Location: Remote (Global) Time Zone Requirement: Must overlap 4+ hours with EU Business Hours.

The Opportunity

As the Community & Support Manager, you will serve as the primary point of contact between Immunefi and its community of ethical hackers and platform users. You will manage day-to-day community engagement, handle support queries, and ensure security researchers have the resources they need to succeed on the platform. This role focuses on managing Immunefi's presence on Discord, handling Zendesk support tickets, and keeping the community informed and engaged.

The ideal candidate brings 1-2 years of experience in Web3 or crypto community management, with strong communication skills and a support-oriented mindset.

What You Will Champion

Social Platforms & Community Management

• Own and moderate the Immunefi Discord server, ensuring it is active, well-structured, and welcoming for hackers, developers, and enthusiasts.
• Respond to community queries, resolve issues, and escalate feedback to relevant teams.
• Ensure timely communication of platform updates, new initiatives, and community-focused opportunities.
• Create and share engaging content tailored for the Discord community, including FAQs, tutorials, and announcements.

Support & Ticket Management

• Own and manage Zendesk support queues, ensuring timely resolution of inbound support tickets from security researchers and platform users.
• Triage, prioritize, and respond to support queries with clarity and accuracy, escalating complex issues where needed.
• Maintain and improve support documentation, FAQs, and self-serve resources to reduce ticket volume over time.
• Track and report on support metrics including response times, resolution rates, and recurring issues.

Community Engagement Strategy & Reporting

• Define measurable community engagement goals and develop a strategy to execute against them.
• Monitor community health and engagement metrics, identifying trends and opportunities for growth.
• Collect feedback from security researchers and present insights to management on a regular basis.

Growth & Advocacy

• Develop initiatives to attract new ethical hackers to the Immunefi platform.
• Work with marketing to promote Immunefi's programs and success stories within the Web3 security community.
• Recognize and celebrate community achievements, including top bug bounties and contributions.

Preferred Qualifications

• 1-2 years of proven experience managing online communities in the crypto/Web3 space.
• Hands-on experience with Discord community management, moderation, and tooling.
• Experience managing support queues, ideally with Zendesk or a similar ticketing platform.
• Strong written and verbal communication skills, with the ability to simplify complex concepts.
• Proactive mindset with excellent organizational skills and ability to prioritize effectively.
• Familiarity with analytics tools such as Looker Studio or equivalent.

Nice-to-Have

• Prior experience in a cybersecurity, bug bounty, or technical community role.
• Knowledge of bug bounty programs and the broader Web3 security ecosystem.
• Creative approach to engagement for technical communities.

The Opportunity

This is a rare role for someone who has spent years on the front lines of marketing, with genuine depth in token marketing and product GTM, and is ready to step into a leadership position where they can build something of their own.

You’ll be building the "Immunefi Engine" for Product GTM and IMU token marketing. You'll work closely with the CEO and leadership team, translating high-level vision into a structured marketing roadmap, while bringing your own independent judgment and reasoning to every decision. You'll set the strategy, build the systems, and execute directly, using AI-powered workflows to compress what would take a large team into what one exceptional person can drive.

We're not looking for someone who will figure it out on the job. We're looking for someone who already knows how to scale products and services successfully from 0 to 1 in a high competitive startup environment, and who uses AI tools and agent networks as a natural extension of how they work.

What You Will Champion

Marketing Systems & Infrastructure

Build the AI-powered operating layer that makes one person capable of running what would traditionally require a team. This means designing and deploying agent-based workflows, automation systems, and reporting infrastructure that compound output over time. The goal is a lean, intelligent marketing function that stays high-performing as the team grows around you.

GTM and Product Marketing

Own go-to-market strategy for our core products: Managed Triage and Bug Bounty Program Subscriptions. This includes defining the ideal customer profile, building the messaging architecture, and translating complex technical security value into language that resonates with founders, protocol teams, and enterprise buyers, thus driving adoption and ARR.

Token Marketing & Ecosystem Activation

Lead the positioning, narrative, and community engagement for our token. You'll activate security researchers, partners, and communities to build durable network effects, turning the Immunefi ecosystem and institutional relations into a growth engine for our mission.

Success Profile (Who You Are)

• A Builder at Heart: You have experience scaling marketing functions from "Zero-to-One." You enjoy the challenge of setting up automated workflows as much as the art of high-stakes messaging. As a hands-on builder of AI-powered marketing systems, you actively design and deploy agent-based workflows, automation pipelines, and AI-assisted content operations. You’re not just a user of tools, but the architect of systems. 
• Strong Technical Marketing Fundamentals: Strong product marketing fundamentals, where you've defined ICPs, built messaging architectures, and shipped GTM programs that had massively leveraged results. Experience crafting market positioning and category narratives in fast-moving, technical industries. Ability to translate highly technical subject matter into language that resonates with different buyer audiences, including founders, protocol teams, and enterprise security buyers.
• A-Player Mentality: Experience in a high-ownership role at turnaround, rebuild or early stage startup environments. High agency and ownership mindset; you operate independently and hold yourself accountable to outcomes.
• Resilient & Direct: You flourish in high-stakes environments. You believe in Radical Truth and clarity. You view feedback as a gift that protects the team’s time and focus. Strong written communication skills, capable of producing and overseeing high-stakes public messaging.

