Education Manager - EU

Connected by creativity and driven by purpose. Hourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products, innovative formulas, and award-winning franchises. Recognized by Forbes, Fast Company and Time Magazine as one of the most inventive beauty companies, Hourglass leads the industry with its breakthrough products and its commitment to animal welfare. Founded in 2004, Hourglass is globally available in 32 markets and nearly 4,600 doors including Sephora, Ulta, Neiman Marcus, Selfridges, Space NK and more. Hourglass became part of the Unilever Prestige division in 2017. Discover more about the Hourglass brand story and mission on our website hourglasscosmetics.com

In this dynamic Education Manager role, you will be responsible for training & education execution across Europe that elevates artistry skill and ignites passion for Hourglass Cosmetics. This is an exciting opportunity to implement the best possible customer service and artistry led service which is aligned across the business. This position requires a passion for teaching and mentoring a sales team, as well as extensive experience facilitating trainings and events across multiple audience categories. It is critical for the candidate to have luxury brand artistry aesthetic, brand ambassador experience, highly poised, articulate, superior attention to detail, and a passion for developing and growing team skills.

WHAT YOU DO:

• Lead various developmental high-level trainings for Markets and Field, developing highly skilled field & store-level Retail Artists from an artistry, sales, and customer experience perspective.
• Harness the Hourglass aesthetic, artistry POV, and, in partnership with Global Edu & Artistry Development team, develop looks, techniques, and service experiences to ensure brand continuity & brand aesthetic.
• Consult with EU markets to help identify opportunities for development plans of field & counter teams.
• Support new market & new door openings, training teams, eventing, & leading special programming to drive traffic and productivity in-store.
• Track and report on training progress, team performance, and store compliance with training protocols. Ensuring that all team members are up to date with their Ed App learning and e-module completion.
• Identify skill gaps and develop targeted training initiatives to address them.
• Lead the planning and execution of store events and masterclasses across the region.
• Oversee the event calendar and ensure flawless execution, within budget and in line with the region objectives.
• Monitor KPIs and ROI, deliver post-events and post-campaigns reportings.
• Visit stores regularly to observe, coach, and support the teams in their daily operations and Artistry knowledge.

WHAT YOU’LL GAIN:

• Superior experience developing the European artistry team development programs for a high growth, luxury beauty brand.
• Gain deep understanding of the European market business while further growing artistry skill and consumer awareness.
• Experience growing and elevating global field, store, and consumer Hourglass artistry skill.

YOU’LL LOVE THIS JOB IF:

• You are CREATIVE: You are innovative, and forward-thinking in your approach, and mindset.
• You are a BRAND AMBASSADOR: You know how to infuse a brand’s unique aesthetic into everything you do, inspiring learners to fall in love with Hourglass and boost confidence in their own abilities to achieve desired looks.
• You are a strong COMMUNICATOR: You are a people person, natural leader and collaborate well with others. You are an excellent presenter and can inspire a room.
• You are AGILE: You adapt well to changing needs and priorities and can pivot easily to achieve goals and deadlines. You have the ability to inspire, lead and coach diverse teams across countries and cultures.
• You are CONFIDENT: You are excited and motivated and can dynamically serve the cross functional needs with poise and a service-oriented mindset.
• You are DETAIL AND BUSINESS ORIENTED: You appreciate the importance of having detailed and precise information. You have a deep understanding of the retail dynamics and how to impact business performance through coaching.

QUALIFICATIONS:

• 5+ years' experience in an Education role within the beauty industry.
• Deep understanding of the current beauty industry trends, artistry techniques, and looks.
• Proven ability to lead training programs that drive commercial results in a retail environment.
• Excellent project management skills, ability to deliver multiple projects simultaneously, set priorities and meet competing deadlines; maintain creative and active problem solving to drive on time and quality delivery for all projects and partner with various levels in the organization.
• Effective communicator, strong relationship-building skills and proven record of cross-functional partnerships.
• Thrive in an environment that is fast paced, rapidly changing and able to handle multiple priorities while meeting objectives, works well under pressure.
• Flexibility to travel regularly across different locations in Europe.
• French and English mandatory, a third language would be highly appreciated

HOURGLASS COSMETICS – Conseiller(ère) Beauté Sephora

Connected by creativity and driven by purpose. Hourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products, innovative formulas, and award-winning franchises. Recognized by Forbes, Fast Company and Time Magazine as one of the most inventive beauty companies, Hourglass leads the industry with its breakthrough products and its commitment to animal welfare. Founded in 2004, Hourglass is globally available in 32 markets and over 4,600 doors including Sephora, Ulta, Neiman Marcus, Selfridges, Space NK and more. Hourglass became part of the Unilever Prestige division in 2017. Discover more about the Hourglass brand story and mission on our website hourglasscosmetics.com.

