities, challenge assumptions, and advocate for data-informed decisions.
You will collaborate closely with Product Managers, executives, and cross-functional teams to uncover insights, shape strategy, and validate ideas through experimentation.
What You’ll Do
- Collaborate with Product and Analytics leadership to structure and perform deep-dive analyses, delivering actionable insights into key business areas
- Analyze large datasets (internal and external) to identify growth and optimization opportunities, translating findings into clear, compelling business recommendations
- Proactively surface insights and confidently make recommendations, even in ambiguous or evolving problem spaces
- Partner cross-functionally with Product, Engineering, Marketing, and executive stakeholders to align on priorities and drive outcomes
- Perform descriptive and prescriptive analytics using ML models, A/B and MAB experimentation, while building reports to understand business trends
- Track and implement business metrics to drive continuous improvement and support data-driven decision-making
- Act as a lead analyst, gaining deep insights into customers to inform strategic decisions
What We’re Looking For
- 3+ years of experience in product analytics (preferably within e-commerce or customer experience products)
- Proficiency in analysis and business modeling using Excel
- Experience with Google Analytics, BigQuery, PowerBI, and Python / R is a plus
- Strong SQL skills with the ability to write complex queries to extract insights
- Expertise in descriptive and inferential statistical analysis
- Strong experience designing, executing, and analyzing A/B or hypothesis-driven experiments
Core Soft Skills & Ways of Working:
- Confident decision influencer: Comfortable making recommendations and advocating for a point of view backed by data—even when there isn’t a perfect answer
- Executive communication: Ability to clearly and concisely communicate insights, trade-offs, and recommendations to senior leadership
- Cross-functional collaborator: Proven ability to partner effectively with diverse teams and navigate differing priorities
- Curiosity and ownership: Proactively identifies problems and opportunities without waiting for direction
- Comfort with ambiguity: Able to operate in loosely defined problem spaces and bring structure to complex questions
- Storytelling with data: Translates complex analysis into clear, compelling narratives that drive action
Remote From these States: California, Florida, Georgia, Idaho, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wisconsin.
Pay Transparency: Pearl will provide pay transparency information upon application to those in qualifying jurisdictions. (Employment is with JustAnswer LLC, a Pearl company.
Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. Pearl is committed to an inclusive workplace. Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.
#LI-Remote
Ready to apply?
Apply to Pearl
About Us
Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere.
Our Values
- Data driven: Data decides, not egos
- Courageous: We take risks and challenge the status quo
- Innovative: We're constantly learning, creating, and adapting
- Lean: We focus on customers, using lean testing to learn how to serve them best
- Humble: Past success is not a guarantee of future success
About the Role
As an Analyst at Pearl, you will drive tangible business impact by delivering high-quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem-solving with detailed analysis. This position offers a unique opportunity to collaborate closely with Product Managers and cross-functional teams, uncovering valuable business insights, devising optimization strategies, and validating them through experiments.
What You’ll Do
- Collaborate with Product and Analytics leadership to structure and perform deep-dive analyses, delivering actionable insights into key business areas
- Analyze large datasets (internal and external) to identify growth and optimization opportunities, translating findings into business recommendations and effectively communicating them to stakeholders, including senior leadership
- Perform descriptive and prescriptive analytics using ML models, A/B and MAB experimentation, while building reports to understand business trends
- Track and implement business metrics to drive continuous improvement and support data-driven decision-making
- Act as a lead analyst, gaining deep insights into customers to inform strategic decisions
What We’re Looking For
- 3+ years of experience in product analytics (preferably within e-commerce or customer experience products)
- Proficiency in analysis and business modeling using Excel
- Experience with Google Analytics, BigQuery, PowerBI, and Python / R would be a plus
- Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer
- Expertise in Descriptive Statistical Analysis, Inferential Statistical Analysis
- Strong experience in setting up and driving A/B Testing or Hypothesis Testing and analyzing the results
- Ability to translate analysis results into business recommendations, and excellent written and confident verbal communication skills
- Ability to communicate effectively with all levels of management and partners from a variety of business functions
- English proficiency (at a strong upper-intermediate level)
Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. Pearl is committed to an inclusive workplace. Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.
#LI-Remote
Ready to apply?
Apply to Pearl
About Us
Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere.
