As the FSQA Manager, you are the strategic guardian of food safety and quality at our production facility. You will lead a high-performing team to ensure the integrity of two distinct, fast-growing business lines: our signature Meal Kit and our Ready-to-Heat (Tempo) products. This is not just a compliance role; it is a leadership position requiring a strategic mindset to drive continuous improvement, manage complex Tempo risk profiles, bridge the gap between corporate standards and site execution, and serve as a vital member of the Site Management Team.

Detailed Responsibilities

Strategic Leadership and Talent Development

• Coach, train, and develop a multi-shift FSQA team to ensure they possess in-depth knowledge of both raw meal kit and RTH safety principles.
• Partner with Production, Warehouse, and Continuous Improvement to integrate food safety into the facility's daily operational DNA.
• Strategically build a talent pipeline at the site level to support business growth and technical complexity

Multi-Platform Governance & Project Management

• Lead the implementation of Home Chef and SQF standards for both business platforms, ensuring consistent compliance with FDA and USDA requirements
• Act as the site SME for FSQA programs, overseeing program pilots, validations, and readiness assessments.
• Serve as the primary point of contact for all regulatory and third-party inspections, managing CAPA activities and systemic root cause investigations.

Strategic Improvement & Risk Assessment

• Utilize internal and customer-reported data to identify trends and execute strategic initiatives that reduce errors and enhance the customer experience.
• Lead site-level FSQA risk assessments for new product launches and process changes, ensuring food safety is integrated from concept to consumer.
• Deliver against key site metrics that reflect broader company business objectives.
• Drive the Root Cause Analysis (RCA) process for any incidents, ensuring permanent corrective and preventive actions are sustained.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

• Bachelor’s degree in food science, food technology, microbiology, or related field preferred (or 10+ years in FSQA food safety and quality assurance of equivalent high-level success)
• 7-10 years experience in quality assurance, food safety, food distribution, food manufacturing, supply chain or related field
• A proven track record in Ready-to-Eat (RTE) or Ready-to-Heat (RTH) operations is essential; you must understand the nuances of high-risk food environments.
• Minimum 5 years supervisory experience required with at least 3 years successfully managing multi- shift operations or departments
• Strong written and oral communication skills
• A strategic thinker who thrives in fast-paced, evolving environments and can make high-stakes decisions with minimal supervision.
• Previous experience with GFSI, FDA, and USDA inspections, programs, and expectations
• Certifications:  SQF, PCQI, HACCP, and ServeSafe Manager at time of hire or within 6 months of position.

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Quality Control Tech shifts and hours are identified below. Days off and available shifts vary based on site needs at the time.

Ensures the accuracy and quality of all product labeled, portioned, meal bagged, and shipped from Home Chef by working alongside production to conduct on-the-line checks of product against recipe specifications and quality standards.

Detailed Responsibilities

Core QC Functions

A QC Tech demonstrates mastery of all core QC responsibilities, specifically:

Labeling

• Performs visual inspection during labeling process (including bottles, jars, bags) for proper placement of label, correct name of product and/or ingredient per Q.A. sheets 

Portioning

• Issues correct QC samples to production team leads/production associates prior to production, utilizing QA sheets to ensure correct portion amount for the specific ingredient being portioned
• Issues the proper measuring equipment (i.e. scales, measuring spoons, measuring cups, spatulas, pumps)
• Reinforces training for production team leads and associates on proper measurement using the equipment
• Confirms the portioned amount with production team leads for each portioned ingredient prior to starting production (based on QA sheets)
• Performs final verification of portioning and sign-off on portioning line prior to starting production
• Conducts hourly visual inspections of portioned ingredients for accuracy 

Meal Bagging

• Utilizes production sheets to verify proper meal bag line setup 
  • Verifies that all ingredients required for the meal are present and within shelf life
  • Confirms ingredient amounts with production team leads and associates (particularly for ingredients that require multiples)
  • Sign-offs on production sheets
• Conducts hourly visual or physical inspections to ensure meal bag accuracy  (by unpacking completed meal bag)
• Maintains continuous watch over meal bagging line and helps to close bags at the end of the line
• Performs random meal bag inspections to ensure produce quality and double check ingredient quantities on days when shipping lines are operational

Shipping Line

• All Lines
  • Verifies set up of line (meat, meal bags, recipe cards, box call outs) using boxing call out sheet prior to start of shipping
  • Communicates back to production team when errors are identified on the line
  • Visually inspects meat for quality (e.g. freezer burn, discoloration, broken seals) when serving in the role of protein QA 
  • Understands and can conduct sanitation process for proteins that have fallen on the floor or have been otherwise exposed to potential sources of cross-contamination 
• Similar Line:
  • Verifies the setup of the line prior to each run, ensuring correct product is present, and initials similar sign off sheet with start time 
  • Ensure correct pick quantity (e.g. 4 serving run) has been communicated to the production associates working on the line
• Unique & Hybrid Lines:
  • Confirms correct proteins, meal bags, box call outs, recipe cards, and ice quantity have been placed in each box utilizing the pick ticket 

Receiving/Outbound Transfers 

• Completes and properly documents QC inspections of all inbound/outbound ingredients
• Escalates issues to FSQA Supervisor/FSQA leadership of any issues regarding quality or food safety

Other Responsibilities

Final Box Verification

• Removes boxes systematically from each line and completes the final box verification form
• Documenting issues identified in the box as well which shipping line it was packed on 
• Provides feedback to production supervisor and or team lead running the shipping line when issues are identified 
• Corrects issues identified in boxes checked and ensures box is placed on pallet for shipping

Post-op Clean up

• Collects all utensils (scales, dishers, measuring cups, measuring spoons, etc.) from sanitation after they have been cleaned and sanitized and places them in designated spots within the QA lab for the next shift
• Places QA sheet / clipboard / tablet in designated storage area

Equipment Setup and Maintenance

• Sets up portion fillers with ingredients requested 
• Verifies Scales used in portioning 

Issue Escalation

• Promptly notifies FSQA Supervisor and/or FSQA Leadership  when quality issues arise such as produce quality, portioning quantity, or missing ingredients

General Responsibilities

• Follow the facility GMP’s and help enforce them throughout the facility
• Support the efforts of the company to maintain our food safety system (SQF) and quality programs

Attitude and Attendance

• Arrives to work at scheduled time and follows time off request procedure
• Communicates with co-workers in a professional manner
• Treats co-workers with respect at all times
• Uses teamwork with working with production throughout the day

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

• High school diploma or equivalent required
• Previous experience working in food quality is preferred

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