The Role:

• Researches and develops technical materials in a variety of formats - e.g. user tips, blog posts, whitepaper, webinar presentation, and other
• Collaborates with Subject-Matter-Experts to establish technically accurate inputs and applies creative story-telling skills to convey key messages, with attention to SEO.
• Plans content for each stage of the marketing funnel and customer journey, and for appropriate target personas.
• Maintains organised records of all materials, drafts, and previous versions
• Reviews and curates existing content assets, makes recommendations to inform content strategy, and maintains evergreen content
• Follows and maintains established style of content guidelines across platforms and media
• Works efficiently and accurately in content management systems, adhering to best practices and standards for terminology and content management
• Collect and assess analytics insights to inform strategic decisions
• Identify opportunities to improve content development processes
• Ensures deliverables are published on schedule

Requirements:

The Candidate:

• Relevant Bachelor’s degree with 2+ years relevant technical writing experience, preferably software or telecommunications industry
• Working knowledge of content creation tools - word processing, presentation, image management, etc., and familiarity with content management systems and marketing automation tools.
• Demonstrates ability to quickly learn and apply new tools, processes, and standards
• Ability to explain technical concepts to audiences that have varying degrees of technical ability
• Strong time management skills and an ability to take accountability for completing projects
• Ability to absorb and retain information quickly, specifically complex technical information
• Ability to analyse target audience and to present ideas in user-friendly language
• Interest in telecommunications, VoIP, WebRTC, and voice-bots is an advantage

The Person:

• Creative
• Can-do attitude
• Shows Initiative
• A Team Player
• Organised
• Meticulous
• A self learner

Other information:

What we offer:

• Paid Maternity, Adoptive & Paternity Leave
• Health Insurance
• Flexible Working
• Competitive Salary
• Pension
• A place to grow
• Continuous learning & development
• Sports & Social