Our Values
- Data driven: Data decides, not egos
- Courageous: We take risks and challenge the status quo
- Innovative: We're constantly learning, creating, and adapting
- Lean: We focus on customers, using lean testing to learn how to serve them best
- Humble: Past success is not a guarantee of future success
About the Role
As a Senior Manager, Analytics at Pearl, you’ll be part of a mission-driven team that is transforming professional services through AI + human expertise. Our Analytics team is at the heart of this mission, building insights and frameworks that guide smarter decisions, fuel innovation, and transform how people connect with expertise.
In this role, you’ll lead a team of talented analysts who work across multiple strategic initiatives—from funnel optimization and customer quality to AI-driven experimentation. You’ll shape how we collect, interpret, and act on data across the business, developing both the technical infrastructure and the analytical culture that enables Pearl to move faster and think smarter.
This is a role for someone who loves data and people in equal measure—someone excited to roll up their sleeves with SQL and Python one moment, and coach their team or present insights to executives the next. You’ll bring a balance of strategic vision, hands-on technical skill, and mentorship to help your team—and the company—reach the next level of data maturity.
What You’ll Do
- Lead & Grow a High-Impact Team: Manage and develop a team of analysts (approx. 6), helping them level up their skills, expand their impact, and grow in their careers.
- Be a Strategic Partner: Collaborate with leaders across the business to shape experiments, define success metrics, and translate data into action.
- Stay Hands-On: Dive deep into data when needed — writing SQL queries, Python scripts, and building Power BI dashboards. Lead by example and set the standard for analytical excellence.
- Champion AI & Innovation: Leverage AI tools and APIs (e.g., ChatGPT, Gemini) to automate insights, explore unstructured data, and modernize the way we do analytics.
- Share the Story: Lead analytics reviews and present findings to cross-functional and executive audiences — turning data into clear, compelling narratives.
- Collaborate Cross-Functionally: Work closely with Data and Engineering teams to ensure data accuracy, experimentation design, and analytics scalability.
What We’re Looking For
- 5–10 years of experience in analytics, data science, or a related field (We’re open to exceptional candidates with slightly less experience who demonstrate strong leadership and deep AI/experimentation expertise.)
- Strong technical skills: SQL, Python, and data visualization tools (Power BI preferred)
- Proven experience designing and analyzing experiments (A/B testing, Bayesian, or multi-armed bandit approaches)
- Experience working with APIs and modern AI tools
- Demonstrated success as a people leader — coaching, mentoring, and developing analysts
- Excellent communication and storytelling skills — able to explain complex data clearly to any audience
- A growth mindset and a passion for applying AI in analytics
- Location: This role is remote, with a strong preference for candidates located on the U.S. East Coast to support collaboration across time zones.
What Sets Top Candidates Apart
The strongest candidates will bring experience in one or more of the following areas:
- Marketplace analytics: Experience analyzing and optimizing two-sided marketplaces where supply and demand dynamics influence product performance and user outcomes.
- B2C and B2B ecosystems: Experience analyzing products and user behavior in both consumer-facing (B2C) and business-facing (B2B) environments, with an understanding of the different metrics, growth levers, and customer journeys in each.
- Agentic AI: Experience working with or analyzing AI agent workflows, conversational systems, or AI-assisted product features.
- Subscription-based business models: Familiarity with metrics and experimentation related to subscription acquisition, retention, churn, and lifetime value.
What to Expect in Your First 90 Days
- First 30 days: Learn our data, tools, and people. Understand how analytics drives our initiatives.
- By 60 days: Shape team development plans, clarify goals, and start leading key deliverables.
- By 90 days: Deliver your first analytics business review and showcase insights to leadership.
Why You’ll Love It Here
At Pearl you’ll work with billions of real user interactions — an unparalleled data set for experimentation and insight. You’ll collaborate with a team that’s pushing analytics beyond traditional dashboards and A/B tests, pioneering new methods like multi-armed bandits and Bayesian experimentation.
We’re transforming analytics with AI — and we’re doing it at scale. If you want to lead a team where curiosity, innovation, and data drive everything we do, this is the job for you.
Remote From these States: California, Florida, Georgia, Idaho, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wisconsin.