Preferred Qualifications

• 3+ years of marketing experience with a strong foundation and proven track record in token marketing or Web3 ecosystem growth. You are deeply comfortable in the Web3 stack (Telegram, Discord, X) and understand the nuance of token-based network effects and community psychology. 
• Background in crypto audits, cybersecurity, blockchain infrastructure, or developer tools marketing
• Established network in the Web3 ecosystem
• Hands-on experience in content programs, PR execution, and event marketing

Operational Requirements

• Fully remote; we are a globally distributed team
• Must maintain 4+ hours of daily overlap with US/EU business hours

Why Join Immunefi

• Autonomy: With a direct line to the CEO, you will turn vision into strategy, own the roadmap, and own the results.
• Purpose: We're on a mission to secure the next trillion dollars onchain. You're the person who makes the world believe it's possible.
• Founding scope: You're not inheriting someone else's playbook. You're writing it, the systems, the narrative, the engine. There are no limits on how creative you can be.
• Lean, focused team: Elite team, high standards, zero bureaucracy. The kind of environment where your best work actually ships.

If you are a hands-on marketing leader with deep Web3 instincts who builds with AI as naturally as you think in campaigns - and who is ready for the role where you prove what that combination can do - we want to hear from you.

Location: Remote (Global) Time Zone Requirement: Must overlap 4+ hours with US/EU Business Hours.

The Opportunity 

We are seeking a Head of Sales who embodies a true "Player-Coach" mindset. This is a rare opportunity for a high-agency leader to be the architect of their own success. You won’t just inherit a sales machine; you will build it.

In this role, you will have the autonomy to drive immediate impact by managing key strategic accounts directly ("The Player"), while simultaneously building the inclusive, data-driven infrastructure that will support our future sales team ("The Coach").

What You Will Champion

• Direct Revenue Impact: You will personally lead our most critical engagements, building trust with founders and CTOs to secure high-value partnerships. You thrive on the energy of connecting with customers and closing complex agreements.
• Strategic Architecture: You will design the "Immunefi Sales Engine" from the ground up. This includes creating equitable hiring rubrics, transparent pricing models, and inclusive sales playbooks that enable future team members to succeed.
• Market Intelligence: You will act as the bridge between the market and our Product team. You will translate client feedback into actionable insights, helping us refine our offerings.
• Culture Building: You will be the voice of Revenue within the leadership team, fostering a culture of transparency, accountability, and continuous learning.

Success Profile (Who You Are)

• A Builder at Heart: You have experience scaling sales functions from the "Zero-to-One" phase. You enjoy the creative challenge of building AI-powered sales systems as much as you enjoy the art of negotiation. You use AI tools to automate prospecting, enrich pipeline intelligence, and compress what would take a team into what one exceptional operator can run. You're not just a user of tools, but the architect of systems.
• Consultative Sales DNA: You understand the nuance of selling high-trust professional services (e.g., Audits, Managed Services) versus pure-play SaaS software. You know how to scope a solution, not just sell a license.
• Native to the Ecosystem: You are comfortable meeting our clients where they live. You possess digital fluency across the Web3 stack (Telegram, Signal, Discord) and understand that speed and accessibility are key to building trust in this industry.
• Resilient & Adaptable: You flourish in dynamic, fast-paced environments. You view setbacks as learning opportunities and are comfortable navigating ambiguity with a positive, solution-oriented outlook.
• Player-Coach Grit: You believe in leading by example. You are ready to "roll up your sleeves" and work alongside the team, rather than managing from a distance.

Operational Requirements

• Global Collaboration: Ability to maintain a schedule that allows for meaningful synchronous collaboration (4+ hours overlap) with our Leadership team in US/EU time zones.
• Tech Stack Proficiency: Proficiency in modern sales operations tools (CRM automation, pipeline intelligence, AI-assisted outreach) and collaborative communication tools (Slack, G-Suite). 

Why Join Immunefi

• Autonomy: We trust you to set your schedule and manage your priorities to deliver the best results.
• Purpose: Your work directly contributes to a safer, more secure Web3 ecosystem.
• Growth: We are committed to your professional evolution, offering a path to build, hire, and mentor a globally distributed, world-class sales organization as we scale.