Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
We are seeking a Senior LATAM Partner Manager to join our team. In this role, you will be responsible for developing, managing, and growing relationships with key partners in the Latin American (LATAM) region. The ideal candidate will have a deep understanding of the LATAM market, proven partner management experience, and a strong ability to drive business growth through collaboration with external partners.
As a LATAM Partner Manager, you will work closely with cross-functional teams including Sales, Marketing, Product, and Customer Success to execute strategies that expand our partner ecosystem, drive revenue growth, and improve market presence across LATAM.
What will I be doing?
- Manage Partner Relationship:
- Build and maintain strong, long-lasting relationships with existing and potential partners in LATAM.
- Act as the main point of contact for all partner-related inquiries, fostering trust and open communication.
- Collaborate with partners to identify new business opportunities and expand existing partnerships.
- Negotiate, close, and manage partnership agreements that align with business goals.
- Market Expansion and Partner Acquisition:
- Identify and recruit new partners across LATAM, focusing on those that align with the company's strategic objectives and pipeline goals.
- Support the onboarding process of new partners and ensure they have the tools and knowledge needed for success.
- Develop go-to-market strategies for new partner launches and promotions in the region.
- Performance Monitoring and Optimization:
- Track partner performance, including sales targets, growth metrics, and overall contribution to business success.
- Run weekly forecasts with partners to drive accountability and performance.
- Analyze market trends and partner performance data to recommend areas for improvement and new opportunities.
- Implement joint business plans with partners to drive revenue growth, increase market share, and deliver measurable results.
- Cross-Functional Collaboration:
- Work with internal teams such as product to provide feedback on PMF in region.
- Partner closely with sales of opportunity transfer, progress and overall pipeline forecasting and health.
- Coordinate with marketing to develop co-branded campaigns and materials that support partners and enhance brand visibility.
- Reporting and Analytics:
- Provide regular updates on partner performance, KPIs, and sales metrics to senior management.
- Regional Expertise:
- Stay current on trends, regulations, and industry best practices specific to the LATAM market.
- Leverage local market knowledge to help shape partnership strategies and support the company’s regional growth objectives.
- Understand cultural nuances, business practices, and economic conditions in various LATAM countries to adapt the partnership approach.
What skills do I need?
- 8+ years of experience in partner management, business development, or sales, with a strong focus on LATAM markets.
- Experience running channel sales or direct sales is a big plus.
- Proven track record of driving revenue growth and building successful partnerships in LATAM.
- Experience in B2B SaaS or AI environments.
- Strong negotiation, communication, and interpersonal skills.
- Fluency in Portuguese is required (both written and verbal), Spanish is a plus; English proficiency required.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Analytical mindset with the ability to work with data and generate actionable insights.
Benefits
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family!
*Proof of eligibility to work in the United States is required.
The OTE range for candidates within the San Francisco Bay Area is $192,000-$260,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
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Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