Pay Transparency: Pearl will provide pay transparency information upon application to those in qualifying jurisdictions. (Employment is with JustAnswer LLC, a Pearl company.)
Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. Pearl is committed to an inclusive workplace. Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.
#LI-Remote
Ready to apply?
Apply to Pearl
About Us
Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere.
Our Values
- Data driven: Data decides, not egos
- Courageous: We take risks and challenge the status quo
- Innovative: We're constantly learning, creating, and adapting
- Lean: We focus on customers, using lean testing to learn how to serve them best
- Humble: Past success is not a guarantee of future success
About the Role
As a Senior Analyst at Pearl, you will be a Subject Matter Expert (SME) in professional services domain, driving long-term growth and leveraging the latest technologies and methodologies.
In this role, you will drive tangible business impact by delivering high-quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem-solving with detailed analysis. This position offers a unique opportunity to collaborate closely with Product Managers and cross-functional teams, uncovering valuable business insights, devising optimization strategies, and validating them through experiments.
What You’ll Do
- Collaborate with Product and Analytics leadership to conceive and structure analysis and deliver highly actionable insights from “deep dives” into specific areas of our business.
- Conduct analysis of a tremendous amount of internal & external data to find growth & optimization opportunities for the business.
- Package and communicate findings and recommendations to a broad audience (including senior leadership).
- Perform both Descriptive & Prescriptive Analytics including experimentations (AB, MAB), build Reporting for understanding trends.
- Implement and track business metrics that will help drive the business.
- Help determine growth strategy from a marketing and operations perspective.
- Opportunity to operate in an individual capacity as a lead analyst to understand the customer and guide informed strategic decisions & executions.
What We’re Looking For
- 7+ years of experience in e-commerce/customer experience products
- Proficiency in analysis and business modeling using Excel
- Experience with Google Analytics, BigQuery, PowerBI, and Python / R would be a plus
- Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer
- Expertise in Descriptive Statistical Analysis, Inferential Statistical Analysis
- Strong experience in setting up and driving A/B Testing or Hypothesis Testing and analyzing the results
- Ability to translate analysis results into business recommendations, and excellent written and confident verbal communication skills
- Ability to communicate effectively with all levels of management and partners from a variety of business functions
- Advanced English level
Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. Pearl is committed to an inclusive workplace. Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.
#LI-Remote
Ready to apply?
Apply to Pearl
About Us
Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere.
Our Values
- Data driven: Data decides, not egos
- Courageous: We take risks and challenge the status quo
- Innovative: We're constantly learning, creating, and adapting
- Lean: We focus on customers, using lean testing to learn how to serve them best
- Humble: Past success is not a guarantee of future success
About the Role
As an Analyst at Pearl, you will drive tangible business impact by delivering high-quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem-solving with detailed analysis. This position offers a unique opportunity to collaborate closely with Product Managers and cross-functional teams, uncovering valuable business insights, devising optimization strategies, and validating them through experiments.
What You’ll Do
- Collaborate with Product and Analytics leadership to conceive and structure analysis and deliver highly actionable insights from “deep dives” into specific areas of our business
- Conduct analysis of a tremendous amount of internal & external data to find growth & optimization opportunities for the business
- Package and communicate findings and recommendations to a broad audience (including senior leadership)
- Perform both Descriptive & Prescriptive Analytics including experimentations (AB, MAB), build Reporting for understanding trends
- Implement and track business metrics that will help drive the business
- Help determine growth strategy from a marketing and operations perspective
- Opportunity to operate in an individual capacity as a lead analyst to understand the customer and guide informed strategic decisions & executions
What We’re Looking For
- 5 years of experience in e-commerce/customer experience products
- Proficiency in analysis and business modeling using Excel
- Experience with Google Analytics, BigQuery, PowerBI, and Python / R
- Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer
- Expertise in Descriptive Statistical Analysis, Inferential Statistical Analysis
- Strong experience in setting up and driving A/B Testing or Hypothesis Testing and analyzing the results
- Ability to translate analysis results into business recommendations, and excellent written and confident verbal communication skills
- Ability to communicate effectively with all levels of management and partners from a variety of business functions
- Advanced English level
Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. Pearl is committed to an inclusive workplace. Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.
#LI-Remote
Ready to apply?
Apply to Pearl