We're looking for a Director of Clinical Excellence and Education to own network oversight and build and scale Headway's provider education programs. In this role, you will establish the strategy, infrastructure, and content that empower therapists, psychologists, and psychiatric prescribers in Headway's network to deliver exceptional care while fostering trust and transparency among the provider community.

Headway's provider network has grown rapidly, and with that growth comes an opportunity to invest deeply in the clinicians who make our mission possible. You would join as the leader of this function, to bring visibility to the health of the network and shape how Headway educates, supports, and upskills tens of thousands of mental health providers across the country. Given the scale of the Headway provider network, under your leadership, we have the opportunity to be a national leader in Mental Health Provider Education. 

You will own the end-to-end clinical education strategy in partnership with Clinical, Product, and Growth leadership at Headway. You will design and deliver clinical excellence programs and scalable learning experiences, from continuing education curricula and onboarding programs to peer learning communities and practice-building resources. You will manage the learning management system (LMS) and community platforms that underpin this work. Your programs will measurably improve provider engagement, clinical quality, and retention across Headway's network. You will also help ensure the visibility and integrity of Headway's provider network by tracking key indicators of network health and driving clinical excellence and education programs that reinforce clinical standards, documentation quality, and regulatory compliance.

This role requires deep clinical credibility, expertise in adult learning, and the ability to build systems that scale. You will collaborate closely with stakeholders across Clinical, Product, Engineering, Operations, Marketing, Growth, and Data. You'll have a chance to directly shape how Headway supports its providers. Externally, you will engage with leading voices in mental health education, professional development, and provider community building.

This is a unique opportunity to combine clinical expertise, education design, and community leadership at a company that is transforming access to mental health care.

You Will:

• Monitor and ensure the visibility and integrity of Headway's provider network by tracking key indicators of network health — including provider competency, compliance, and clinical quality — and maintaining clear organizational sight lines into network performance at scale
• Expand and lead the clinical education function: define the vision, develop quarterly roadmaps, secure resources, and oversee end-to-end execution of all provider education initiatives
• Develop targeted education and remediation programs that upskill Headway's 60,000+ providers on clinical standards, documentation quality, and regulatory compliance — translating network health insights into structured learning interventions that continuously raise the bar for care delivery
• Design and curate scalable learning experiences across the full provider lifecycle — clinical onboarding, continuing education (CE/CME), evidence-based practice training, documentation and billing education, and specialty skill-building curricula — developed in partnership with internal clinical experts and external thought leaders
• Manage the LMS and community platforms that serve Headway's provider network, ensuring seamless content delivery, learner tracking, credentialing, and engagement analytics at scale
• Support a connected provider community through educational programming (webinars, town halls, peer learning), and serve as an internal subject matter expert for provider-facing communications across teams
• Establish and own education KPIs — including engagement, learning outcomes, provider satisfaction, and clinical quality improvement — using data to continuously iterate on programs and partnering with the Research team to identify opportunities to publish on provider and patient outcomes
• Partner cross-functionally and influence senior leadership — work with Product, Engineering, Operations, and Marketing to embed education into the provider experience; make the case for resources that drive provider engagement, satisfaction, and clinical excellence; and navigate ambiguity in defining scope, success criteria, and long-term vision as this function scales

You would be a great fit if you have:

• Actively licensed as a therapist, clinical psychologist, Nurse Practitioner (PMHNP-BC), or psychiatrist (MD/DO) with 10+ years of clinical experience in mental health settings
• Deep expertise in clinical education and adult learning. You have designed, delivered, and scaled training programs for clinicians, with a strong understanding of instructional design principles, competency-based education, and CE/CME accreditation processes
• Hands-on experience with learning management systems (LMS). You have evaluated, implemented, and managed platforms (e.g., Docebo, Intellum, Canvas, Tovuti, or similar), including content authoring, learner tracking, and integration with other systems
• Experience in a high-growth health care, health tech, or digital health environment. You understand the unique challenges of supporting a large, distributed provider network and can build programs that scale
• Strong data orientation and experience building measurable systems. You use quantitative and qualitative data to measure program effectiveness, inform content strategy, and demonstrate ROI to leadership. Comfort with analytics tools (e.g., Looker, spreadsheets, survey platforms) is expected
• Experience partnering with cross-functional teams across product, engineering, operations, and marketing to integrate education and community into the broader provider experience
• Exceptional communication and stakeholder management skills, able to translate clinical and educational concepts for technical and business audiences, and to represent Headway credibly to external clinical communities
• Comfort with ambiguity and a builder's mindset. You thrive when creating something new, can prioritize ruthlessly, and are energized by the opportunity to define a function rather than inherit one

Compensation and Benefits:

The expected base pay range for this position is $170,000- $265,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

About The Role

At Headway, we're building the future of behavioral health quality and safety. We're hiring a Clinical Quality Manager to support our clinical quality monitoring initiatives and our Ongoing Professional Practice Evaluation Program for our network of NPs and MDs/DOs. You'll work cross-functionally with Operations, Compliance, Product, Engineering, and other teams to build robust clinical quality frameworks and optimize chart review workflows. This is an exceptional opportunity to reimagine how behavioral health quality is defined and measured at a rapidly scaling, mission-driven company.