WHAT YOU DO:

• Meet and exceed daily sales goals
• Be a brand ambassador in store by adhering to Hourglass guidelines, in line with brand image and DNA
• Build a client-based business
• Builds relationships with staff and management in store to improve the partnership with retailer
• Provides exceptional internal and external client experience
• Respect retailer/store procedures, guidelines and brand confidentiality
• Weekly sales reporting

WHAT YOU’LL GAIN

• A wealth of experience
• In-depth understanding of how to efficiently brand manage a modern luxury brand.
• Exposure and experience working senior leadership.
• Build strong relationships with retailer and customers.

YOU’LL LOVE THIS JOB IF:

• Results-oriented: You are a strong seller. You have a bias for action.
• Strong communicator and collaborator: You work and communicate effectively with all customers and members of the organization.
• Inspirational makeup artist: You are a great makeup artist that has a proven track record in coaching to deliver high performance and is able to connect artistry and selling. 
• Curious: You have a genuine interest and personal passion for beauty, luxury, design & art.
• You are PASSIONATE about beauty: You are eager to learn and absorb all things related to beauty and how to build a counter business.

QUALIFICATIONS

• Prior make-up artistry or skincare experience
• Luxury retailer experience preferred
• Exceptional make up artistry skills
• Proven track record of achieving sales goals
• Sales experience
• Excellent interpersonal skills
• Ability to work weekends
• English mandatory

HOURGLASS COSMETICS – Conseillère Beauté

Connectés par la créativité et motivés par notre raison d’être. Hourglass Cosmetics est une marque de beauté végane et cruelty-free, qui redéfinit les cosmétiques de luxe avec des produits haute performance, des formules innovantes et des catégories primées. Reconnue par Forbes, Fast Company et Time Magazine comme l’une des entreprises de beauté les plus inventives, Hourglass est à la pointe de l’industrie avec ses produits révolutionnaires et son engagement envers le bien-être animal. Fondée en 2004, Hourglass est disponible sur 32 marchés et dans plus de 4,600 magasins, dont Sephora, Ulta, Bergdorf Goodman, Nordstrom, Space NK et bien d’autres. Hourglass a rejoint la division Prestige d’Unilever en 2017. Pour en savoir plus sur l’histoire et la mission de la marque Hourglass, rendez-vous sur notre site Web hourglasscosmetics.com.

MISSIONS :

• Atteindre et dépasser les objectifs de vente et les indicateurs clés de performance.
• Être responsable du recrutement et de la fidélisation des clients.
• Fournir un service client exceptionnel et démontrer de manière proactive la marque et les produits.
• Réaliser des prestations de services beauté et participer aux évènements clients.
• Représenter Hourglass dans le magasin en respectant l'image de la marque et ses valeurs.
• Être force de proposition et créatif dans la mise en place de plans d’actions pour atteindre les différents objectifs.
• Être co-responsable de la bonne tenue du point de vente dans le respect des directives établies.
• Remplir les documents de reporting quotidiens/hebdomadaires à envoyer à la direction.
• Participer aux formations régulières en magasin et à l'extérieur.

PROFILE :

• Professionnel de la vente et du maquillage, passionné par l’univers de la Beauté.
  
• Excellentes aptitudes relationnelles et goût du travail en équipe.
• Proactif avec une attitude positive, capable de travailler dans un environnement au rythme soutenu et de gérer des priorités multiples.
• Doté d'un fort attrait pour la performance et le challenge
• Maîtrise de l’anglais à un niveau courant

Hourglass est une organisation qui s'engage en faveur de la diversité et de l'inclusion afin de stimuler ses résultats commerciaux et de créer un meilleur avenir chaque jour pour ses employés, ses consommateurs mondiaux, ses partenaires et ses communautés. Si vous êtes une personne handicapée et que vous avez besoin d'un aménagement pour postuler à une offre d'emploi, veuillez nous contacter. Égalité des chances/Action positive Employeur Minorités/Femmes/Anciens combattants protégés/Personnes handicapées Les candidats et les employés sont protégés contre la discrimination par la loi fédérale. Pour plus d'informations, veuillez consulter le site EEO is the Law.

Votre candidature sera conservée dans notre système/CRM/etc pendant un an maximum après la date de votre candidature. Si vous ne souhaitez pas que nous conservions vos coordonnées, veuillez-nous en informer par téléphone au 310-392-7799.