You will:

• Support our Professional Practice Evaluation programs, directly improving clinical outcomes across our provider network of NPs and MDs/DOs
• Conduct routine chart reviews and monitoring, providing feedback to clinicians and creating remediation plans for documentation concerns and adherence to evidence-based practices
• Collaborate with Operations team to develop automated quality monitoring systems
• Supervise clinical teams and peer reviewers, building clinical oversight capabilities as we scale
• Partner with cross-functional teams to optimize workflows and create scalable feedback systems for providers

You will love this role if:

• You are a licensed psychiatrist (MD/DO) or Psychiatric Mental-Health Nurse Practitioner (PMHNP) with 2+ years of post-graduate experience in both clinical practice and fast-paced business environments
• You have extensive experience completing quality chart reviews and audits for healthcare organizations, with a track record of training others on clinical documentation standards
• You are curious about how AI is transforming clinical practice — you're excited to help evaluate, validate, and shape how new AI tools are deployed responsibly and how they improve care quality at scale.
• You thrive as a collaborator, building bridges between clinical strategy and product, operations, and business teams
• You are a strategic first-principles thinker who can decompose complex problems into clear strategies and actionable plans
• You are motivated by the opportunity to improve access to high-quality behavioral healthcare at scale

Compensation and Benefits:

The expected base pay range for this position is $144,400 - $225,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

About The Role

At Headway, we're building the future of behavioral health quality and safety. We're hiring a Clinical Quality Lead to support our clinical quality monitoring initiatives and our Ongoing Professional Practice Evaluation Program for our network of therapists. You'll work cross-functionally with Operations, Compliance, Product, Engineering, and other teams to build robust clinical quality frameworks and optimize chart review workflows. This is an exceptional opportunity to reimagine how behavioral health quality is defined and measured at a rapidly scaling, mission-driven company.

You will:

• Support our Professional Practice Evaluation programs, directly improving clinical outcomes across our provider network of therapists
• Conduct routine chart reviews and monitoring, providing feedback to clinicians and creating remediation plans for documentation concerns
• Collaborate with Operations team to develop automated quality monitoring systems
• Work closely with clinical teams and peer reviewers, building clinical oversight capabilities as we scale
• Partner with cross-functional teams to optimize workflows and create scalable feedback systems for providers

You will love this role if:

• You are a clinician – have 5+ years of post-graduate experience as an Independently Licensed Therapist (LPC, LCSW,  PhD, or PsyD) 
• You have experience completing quality chart reviews and audits for healthcare organizations, with a track record of training others on clinical documentation standards
• You are curious about how AI is transforming clinical practice — you're excited to help evaluate, validate, and shape how new AI tools are deployed responsibly and how they improve care quality at scale.
• You thrive as a collaborator, building bridges between clinical strategy and product, operations, and business teams
• You are a strategic first-principles thinker who can decompose complex problems into clear strategies and actionable plans
• You are motivated by the opportunity to improve access to high-quality behavioral healthcare at scale

Compensation and Benefits:

The expected base pay range for this position is $105,400 - $155,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

About The Role

At Headway, we're building the future of behavioral health quality and safety. We're hiring a Principal for Clinical Quality to spearhead our clinical quality monitoring initiatives and lead our Ongoing Professional Practice Evaluation Program for our network of NPs and MDs/DOs. You'll work cross-functionally with Operations, Compliance, Product, Engineering, and other teams to build robust clinical quality frameworks and optimize chart review workflows. This is an exceptional opportunity to reimagine how behavioral health quality is defined and measured at a rapidly scaling, mission-driven company.

You will:

• Lead Headway's clinical quality strategy, developing protocols and processes that uphold safety, efficiency, and effectiveness standards for the practice.
• Build and scale our Professional Practice Evaluation programs, directly improving clinical outcomes across our provider network of NPs and MDs/DOs
• Conduct routine chart reviews and monitoring, providing feedback to clinicians and creating remediation plans for documentation concerns
• Collaborate with Operations team to develop automated quality monitoring systems
• Supervise clinical teams and peer reviewers, building clinical oversight capabilities as we scale
• Partner with cross-functional teams to optimize workflows and create scalable feedback systems for providers

You will love this role if:

• You are a licensed Psychiatric Mental-Health Nurse Practitioner (PMHNP) with 6+ years of post-graduate experience in both clinical practice and fast-paced business environments
• You have extensive experience completing quality chart reviews and audits for healthcare organizations, with a track record of training others on clinical documentation standards
• You are a thought leader passionate about reimagining behavioral health quality, ideally with experience across traditional healthcare organizations, public health systems, and/or healthcare startups
• You thrive as a collaborator, building bridges between clinical strategy and product, operations, and business teams
• You are a strategic first-principles thinker who can decompose complex problems into clear strategies and actionable plans
• You have experience supervising clinicians or large provider teams, with strong performance management skills
• You are motivated by the opportunity to improve access to high-quality behavioral healthcare at scale

Compensation and Benefits:

The expected base pay range for this position is $169,600 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. 

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

Benefits offered include:

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

About The Role

At Headway, we're building the future of behavioral health quality and safety. We're hiring an Associate Medical Director for Clinical Quality to spearhead our clinical quality monitoring initiatives and lead our Ongoing Professional Practice Evaluation Program for our network of NPs and MDs/DOs. You'll work cross-functionally with Operations, Compliance, Product, Engineering, and other teams to build robust clinical quality frameworks and optimize chart review workflows and ensure patient safety. This is an exceptional opportunity to reimagine how behavioral health quality is defined and measured at a rapidly scaling, mission-driven company.

You will:

• Lead Headway's clinical quality strategy, developing protocols and processes that uphold safety, efficiency, and effectiveness standards for the practice.
• Build and scale our Professional Practice Evaluation programs, directly improving clinical outcomes across our provider network of NPs and MDs/DOs
• Conduct routine chart reviews and monitoring, providing feedback to clinicians and creating remediation plans for documentation concerns
• Collaborate with Operations team to develop automated quality monitoring systems
• Lead response to acute patient safety issues
• Supervise clinical teams and peer reviewers, building clinical oversight capabilities as we scale
• Partner with cross-functional teams to optimize workflows and create scalable feedback systems for providers

You will love this role if:

• You are a licensed psychiatrist (MD/DO) with 3+ years of post-graduate experience in both clinical practice and fast-paced business environments
• You have extensive experience completing quality chart reviews and audits for healthcare organizations, with a track record of training others on clinical documentation standards
• You are a thought leader passionate about reimagining behavioral health quality, ideally with experience across traditional healthcare organizations, public health systems, and/or healthcare startups
• You thrive as a collaborator, building bridges between clinical strategy and product, operations, and business teams
• You are a strategic first-principles thinker who can decompose complex problems into clear strategies and actionable plans
• You have experience supervising clinicians or large provider teams, with strong performance management skills
• You are motivated by the opportunity to improve access to high-quality behavioral healthcare at scale

Compensation and Benefits:

The expected base pay range for this position is $179,200 - $280,000, based on a variety of factors including qualifications, experience, and geographic location. 

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

Benefits offered include:

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

As Medical/Clinical Director, Payer Partnerships you will support Headway’s health plan relationships and payer strategy to continue expanding Headway’s provider network impact. You’ll work cross-functionally with teams across Headway, including Payer, Product, Growth, Marketing, Data & Analytics, and others.

As the only tech-enabled behavioral health Managed Services Organization (MSO) built with entirely in-house software, Headway has an unprecedented opportunity in the clinical space. Today, we support more than 60k Clinicians and hundreds of thousands of patients. Building a best in class digital product will impact clinicians and patients nationwide. Please note the internal title of this role may be subject to change.

You’ll be great for this role if:

• You are a Psychiatrist (MD/DO) or Clinical Psychologist (PhD) with 5+ years of experience as a clinician operating in a fast-paced, high growth business.
• You bring 2+ years of experience working in payer or partnership roles, ideally in technology environments.
• You are an industry influencer –  with demonstrated passion for reimagining how behavioral health is delivered and measured. This likely means you’ve worked in health plans, health systems, and / or healthcare startups. You speak at industry conferences.
• You are a proven thought leader with peer-reviewed publications, mainstream media articles, and/or other expert content. 
• You’re effective at communicating clinical information to non-clinical staff and can distill complex clinical processes and language in order to move product implementation forward. You have worked in a position that required communication with large populations, including leading presentations. Storytelling is one of your superpowers. 
• You have strong analytical skills and are experienced in analyzing and synthesizing data & research insights to inform strategy, drive innovation, and clearly demonstrate scientific and organizational value to customers.
• You are a creative thinker who loves white space and can explore data in new and different ways, expanding the way the field thinks about common problems.
• You are familiar with clinical quality measurement and peer review systems in healthcare.
• You are a collaborator – eager and adept at working in concert with product, operations, and sales teams to infuse clinical strategy across the org.
• You have general familiarity with healthcare regulations and laws surrounding corporate practice of medicine.
• You have past experience with a healthcare tech company and/or startup.
• You are based on or near the East Coast and are willing to travel.

You Will:

• Support Headway health plan partnerships and strategy
• Promote external relations with Payers through relationship building, presentations/reporting, sales meetings, and conference participation
• Develop a critical understanding of how mental health clinicians utilize digital tools to deliver high quality care and document in a compliant manner
• Work collaboratively with cross functional teams including product, design, growth, marketing, payer relations, data & analytics, and operations
• Be willing to travel. 

Compensation and Benefits:

The expected base pay range for this position is $211,200 - $330,000, based on a variety of factors including qualifications, experience, and geographic location. 

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

Benefits offered include:

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development